SELECT PORTFOLIO SERVICING, INC

2018-04-09

OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have been in contact with SPS multiple times over the past 6 months to try and work out a solution. I asked about a forbearance plan to possibly move the missed payments to the end of the loan and I was told no. I asked about redoing the loan modification and was told no. They only thing they offered was an outstanding repayment plan over {$2200.00} a month. My wife had a XXXX last XX/XX/XXXX ( XX/XX/XXXX ) and missed a lot of work and we fell behind on our mortgage payment. I had talked to SPS about this and they did not seem like they wanted to try and work out anything. My wife also had to leave her job in XX/XX/XXXX and find a new job. She did find a new job but, this was 42 days later. This put us further behind. We are current {$11000.00} behind and do not want to lose our home or file for BK- no one wins in this. I would like some help working this out with SPS and understanding what they are telling us and how we should proceed. Thank you
Company Response: Closed with explanation

Timely Response

2018-04-09

Spring Hill, FL

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I am a XXXX-year-old single father, XXXX XXXX XXXX XXXX XXXX since XX/XX/XXXX, I take XXXX pills a day for XXXX XXXX. I am now having XXXX XXXX and XXXX XXXX over my mortage situation. XXXX lied to me from the very beginning and sold me a predatory loan and lied about being able to refinance if my income changed. This is my story. I applied for my mortgage with XXXX in XX/XX/XXXX. When I applied I asked them not to use my ex-wife 's income because she is XXXX and had a history of leaving, They told me that by law all income coming into the home needed to be added to the application but not to worry, if the household income changed they would happily refinance to a new, affordable payment because they do not want to take anyone from their homes. I found out later that they used her income anyways and gave me a loan amount that there was no way I could afford on my own. We found a house and bought it. In XX/XX/XXXXmy ex-wife went to XXXX for a funeral and called a few days later to tell me she was never coming back. I begged her to come back but she refused. I called XXXX right away in XX/XX/XXXX to tell them I need to refinance the loan because my household income had changed and I could not afford {$1400.00} a month for the mortgage payment. The lady on the phone told me that they could not offer me a refi. until I was at least 3 months behind in my payment, something they never told me when I applied for the loan. I told her I did not want to get behind on my mortgage because I did not want to lose my home, and my Father cosigned for me and he was retiring soon and he wanted to move down to Florida and buy a home himself. They repeated that there was nothing they could do to help until I was at least 3 months behind. I phoned my Father and he flew down. I called XXXX back with him on the line and they said the same thing. I just wanted him to hear for himself that I wasn't just skipping payments on purpose. I did what they told me to do and after 3 missed payments I called back. They informed me that my case was being considered for foreclosure. When I asked why they told me because I haven't been making my payments and that I was now 3 months behind. I told them that's what they told me to do! They told me to wait and I would get something in the mail. What I got was a letter stating that I was now in foreclosure. I called and begged them to help me with a refi. like I was promised and each time I called they told me that when my case was up I'd receive a letter or phone call. All I ever got was my normal payment slips every month showing my balance increasing. They lied to me before I got the mortgage, they lied when I signed the mortgage and they lied after I called them with the problems. They sold me a mortgage I could never pay on my own and I was dumb enough to believe that they would refinance the loan if my income changed. My income is only {$1900.00} a month and I do not have health insurance. I've been in the same XXXX for XXXX years because I can not afford a new one. I see a doctor bi-monthly and pay {$200.00} to him out of pocket plus over {$250.00} a month for my medications. I now have XXXX XXXX every day. I can't sleep. I have XXXX. This is XXXX me. I hired two different law firms and all they did was take my money and do nothing. The last time I spoke with SPS who is now servicing the loan back in XX/XX/XXXX I told them that when they come to sell the house they'll need to bring a hearse because they'll find my dead body inside, the lady told me " We'll note that on your account ''. I just got a letter stating that they are going to sell my house on XX/XX/XXXX at XXXX. How can they do this? They were ordered in court to help those in need refinance and they have never been helpful to me at all!! I am at the end of my rope. I'm having XXXX XXXX daily. I have no place to go. I've done everything I was asked to do, I mailed them all the documents they asked for and all I get is " we'll call you when your case is up ''. I can not deal with this any longer. I don't have any other choice. They do not care about anything but making money. They lie over and over and nobody will help me. I'll be dead when they come to sell the house, nobody cares.
Company Response: Closed with explanation

Timely Response

2018-04-09

Jax, MS

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-08

North Hollywood, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-08

Los Indios, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Since XX/XX/2017 I started submitting all requirements for Loan Modification to Select Portfolio Servicing Inc, that they are seemingly trying to modify my loan, at the same time, trying to fail my attempt to avail the government Loan Modification benefits and incentives for homeowners like us. The modification department of Select Portfolio Servicing Inc. is working on a modification for us. I complied already with all their requirements. While the modification was pending, I was advised that I needed again to send additional documents within 7 months for the modification to be approved ; they always said that it is still in the underwriter for review. I still kept on sending documents at this point with the hope that they will process my Loan Modifications. I always communicated Select Portfolio Servicing regarding the status of my Loan Modification processing and they kept on denying my Loan Modification request in which means that they are not abiding under the HAMP Program, so we can stay in our home and exercise our rights for Federal Housing Affordable Loan Modification. We are requesting their approval for remedies available by Federal law. I had complied with Select Portfolio Servicing Inc. requirements for Loan Modification processing. We are in the verge of completing all requirements to finalize our Request for Mortgage Assistance ''. Select Portfolio Servicing Inc. have not dealt to me in good faith until this moment.
Company Response: Closed with explanation

Timely Response

2018-04-07

Washington, DC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-07

Lithonia, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Baldwin Hills, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Meskegon, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Gastonia, NC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Marlboro, MD

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Worcester, MA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Calico Ridge, NV

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

San Clemente, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-06

Fort Mill, SC

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2018-04-06

Atl, GA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-05

Plymouth, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-05

Avondale Goodyear, AZ

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-05

Lake San Marcos, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-04-05

N Hollywood, CA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-04-05

Chicago, IL

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I inherited the property from my brother and the title was transferred/closed in my name. The mortgage payments were {$450.00} per month XXXX XXXX. The taxes, insurance, mortgage was in my name. I paid the mortgage without a problem. The loan was transferred to SPS servicing in my name and I continued making payments. I received a notice that my payments would be increased to {$1300.00} XX/XX/XXXX for increased property taxes. I attempted to work with SPS to resolve this issue and was told I could modify the loan. I begin the modification process, ( paid {$1300.00} XX/XX/XXXX last payment ). Suddenly in the middle of the process SPS refused to communicate with me stating I did not have own the property. All my telephone calls, emails, and a complaint letter went unanswered for months. I hired an attorneyXX/XX/XXXX and SPS would not return his calls. My ownership was never challenged with XXXX XXXX or SPS until I attempted to modify my loan. Meanwhile SPS started foreclosing. My complaint is SPS purposely refused any communication with me from XX/XX/XXXX to now to purposely foreclose on my property. I am a disabled senior living in the property. I need help to resolve this matter.
Company Response: Closed with explanation

Timely Response

2018-04-05

Woodbury, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I sent in a payment of {$31000.00} to Select Portfolio Servicing, XXXX XXXX XXXX, UT. My monthly payment is {$1100.00}. I instructed them, on their payment form, in the box that says " Apply to Principle '', to apply the additional {$30000.00} to the principle. They did not do so, as I instructed them to do on their form. I was told by them that, the money was distributed according to what their computer decided to do with it, even though I had specifically directed its distribution on their form. The payment of {$1100.00} was taken out of the funds. As far as the remaining {$30000.00} goes, the next months payment was made of {$1100.00} { for XX/XX/XXXX }, {$10000.00} was put in an unapplied balance account and the remainder of {$18000.00} was taken off the balance after the second payment { XX/XX/XXXX's } was made. They charged me interest on the {$30000.00} as if it had been paid 2 months later. They said it will take some time to straighten this out. I could call next week.
Company Response: Closed with explanation

Timely Response

2018-04-05

Loganville, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-05

Sacramento, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-05

Huntingtn Bch, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response