SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 35
2019-03-25
Cumming, GA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: I dispute the amount owed by me to Select Portfolio Servicing on behalf of XXXX Bank XXXX XXXX XXXX for the benefit of the holders of the XXXXXXXX XXXX XXXX XXXX Mortgage Backed Notes.
After several attempts to get information on this actual trust I still do not have it.
Select Portfolio Servicing seems intent on foreclosing on my property rather than giving me the correct information I need to get out of this situation.
There is a foreclosure date set for XX/XX/2019. As of today XX/XX/XXXX they are refusing to extend the date of the foreclosure even though there is and open dispute concerning this trust that my loan is a part of.
I dispute this foreclosure date as well demanding they extend the date so that I may react time to react to the information they give me on this trust.
I have interested parties in the property and can avoid a foreclosure on my record if this date is extended and I am given the correct information that I seek from Select Portfolio.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Yorktown, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX Certified Mail : XXXX XXXX XXXX XXXX XXXX To : SELECT PORTFOLIO SERVICING INC ( SPS ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Re. : SPS account # XXXX Forclosure cas # XXXX Mortgage MIN # XXXX Property Address : XXXX XXXX XXXX XXXX, XXXX Fl XXXX POOLING AGREEMENT XXXX XXXX XXXX., XXXX NOTICE OF VERIFICATION DEBT This Notice of Verification is given for the following reason, the undersigned have been victim of SELECT PORTFOLIO SERVICING INC ( SPS ) fraudulent and poor and malicious accountings statements. I found serious activities of FRAUD from your legal representative XXXX XXXX XXXX. The account statements in support of you Frivolous and Wrong Complaint of Foreclosure, on behalf the fake trust XXXX XXXX XXXX XXXX XXXX is unacceptable. SPS and XXXX XXXX XXXX have submitted misleading and non accurate informations and purported documentations as Mortgage Note. We request you to correct, fix all errors in your financial statements and the later XXXX XXXX XXXX XXXX statement.
1. The Fraudulent statement from XXXX XXXX XXXX dated XX/XX/XXXX falsely claiming {$340000.00}. Previously Default letter of {$400000.00} was objected and XXXX XXXX XXXX failed to validate. Exhibit 1.
2. Select Portfolio Servicing Default letter XX/XX/XXXX {$110000.00}. This false Default letter was disputed, and you failed to verified it at time. Exhibit 2 3. But in violation of 15 U.S. Code 1692g ( c ) SELECT PORTFOLIO SERVICING has used the portion for Disputed Debts in court, in support of a Motion for Summary Judgment ( see Foreclosure Exhibit J foreclosure case # XXXX Docket # XXXX ). The debt collector shall cease collection of the debt, or any disputed portion. Also, stop any legal action with those fraudulent information.
4. Court records shows that SPS falsely stated that homeowner owed by XX/XX/XXXX is {$260.00}, XXXX, but when you checking the support exhibit dated XX/XX/XXXX, the amount is totally different {$330.00}, XXXX. SPS account is deceptive and misleading ( FRAUDULENT ). Exhibit 3 5. On XX/XX/XXXX You statement acknowledge a homeowner payment of a total of {$95000.00}. This payment is not reflected in those fraudulent statement and false letter of Default Letter.
SPS and its representatives, XXXX XXXX and XXXX XXXX, as Document Control Officers has committed perjury on your behalf submitting false evidences and conclusive statements under Oath to court in the Foreclosure Complaint, Amend Complaint and Motion in support Final Judgment ( FRAUD ON THE COURT ) In conformance to my rights under the Fair Debt Collection Practices Act ( FDCPA ), I am requesting you to provide me with a validation of the debt that you has been falsely claiming. Please note, this a not a refusal to pay, rather a statement that your claim is disputed and validation is demanded. ( 15 USC 1692g Sec. 809 ( b ) ) I do hereby request that your office provide me with complete documentation to verify that I owe the said debt and have any legal obligation to pay you.
Please provide homeowner with the following : 1. Real name of the owner of the Account, record show that XXXX XXXX has never been owner of the Account as Trust. There is serious inconsistencies XXXX XXXX XXXX MIN # XXXX has never being part of Pooling Agreement XXXX XXXX XXXX. HOME EQUITY LOAN TRUST, SERIES XXXX, XXXX XXXX PASS-THROUGH CERTIFICATES. ( See limited Power of Attorney dated XX/XX/XXXX ) Exhibit A 2. Date that the supposed Trust acquired the Mortgage loan MIN # XXXX 3. Disclose Pooling Agreement information ; Pool ID or Security XXXX # 4. Disclose XXXX SERIES # 5. Copy of all Alloges and Pooling transfers in connection with your claim of Ownership of the Mortgage Note.
6. The agreement bearing my signature stating that I have agreed to assume the debt 7. Valid copies of the debt agreement stating the amount of the debt and interest charges 8. Complete payment history on this account along with an accounting of all additional charges being assessed/ complete history payment from all Debt collectors used in the past 10 years 9. Default date of Mortgage 10. Proof that the Statute of Limitations has not expired 11. Evidence that you has not breach of the XXXX XXXX Mortgage agreement.
If your office fails to reply to this debt validation letter within 30 days from the date of your receipt, all instances related to this account must be immediately deleted and completely removed from my credit file. Moreover, all future attempts to collect on the said debt must be ceased.
Your non-compliance with my request will also be construed as an absolute waiver of all claims to enforce the debt against me and your implied agreement to compensate me for court costs and attorney fees if I am forced to bring this matter.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX XXXX Email : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Bohemia, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: ... ... select portfolio refuses to do a loan modification with me. i have a XXXX child and want to stay in my house. i am a XXXX year old widowed mother. i called them and told them this. this is what they do. they offer me a one year balloon payment and offer me double my regular mortgage payments. What is this company? Bookies? how in XXXX ' name can i do this? they refuse to extend my mortgage to 40 years. because their investors dont want to when every other bank out there will do that. i submit loan mods for a living.
i am heartbroken and suffered from the crisis of XX/XX/XXXX in the financial industry. and have a child who was XXXX to XXXX and i had no health insurance and had to pay out of pocket to help her. i have a good job now and want to pay and live in my home. they just want to kick me to the street and i will have to live in my car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-24
Phila, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I received a letter dated XX/XX/XXXX marking erroneous dates that implied a non payment of fees on my payment history. I have therefore acquired a payment history from XXXX XXXX that I am submitting. XXXX XXXX is the carrier of all of the funds paid to then XXXX. I have also again submitted the payment history of Select Portfolio Servicing , Inc. to accurately compare to the payment history of XXXX XXXX Quick pay, the carrier of funds to Select Portfolio Servicing , Inc .
All of these official documents will prove that according to the dates, Select Portfolio Servicing , Inc. has with intentional neglect placed me in an erroneous delinquent status and has purposely acted on this erroneous status.
What the attached documents prove, as submitted, that I have not missed one payment with Select Portfolio Servicing , Inc. and have paid all requested funds of payment, even going into the transfer of my account to said agency.
So why does Select Portfolio Servicing , Inc. show my account with them delinquent over 3 months?
In summary : XXXX XXXX ( to XXXX ) XX/XX/XXXX {$950.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$920.00} XX/XX/XXXX {$940.00} XX/XX/XXXX payment ... ... ... ...
XXXX XX/XX/XXXX {$950.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$920.00} ... ... ... ...
XXXX XXXX Quick Collect ( to Select Portfolio Servicing , Inc. ) XX/XX/XXXX - {$630.00} ( {$280.00} left in unapplied funds were transferred ) All documents are legal entities. I therefore request that my account be cleared of any and all delinquent status and updated to reflect a current status. I have not missed any payments with Select Portfolio Servicing , Inc. even at the transfer of my account to your agency. Please email and mail correct document to me at the following addresses : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX Sincerely, XXXX XXXX XXXX/XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-23
Torrance, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-23
MO
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: My husband was injured in an accident in XXXX that required multiple surgeries to repair and 2 years of infections and treatments related to the injury. This resulted in his inability to work for about 4 months without pay. In XXXX of XXXX we were unable to make the house payment because he was out of work. I continued, again, however to make that payment every month after the I missed the XX/XX/XXXX payment. I was aware that was still 30 days late and on most months, XXXX XXXX XXXX did not mark my credit report as late. However, for the next two years, as we struggled to get my husband healed and get back on our feet from the loss of income, I continued every month to make my house payment without fail. XXXX XXXX XXXX recorded 6 months of late payments as a result of that one missed payment until I was finally able to bring the account current in XXXX of XXXX. The account is current and I have signed up for Automatic payments though the SPS website. When I disputed with the creditor, they were unwilling to help. I pointed out that I had faithfully made the payments and that I had even done so by scheduling in advance through their online tool. They were unwilling to assist in any way regardless of my restitution. I don't believe it is ethical or in the best interest of the consumer to continue to penalize a person for 1 late payment, three years after the single payment was missed. It is damaging my credit report and renders my ability to refinance or purchase a new home impossible. No mortgage lender will lend to me as a result of 1 missed payment 3 years ago for which I have made restitution. I am therefore chained to this mortgage at an unfair rate of XXXX XXXX for an additional year to the sole benefit of SPS.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-23
Jackson, MS
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Deming, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Lakewood, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: LOAN # XXXX BORROWER : XXXX XXXX PROPERTY ADDRESS : XXXX XXXX XXXX XXXX XXXX, WA # XXXX XXXX ID FOR COMPLAINT SENT TO SELECT PORTFOLIO SERVICING , INC .
XXXX ** We are trying to negotiate a short sale on the above referenced property I was advised the investor is countering the offer that is currently price at $ XXXXto increase to {$160000.00}. I am disputing this and feel the dispute is warranted because the BPO that SPS currently has on file values the property at {$140000.00}. Which is in line with our current offer is and should be approved since the offer on the short sale is fair market value. The investors expecting to receive above fair market value according to their counter is unethical and no up to distressed homeowner protection laws. The offer of {$140000.00} that you have currently on file represents fair market value and is the buyer 's highest and best. I asked that the short sale be approved with no change of increasing the price.
Regarding the response to COMPLAINT IDXXXX The response only reiterates the problem and doesn't offer a solution. The investor is countering the buyer to increase to {$160000.00} so that they do not have to take a loss at all. The counter of {$160000.00} is the amount of the loan which originated in XXXX the height of the price inflation and mortgage fraud. We have a valid hardship for a short sale, and offer inline with fair market value even according to SPS BPO and the investor should not deny the short sale by refusing to take an amount less than full. This will cause a foreclosure and the foreclosure will not result in a better interest to the investor than this short sale option and our current offer.
PURSUANT TO 30 Sec. 15. RCW 82.45.030 and 1993 sp.s. c 25 s 503 are each amended 31 to read as follows : 32 ( 1 ) As used in this chapter, the term " selling price '' means the 33 true and fair value of the property conveyed. If property has been 34 conveyed in an arm 's length transaction between unrelated persons for 35 a valuable consideration, a rebuttable presumption exists that the p. 25 2SHB 1362.SL 1 selling price is equal to the total consideration paid or contracted to 2 be paid to the transferor, or to another for the transferor 's benefit. 3 ( 2 ) If the sale is a transfer of a controlling interest in an 4 entity with an interest in real property located in this state, the 5 selling price shall be the true and fair value of the real property 6 owned by the entity and located in this state. If the true and fair 7 value of the real property located in this state can not reasonably be 8 determined, the selling price shall be determined according to 9 subsection ( 4 ) of this section. 10 ( 3 ) As used in this section, " total consideration paid or 11 contracted to be paid '' includes money or anything of value, paid or 12 delivered or contracted to be paid or delivered in return for the sale, 13 and shall include the amount of any lien, mortgage, contract 14 indebtedness, or other incumbrance, either given to secure the purchase 15 price, or any part thereof, or remaining unpaid on such property at the 16 time of sale. 17 Total consideration shall not include the amount of any outstanding 18 lien or incumbrance in favor of the United States, the state, or a 19 municipal corporation for taxes, special benefits, or improvements. 20 When a transfer or conveyance is made by deed in lieu of 21 foreclosure to satisfy a deed of trust, total consideration shall not 22 include the amount of any relocation assistance provided to the 23 transferor. 24 ( 4 ) If the total consideration for the sale can not be ascertained 25 or the true and fair value of the property to be valued at the time of 26 the sale can not reasonably be determined, the market value assessment 27 for the property maintained on the county property tax rolls at the 28 time of the sale shall be used as the selling price
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Aurora, IL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Flint, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Woodland Hills, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Rochdale, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My monthly payments went up way above what I can afford and Im not sure why. My monthly payments use to be {$1500.00} and now the total monthly cost is {$2100.00}. I contacted the company ( select portfolio services ) and they werent concerned about my hardship to pay. Ive never missed a payment and never had a problem when my mortgage company use to be XXXX. Four years ago my mortgage company XXXX automatically changed to Select Portfoloio Services and now everything is confusing.
Please help to see if this was an error on the companies part and if I can restructure my current contract to something that would be more Fair and reasonable. I dont want to lose my home.
Thank you XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Schuyler Falls, NY
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-21
Leominster, MA
Took or threatened to take negative or legal action
Debt collection: I do not know
Seized or attempted to seize your property
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-21
Colville, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-21
Saddle River, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-21
Oxford, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Whittier, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am disputing the Foreclosure on my property at XXXX XXXX XXXX XXXX XXXX ga. XXXX by Select Portfolio Servicing.
I'm told my loan is part of the XXXX XXXX XXXX XXXX XXXX Mortgage Backed Notes XXXX XXXX XXXX XXXX XXXX, as XXXX XXXX.
I have asked Select Portfolio multiple times for information on the trust, so I know it actually exists, and all I from the in a statement that it is owne by XXXX XXXX XXXX XXXX XXXX ... no other information other than that.
I have tried to research my self and find no current record of it, I have called XXXX XXXX XXXX XXXX XXXX myself and they refer me to XXXX XXXX, when I call XXXX XXXX I run into a dead end as well.
Since Select Portfolio is collecting on this trust I would imagine they would have all the info I need to make a move on recovering this property, yet they seem more interested on foreclosing.
I have submitted to dispute letter both to CFPB as well as Select Portfolio for information on this trust and am currently waiting on an answer.
My foreclosure date is less than two weeks away and I request it be postponed due to the fact that I am lacking information to get this loan back on track.
I have interested parties to purchase the property based on the information I get back from the dispute and I need time to act on it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Carol City, FL
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-20
Whittier, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My Mortgage has been sold for the second time since I purchased my home in XX/XX/2007 {$240000.00}. XXXX recently sold my mortgage to Select Portfolio Servicing. My Original loan amount and interest rate has increased to {$240000.00}. My mortgage debt with SPS does not reflect any previous payments made to XXXX XXXX. This looks as if I just opened this loan. I feel that I am a part of a Mortgage selling scam and I'm stuck with an increased debt that I never approved. I am asking for a full investigation of my current and previous Mortgage holders.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Saint Clair, MO
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Good day!
We would like to ask for your help to expedite the short sale approval for this property. We have been working with this file since XXXX but until now we are just getting back and forth and SPS will always find ways to extend the time of review. We really don't know why it takes time for them to approve because the value of the property is at {$80000.00} and our sales offer is {$83000.00} which is higher than the value of the property.
We hope to get the approval letter this week. I also escalated this to their ombudsman dept.
Thank you!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation