SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 237
2015-07-07
Elmwood Park, IL
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: Our loan was service released from XXXX to Select Portfolio Services ( SPS ) as of XXXX/XXXX/2015. When we received our initial statement from SPS, we noticed that the loan was setup incorrectly. We contacted SPS on XXXX/XXXX/2015 and advised them of the error. We generated and sent out a certified letter to SPS with the previous statement as to how the loan should be setup. On XXXX/XXXX/2015, we spoke to SPS and stated to them again the loan is still setup incorrectly. On XXXX/XXXX/2015 SPS called stating dispute being reviewed. On XXXX/XXXX/2015 SPS called again stating loan was setup correctly. We advised SPS that this is incorrect and to re-review the actual mortgage statements provided. On XXXX/XXXX/2015, we sent another certified letter to SPS in regards to the loan being setup incorrectly. We requested a payoff statement and payment history on XXXX/XXXX/2015 from SPS. We received the payoff statement and again it reflects the incorrect information. The only responses we have received from SPS is that they are in receipt of correspondence. Nothing in writing to our complaint or request of documentation. We are requesting assistance before we file a lawsuit against SPS in regards to our loan being setup incorrectly.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-06
Gary, IN
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2015-07-06
VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: I 'm trying to do a short pay on the property deeded in my name, the original loan was in my ex husbands name ; so I 'm trying to get the loan in my name. My ex husband was the victim of predatory lending and the mortgage on the home is what lenders call " upside down '', when my ex husband left he filed bankruptcy on the loan and I started paying it so I would n't lose the home. At one point it went into foreclosure because of the monthly payment and I was unable to pay it. I would like to get this mortgage in my name and not have to worry about it going into foreclosure again. I was working with the previous servicing company that serviced the loan and the loan was transferred to another servicing company. The current company has been giving me the run around on the loan, I have submitted all documents they have asked for an even proven that the property is not worth the VPO value determined by an estimate they obtained. The servicing company tells me that the variance is determined by a third party vendor of theirs but will not supply me with the name, they have refused to tell me who now holds the actual mortgage on my property and that I have to deal with them. I 'm not allowed to speak with their underwriters or anyone within the company other than their customer service agents. I 've tried numerous times to go through their resolution department to no avail. I finally decided to do some research on my own and found out that this particular company was fined in the past by the Federal Trade Commission for unfair business practices that caused numerous people to lose their homes. I have a XXXX son and I have lived in this home with him and modified it for his use since XXXX. The previous serving company had come to an estimated value of XXXX XXXX and I 'm willing to pay that, the current servicing company is in no way willing to take XXXX XXXX when I 've submitted document proving its value to on be worth that amount and even offered to show them the correspondence from the previous servicing company. The current company is wanting XXXX XXXX more. I 've asked them to justify to me how they can determine the property is worth more than the previous servicing company. Their customer service agents do not forward my estimates when I turn them in and then I 'm told the final decision has been made. Honestly, I think the company is trying to push me into a foreclosure, they contacted my ex husband and tried to talk him into signing a deed in lieu so they could put the house on the market and sell it. I honestly believe this company is trying to sell my home out from under me using whatever means possible.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-06
Arco, CA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: To whom it may concern, I am writing this letter to complain about services from Select Portfolio Servicing XXXX Inc. ( SPS ). They have been managing my load for the past couple of years and I have had a horrible experience with them. I have been asking the company to remove my home owner insurance from the escrow account since XXXX of 2014 and the failed to do so. I wrote letters and called many times and every time I heard a different and usually conflicting story. They deferred this request few times and never resolved the situation. Each time that I talked to a representative I heard a different story. It has been a frustrating experience for a simple request. I felt responsible to write this letter and complain so this type of behavior and services are prevented for other citizens.
Thanks
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-06
Maynard, MA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2015-07-06
Glenwood, FL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-03
Fort Lauderdale, FL
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-03
Lexington, NC
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I have tried for 4 times to request a loan modification with XXXX XXXX XXXX, XXXX XXXX and 2 times with Select Portfolio Servicing and have been unsuccessful since 2009. I 've tried to resolve this matter and I beg for you for a fresh start and a mortgage payment that is affordable so we can continue to live the american dream to own your own home. I feel that the Mortgage companies have discouraged me to continue to fight to resolve this matter and have been difficult to deal with because no resolution has ever become of the 4 attempts of my loan modification. I am now at my wits end and do n't know what else to do to save my house. Please help me to resolve this issue with a loan modification.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-02
Charlotte Ama, VI
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2015-07-02
Hollywood, FL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-02
Oakland, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-02
Oakland, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-07-01
Potomac, MD
Application, originator, mortgage broker
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2015-06-30
Kissimmee, FL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2015-06-30
Bellingham, WA
Other
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
Key Biscayne, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: I began a Mortage modification on XX/XX/XXXX. SPS continued losing documents and did not send a letter confirming having recieved all the documentation until XXXX XXXX. SPS did a property evaluation in XXXX, XXXX XXXX and XXXX. In XXXX they sent a letter stating that I withdrew the request on XX/XX/XXXX which is incorrtect. SPS claimed that they were going to excellerate the modification several times due to their error. The error of not prorperly precessing the modification. SPS did nothing but require me to resubmit an entire package again. SPS is delaying the modification thus forcing the boworroer to pay higher interest than with a modification in place. The borrower has been forced to accumulate high interest cost due to the slow modification process and SPS inabilty to contact the owner and inform him of modification availible for investment property in a timely manner. These factores have eroded the equity the owner had in his property and gavin it to the lender.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I AM ATTEMPTING TO AVOID A FORECLOSURE SALE. I HAVE APPLIED FOR MORTGAGE ASSISTANCE AND I BELIEVE THAT MY SERVICER, SLECT PORTFOLIO SERVICING ( SPS ), DECLINED MY REQUEST. SUBSEQUENTLY I APPLIED FOR A SHORT PAY. SPS WAS PROCESSING MY SHORT PAY REQUEST AND WHILE PROCESSING MY REQUEST, SPS SCHEDULED A FORECLOSURE SALE FOR XXXX XXXX, 2015. NO WRITTEN DECISION ON THE SHORT PAY REQUEST HAS BEEN ISSUED BY SPS.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
San Jose, CA
Application, originator, mortgage broker
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I have been trying to refinance my XXXX Mortgage, this was an interest only loan from XX/XX/XXXX that went to a 6 month ARM. the value is finaly such that I have enough equity to refinance. The process was started on XX/XX/XXXX. I also have a XXXX mortgage that must be subordinated through Select Portfolio Services. All requested documents were sent by me within days of request. both companies have dropped the ball on loan processing. the XXXX lien holder took XXXX ; 30 days to complete the subordination agreement. When it was sent back to them for signature, they said it did not match the good faith. When it was corrected and sent back for signature, the signature line was incorrect!!! Now for the XXXX time the subordination agreement is with them to be completed and they are still dragging their feet. this was to refi my ARM to a fixed rate loan lowering my payment by over a {$1000.00} per month. To get either company moving I keep escalating my complaints but they both are so incompetent. They are happy to take my payment on time each month for the last 10 years of course when I refinance, they will make less money. Not sure if there is anything you can do about this issue.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
Mangonia Park, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
IL
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: In XXXX of XXXX, I started a modification of my current loan which was an arm, and no escrows. My rate was 5.9 %. After many faxes back and forth, I finallyreceived a trial modification with a payment of approximately XXXX per mo.
I called and asked why was the payment so high and I was told that an escrowaccount had to be established. I made it very clear that if that was going to bemy permanent payment, I could not accept this modification. At that time whichwas XXXX of XXXX, the taxes for my county XXXX were due on XXXX so Iassumed that made sense. I was also told that my payment would be lowered aferafter the 3 months because I qualified for a principal reduction. After my 3 trialpayments were made, I called and asked if my taxes had been paid because I hadhad the bill and I was going to pay them. I was told that my taxes were paid XXXX. With that being said, I took money out of my savings and paid offsome credit card debt. After that, I receive a final modification with a payment ofof XXXX per month and NO principal reduction. I cancelled that modification andand started the entire process over again on XXXX/XXXX/XXXX. I then received aletter from my lender that the property taxes were not paid for the 2nd half XXXX installment and the amount that had to be paid included penalties andinterest. I looked up on the counties website and found out that my taxes werenot paid as promised in XXXX, but were paid in XXXX. This balance wasadded to my principal balance and payment was also increased. At that time Ispoke to a XXXX XXXX who was a CSR with my lender. Istarted a new modification, I had to refax everything a minimum of 4 to 5 timesand also had to tell them how to calculate the modification and how tomy income. I finally received the affordable modification in XXXX, which isattached. Every time I called to check on status of this one, I was never toldthe same information regarding why it was taking so long. After I threatenedthem with going to the CFBP, I finally received my modification in XXXX.
on XXXX/XXXX/XXXX, I phoned in my 3 trial modification payments for XXXX, XXXX and XXXX, so they would all be on time so I could get the finalmodification that I waited for over a year. I did receive the final modificationwhich needed to be signed and dated by me. I signed them and sent themback, but forgot to date them. This was sent back to me a I quickly resolvedissue and overnighted this to the lender and received the signed and stampedcopy back on XXXX/XXXX/XXXX. After the 3 trial payments, I would phone in all mypayments so I would get a confirmation # from a person. In XXXX I startedreceiving letters and phone calls regarding missed payments which I knewwere never missed. Once again, I would call and get a different story becauseno one knew which one was missing. XXXX XXXX wanted this resolved prior XXXX. I continued to received phone callswhile I was XXXX wanting to collect past due payments. No onemarked my account that I was disputing these payments. when I returnedfrom a XXXX stay, I called and found out it was the XXXX paymentmissing. I did not need this added XXXX which wasexplained to them on XXXX/XXXX/XXXX. I believe that if I missed this payment, I wouldnot have received the final modification.???? I am attaching all of their nastyletters and also proof of the payments for your review. I also sent proof of thispayment to the lender. I hope you will be able to see some of the stress thatI have gone through in the last 3 months and be able to help me out. I alsoappreciate the time you are taking to review this and be able to help me out.
so very much appreciated.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
Key Biscayne, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: My complaint with Select Portfolio Servicing is that they constantly keep asking for documents that were already submitted for a loan modification. When it gets close to the sale date for the house they denied the modification because they said it was close to the sales date.
Property address XXXX XXXX XXXX XXXX XXXX, Fl XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-30
Las Vegas, NV
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I am still in bankruptcy and they are harassing me saying I have not paid when I have been paying and so has my Trustee. They have money of mine and have not applied it to the loan. No one can tell me who my mortgage company is I think it is XXXX XXXX but Select Portfolio Servicing says that they can not tell me. They are scammers and I am XXXX years old and an Veteran I served my county and I do not deserve to be treated this way/Thank youXXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-29
Bloomfield, NJ
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-29
Arrowhead Farms, CA
Other
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-29
Canfield, OH
Other
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation