SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 127
2017-05-31
Long Grove, IL
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-30
Fort Myers, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-30
Key Biscayne, FL
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Sued you without properly notifying you of lawsuit
Complaint: Select Portfolio Servicing Inc has threaten ed and has taken legal action allegedly as Attorney in Fact but falsely on behalf of XXXX XXXX re A ccount number XXXX /property XXXX XXXX XXXX XXXX , XXXX , FL XXXX . In the same threatened actions supposedly on behalf of XXXX XXXX instead Select Portfolio Servicing Inc submits a limited power of attorney instead by XXXX XXXX XXXX to it allegedly to collect on behalf of Trustee XXXX XXXX XXXX XXXX NOT XXXX XXXX - see attached - yet XXXX XXXX XXXX XXXX is not listed as creditor nor mentioned in any chain of title regarding the LOST NOTE and has failed to submit an affidavit under oath - likely because it knows it is commiting fraud upon the courts and recording offices. Moreover, it has also submitted fraudulently an Assignment of Mortgage as allegedly as evidence of transfer of the mortgage to to XXXX XXXX XXXX as Trustee not XXXX XXXX nor XXXX XXXX XXXX XXXX . More evidence of the fraud is the fact that this Assignment of Mortgage ( see Attached ) was executed on XX/XX/XXXX by XXXX XXXX XXXX to XXXX XXXX at a time that XXXX XXXX XXXX NO LONGER EXIST ED ( s ee attached ). XXXX XXXX XXXX XXXX was fraudulently and Select Portfolio Servcing relying on such evidently false information is seeking to recover on a mortgage whereby XXXX XXXX cold not have been creditor based on fraudulent Assignment of Mortgage that was attemtpted fraudulently after the fact and years after the closing date of the relevant trust and pooling and servicing agreement ( see Assignment of Mortgage for name of Trust and that trust had a closing date several years prior to the execution of this assignment of mortgage ). Furthermore, the assignment of mortgage is fraudulently signed by XXXX XXXX and XXXX XXXX allegedly as Attorney i n Facts. I n fact, on XX/XX/XXXX , fi nancial giant XXXX XXXX XXXX announced it was suspending XXXX foreclosures because its documents may ha ve been submitted without proper review. including those whereby XXXX XXXX and XXXX XXXX signe d Assignments o f Mortgage years after the closing date of the trusts at issue like in this case. XXXX XXXX XXXX and Select Portfolio S ervicing are fraudulently creating mortgage docs to falsely claim an interest in a mortgage and LOST NOTE as alleged in court in order to foreclose that which it never had a right to foreclose. XXXX XXXX XXXX XXXX is listed as Trustee of the alleged trust yet the complaint in state court is by XXXX XXXX by Select Portfolio Servicing as its attroney in fact. When did XXXX XXXX give Select Portfoilio Servicing authority to foreclose on trusts whereby XXXX XXXX XXXX XXXX is the listed trustee and not XXXX XXXX ? Creating documents to retroactively fraudulently lay claim to something that was not transferred to it especially in light of the fact that the alleged subject Note has been lost since XX/XX/XXXX as a lleged in complaints and thus you can not transfer that which did not exist. XXXX XXXX and Select Portfiolio Servicing and XXXX XXXX XXXX and XXXX XXXX have never held the alleged subject note and are now commiting fraud in order to gain that which it and or they are not entitled to. The timeline of the closing date of the alleged subject trust ( see attached assignment of mortgage ) and the nonexistence of XXXX at time of assignment of mortgage to it reflects attempt to circumvent the federal banking and consumer fiance regulatory agencies and the bankruptcy and the state courts especially whereby another entity in bankruptcy court already alleged made claim to the alleged subject note different than XXXX XXXX or XXXX XXXX XXXX XXXX . Select Portfolio Servicing is a fraudster pushing paper on behalf of fraudster e ntities to foreclose on properties that it is not entitled to foreclose upon - this is pyramid fraud shell game by them in order not to be discovered of their fraud which must stop now before it is too late. How could XXXX XXXX assign something to an entity that did not exist at time of assignment? How could XXXX XXXX and XXXX XXXX execute docs as attorney in fact for XXXX XXXX but the assignment if not by XXXX XXXX but instead by XXXX XXXX XXXX also that no longer existed? how can limited power of attorney reflect that Select Portfolio Servicing has certain limited rights for XXXX XXXX XXXX re XXXX XXXX XXXX XXXX yet instead Select Portfolio Servicing threatens lawsuit and brings lawsuit instead on behalf of XXXX XXXX ? Only possible logical answer is that Select Portfolio Servicing i s commiting fraud on behalf of itself and the alleged entities and chain of entities it fraudulently represents.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-27
Jax, MS
False statements or representation
Debt collection: Mortgage debt
Told you not to respond to a lawsuit they filed against you
Complaint: I called Select portfolio on several occasions and informed them when I was going to pay them but instead they acted as if I never called and arranged payment. They then sent a person to my house to bring papers after speaking to me more than 2 weeks prior. Then I receive a letter from XXXX a collection agency advising of the debt but I was already given a time frame to get my payments up too date. This company is not keeping track of communication from their mortgage holders and sending mortgage holders to collection agency and sendi ng door knockers for no apparent reaso n after they have already received calls in order to bill a mortgage holder for services that are not necessary and to be harassed by a collection company at the same time after they have accepted payment arrangement.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-27
Harsens Is, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Good Afternoon. I am submitting a request for a formal complaint in regards to the loan modification that was handled by SPS Servicing back in XX/XX/XXXX, modifying the terms of the note/security instruments signed by both my husband and I. This was the " alternative to going into foreclosure ''. This was due to some back tax payments that were on the account. I still do n't know that we ever got a full explanation as to even what happened there to begin with. We just wanted to make sure our home was secure for our children, so we did whatever they advised us to do and that this was the option we had at the time. <P/>The issues with the modification that we 're disputing are the following : *The modification was not signed off by both note signors. I am clearly shown as an obligor under the note, and my signature is clearly present. I am now going through paperwork and seeing that not only did they not include myself on the modification, they did not demand me at anytime during this process and never include me on notices that were sent. This is required as a note signor to be given any notices. The servicer and/or investor can not modify the terms of the note, without the actual note signors agreeing to it, unless there was divorce decree, or other circumstances that would have led to myself to not being part of the agreement. This is not the case. <P/>*The company clearly took advantage of the mortgage crisis, and put both my husband and I in a worse position, because they actually made a modification for us, that has us now paying a mortgage through XX/XX/XXXX. Please be advised we were XXXX years old when this was made. This would mean that we would be deceased when this modification was done, and on top of that, they put a balloon on the end, so that when we are then deceased, our children would be responsible for this? This situation clearly defines predatory lending to the fullest. How many people have these bad mods, and do n't know it? How many older people were put into this situation and now will be XXXX or XXXX years old when it 's matured? I would like to know who decides on this type of extended mortgage to a borrower who is simply trying to reduce their interest rate. We 've lived in this house for 28 years now. If we add this modification to the amount we 've already paid in this house ( which is 400,000 or so to date ), and if you add this modification, that puts us to pay around 1 million dollars for this house. My current house is most likely appraising right now at roughly 130,000. Do the math, this is the definition of predatory lending. Nothing was taken into consideration on this besides getting more money from your borrowers. More steps should have been taken while throwing out modifications to everyone during the crisis, instead of just giving them to everyone without fully explaining this. Do you honestly think that someone would do a mod, knowing they could never move, never refinance or do anything for the rest of their lives and that they would be putting their children into this crisis when they were gone? <P/>The only reason we actually knew we were locked into this mortgage for the rest of our lives, was because I called a mortgage company to refinance to get down to a lower rate, and that 's when we were informed that we had a 40 year mortgage now on our property and we were n't ever going to be able to get out of this. We were absolutely taken back. We are not attorneys, mortgage loan officers, and this clearly this was n't explained to us when we did the modification. We did n't even know this! We would have NEVER signed something that expired when we were XXXX years old. This clearly would have left a burden on our children. They dropped our interest rate, but absolutely stuck it to us on the maturity date ( by the way, it was n't disclosed/explained in conversations about the extended time of the note/mortgage terms ). This would have never been signed. I ca n't tell you the amount of people I 've talked to that are so taken back in regards to this situation. <P/>Once I was advised of this I called our mortgage company absolutely baffled as to what was going on with this XX/XX/XXXX" maturity '' date. I asked for paperwork to be sent, the note specifically. The note I received in the mail, had no endorsements/allonges to show the current holder of my note. I still have n't gotten it. I also requested a full payment history on my account. That was about a month ago, never got one. We had to modify in XX/XX/XXXX, because I was diagnosed with XXXX XXXX. Now this modification, was 20 years. Also, my signature is clearly on that modification. Why is not on the 2nd one that was done? To me, that makes the modification absolutely null and void. <P/>I 've called the mortgage company on several occasions asking for information to be sent. I never get the full information sent. I even called back again, asking who held my note, she advised she did n't know. I called again and asked for info, and informed the gentleman that time that we were n't sent the full note and he said he understood and would get it out. We still did n't get that. On one particular call with a CRM, they advised me that they do n't go over these modifications in detail, because they do n't have time because there are so many. She, in fact, told me that they do n't do this because there 's 20 more people waiting to talk to them. That 's a very bold, and inappropriate statement by a CRM, and to my knowledge CRMs were put in place as CUSTOMER RELATIONSHIP MANAGERS, right? for the customers? That statement clearly shows not. <P/>We are beyond frustrated, and considering hiring counsel at this point to look into the fact that we were n't noticed properly, and the mod is flat on it 's face without both note signors on it. Unless you can show me where there 's something showing that I signed off on my obligations. You wo n't find it. I was under the impression that this is just how the paperwork came, until we looked into this further and found out that I did sign the note, the mortgage and the prior mod. When you 're dealing with customers who are n't part of the mortgage industry, it is the servicers DUTY and OBLIGATION under their contract with their investors to make sure they 're disclosing what they should be to their borrowers/customers. Looking at the mod, it just says " maturity date XX/XX/XXXX ''. We had no idea what that even meant, because again that would n't have been signed knowing we would be dead before it was done and we could n't do anything or move ever again. <P/>We 've made every payment under this modification. We have been customers for a long time. We definitely feel that we have been clearly taken advantage of and or/mislead with this modification. This was not handled properly at all. In the process of trying to " fix '' the mortgage crisis with their borrowers, SPS and their investors took advantage by writing bad modifications. They 're extending these mods beyond what anyone could ever pay. Another roughly 500,000 under this mod? How is that helping anyone, besides the investors?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-26
Wilm, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-26
Country Lakes, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
Kawaihae, HI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-26
Hamilton, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-26
Brunswick, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-26
Corbins Corner, CT
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-25
Miami, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-25
NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I HAVE APPLIED FOR A MODIFICATION TO SAVE MY HOME AND WAS RECENTLY DENIED AND THE REASON THAT WAS STATED WAS BECAUSE MY INVESTOR HAS A RIGHT OF APPROVAL. I WAS NOT DENIED DUE TO INCOME OR AFFORDABILITY, JUST BECAUSE MY INVESTOR SAID SO WHICH IS XXXX XXXX . I HAVE AN INTEREST RATE OF 9.65 % AND IT IS APPARENT THAT THEY ARE ONLY INTERESTED IN KEEPING ME IN A ABSURDLY HIGH INTEREST RATE INSTEAD OF REVIEWING ME FOR ASSISTANCE MY WIFE AND I DESPERATELY NEED IT. WE HAD TO CARE FOR OUR PARENTS , ONE WHICH HAD XXXX XXXX AND THE OTHER THAT HAD XXXX XXXX XXXX WITHIN 2 DAYS AND NOW XXXX XXXX XXXX . THESE RESPONSIBILITIES HAVE FALLEN ON US AS WE BOTH ARE XXXX XXXX OF OUR PARENTS AND MEDICAL BILLS ARE RACKING UP. NOT PAYING MY MORTGAGE IS NOT SOMETHING WE WANT TO DO, WE JUST NEED TO BE CURRENT SO WE CAN CONTINUE TO MAKING OUR PAYMENTS. WE CANT AFFORD THE DELINQUENT AMOUNT, WE ARE ONLY ASKING TO BE CURRENT SO WE CAN SAVE OUR HOME.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Las Vegas, NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Arlington, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-05-24
Santa Fe, NM
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Ukiah, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Tampa, FL
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Ballwin, MO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Dosier, NC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Montclair, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Encino, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Itasca, IL
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: This 2nd loan is with Select portfolio Servicing ( all calls are recorded ) I am reaching out to you on behalf of the seller My name is XXXX XXXX ( authorized party from the XXXX XXXX XXXX XXXX XXXX ) XXXX I am speaking out to ask for help as to why the SPS short sale dept is being ran so horribly that I continually get different information and lied to. There rush is not a rush and their notes do n't go anywhere they should like they say. This is my 2nd file in the last 5 months that has gon like this I am filing another complaint that has been finally resolved but needs to be noted because I was lied to so many time and the investor never even knew I had submitted an offer in a 5 month time frame MY NOTES ON THE FILE XX/XX/XXXX sent out package to 1st XX/XX/XXXX they did n't receive it, resent in XX/XX/XXXX package received being reassigned from modification to short sale dept XX/XX/XXXX Bank reordered BPO, They need XXXX Checked off, XX/XX/XXXX ( past the XX/XX/XXXX ) and XX/XX/XXXX Bank statement and XX/XX/XXXX taxes signed on 2nd page check back XX/XX/XXXX XX/XX/XXXX Work ON 2nd and submitted package to the XXXX XX/XX/XXXX Work on 2nd ... .... Water Lien paid BPO for 1st being done Saturday XX/XX/XXXX sent recent documents to 1st make sure they received, sent in 2nd documents but still need chase package XX/XX/XXXX Needs LOX of No rental income and ceased when. BPO came in at XXXX WORK ON 2ND XX/XX/XXXX file is in review with investor for the 1st XX/XX/XXXX 1st is not sure they are going to be able to approve this they want 83 % of appraised value, also they need 2nd mtg statement and explanation for XXXX income sent to the seller XX/XX/XXXX sent in missing docs and requested docs to the 1st XX/XX/XXXX Negotiator for 2nd is XXXX XXXX X XXXX she has not reviewed file yet, call in a few days XX/XX/XXXX need to send SS affidavit XX/XX/XXXX from 2nd mtg : Good Afternoon, I am in the process of reviewing this file in preparation of sending it over for approval request. Please be advised that a service release letter has been sent to the seller advising effective XX/XX/XXXX, XXXX will no longer service this loan. The new servicer will be SPS. I will continue to work the loan up until the point of service release. Please let me know if you have any questions. Thank you -XXXX XXXX XXXX XXXX sent out the affidavit XX/XX/XXXX sent in SS affidavit to the 1st, Called 2nd to see what they have for SS docs had to send in Authorization call back tomorrow XX/XX/XXXX 1st got the they got the affidavit, and are submitting soon ( Negotiator will call back on XX/XX/XXXX ) .Call back on 2nd they do n't show authorization yet XX/XX/XXXX 2nd has all the documents and authorization, they are being reviewed call back on Monday 1st will call on Tuesday XX/XX/XXXX XXXX XXXX 2nd negotiator X XXXX Call back on Friday XX/XX/XXXX Called 1st to get status check back on Thursday for a decision XX/XX/XXXX Called 2nd mtg. Still not showing BPO, Call on XX/XX/XXXX Spoke to the 1st and the offer was submitted last Wednesday. XX/XX/XXXX 2nd informed me Was told they had until the XX/XX/XXXX to complete the file and I asked them to please rush the file as we just got 1st approval letter sent to 2nd and revised HUD with date change to match approval letter XX/XX/XXXX Left a Message with Buyer atty advised by buyers agent we are trying to close by the XX/XX/XXXX XX/XX/XXXX 2nd stated sent to the underwriter that we are waiting for the approval letter XX/XX/XXXX SCHEDULED TO CLOSE ON THE XX/XX/XXXX XX/XX/XXXX Spoke to XXXX XXXX supervisor for 2nd mortgage he said he is pushing for us to get it by Monday XX/XX/XXXX 2nd still no approval letter called and now they 2nd sayd they have till the XX/XX/XXXX because of the approval letter and HUD, asked for a supervisor spoke top someone NO help XX/XX/XXXX 2nd Still no approval letter now the bank stated that they have till the XX/XX/XXXX for a response AGHHH XX/XX/XXXX checked on file response for XXXX and now they stated they have until the XX/XX/XXXX because the underwriter states complete package on the XX/XX/XXXX I spoke to a supervisor who said she will try to rush it, sent request for ss extension to the 1st spoke to the negotiator and he stated I need to call the CFPB because this makes no sense what they are doing. Called and started complaint process.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Burgettstn, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-24
Orange Park, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation