SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 126
2017-06-06
Oxford, GA
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: I checked debt collector on this because this is what this company represents them selves as. I am writing abo ut Select Portfolio Servicing LLC. I was given a payoff plan to payback an amount I owe in arrears on my mortgage by Select Portfolio Servicing. It is a plan of 12 paym ents of XXXX dollars with a balloon payment at the end of XXXX . <P/> On the XX/XX/XXXX they received a dispute letter from me as to the amount owed as well as a request for the breakdown of all the numbers. I wanted to be clear as to how they came to these amounts before I pay them. <P/> I called today to check on it. The payment plan was to start on the XX/XX/XXXX with the first payment of XXXX . I have not heard anything about my dispute letter or my request yet. The first thing they tell me is that my account has been referred to a lawyer. It 's not even past the expiration date of the agreement yet. So why are we referring things to a lawyer. Also I have n't gotten an answer as to my dispute on the debt yet and it 's almos t 30 bus iness days since the request. <P/> This company seems very intent on foreclosing on me rather than working with me. I have much distrust in their accounting due to having dealt with them on this issue for over 8 years. I have many times requested that we do a Principle reduction on the amount owed but they tell me they ca n't. Companies like them received XXXX of dollars during the housing crisis to do exactly that and they refuse to help. Claiming the investors in the trust would not approve that kind of action. I am not even sure if they can legally collect on my trust seeing as though they give me no direct connections as to who makes the actual decisions. It 's all very shady. <P/> I have also may times asked for them to send me a copy of the Pooling and Servicing agre ement that they have to service this loan, it is public record, they refuse to send me a copy. <P/> So I would like to see the breakdown on this Agreement that they have sent me. I want to know how much goes to fees, what those fees are, how much goes to principle and what would be the remaining amount of the mortgage will be after this plan has been completed. I need all that in writing before I would even feel comfortable paying this.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-06
Country Lakes, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-06
Oxford, GA
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: I checked debt collector on this because this is what this company represents them selves as. I am writing ab out Select Portfolio Servicing LLC. I was given a payoff plan to payback an amount I owe in arrears on my mortgage by Select Portfolio Servicing. It is a plan of 12 payme nts of XXXX dollars with a balloon payment at the end of XXXX . <P/> On the XX/XX/XXXX they received a dispute letter from me as to the amount owed as well as a request for the breakdown of all the numbers. I wanted to be clear as to how they came to these amounts before I pay them. <P/> I called today to check on it. The payment plan was to start on the XX/XX/XXXX with the first payment of XXXX . I have not heard anything about my dispute letter or my request yet. The first thing they tell me is that my account has been referred to a lawyer. It 's not even past the expiration date of the agreement yet. So why are we referring things to a lawyer. Also I have n't gotten an answer as to my dispute on the debt yet and it 's almos t 30 bus iness days since the request. <P/> This company seems very intent on foreclosing on me rather than working with me. I have much distrust in their accounting due to having dealt with them on this issue for over 8 years. I have many times requested that we do a Principle reduction on the amount owed but they tell me they ca n't. Companies like them received millions of dollars during the housing crisis to do exactly that and they refuse to help. Claiming the investors in the trust would not approve that kind of action. I am not even sure if they can legally collect on my trust seeing as though they give me no direct connections as to who makes the actual decisions. It 's all very shady. <P/>
I have also may times asked for them to send me a copy of the Pooling and Servicing ag reement that they have to service this loan, it is public record, they refuse to send me a copy. <P/> So I would like to see the breakdown on this Agreement that they have sent me. I want to know how much goes to fees, what those fees are, how much goes to principle and what would be the remaining amount of the mortgage will be after this plan has been completed. I need all that in writing before I would even feel comfortable paying this.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-06
Cottage Lake, WA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-06
Everett, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have been working on mitigation options wi th SPS sin ce XXXX XXXX XXXX . I have supplied all documents requested in a timely manner, however SPS is constantly asking for additional information, asking to re-send information. Then on XXXX XXXX XXXX they inform me that the review will be continue because the file was not received 37 days prior to the foreclosure which is currently set for XXXX XXXX , XXXX . The documents they requested were sent to them on XXXX XXXX , XXXX and they failed to inform me that there was a deadline for those documents to be sent in. Additionally, I am not confident tha t SPS has the legal rights to foreclose as they may have received the loan transfer after default nor can I find a recorded assignment of the deed of trust.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-05
Juanita, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-05
Franklin Lks, NJ
Applying for a mortgage
Mortgage: Other type of mortgage
Complaint: We had a second mortgage that was supposed to be paid to XXXX XXXX, n/k/a Select Portfolio Servicing ( SPS ) on XX/XX/XXXX.. SPS has records of transactions recorded after loan was paid by us on XX/XX/XXXX, and received by SPS on that date. However, the payoff as received by SPS was recorded as a different dollar amount than by us, and received on XX/XX/XXXX - a day late than the check was stamped received, and with transactions and fees occurring on the account for nearly two years after our XX/XX/XXXX payoff. SPS claims payoff was not received until XX/XX/XXXX. That is incorrect, as the payoff check is stamped as received by SPS ( f//k/a ) as XXXX onXX/XX/XXXX-- the date required for payoff, by payoff quote, to be received by. Further, transactions occurred after that date - including Broker Price Opinions, Foreclosure related fees, and forced placed insurance. We have requested from SPS that they provide the name of the party that " paid out '' on the loan - prior to receipt of our payoff, received by them, on XX/XX/XXXX SPS has refused to identify the name of the entity or insurance company that " paid out '' on the loan, and by which our payment was diverted, not recorded as paid by us, and with fees accumulating on the account. Further, no accurate/valid discharge was ever recorded in our County Registrar 's office. All SPS can tell us is that someone paid out on the loan, and will not tell us who. We have no idea where the money went, and we request a full investigation, and accounting, as required under Dodd Frank new law - including changes to RESPA. SPS recorded an assignment and discharge in XX/XX/XXXX, in our County -- on behalf of XXXX XXXX XXXX XXXX, as trustee to a trust. - XXXX XXXX XXXX XXXX has no record of us or the loan. No Power of Attorney is recorded in our County -- our state requires an original Power of Attorney to be recorded. Thus, SPS is still acting as servicer, and we have requested numerous times as to the accounting of the records, and the reason why SPS still has records in possession, by which they filed a VOID assignment and discharge in our County Registrar 's office as recent asXX/XX/XXXXWe request an immediate accounting and response, under RESPA, and believe SPS will comply with the law.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-05
Oxford, GA
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: Thanks for documents you sent me, I concluded after my investigation that you are part of the ongoing fraud that XXXX XXXX XXXX Has orchestrated with XXXX XXXX . You have shown on your transfer documents only the current balance, but my monthly statement with deferred balance. There is no deferred balance on my mortgage and that will violate federal law. and even the current balance is questionable. The court will sort out and take the suitable action. I will attach this complaint with some document which you have already have but to refresh you memory in case you misplaced. please study those documents and contact with XXXX XXXX XXXX about its authenticity. Please provide me my account manager. I will see court.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-04
Bethlehem, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-03
Key Biscayne, FL
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Sued you without properly notifying you of lawsuit
Complaint: A complaint ( see attached ) was filed reflecting XXXX XXXX XXXX Successor Trustee to XXXX XXXX XXXX XXXX Successor In Interest to XXXX XXXX XXXX as Trustee on behalf of the Holders of the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX on a LOST Note relating to XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX, FL XXXX. The complaint was allegedly verified by Select Portfolio Servicing Inc as its attorney in fact ; however, in complete contradiction, attached to the Complaint is a Limited Power of Attorney ( see attached ) reflecting that Select Portfolio Servicing Inc ONLY has certain limited rights as to the Trustee XXXX XXXX XXXX XXXX ( see page 9 of Limited Power of attorney attached ) relating to the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX and NO WHERE does it mention that XXXX XXXX is the Trustee and no where has Select Portfolio Servicing Inc provided evidence that it could file and verify a complaint on behalf of XXXX XXXX XXXX and not XXXX XXXX XXXX XXXX. However, NO WHERE is there any evidence re XXXX XXXX XXXX XXXX rights either as a Trustee regarding the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX. The complaint is on a LOST Note that has been lost since XXXX based on a complaint in XXXX and transfer of a Lost Note would not have been possible and there is no evidence that Select Portfolio Servicing Inc represents the interests of XXXX XXXX XXXX re XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX. Select Portfolio Servicing Inc is committing fraud upon the court with misrepresentations and does so blatantly by making claims for XXXX XXXX XXXX as trustee of the above mentioned trust while attached documents reflect a completely other entity as trustee. Moreover, the attached limited power of attorney is not done by XXXX XXXX nor XXXX XXXX XXXX XXXX yet by another entity and thus not authorized to represent any Trustee of a Trust without the Trustee 's authorization from the beneficiaries of the Trust. XXXX XXXX XXXX XXXX can not authorize Select Portfolio Servicing to represent interests of a Trust unless the beneficiaries of the Trust have authorized this representation but especially can not authorize another entity re XXXX XXXX XXXX XXXX as Trustee and then Select Portfolio Servicing bring an action on behalf of another Trustee such as XXXX XXXX XXXX. This is fraud upon the court by using false and inconsistent documents and documents that were never authorized by the beneficiaries of the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX. Fraudulent statement apparently are being committed by Select Portfolio Servicing Inc as allegedly an agent for XXXX XXXX XXXX XXXX and/or XXXX XXXX XXXX and/or XXXX XXXX XXXX XXXX.
All of this fraud is done is addition to the violations of the bankruptcy discharge Orders and laws and debt collection harassment tactics to XXXX XXXX whereby Select Portfolio Servicing Inc allegedly as attorney in fact for XXXX XXXX XXXX trustee obtained a court order for money payments from XXXX XXXX pursuant to the alleged Lost Note and Mortgage and requiring her to make payments despite the bankruptcy discharge of the alleged subject Note in the XXXX XXXX of Florida bankruptcy court.
<P/>
See attachments whereby the complaint by XXXX XXXX as Trustee of the subject Trustee is inconsistent with the attached limited power of attorney re the subject trust which reflects XXXX XXXX XXXX XXXX as trustee not XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-03
Key Biscayne, FL
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was already discharged in bankruptcy and is no longer owed
Complaint: A complaint ( see attached ) was filed reflecting US Bank NA Successor Trustee to XXXX XXXX XXXX XXXX Successor In Interest to XXXX XXXX XXXX as Trustee on behalf of the Holders of the XXXX XXXX Mortgage Pass-Through Certificates, XXXX XXXX XXXX on a LOST Note and Mortgage relating to XXXX XXXX and XXXX XXXX XXXX XXXX , XXXX , FL XXXX . The complaint was allegedly verified by XXXX XXXX XXXX XXXX as its attorney in fact ; however, in complete contradiction, attached to the Complaint is a Limited Power of Attorney ( see attached ) reflecting that XXXX XXXX XXXX XXXX ONLY has certain limited rights as to the Trustee XXXX XXXX XXXX XXXX ( see page XXXX of Limited Power of attorney attached ) relating to the XXXX XXXX Mortgage Pass-Through Certificates, XXXX XXXX XXXX and NO WHERE does it mention that US Bank is the Trustee and no where has XXXX XXXX XXXX XXXX provided evidence that it could file and verify a complaint on behalf of US Bank NA and not XXXX XXXX XXXX XXXX . However, NO WHERE is there any evidence re XXXX XXXX XXXX XXXX rights either as a Trustee regarding the XXXX XXXX Mortgage Pass-Through Certificates, XXXX XXXX XXXX . The complaint is on a LOST Note that has been lost since XXXX based on a complaint in XXXX and transfer of a Lost Note would not have been possible and there is no evidence that XXXX XXXX XXXX XXXX represents the interests of US Bank NA re XXXX XXXX Mortgage Pass-Through Certificates, XXXX XXXX XXXX . XXXX XXXX XXXX XXXX is committing fraud upon the court with misrepresentations and does so blatantly by making claims for US Bank NA as trustee of the above mentioned trust while attached documents reflect a completely other entity as trustee. Moreover, the attached limited power of attorney is not done by US Bank nor XXXX XXXX XXXX XXXX yet by another entity and thus not authorized to represent any Trustee of a Trust without the Trustee 's authorization from the beneficiaries of the Trust. XXXX XXXX XXXX Bank can not authorize XXXX XXXX XXXX to represent interests of a Trust unless the beneficiaries of the Trust have authorized this representation but especially can not authorize another entity re XXXX XXXX XXXX XXXX as Trustee and then Select Portfolio Servicing bring an action on behalf of another Trustee such as US Bank NA. This is fraud upon the court by using false and inconsistent documents and documents that were never authorized by the beneficiaries of the XXXX XXXX Mortgage Pass-Through Certificates, XXXX XXXX XXXX . Fraudulent statement apparently are being committed by XXXX XXXX XXXX XXXX as allegedly an agent for XXXX XXXX XXXX XXXX and/or US Bank NA and/or XXXX XXXX XXXX XXXX All of this fraud is done is addition to the violations of the bankruptcy discharge Orders and laws and debt collection harassment tactics to XXXX XXXX whereby XXXX XXXX XXXX XXXX allegedly as attorney in fact for XXXX XXXX XXXX trustee obtained a court order for money payments from XXXX XXXX pursuant to the alleged Lost Note and Mortgage and requiring her to make payments despite the bankruptcy discharge of the alleged subject Note in the XXXX XXXX XXXX Florida bankruptcy XXXX . <P/> See attachments whereby the complaint by US Bank as Trustee of the subject Trustee is inconsistent with the attached limited power of attorney re the subject trust which reflects XXXX XXXX XXXX XXXX as trustee not US Bank NA.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-03
Country Lakes, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-02
IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Our Client has applied for modification to save her home from foreclosure on her own and then again with us, XXXX XXXX XXXX XXXX She signed on with us for help on XXXX . Prior to our help she was offered a repayment plan for 13 months with monthly payments being {$580.00} with a large balloon payment on the XXXX month of about {$10000.00}. We reapplied and was given the same plan. Modification was denied due to not meeting investor guidelines. A foreclosure sale date has been se t for XX/XX/XXXX . This repay ment plan is far outside the affordability of our client due to the strict limited income she lives on. The loan originated on XX/XX/XXXX and matures on XX/XX/XXXX with prior monthly payments of XXXX . This she can afford.
Her income is only about {$800.00} per month from SSI and limited food stamp assistance. We are hoping that something can be done to stretch this loan out further in order to keep her payments around what they were when it was affordable. She is an elderly woman with medical issues that are ongoing. She fell behind due to these medical issues and would like to get things back on track, because her situation limits her ability to relocate and affordable housing is limited.
We have tried to work this out with the Lender, though they do not want to budge on this.
Please help us find a reasonable resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-02
MI
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Threatened to sue you for very old debt
Complaint: I am submitting this complaint against SELECT PORTFOLIO SERVICING, INC, at XXXX XXXX XXXX XXXX XXXX XXXX , Utah XXXX for violation of the FDCPA and the Michigan Statue of Limitations to collect a debt.
<P/>
Select Portfolio claims to have acquired the servicing rights for a debt that was transferred from XXXX in XX/XX/XXXX . Prio r to XXXX transferring that debt to SPS, XXXX had declared the loan to be in default. The alleged loan is past the statute of l imitations to collect a debt in Michigan and SPS continues to send me harassing letters on a loan that has a due date of XX/XX/XXXX
<P/>
SPS claims to be the servicer of a loan in my name when : a ) It has not participated in any servicing activity, can not produce any contract of the servicing terms between Select Servicing Portfolio and the alleged client that it claims to be servicing a loan for or produce any evidence that it paid any money on my behalf to any entity.
<P/><P/>
SELECT PORTFOLIO SERVICING INC, continues to take the following actions : a ) Threating to take my property unless I sell my home to a third party to release a SELECT PORTFOLIO SERVICNG, INC lien on my property when SELECT PORTFOLIO SERVICING, INC does not own any lien on my property.
<P/><P/>
SPS is not the servicer of any loan in my name, have not paid any property taxes, property insurance or mortgage on my behalf and continues to rely and make false, misleading and fraudulent statements concerning the alleged account in order to foreclose and defraud me of my property.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-02
Moapa, NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have been trying to short sale my home with SPS since XXXX / XXXX / XXXX . The short sale has been denied multiple times for " missing documents '' despite the fact that I have resubmitted the documents multiple times. Most recently, the short sale was denied on XXXX XXXX , XXXX . The file was re-opened on XXXX XXXX and I submitted the required documents. SPS requested my updated paystubs and bank statements. On XXXX XXXX , I submitted my former employer 's letter of employment showing I was laid off in XXXX XXXX and not currently employed. A phone call was made to SPS on XXXX XXXX , XXXX . I was advised that the file was COMPLETE as of XXXX XXXX and had been forwarded to underwriting for a final decision in 30 days. On XXXX XXXX , another phone call was made. SPS advised they had approved me for a loan modification. I am unemployed, how am I supposed to make any payments? This is the reason I 'm pursuing a short sale. I followed up on XXXX XXXX . I was told by SPS that my short sale was DENIED on XXXX XXXX for missing documents. What documents? They told me the file was complete as of XXXX XXXX . They never requested any documents on my follow up phone calls XXXX XXXX or XXXX XXXX .
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-02
IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Durham, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We first submitted our first modification application with the assistance of the housing counseling agency XXXX XXXX XXXX , XXXX We submitted a complete package on XX/XX/XXXX for the HAMP modification before the XX/XX/XXXX deadline. Then for the next 3 months they asked us questions about the income. On XX/XX/XXXX we submitted a Profit and Loss statement for our XXXX Income. Then they asked us for a monthly profit and loss statement which we submitted on XX/XX/XXXX, which was within 7 days of being requested. <P/>Ok then we submitted a new profit and lost that included the first quarter of XX/XX/XXXX. Then they told us they did not understand that the XXXX Income was Income. Then they said that we had to submit a new package due to the age of the information. We submitted a new package only to be told that we now are not eligible for the HAMP modification because it is after the date. <P/>We believe SPS held out the documents just so we could be outside of the HAMP Modification guidelines and deadlines. We are being pushed out of our home because we can not make the back payments. We can make the current payment but we can not make double payments.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Eden Prairie, MN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Garland, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Addisleigh Park, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Miami, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Ehrhardt, SC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I am writing to ask you to intervene on my behalf. After years of fighting with Select Portfolio Servicing, LLC, they h ave finally agreed to offer me a modification. I h ave completed the 3 trial pay ments as directed, and they have provided me what appears to be a reasonable arrangement to allow me to keep my property. <P/> However, the principal balance they have established is approximately {$130000.00} over the current market value of my property. That balance also includes nearly {$9000.00} of overcharges or fraudulent charges assess ed by SPS or a predecessor servicer ( likely XXXX ) for things such as force-placed insuranc e when I have proof that I had paid the premium myself for this insurance, and " Property Preservation '' charges when I was maintaining the property continually, and even hired a property management firm to assist in that endeavor. During the foreclosure case, I also discovered nearly {$4000.00} of phantom and unexplained/unjustified charges assessed to my account in the earliest years of the loan. During this time, I was paying extra funds toward the principal of the loan, but these fees, that I had no way of knowing were being assessed, robbed me of a good bit of those payments toward principal, as well as cost me additional interest that should have decreased as a result of these additional principal payments. So the actual overcharge/fraudulent charges would well exceed {$10000.00} if that interest were also calculated. Since the stated principal balance that I would be agreeing to pay with the modified loan includes these overcharges, I believe SPS must c orrect these errors, as I have provided proof that they are in error, and decrease the principal balance owed and recalculate the modification payments and/or balloon payment as a result. <P/> I have entered a request for SPS to resol ve the errors and this dispute ( copy attached here ), but I have only u ntil XXXX XXXX 2017 to accept their modification offer. From past abuses at the hands of this c ompany, I feel that they will likely delay correcting these overcharges so that I risk not being able to take advantage of this modification I have fought for now for nearly 2 years. Make no mistake about it -- the other terms of their offer are reasonable and I want to take advantage of it. However, paying an additional $ 10,000+ d ue to errors made by a previous servicer that have never been corrected, is not attractive to me at all, given the loan to value ratio of the current modification offer. <P/> So I am asking you to contact SPS to urge them to remove these additional charges and recalculate the principal balance on the modified loan in time so that I can accept their offer by XX/XX/XXXX . I w ould also ask that you ensure that they have, in fact, done what is necessary to cancel the foreclosure sale set for XX/XX/XXXX , and to eliminate the foreclosure case from the dockets in a manner that will not require me to have to spend additional legal fees to see that this is done. <P/> Also, the loan modification offer states that the principal balance owed is {$400000.00} with an additional forbearance amount of {$57000.00}. However, their website lists my remaining principal balance as of today as {$300 000.00} ( see attached screenshot from their website taken earlier today ). Why such a large discrepancy between just over {$300000.00} and the new amount I have to pay of roughly {$470000.00}?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
San Jose, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am facing foreclosure on my home. I have been try ing two years to obtain a loan modification.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-05-31
Warren, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I filed a complete loan modification application on XX/XX/XXXX. Following that, the bank filed a Praecipe for sale on XX/XX/XXXX. At around the same time, SPS informed me that I needed additional 'Required Information ' in order to review my account for a loan modification. Around XX/XX/XXXX, I learned that a foreclosure sale had been set forXX/XX/XXXX. I filed with SPS all of the " Required Information ' on XX/XX/XXXX, which was 39 days prior to the sale date of XX/XX/XXXX. As a result of having a complete application, and the updated 'Required Information ', SPS should have taken steps to stop the sale pursuant to federal law. However, what has been happening instead is almost everyday since XX/XX/XXXX, SPS has come up with a new piece of 'Required Information ' that they then tell me will take 4-5 days to evaluate after I submit that newly-required information. If there was new information required, it could have and SHOULD have been given to me all at once so that the whole process could have been completed within a week. And by 'whole process ', I mean the process of establishing what, if anything, was still missing. Instead, it 's been nearly three weeks since I submitted a complete application, and SPS still ca n't tell me if they have everything. At the same time, they 've refused to stop the sale. This appears to be a deliberate attempt to inflict emotional distress, and to that extent, its clearly working. I 'm confident that when I call back later this week that they 'll find something else new, and another 4-5 days will be added to the ongoing agony of having the sale date hung over my head like a sledgehammer. It 's truly unconscionable. In addition, I have repeatedly asked SPS to 'Cease and Desist ' any and all collection activities on this account since they have failed to properly Validate the Debt per two letters I sent them via certified mail. Instead, they simply respond that they we '' Cease and Desist COMMUNICATION with me, but they are still moving forward with collection ( IE foreclosure sale ) of a non-validated debt, in clear violation of federal law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
CO
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: confirmation for XXXX Ombudsman
XXXX XXXX
AttachmentsXXXX XXXX (6 days ago)
to Ombudsman
Hi XXXX,
I am in receipt of the letter from SPS of notice of default. I was waiting for the email you were going to send regarding our recorded conversation on XXXX XXXX XXXX at XXXX MST. I also am waiting for you to call me back after you sent your manager notice regarding my rights to request a forbearance for six months for the amount owed of $XXXX, as we discussed in our conversation.
Perhaps SPS should have instructed me to fill out forbearance forms instead of re-modification forms since I already have a remodification with HAMP, when I told SPS back in XXXX XXXX, and every month since about my financial hardship that was impending. To that statement, there are no specific forbearance forms or payment plan forms on the SPS website to fill out.
As I'm sure you recall since the call was recorded, I told you that I would like to speak with the owner of the note and you told me that the owner was XXXX. You didn't mention XXXX XXXX. Now, are there different loan numbers for XXXX and XXXX XXXX as I do not see those numbers in the letter from SPS that I received today. HUD, the Colorado AG, and OIG want these numbers for verification of the loan.
Of note, the only dispute I have with SPS is the fact that they had me fill out the wrong forms (RMA) and there appears not to be any forbearance forms or repayment of a late payment form/agreement on the SPS website or in any SPS communications but they do state that these are options for consumers.
Thank you for the help. I look forward to speaking with you regarding the request for forbearance/repayment plan that we discussed. And could you please make sure that you send me the bank loan numbers for each bank and the correct forms that I should fill out for SPS non-banking facility. Again, thank you so much for the assistance in this matter, I look forward to your call.
Cordially, XXXX XXXX XXXX XXXX XXXX, XXXX., XXXX., XXXX XXXX XXXX XXXX XXXX, CO XXXX
email: XXXX phone: XXXX XXXX XXXX Attachments area
XXXX XXXX
AttachmentsXXXX XXXX (6 days ago)
to relationship.m.
Hi XXXX XXXX,
I am forwarding this email I sent to the Ombudsman XXXX XXXX. It seems to me I should have filled out a forbearance or repayment form for the $XXXX rather than the RMA forms. I brought my financial hardship to SPS attention in XXXX XXXX XXXX. No one sent me a letter that the RMA forms were denied. This is extremely frustrating as it make it appear that I have not been communicating on this matter which is not true. I have spoken every month with someone except after XXXX XXXX XXXX when SPS stopped communicating with me. No messages, status updates, emails, or phone calls except for XXXX who called to set up three ACH payments. The third is due Saturday, XXXX XXXX XXXX.
The LOD is for XXXX XXXX XXXX per XXXX XXXX, yet the letter states XXXX XXXX XXXX, and I requested a chance to make payment of $XXXX in full within six months. XXXX stated that she would send this to a manager. My thing is that I was not told of this "denial" in XXXX or any other time via SPS website that I have been monitoring. Of course, I would not qualify for a RMA, I have one already so I should have been informed and given the forbearance and repayment paperwork to fill out which is not on the website and was never sent to me just the RMA forms, which you all received as I was denied a RMA. I did notice after the phone call between XXXX and myself, I received an email at my personal address and on the website regarding the XXXX XXXX XXXX Event in XXXX, CO between XXXX-XXXX MST. As XXXX and I spoke, I wondered why I would go to this if the only people that are going to be present are people that only fill out forms and have no earthly idea of what the loans and settlements state? That is what I got from XXXX when she told me she did not know of XXXX XXXX $XXXX XXXX dollar settlement for subprime loans, the loans she is working with. I'm getting confused as to SPS role. I understand SPS to be a debt collector only. They do not have rights to loan as they do not have a brokerage license in Utah, they cannot rewrite loans, they can only collect a check and threaten people with foreclosure. There is much double speak from XXXX, and it's not her fault, she is after all just reading off a computer screen and I doubt she or any of the ombudsman have a degree in finance.
I just think that if someone who initiated contact in XXXX XXXX, and is dealing in good faith with SPS, SPS, XXXX, and XXXX XXXX, should follow the laws set forth in the criminal settlement agreements and afford the borrower/consumer who is dealing in good faith time to cure.
I have notified the Colorado AG, HUD, and OIG per some guidance through SPS letters. I want this situation corrected. I have stated that through all of my communications yet, I get strung along in an attempt for XXXX to grab my home. It will not happen. I have been up front and fair. XXXX, SPS and XXXX are the one's still attempting to scam the borrower. According to HAMP and the settlements, I the borrower have a right to cure. I need the appropriate paperwork given to me by SPS to fill out so I may exert that right.
Hotline to HUD.gov 8 of 606
Print all In new window
Select Portfolio Services/XXXX Fraud
AttachmentsXXXX XXXX (8 days ago)
to hotline
Hi,
I sent the attached on the website yesterday. I sent an email to SPS that I notified the OIG and today I received a call from SPS that they denied my request from XXXX XXXX XXXX for a hardship assistance. If I could speak to someone that knows about the XXXX XXXX settlement and how the HAMP program works (which is online and very understandable in english and XXXX, however XXXX at SPS doesn't seem to understand how any of this works.) it would be greatly appreciated. XXXX told me that she didn't know anything about any of the banks and subprime fines and settlements that sent the U.S. crashing in XXXX. If she doesn't know anything about this why is she working at SPS? Why is she coming to XXXX, CO., XXXX XXXX XXXX between the hours of XXXX-XXXX WITHOUT attorneys to explain the XXXX XXXX settlement to the people of Colorado? How can she help the people of Colorado or any other state with the XXXX XXXX settlement if she does not know the laws and speak on the laws of the HAMP/HARP modification program? This is deceitful business practice on the part of XXXX and SPS. It's a money grab and another way for them to steal more homes from people in order to make up their XXXX in fines.
The second attachment is what I got today when I logged on to SPS. Still no messages, no status, no record initially for me to look at but I did capture a ghost page that I did file electronically in XXXX XXXX and then per email XXXX XXXX XXXX by SPS deadline. XXXX told me that SPS sent me a decline letter. I told her I had not received any denial from SPS. I owe 2 months payment $XXXX. I told SPS that this was going to occur back in XXXX XXXX through email and phone and asked them if I could put it on the back of the loan or get a forbearance and that is when they had me fill out modification paperwork. I didn't want a modification, I already had it, I just needed more time to catch up the 2 months because my disability payments weren't enough for all of my bills between XXXX XXXX and now. I could not record today's call with XXXX so I asked her to send me a copy of the recorded call. She said I could subpoena it. I gave permission to record the call, I should be sent a copy of it.
I initiated the contact with SPS. I knew that I was going to have issue's because I had to pay $XXXX for my XXXX degree so I could get an easier XXXX job so I don't have to live off XXXX. All I was asking for was time for 2 months worth of payments and now SPS/XXXX says I'm in default (which technically I am, I know) but I thought these programs and settlements were set up to help people instead of harming them more. I didn't ask for a subprime loan. I didn't ask to have XXXX XXXX and other major XXXX. I've paid on this house since XXXX and have only had issues when XXXX bought out XXXX XXXX. I've paid over $200,000 for a $XXXX loan since XXXX. I trusted XXXX. I asked XXXX to put me in contact with XXXX because when I call they say they don't have me as a customer, yet SPS has no rights to change the loan they are just a servicer, debt collector. XXXX stated that XXXX denied the modification for me that they did in XXXX. SPS has been taking my payments since then. XXXX sold the servicing rights to SPS in the middle of my modification. XXXX/SPS never filed with the county the modification papers but they accept my payments. So the question becomes is the modification real/valid? Is XXXX and SPS stealing money from me and thousands of others? XXXX doesn't have the original paper work or the original deed that is why they cannot file with the county.
I'm so over this. I'm sure you are as well. I worked with Colorado Housing Authority for my modification. SPS is doing the same business practices as they did when they were called XXXX XXXX XXXX. The government shut them down and banned the owner from participating in any debt collecting or banking services. Guess what...when the government shut down XXXX XXXX they allowed the employee's to change the name, open up SPS and they kept the same business practices. You know, the practices that put us in the Great Depression in XXXX.
SPS and XXXX string people along until there is no return. They do not follow the laws or settlement agreements. This needs to be investigated. Just type in SPS reviews and you get the same story over and over. Thousands of people across the country cannot be colluding against the banking industry.
OIG Letter re: SPS/XXXX
Hi,
I have/had a mortgage with XXXX. In XXXX, with the assistance of Colorado Housing, I applied and obtained a modification. This is all in question now as the original modification with XXXX was transferred in the middle of the process to Select Portfolio Services formerly XXXX XXXX XXXX., shut down by "you the government" for engaging in a number of unfair, deceptive, and illegal practices in the servicing of subprime mortgage loans. XXXX was allowed to reopen as Select Portfolio Services and oversee HARP/HAMP modifications. The actual owner was not allowed to do business as SPS but his executive cronies were/are.
The issue now is I am XXXX and I came upon a financial hardship recently and wrote/spoke with SPS. They had me fill out RMA documents and offered "modification/forbearance" for the two payments that I have been behind on. I have filled out the paperwork twice, once on their website and then I filled it out by hand and emailed everything to them on their timeline. SPS has stopped communications with me. I have NOT stopped communicating with them. SPS sent me a letter last week telling me to fill out "modification forms", yes the same modification forms that I already sent in. Today, XXXX XXXX XXXX, I received a letter from SPS stating that on XXXX XXXX XXXX between XXXX-XXXX they are holding an event in XXXX at the XXXX to address the XXXX XXXX bulk settlement agreement. SPS is doing the same thing they did as XXXX XXXX XXXX. I will go into this meeting and come out of it with yet another modification that will not be filed appropriately with XXXX county as SPS/XXXX/whoever does not have original loan documents or my ORIGINAL DEED to the property. I have requested on several occasions for SPS/XXXX to produce the original Deed and they have refused. So I would like you as the OIG office for housing to tell me how much longer to I get to be XXXX XXXX by these people? I have made over $200,000 on this property since XXXX on a $XXXX loan with my mother. When she died, I received the DEED to the property due to insurance. This would be why SPS/XXXX does not have the original DEED and why they have NOT filed the modification paperwork from XXXX, XXXX, or now. Yes, I went to XXXX XXXX XXXX XXXX and dealt with XXXX XXXX. SPS has accepted my payments without filing with XXXX county. Thus, they are still keeping the reputation of, "engaging in a number of unfair, deceptive, and illegal practices in the servicing of subprime mortgage loans." Which unfair practice, subprime loans, a made up interest rate, pick any that are in the SEC claims.
Nobody deserved what these people did to them. I'm much better off as I at least now know that I've been XXXX by SPS/XXXX and the government because everybody that works for these people lied and cheated not only me but thousands of people. Yet, we continue to get XXXX and lied to and we have no recourse nor do we have the ability to hire attorneys that know what the hell is going on. I can't afford an attorney. I get $XXXX dollars per month. I pay all of my XXXX medications as XXXX doesn't kick in until my $XXXX deductible. Yes I pay $XXXX bucks a month to XXXX for NO insurance coverage. I do however get discounts on my XXXX XXXX medications by XXXX XXXX in my community. I'm suppose to be paying for my XXXX and XXXX from my XXXX XXXX, but I need to have gas, electric, and water in order to keep the XXXX XXXX running. I can't afford to pay my utilities, medications, so I cut, I don't go to the doctor anymore because I cannot afford the co-pays. I'm stuck right now through no fault of my own. XXXX just happens. I have tried and tried to correct the mess that I have found myself in by myself and with the help of Colorado Housing and XXXX XXXX. But apparently NOTHING is enough.
The housing bubble that occurred in XXXX, is happening again because it is allowed by our government regardless of settlements. Please stop this. Please help me stop SPS/XXXX from taking my home that I have paid $XXXX for on a $XXXX loan. I am a good citizen and I didn't deserve this nor did others deserve this. I don't deserve it happening to me again. How do I stop them? They don't seem to have to follow the laws, regulations, or settlement agreements that have been set.
Office of Inspector General
U.S. Department of Housing and Urban Development
CONTACT XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation