SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 125
2017-06-13
Glencoe, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-13
Staten Island, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-12
FL
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Complaint: To SELECT PORTFOLIO SERVICING INC Attn : LEGAL DEPARTMENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX , UT XXXX cc : Federal Trade Commission Office of Inspector General " Room XXXX XXXX XXXX XXXX ., XXXX XXXX , DC XXXX Ref. : Select Portfolio Servicing Acc # XXXX NOTICE TO DISCLOSED DEFAULD DATE AND PROOF THAT STATUS OF LIMITATION HAS NOT EXPIRED This letter is a formal request under Fair Debt Collection Practices Act ( FDCPA ) to SELECT PORTFOLIO SERVICING ( SPS ) to disclose the following information regarding the loan account # XXXX : 1.- Default date of Loan 2.- Proof that status of Limitation has not expire 3.- XXXX XXXX XXXX as Trustee 's Headquarter address and agents, all information, but no limited.
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On XX/XX/XXXX in response to Violation of Statute of Limitation, XXXX said Consumer Financial Protection Bureau that it has conferred with SPS and SPS does not agree that the Statute of Limitations for this debt ( account ) has expired, but failed to state the Default Date. Select Portfolio Service Inc. has failed and refused to provide the above information since XXXX .
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Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX , Fl XXXX ( XXXX ) XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-12
Key Biscayne, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XXXX I filed a claim with the insurance company ( XXXX XXXX XXXX XXXX ) which handled the insurance for Select Portfolio Services Inc . the funds for the damages where sent to SPS Inc.and my name., seance XXXX XXXX , I have tried to SPS realize the funds to fix the dueling but as today is been a run a round., I have spoken to the loss draft department with XXXX XXXX to this number XXXX she has requested contracts, inspections etc. all has been done but she does not realize the funds to fix the house., Claim # XXXX Loan # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-12
Oxford, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Dear Banking and Financial Dept Re garding Primary resident. XXXX XXXX XXXX , XXXX XXXX GA XXXX . XXXX XXXX and ( SPS Select Portfolio Service ) ref used to provide a monthly Statement. I am writing this letter because of the unlaw act from both financial Intuitions. XXXX XXXX and ( SPS Select Portfolio Service ) will not provide mine XXXX Mortgage Statement. XXXX XXXX refused because ( SPS Select Portfolio Service ) is now servicing my mortgage loa n. ( a s of XXXX XXXX , 2017 ). XXXX XXXX is still my mortgage holder bu t ( SPS Select Portfolio Service ) is se rvicing mine Loan. I called XXXX XXXX last week for XXXX Mortage Statement and printout of payment history. The representative stated XXXX will not able to provide me with XXXX Mortgage Statement or further statements. Because, XXXX XXXX transferred my account to be ser vice by ( SPS Select Portfolio Service ) XXXX XXXX , 2017 XXXX XXXX emailed me a copy of my payment history, ( Up to XXXX 2017 ) which in excellent standing ( NO Lates ) I contact ( SPS Select Portfolio Service ) on XXXX / XXXX / 2017 for mine XXXX Mortgage. Spoke with ID XXXX and XXXX XXXX XXXX supervisor, both stated I will never receive a Monthly Statement, because of old 10 years BK. I informed both representatives XXXX XXXX sent Mortgage statement every month. I informe d both ( SPS Select Portfolio Service ) representatives, that XXXX XXXX always provided detail monthly statements, XXXX XXXX , a supervisor stated I will need to call in every month for details. Plus I will NEVER receive a detail monthly statement. In additions, It 's my responsibility to call ( SPS Select Portfolio Service ) each month for my payments. SPS Select Portfolio Service will let know mine payment amount by PHONE ONLY. I also request f or ( SPS Select Portfolio Service ) n ot share my personal information
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-12
AL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage was tranferred to a different servicer around XXXX 2017 . A mysterious {$100.00} fee appeared on my statement. I contacted the servicer and they claimed it came from the prior servicer and they would fix it. I contacted the servicer again, after the same mysterious fee appeared on the next statement. It 's XXXX . The fee was on my XXXX statement. So, I contacted the new servicer again. They told the same tell about the fee coming from the prior servicer only this time they claimed that I had never contacted them before. This servicer is trying to collect {$100.00} dollar appraisal fee and I 've never been late paying my mortgage. Its a swindel.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-12
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-12
Boston, MA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-11
Adrian, MI
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-11
NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Since XX/XX/XXXX, my fiancee and I made application for Mortgage Assistance due to financial hardship. We were affected by the Crash of XX/XX/XXXX, as we are both XXXX. I am a XXXX XXXX XXXX, and my fiancee was in XXXX XXXX, both commission-based income. Our original mortgage was with XXXX XXXX and then switched over to XXXX XXXX. The first application for mortgage assistance was in XX/XX/XXXX. We continued making application since each time, we were told that the " owner '' had certain criteria that needed to be met and we were denied. At one point, the " owner '' or " noteholder '' was XXXX, then XXXX XXXX, and now with XXXX XXXX, a division of XXXX XXXX XXXX XXXX, XXXX. We were denied four times, despite our continued efforts to seek financial aid. In fact, I have 2 full banker boxes of every piece of correspondence, with no resolve whatsoever. Sometime in XX/XX/XXXX, I was notified that Select Portfolio Servicing was now the mortgage servicer and payments were to be submitted to them. I was informed that XXXX was transferring our application for Mortgage Assistance and to be assured that Select Portfolio would have all the paperwork. My fiancee had to file bankruptcy and did so in XX/XX/XXXX. Had we received the assistance we were hoping for with XXXX, we would have never been put in this position. XX/XX/XXXX approached and we were asked to complete an updated Application for Mortgage Assistance ( 5th application ), along with all the other information provided in the past as well as the updated information, i.e., P & L 's, Tax returns, bank statements, etc. This was submitted on XX/XX/XXXX. Went back and forth with more documentation, i.e. proof of residency since we use a P.O. Box address, proof of utilities, and whatever else would come up. We finally received a lien modification agreement in XX/XX/XXXX which reduced our payments by a mere {$3.00} per month. In addition, the modification included escrow of taxes and insurance and extended the term of our loan 17 more years to XX/XX/XXXX, with no reduction of interest whatsoever. I made a request that they waive the escrow of taxes and insurance since we were these items separately. It would have helped by reducing our monthly payments to {$2700.00} per month rather than the {$3400.00} - {$3.00} per month. I was instructed that I would be required to sign the Lien Modification Agreement first before they would consider waiving escrow of taxes and insurance. We were advised by legal counsel not to sign with no guaranty of the escrow of taxes and insurance being waived and felt we were being coerced into signing such an Agreement, which is a binding contract.
Againwe applied for mortgage assistance on XX/XX/XXXX ( 6th application ), and showed my fiancee as having no income. Again, requests for documentation continued and I complied. On XX/XX/XXXX, offering congratulations and informing us that we were qualified for a HAMP Tier 2 Trial Modification. It states that this program is intended to help avoid foreclosure or other legal action.
After reviewing the terms and conditions, the so-called loan modification is not helpful in anyway whatsoever, which falls under the Tier 2 Modification at 6 % My current interest rate is 5.75 %. The calculations for the monthly payments are reduced to {$130.00} per month. And, I would be paying .25 % more interest so that my taxes and insurance are in escrow, which shows a shortage of escrow at {$24.00}. Deduct that amount from the {$130.00} per month and my payments are now reduced to a super savings of {$100.00} per month.
The HAMP Tier 1 Modification is at 2.12500 %, which would greatly reduce my monthly payment. The banks would rather continue to collect the nearly {$30000.00} per year interest since we have done everything to keep up with the payments. I am now currently 3 months behind. Interest rates have been at their lowest since the crash of XX/XX/XXXX. Just going back to XX/XX/XXXX, are the figures that tell it like it is that only benefit the banks and not the homeowner suffering the hardship.
Interest Paid Principal Paid XX/XX/XXXX {$31000.00} {$10000.00} XX/XX/XXXX {$30000.00} {$11000.00} XX/XX/XXXX {$29000.00} {$11000.00} XX/XX/XXXX {$29000.00} {$12000.00} TOTAL {$120000.00} {$45000.00} Select Portfolio Servicing states they are committed to offer assistance to customers who are experiencing temporary or permanent hardship. I do not agree with this whatsoever and feel they are acting fraudulently and not at all willing to reduce our payments. As stated, this process has been going on for nearly 8 years, while the bank continues to collect the high rate of interest and make themselves rich. Eight Years of submitting documentation and this is all they have to offer!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-10
Louisa, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Weston, CT
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Carol City, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Ft Lauderdale, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Phila, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Marlboro, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-09
Pensacola, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-08
MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We submitted a short sale request to SPS on XXXX / XXXX / XXXX . I have followed up every-other-day since to ensure we are moving along swiftly. Our offer is $ XXXX and the bank completed a value on XXXX / XXXX / XXXX that came in at $ XXXX . On XXXX / XXXX / XXXX I was advised by XXXX at SPS that we needed to remove the word HAFA from the HUD and put the sellers name in where the {$10000.00} relocation incentive appeared. I provided that revised HUD to SPS on XXXX . I continued to follow-up on an every-other-day basis. Due to lack of response I opened a complaint with CFPB on XXXX / XXXX / XXXX case : XXXX . On XXXX / XXXX / XXXX , I believe in a retaliation move because we filed a complaint, they countered the offer stating they need a NET of {$220000.00}. Since the buyer is already paying {$15000.00} over value we had to remove some items and reduce realtor commission. I submitted a revised HUD to SPS on XXXX and requested that they not hold the file for another 30 days like they typically do. I called on XXXX and XXXX with no updates. I called XXXX and was told that the file was noted " today '' and to keep calling that I should have an answer any time now. I called XXXX , XXXX and XXXX all with " no update, still pending review, a decision will be made within 30 days '' response. I called today and was advised that on XXXX the file was noted that the relocation incentive had to be removed. Why was n't this told to me in XXXX or XXXX when I called numerous times? Why was n't I told when I called numerous times on and after XXXX ? I have a letter from the Ombudsman department simply telling me about a required increased NET, never noting that the incentive has to be removed. Specifically SPS told me on XXXX to keep the incentive, just change the wording. Now I am asked to resubmit ANOTHER HUD and wait another 30 days. I asked for a supervisor and when I told him I would n't wait another 30 days and I want my file rushed he replied " That just is n't going to happen ''. Only after I asked for his manager did he reach out and try to get a rush. They still wo n't work my file without a new HUD ( which I have requested from title ). I thinks SPS has exhibited malicious behavior on this file - purposely being neglectful in what information they are relaying, closing out my last CFPB complaint with a counter offer only to have an oversight on their part with the relocation incentive.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-08
Finksburg, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have signed a Deed in Lieu ( late XX/XX/XXXX ) wit h my mortgage servicing company, Select Portfolio Servicing, and, as per the contract, moved out by XX/XX/XXXX . I moved out on time and the property was clean and in good shape. I was promised ( as per the contract ) that I would receive a {$10000.00} relocation check for agreeing to the De ed in Lieu.
It is now almost mid- XX/XX/XXXX an d, every time I call for an update, I get the same response- it is in " review '' and not yet complete. I get no indication of a time line ( although I was told by them at the beginning of this process that from signing to completion would be no more than 3 months -it has been about 6 month s already ). The property has been left abandoned ( they have not been out to cut the grass and maintain the outside ) and when I ask who 's responsibility it is to do that, they claim that it is theirs and they will get to it, but they never do. So, my previous neighbors are left with a property with un-kept lawns and it it looks bad in the neighborhood. Part of my utter frustration with this is that I can not get a clear indication from Select as to where we are in the process, how much longer this " review '' will take, and what happens after it gets sent to the county for recor ding ( which could take more time ). I can not believe this process has stalled the way it has. Not only am I concerned about the state of the property ( a home I loved and took very good care of ), I am also due that relocation check which I really need. Here are the specifics of my account at Select Portfolio Servicing : Loan # XXXX Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX , Md. XXXX Relationship Manager : XXXX XXXX XXXX XXXX XXXX I a m also attaching the Deed in Lieu document that executed in XX/XX/XXXX with Select Portfolio which details all of the conditions. <P/> My phone # is ( XXXX ) XXXX and e- mail : XXXX XXXX XXXX if you could please follow up with any news as to my case. <P/> I am glad I found this outlet as I did not know where to turn and I hope that you can help me to get this Deed in Lieu completed. <P/> Thank you- XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-08
Roselle, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-07
Fresno, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: my mortage is serviced by select portfolio servicing aka investor XXXX XXXX XXXX XXXX I have not received acall in 4 months fore a loss mitigation option first house was foreclosed then bank resinded the sale of house I received aphone call thatit was resinded and a letter from bank but the house was never put back to my name like sps promised 5 months later house goes up for foreclosure on XXXX now imhere crying fowl feel like sps committed a violation and wants toforeclose on my home withnot giving me the opportunity to keep my home pleaseinvestigate and help with my issue losing home with nohelp offerd thanks XXXX XXXX is my nam e thanks
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-07
Chicago, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-07
Oak Grove, MO
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: Duplex XX/XX/XXXX {$10000.00} purchase price XX/XX/XXXX per manent financing -payoff of {$48000.00} rehab loan {$6300.00} paid {$47000.00} loan amount - {$360.00} payments - {$370.00} annual taxes - {$590.00} annual insurance {$69000.00} payments XX/XX/XXXX streamline refinance {$43000.00} balance - {$290.00} payments for 84 months. - {$270.00} remaining {$15000.00} payments XX/XX/XXXX refinance - XXXX payoff - {$9300.00} plus {$3900.00} 'cash out ' to commerce - {$590.00} to XXXX XXXX {$54000.00} payments {$1000.00} in escrow account {$1000.00} unapplied funds {$18.00} fee returned {$15.00} late fee {$410.00} payment returned XX/XX/XXXX {$540.00} {$560.00} {$530.00} checks returned in XXXX No payment in XX/XX/XXXX XXXX foreclosure notice ( news clip ping from a lawyer ). <P/> Dozens of calls and faxes to cancel XXXX foreclosure. Modification offer increased {$360.00} payment to nearly $ XXXX . <P/> Did not sign. Request for terms reducing the payment. No response as of XXXX mailed {$2300.00} payments - All returned. ( {$500.00} application fee sent XXXX XXXX never collected ) foreclosed 2 days after denial ( ( by XXXX XXXX ? ). XXXX was n't late yet. Reinstatement quite -less than 24 hours prior to sale- showed ONE late fee.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-06-07
Montross, VA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation