SANTANDER BANK, NATIONAL ASSOCIATION

2015-06-17

Billerica, MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I currently have a loan with Santander Bank loan # XXXX on my property located at XXXX XXXX XXXX in XXXX ma XXXX. At this time It is in foreclosure and an auction scheduled for XXXX XXXX, 2015 which is next week. For 8 months we have tried working with the bank on a loan modification supplying them with all the required documentation ( sometimes XXXX and XXXX times ) After all this time they have denied our modification and now want to auction the property.
Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-17

Rocky Ridge, MD

Account opening, closing, or management

Bank account or service: Checking account

Complaint: RE : Santander BankWithout notice to me, Santander Bank closed my account XX/XX/XXXX and tookthe balance for themselves without sending me a check. It was only for {$.00}, but thisbank has a reputation for bad bad customer service and corruption. When I went to use the debit card to close out the acct, it was rejected. I want the monies refunded, immediatelyXXXX XXXX
Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-12

Brookside, NJ

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-12

Campville, NY

Managing the line of credit

Consumer Loan: Personal line of credit

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-12

MA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I have a bank account with Santander Bank. I received a domestic wire into my bank account in connection with a purchase of residential real estate. When I tried to wire the funds out of the bank to finish the transaction, I was told that I would have to wait 3 business days in order to access the money. The purpose of a wire is so that the funds are clear once they clear the Federal Reserve. I feel that making me wait 3 business days to have access to money wired into my bank account is illegal and unethical. The funds should be available once they are received by the Bank ; once received by the bank they should be put into my account and be immediately accessible. The bank is doing this to make money off of other people 's money.
Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-12

Flushing, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-10

Fritztown, PA

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-10

Reading, PA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-10

Caldwell, NJ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-09

Muncy Creek, PA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-08

Boston, MA

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-08

Spfld, MA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-06

Brooklyn, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: Santander Bank is force placing insurance on my loan due to XXXX rules that should not apply to my property - they are wrongly treating my building like a giant apt complex instead of a small cooperative building. Numerous email and phone calls have gone unanswered - always need to talk to someone else who is never there. They have no force placed added insurance and will deduct cost from my escrow. They are stealing from me. Can you please help me get a satisfactory response from this dishonest lender? Will you please help revoke their banking charter, as they are clearly robbing consumers as a general practice.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-06-05

Colts Neck, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-03

Framingham, MA

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company chooses not to provide a public response Closed

Disputed: Yes Timely Response

2015-06-02

Lynn, MA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-02

Manhattan, NY

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-06-02

Unity Plaza, CT

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company chooses not to provide a public response Closed

Disputed: Yes Timely Response

2015-06-02

E Hartford, CT

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-06-01

Allenwood, NJ

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I am trying to obtain a legible copy of a check cashed against my mother 's account on or about the day she passed away. I am an executor of her estate. There is a {$5000.00} discrepancy in the balance and I have not been able to obtain a legible copy of the back of the check. I have a copy of XXXX sides from the bank but only the front is legible. The back is too blurry to read. I will attach a copy for your review. I have contacted my mother 's bank and they state that sometimes " that 's the way the check copies are, and they do not know where the original can be found ''.
Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-05-29

Staten Island, NY

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I inadvertently used a Santander account to pay a XXXX phone bill. It must have been on a selection list I did n't notice. In any case there were insufficient funds to cover the payment. I only really use this account to transfer funds to my daughter 's college account. I received XXXX notices, XXXX postmarked XX/XX/XXXX ( XXXX days after the transaction date ) and another on XX/XX/XXXX 7 days after the fact telling me I had XXXX days to remediate the issue. All the while I had already been charged an additional {$35.00} fee for not adding funds to the account.. That seem like an unscrupulous business practice. I was told by their representative that I have to continually review my account and I was out of luck. That 's ridiculous ... They know enough to send a notice but wait XXXX days to send it to ensure XXXX % of the time they 'll get another {$35.00} ....
Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-05-27

Cranston, RI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-05-27

Wallington, NJ

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Santander Bank is advertising " Purchase Assurance ( XXXX ) -- Insures you for 90 days from the date of purchase for theft, damage or loss up to {$1000.00} '' as a feature of the XXXX debit card. However, they do not actually offer the service. When I went to file a claim they did n't know about the service at first. Then when they did they directed me to XXXX. XXXX said Santander did not buy the insurance policy necessary for them to offer this service. The Purchase assurance is advertised in hardcopy material provided when I opened my account as well as throughout their website, including at : XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-05-26

Elmhurst, NY

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-05-26

Needham, MA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed

Disputed: Yes Timely Response