RoundPoint Mortgage Servicing Corporation

2017-08-24

Keyport, WA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-23

Chicago, IL

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: Concerning the " closing '' of a Loan Modification ; client signed a Loan Modification contract in XX/XX/XXXX. Client felt that the transaction was over. In XX/XX/XXXX the mortgage servicer " Round Point '' added a balloon payment at the maturity of the loan. Client was unaware of a balloon when the " Loan Modification '' was signed in XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2017-08-21

Keyport, WA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I refinanced my home in XXXX with an FHA loan so I could do a less than 20 % down payment. Origination date was XXXX with first payment being XXXX. Mortgage holder is Roundpoint Mortgage. I received a notice that my escrow was in arrears in XXXX of XXXX after they did some sort of escrow analysis that I was n't informed of. Long story short, I wasnt paying mortgage insurance nor was I ever informed that I had to until that date. XXXX XXXX I began paying insurance and was n't assessed a penalty because it was their mistake. Fast forward to this month, XXXX of XXXX. I am selling my home with closing taking place next week. When I received my payoff statement there was an additional charge of XXXX dollars on top of the remaining principal. When I contacted Roundpoint they informed me that it would he for the balance of the insurance carried through until the original end of term for the mortgage even though it will be paid off in full next week. I am aware that it is possible to be charged one more month but was never informed until payoff time that I would have to pay insurance for a loan that wo n't exist after next week. Roundpoint can not even give me an answer as to why it 's that much. Even if prorated, MIP is .008 % of the original amount. I may need to delay paying or even cancel the sale due to the unfaithfulness of this institution in reporting their payment practices to me correctly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-18

Cordova, TN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: RoundPoint Mortgage bought our loan from XXXX XXXX between XXXX and XXXX XXXX. I have not recieved our escrow anaylsis from RoundPoint Mortgage. A check was mailed to us for {$1100.00} and only said escrow overage. Like any american family, that money was used for other bills. All along our monthly payment amount has remained the same {$1500.00}. I have not reiceved any notices saying my taxes have increased or that my homeowners insurance was dropped from my escrow account. Today I am called by my homewowners insurance saying I owe them {$870.00}. I called RoundPoint, they admitted to boarding my loan incorrectly from when they purchased it from XXXX XXXX, but said the money is being used to go other expenses. How did my taxes just happen to go up the exact amount of what I was being sent to XXXX insurance previously? I was on the phone for two hours with different stories and representatives talking in circles. Some admit it was their fault. I was told my loan amount will increase to make up for the difference of them sending payment today out of my escrow account to my XXXX insurance in the amount of {$870.00}. Why was that amount sent to me? Where is my money really going? No one can give me straight answers. I would have had to have paid points at closing to drop escrows. Or if my taxes increase I should have recieved notification from RoundPoint saying my monthly payment amount was going to change. Also, no one at RoundPoint could tell me what my new tax amounts were. Breakdown of previous payment : {$1500.00} total monthly payment {$65.00} XXXX XXXX {$90.00} Mortgage insurance $ XXXX XXXX taxes {$51.00} city taxes {$1100.00} P & I Breakdown of new payment : {$1500.00} total monthly payment {$0.00} XXXX XXXX {$90.00} mortgage insurance $ XXXX XXXX taxes {$31.00} city taxes {$1100.00} P & I If my payment amounts changed, i should have been notified. Also if my taxes went up then why did they refund me for " an overage in escrow account. '' They are not in compliance with customer notifications.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-15

Patterson, MD

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: XX/XX/XXXX Account Number XXXX This is the fourth or fifth time complaining about my mortgage company, Roundpoint. I am currently attempting to secure a successful short sale of my property and this is the second time that i have secured buyers threaten to walk away because Roundpoint is dragging their feet with timely processing. My attorney and listing agent has worked tirelessly to get this short sale completed. Roundpoint continuously allows time to transpire letting timely delivered correspondence to expire and my having to submit documents over and over again. I attempted a short sale in XX/XX/XXXX that fell through because of this same issue. I then attempted a loss mitigation that was forever attempting to get completed and was only done after i submitted a complaint and then it was more than my original mortgage payment. Now again attempting short sale because of illness and loss of work that started on XX/XX/XXXX. As of XX/XX/XXXX the 90 day contingency has expired and the buyers are now threatening to pull out of the deal because of the lack of confidence of ROUNDPOINT internal processing!! This is unacceptable. One because my case is not escalated it is still being handled by a POC that does n't respond in a timely fashion and two because this will be the SECOND time losing a sale on my home. WHAT THE XXXX is going on over there!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-15

Stilesville, IN

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I closed on the sale of my home on XX/XX/XXXX. Subsequently I called to give Roundpoint my new address so my escrow refund would be mailed to my new address. On XX/XX/XXXX I received my Customer Account Activity Statement addressed to my old address and called. It was dated XX/XX/XXXX and showed my escrow account was refunded XX/XX/XXXX. But the CSR told us it was mailed XX/XX/XXXX! I was repeatedly told they would not stop payment and reissue until 10 days after the check was issued. On XX/XX/XXXX I spoke with XXXX who said the check was issued XX/XX/XXXX! She promised to stop payment and have it reissued through the Cashiers Dept and would call us by XX/XX/XXXX. On XX/XX/XXXX I had to call her as I had heard nothing. I waited on the phone for close to 45 minutes for her to pick up my call. She agreed to stop payment, let her Cashiers Dept know I wanted the check sent overnight, and call me on XX/XX/XXXX. She did n't call. I called her today, XX/XX/XXXX, and waited 1.25 hours for her to take my call. She then informed me a check was MAILED XX/XX/XXXX because she did n't get with the Cashiers Dept quickly enough to have it sent overnight. So, now I 'm to wait another 10 business days to see if my check is received. It 's my understanding that escrow refunds are to be received within 30 days of the escrow account being closed. That did not happen. I also have a witness that heard both sides of the conversations because I had all calls on speaker phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-15

Patterson, MD

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: My attorney has been working on my behalf for a short sale. In reading the notes on the constant delays with Roundpoint my attorney escalated the issues to a supervisor " XXXX ''. Based on the notes my attorney was never advised about HUD revisions in a timely manner only that variance was needed from HUD. As a result of ROUNDPOINT not giving this information to my attorney they asked to speak to the processor directly. The supervisor XXXX rudely declined this request. WHY??? I am the homeowner and the attorney is working on my behalf. This is unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-14

IN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I paid off my mortgage loan in full on Wednesday, XX/XX/XXXX and have not received my {$920.00} escrow refund within 20 business days as required by RESPA regulations. It has now been 28 business days and after repeated calls I am constantly told that the " check is in the mail ''. My online account activity states that the escrow funds were disbursed on XX/XX/XXXX however when I just spoke to the Mortgage company 's escrow representative they state that the funds were mailed on XX/XX/XXXX ( conveniently the 20th business day ). I stated that I just received mail today that was sent on XX/XX/XXXX by my current mortgage servicer and again told " I will receive in mail '' with no remedy on receiving these funds. I believe that this constitutes violation of RESPA regulations since the company has not offered to take any actions to expedite the delivery of funds that I should have already received. It has been very frustrating to deal with this mortgage company and I believe that they are not properly equipped/staffed to satisfy customer complaints. I stated very clearly that I felt this was a violation of RESPA and that I would place a CFPB complaint and they did not attempt to take any further actions to remedy the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-14

Lakewood Village, TX

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-13

Warrenton, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: RoundPoint Mortgage Servicing Co. XXXX XXXX XXXX XXXX, NC XXXX IS MY MORTGAGE COMPANY SMARTER THAN A 5TH GRADER? WHATS THE ISSUE? In a nut shell my mortgage company, RoundPoint Mortgage, drained my entire escrow account in XX/XX/XXXX, refused to admit in doing so, refused to inform me in writing, refused to make correct per their written welcome letter ( after they assumed my existing mortgage ), and a failure to correct my escrow account even after owner funds were received. Wow So nothing has gone right. Lets explore the details. What Happened? In XX/XX/XXXX RoundPoint Mortgage Servicing Co. assumed my mortgage. RoundPoint issued a welcome letter which stated, If your monthly payment currently includes escrow for taxes this will continue without interruption. XX/XX/XXXXRoundPoint issued a check for XXXX and stated there was an overage in my escrow account and were required by law to issue back those funds. In XX/XX/XXXX, RoundPoint issued a letter stating my escrow account has a shortage of XXXX and that I either paid that amount back or they will increase my mortgage. What Happened Next? On XX/XX/XXXX I called and asked to speak to manager. I was placed on hold for ( 2 ) periods at 10 minutes apiece and later disconnected. Then my request to speak to a manager we refused. Second attempt I was on the phone for nearly 2 hours in-which no RoundPoint representative could explain definitively what the problem was from. I was informed that the problem most likely was from an increase in my County Tax by {$3000.00} from XX/XX/XXXX. RoundPoint requested that I send them a copy of my payment history for the past year. RoundPoint also requested that I send them a copy of my county tax bill. To Recap : Instead of identifying the problem within that 2 hours the representative told Me to research the problem after my day at work and e-mail him back the next day. My Research : As insulting as that was to tell me to provide them with documents it actually was a fascinating exercise. My county tax never increased a dime let alone XXXX as RounPoint claimed. I am convinced that RoundPoint knew what the issue was but refused to tell me on the phone ( hence being placed-on-hold multiple times ). RoundPoint internally provided their own Account Projections in XX/XX/XXXX. and determined at that time that I should only pay half of the county tax for XX/XX/XXXX year ; which projected an overage in my escrow account which they mail back to me. So to Recap : The account projections is their annual check ; in-which, they had all the information they needed from when they assumed my loan in XX/XX/XXXX. It is not a secret that County Tax is paid twice a year. In fact, I had to call RoundPoint on 2 separate occasions prior to this issue because I receive a letter from my local County that I was delinquent paying my taxes. RoundPoint told me on the phone if they were short any amount that they would remedy. Furthermore, its so hard to realize that County Tax could increase XXXX in one year and that would be their excuse to me is unethically. I called the next day XX/XX/XXXX, and I spent another 2 hours explaining what the problem was and not the other way around. RoundPoint refuses to allow me speak to a manager. I had to explain that County Tax never changed and that RoundPoint failed to log in the yearly County Tax. RoundPoint failed to admit to an accounting error. Failed to recognize their own welcome letter that stated my contracted escrow will, continue without interruption. Poor Business Ethics : One respresentive with RoundPoint finally admitted that they failed to log in the County Tax correctly ; however, I was still responsible to pay {$2400.00}. for their accounting error. No other business would tell a customer that they had to pay for their accounting error 6 months later. No other business would tell a client to do their own research. No other business fails to tell the truth when a customer calls. No other business would fail to bring a manager to the phone. No other business would issue a letter stating that your escrow will continue without interruption, after they assumed a contract, and then not take Any Responsibility once an error was discover from their behalf. My Financial Hardship : I signed a legal contract when I purchased my home and that mortgage amount is a solid part of budget. After RoundPoint assumed my original mortgage they changed the legal terms of my contract to reflect their accounting error. RoundPoint violated my mortgage contract. RoundPoint has placed me in a financial hardship and I have no confidence that they will be able to correctly determine my escrow in future years. RoundPoint never issued any changes to escrow in writing other than a letter stating I have a shortage amount and I have 4 weeks to make a decision. This accounting error has put my entire family of XXXX in a financial hardship ; including mental stress and anxiety. Conclusion : This is a simple 5th grade math error on account of RoundPoint Mortgage Co. ( County Tax / 12 months ) ; in-which, they had all the information they needed from when they assumed my legal mortgage contract. RoundPoint assumes no responsibility and has forced me into a financial hardship. How many countless others are affected by a similar issue ; which is why I have provided this open letter to be issued to so many other sources. Even after RoundPoint sent a XX/XX/XXXXa letter telling me that if I paid the escrow shortage in full then my monthly mortgage would revert back to the original amount prior this account debacle. However, our XX/XX/XXXX our latest statement was still incorrect for the monthly amount even after our escrow check had cleared. I had to call once more to verify that RoundPoint received our check and ask why my mortgage payment was incorrect. After a half hour on the phone they acknowledge the receipt and payment of my check but would not send a receipt or just and e-mail letter to verify that the check would be applied to my escrow shortage. Leaving me on rely on the word of a customer representative. How could this be acceptable after the lengthy problems I have had with RoundPoint Mortgage. This does not foster trust with me, the homeowner, nor does it demonstrate fiscal responsibility with my mortgage contract, taxes, and money. I have owned two other homes and never once did I have to call the mortgage company to request that they pay my county tax on time or to deposit additional funds due to their mishap.
Company Response: Closed with explanation

Timely Response

2017-08-11

Charlotte, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX, XXXX Roundpoint XXXX XXXX XXXX XXXX, NC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . XXXX, NC XXXX Re : Error Resolution Notice under 12 C.F.R. 1024.35 Mortgage Loan Number : XXXX I am writing to request correction of the error described below in regard to the mortgage on my property at XXXX XXXX XXXX XXXX XXXX, NC XXXX. Payment Errors : Your company rejected the full payment I made on XX/XX/XXXX in the amount of {$24000.00}. Roundpoint failed to comply with written instruction apply the full amount on XX/XX/XXXX. XXXX Delivered the funds on Thursday, XX/XX/XXXX at XXXX XXXX tracking number XXXX received by XXXX The servicer must respond to the consumer letter before the sale or within 30 business days of receiving it the servicer receives the letter with payment instructions more than seven days before the sale date XX/XX/XXXX. Today XX/XX/XXXX I spoke with XXXX, Customer Service Loss Draft Specialist, Roundpoint Mortgage to determine why Roundpoint failed to comply with written payment instructions subsequent to XX/XX/XXXX and prior to XX/XX/XXXX. XXXX, Customer Service Loss Draft Specialist in violation of 12 CFR 1024 engaged in unlawful business practices by stating Roundpoint did not receive payment instructions Thursday, XX/XX/XXXX. Roundpoint received written payment instructions prior to cashing the payment on XX/XX/XXXX. XXXX, Customer Service Loss Draft Specialist only acknowledged email correspondence marked second request further demonstrating deceptive business practices by the servicer who failed to send a letter within 5 days acknowledging receipt of the payment & payment instructions. When I asked XXXX Customer Service Loss Draft Specialist to acknowledge the first payment instruction letter she abruptly disconnected the call, then Roundpoint engaged in further unlawful business practices locking my online account. The Consumer Protection Bureau can not allow mortgage servicers to unlawfully abruptly disconnect recorded conversations. XXXX XXXX, Attorney At Law, XXXX XXXX XXXX on XX/XX/XXXX told the court in the matter Roundpoint Mortgage v. XXXX XXXX would apply the payment received Thursday XX/XX/XXXX cashed XX/XX/XXXX. Case No. XXXX Your company did not properly credit the payment that I made on Thursday XX/XX/XXXX in the amount of {$24000.00}. This payment should have been credited to : Roundpoint account # : XXXX or XXXX XXXX account # : XXXX. o The payment should have been credited to principal, interest, escrow, or other charges prior to XX/XX/XXXX. Your company failed to credit the payment I made as of the date of receipt Thursday XX/XX/XXXX. Fee Errors : Your company incorrectly imposed undue charges and fees described in the statement transaction activity subsequent to XX/XX/XXXX to include attorney, fees. Monetary award per 12 C.F.R. 1024.35 violation : I am entitled to a monetary award of {$2000.00} per violation or more for violations of CFR 1024. I am entitled to a lower interest rate, a lower payment, and a lower overall loan balance : Your company engaged in unlawful practices in violation of C.F.R 12 C.F.R. 1024.35 Exhibits : Exhibits to follow due to the urgent nature foreclosure set for XX/XX/XXXX I am submitting and continuous unlawful business practices I am forced to submit written notice of 12 C.F.R. 1024.35 violations prior to compiling the complete list of exhibits. Please apply the payment prior to the XX/XX/XXXX sale date. Please confirm that these payments will be processed as specified or please provide an explanation as to why you are unable to follow these instructions. If you need to contact me, I can be reached at XXXX XXXX Sincerely, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-10

Centereach, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-09

Beverly Hills, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My name is XXXX and I have been dealing with Roundpoint Mortgage for about 1 year to try to obtain a loan modification and have constantly gotten the run around. My loan has been transferred 3 different time to 3 different investors. Based on my income I know I do qualify for a modification If I was given the chance. I believe my lender has violated my homeowner bill of rights.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-09

Oxford, GA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: In XX/XX/XXXX I changed my mortgage insurance company from XXXX to XXXX. I was told once I receive the check from XXXX XXXX XXXX, send it to the Roundpoint mortgage company. If I did n't I would get a penalty. I received the check and as what was told to me is what I did in XX/XX/XXXX. Upon receiving an Analysis from the Mortgage company in XXXX XXXX is when I notice that my mortgage had excessive increase starting XX/XX/XXXX. I called Roundpoint Mortgage XXXX to find out why. I was told that my escrow was short. I brought to the attention that I had sent a check in XX/XX/XXXX to return the funding of my escrow. This is when it was brought to my attention that the check was applied to the principle acct # It was sitting from XX/XX/XXXX to XX/XX/XXXX. I wrote on the check that the check was for the escrow acct #. First I was told that I had to fix this myself. I mention I did what I was suppose to do and someone there need to fix this immediately. I contacted XXXX XXXX company who I originally had contact with to file a complaint. The following week I notice that my mortgage payment for XX/XX/XXXX was still in my bank account. I called Roundpoint Mortgage to make sure that my payment was taken out in a sufficient about of time to pay the mortgage. That 's when I was told that everything was ok. And, my problem was fixed. My problem has not been fixed I am still being charged the excessive amount for my mortgage starting XX/XX/XXXX. And I feel that due to the fault of the Round point Mortgage I am being penalized. I have never been late on my mortgage payments.
Company Response: Closed with explanation

Timely Response

2017-08-09

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-07

CO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Roundpoint mortgage sent me a notice indicating that my escrow account was going to have a shortfall so in XX/XX/XXXX they increased my escrow payment by over {$200.00} dollars per month. By XX/XX/XXXX I was already struggling to make that increased payment so I signed onto my online account and noticed that what they had indicated on the escrow increase was not true. Instead of a escrow shortfall I actually had a surplus. I wrote to them at that time that I wanted a new escrow analysis done since my escrow account was too high. They did not respond to my written request so I called in XX/XX/XXXX to explain the situation. They agreed to do the new analysis, but when it was completed my escrow payment only went down by approximately {$50.00} dollars, and they sent me a bill for an escrow shortfall. I did not pay the bill. However, in that time, I have been late on my payments while my escrow has continued to increase to the current balance of {$6500.00} ( XX/XX/XXXX ) and my XX/XX/XXXX taxes and insurance has been paid. I just called Roundpoint again to tell them that the analysis was wrong. The service representative told me that they would complete a research which will take until XX/XX/XXXX, and then if they find an issue they will do a new analysis within 10 days. At their timeline, the issue wo n't even be addressed, if at all, for another month. Having made my initial request in XX/XX/XXXX, I believe that they have adversely affected my credit standing, created financial hardship for myself and my family, and have exceeded the amount that they are legally able to collect in my escrow account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-02

Staten Island, NY

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I am contacting the CFPB as I have tried dealing with my mortgage servicing company, Roundpoint Mortgage Servicing for over a month now to get the permanent modification agreement issued. I had completed the three trial payments X/X/17, X/X/17 & X/X/17. I was told by Roundpoint that there are ECB violations reporting on the title report that must be cleared before the permanent modification is issued. After I went to the ECB ( Environmental Control Board ) and obtained proof there is no and had never been any ECB violations on this property and I faxed the proof to Roundpoint. I was then told that the ECB lien is coming up on a different property but the same name as mine so this needs to be satisfied. I submitted proof this is not my property and never has been. They are insisting this must be satisfied anyways. I called the ECB again and they advised that this situation should not be. All New York title reports pull ECB violations which come up with the same name but if the property is not the subject premises, it is not my responsibility if I do not own the property which I do not and have proved I do not own. I have taken off two days of work to obtain the nonsense documents Roundpoint is requiring to be in the same place where they are requiring this to be satisfied. I understand Roundpoint is not located in New York so they may not be aware of how the ECB violations work but they are refusing to confirm this. I even called three New York title companies and also verified I would not be responsible to satisfy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-31

KY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: RoundPoint Mortgage company is involved in fraudulent appraisal practices. I recently requested to have my PMI removed and they denied my request because THEY claim that the value of my home has dropped by 10 % in the last 9 months even though I have 2 recent appraisals and a 3rd party website that show otherwise. The company is stating that they wo n't remove the PMI from my home because it is only worth {$350000.00}, according to THEIR appraisal. However, I purchased the home in XX/XX/XXXX ( approximately 18 months ago ) and used RoundPoint Mortgage for my loan. I had to get an appraisal done at that time, and the appraisal came back at {$390000.00} ( appraisal attached ). Then I refinanced the home to get a lower interest rate, in XX/XX/XXXX ( approximately 9 months ago ) and once again used RoundPoint Mortgage. I had to get an appraisal done at that time, and it came back at {$380000.00} ( appraisal attached ). Finally, when I go on XXXX it states that my home is worth approximately {$400000.00} ( Screenshot attached ). How is it possible that I have 2 recent appraisals ( within the last 18 months ) and a screenshot from XXXX that all support a value of approximately {$390000.00}, but their own appraisal comes in at approximately 10 % less. Does n't it seem a little odd that the 2 appraisals done that would make RoundPoint money ( purchase and refinance ) come in at {$390000.00} but the 1 appraisal that would not make them any money AND would reduce my monthly payment comes in at {$350000.00}? That seems EXTREMELY suspecious to me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-25

FL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Escrow Not paying!!!! On XX/XX/XXXX, I sent a secure message to Round Point Mortgage Servicing using their website. When we purchased our home in XXXX, It was actually two parcels that by contract was suppose to be combined into one parcel. However, The county where we live only combines parcels once a year in XXXX. When you paid they tax bill in XXXX, it was not combined yet by the county and only one parcel tax was paid out of escrow. This caused another issue. In XXXX when they went to combine the parcels, they could not do so since one had not been paid. They do not combine parcels when one has a balance due. I called an spoke to a woman at the XXXX County Tax office by the Name of XXXX and she stated that until that amount is paid, that their policy is that it can not be combined. She stated they would speak to Round point Mortgage if they needed more information on this or any other info on the bill that needs to be paid. The number to the XXXX County Tax Office is ( XXXX ) XXXX. Sale Date XX/XX/XXXX Certificate # XXXX Certificate Holder XXXX Interest Rate 12.75 % Original Amount {$210.00} Interest Amount {$10.00} Fees {$6.00} UnPaid Balance {$230.00}XX/XX/XXXX XXXX I also sent messages on XX/XX/XXXX, XX/XX/XXXX, two on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and two onXX/XX/XXXX concerning this matter. ALSO, Now I have learned that my HOMEOWNERS INSURANCE has LAPSED as well!!!!! The payment was not made. I sent secure messages about this matter as well on XX/XX/XXXX. I have NOT RECEIVED any response other than automated stating my message was received. I have also called several times and spoken to various reps. Being told they would look into it and call me back and have this taken care of. No one has done so! I have contacted our lawyer, XXXX XXXX of XXXX XXXX and have made an appointment to speak to her further concerning these two matters and will have her do what is necessary to remedy these issues. WHAT I NEED : 1. tax bill paid for the previous year for parcel not paid and both paid from here on out. 2. The homeowners insurance paid and restored and paid on time from this day forward. 3. Someone to actually contact me back if i have an issue!
Company Response: Closed with explanation

Timely Response

2017-07-24

Baldwin, NY

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-21

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-14

Mount Pleasant, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-13

Barnsboro, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-13

TX

Trouble during payment process

Mortgage: FHA mortgage

Complaint: In XX/XX/XXXX my wife opened our monthly statement from Roundpoint Mortgage to pay our bill. To our surprise, our payment had nearly doubled, jumping from $ XXXX/month to $ XXXX/month. We immediately called Roundpoint thinking we missed a payment somehow. The gentleman in customer service told us we had a significant escrow shortage of {$17000.00} dating back to almost the inception of our loan XX/XX/XXXXwhen we had our home built. I asked how could this be? We are current on our loan, paid every penny that we are billed. His explanation in a summary was, we were paying an incorrect sum towards escrow for two years and Roundpoint was paying the difference out of pocket. According to the service representative, they had been trying to reach us but admittedly had a wrong phone number on file. No certified letter, no face to face representation, no phone call to warn us of our situation. We were completely blindsided. We were left with few options ; pay, sell, or do a loan modification. We are not in a position to pay {$17000.00}. A loan mod stretched as long as possible still would not get our payments down to a reasonable rate. So that left us with sell. We have been on the market for a little over a month with a few interests but nothing extremely potential. Earlier this week we received a certified letter from a law firm declaring foreclosure status on our residence and we have roughly 60 days to vacate the premises. I can not express enough how sad and disappointed this makes me. Without warning we had our home taken away from us. Thankfully my children are young enough to not completely understand what is going on, but for my wife and I we have taken away the bitter taste of shady financial practices.
Company Response: Closed with explanation

Timely Response

2017-07-12

Martinsville, VA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response