REGIONS FINANCIAL CORPORATION
Consumer Complaints
There are over 4264 complaints on file for REGIONS FINANCIAL CORPORATION. Dated between 2019-11-29 and 2011-12-02.
Complaints Page 20
2019-02-22
Cordova, TN
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-21
MS
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found late payment on the date 30 days late as of XX/XX/2015 and XX/XX/2015. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-20
Miami, FL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-02-20
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-20
Atlanta, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I contacted the companies when I found out and they said I have to go thru the insurance company to get it removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-19
MS
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I checked my account on my regions mobile banking app and transactions were shown from deposits into my account of XXXX dollars and sent through cash app to an unknown name. Once I saw this, I locked my account and went to regions and explained my situation. Regions bank investigated the situation. They got back with me and said they will not give me any credit for the claims and I was left with my savings account left in the negatives for XXXX that I have to pay back to the bank to get my account out of the negatives. These transactions happened XX/XX/2019. I can not pay that money back because I do not have the money because I am a XXXX XXXX and I am not working right now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-19
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-18
Watkins, CO
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-17
Newnan, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-17
Ft Lauderdale, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Was not notified of investigation status or results
Complaint: I am a XXXX XXXX affected by government shut down. I spoke with the loss mitigation department and was granted an extension to XX/XX/2019 to make my loan payment. I had money to pay my credit card and line of credit which is the issue I made a XXXX payment XX/XX/2019 and was reported as late and delinquent to the creditors bureau in spite of them knowing I a XXXX XXXX that was documented in the system. I have spoken to the bank and they said they would dispute it and correct this it has been 30 days and it still reflects delinquent on my credit file. This is a travesty that I have 4 accounts with this bank and they extended the loan but I told them I will pay the line if credit of XXXX dollars and they report me 30 60 90 days late when that is not accurate. I want the delinquent remark removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-16
Allentown, PA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-15
Atl, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-14
Clark, TX
Unexpected or other fees
Credit card or prepaid card: Gift card
Complaint: I was contacted by phone by someone claiming to be from The Department Of Treasury.His name was XXXX XXXX. He told me an arrest warrant was put against me. I was told I owed back taxes. HE TOLD me he had the authority to cancell the warrant if I paid the back taxes. HE used my debit card to the amount of {$2200.00} by using a XXXX XXXX card.I have his number. Also he keeps calling my cell number .I was scammed on XX/XX/2019 between XXXX and XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-14
TN
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I contacted someone about a rental property on XX/XX/2019. The owner responded to me and asked for my credit score and any previous evictions. They then sent me a rental application form that I filled out. The form included my employer, birthday, and address. The owner said I was approved and set up a viewing for the property for XX/XX/2019. The next day, XX/XX/2019, they contacted me again saying there were competitors for the property and they wanted to give me a heads up and asked me to submit the deposit. They sent me a drivers license so I would feel secure submitting payment to them. I submitted a deposit for the rental along with pet fees via XXXX, a total of {$870.00}, and they said they were looking forward to meeting me at our scheduled showing. A few days later, on XX/XX/2019, they contacted me again saying they could not make it as their son was in a car accident. They then began asking me for first months rent for the property. I then went to the authorities on because I had a feeling I was being scammed. The criminal investigator informed me that it was fraud. The supposed owner had committed identity theft of the person from the drivers license and was soliciting someone elses property for money. When I informed them I had contacted the authorties and that I discovered it was fraud they would not refund my deposit and never contacted me again. I contacted Regions, my bank, MULTIPLE times about resolving the issue. They first told me they had no way of filing the issue as fraud even though the criminal investigator from the police department spoke with them and told them it was fraud. I asked to speak with a supervisor, and they then told me that they could file the issue as a merchant claim only. They said it wasnt considered fraud because I willingly submitted payment via XXXX. I responded by telling them I didnt willingly submit payment to have my money stolen, I submitted payment for a rental property that I did not receive to someone who had committed identity theft. Regions told me the only thing they could do is file the claim and have it sent to an investigator. I called to check on the claim twice. When I called the second time on XX/XX/2019, a supervisor informed me that I had been denied. I told them that they broadcast being the peoples bank and that they have fraud protection and claim to care about helping the people, but when I have an issue no one cares or wants to actually resolve anything. I told them that every time I called I had to repeat my story because it seemed like no one knew what I was talking about and that I was very upset with how I was being treated and brushed off like my issue wasnt important. That supervisor then told me she would make a few phone calls and would call me back within an hour. She called me back to let me know she turned the issue over to her supervisor, but would not allow me to have his telephone number to contact him. She said I had to contact him through her. She told me that they would call me with an update on Monday XX/XX/2019. They did not call me on Monday so I called and left a message. They returned my call Tuesday XX/XX/2019, and apologized that they were out of the office on the XXXX. The supervisor informed me that there was absolutely nothing they could do for me and that they would not be reimbursing my funds because they could not file it as fraud. I let them know that I was highly upset as the person who stole my money had committed identity theft and was soliciting someone elses property for money, which is definitely fraud. Like I said before, the criminal investigator at my local police department even told them that personally over the phone. I told them that anyone who is frauded willingly submits payment for something that is either the wrong product or falsified information. For example, I told them that when you buy something on XXXX and are frauded by a product that never arrives, was the wrong product, or was falsified XXXX will refund your money because that is considered fraud. The supervisor at Regions just apologized and said there was nothing else they could do to help me. I am HIGHLY upset about this issue. For a bank that claims to care so much about their customers, they sure didnt care to resolve my issue for me. I also contacted XXXX asking if they would be able to reimburse my funds and they told me that they could not because I used my mobile banking app with Regions to submit the payment. Even though I enter my information into XXXX, it is still solely through my bank and XXXX only protects my information. XXXX informed me that they do not keep any customers banking information or a record of any transactions that they are only able to see that the customer has an account with them. They told me that bank would have to resolve the issue for me. In both cases, I am very disappointed with the service I was given.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-14
Canton, GA
Managing an account
Checking or savings account: Checking account
Cashing a check
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Bartlett, TN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Genoa, AR
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Acworth, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-12
Longwood, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-12
Bremen, GA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: Two weeks ago I called regions bank about some disputes on my checking that I need to dispute, I had to call regions several different times, people failing to do their job, hung up, unprofessional, I had to call and talk to different departments and I had provided information about the disputes, nobody wanted or help and was lie to numerous of times when I called, I have been waiting 30 days so far, I called back in to get help nothing but the run around and excuses, Im fixing to close my account and go somewhere else I want my money back that belongs or me and Im tired of being treated badly by this bank, please resolve this matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-11
Alta, IL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-11
Clarkesville, GA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-02-08
Fairfax, VA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-08
Santa Rsa Bch, FL
Trouble during payment process
Mortgage: VA mortgage
Complaint: Subject : Notification of Impeding Progress In XXXX of XXXX, the customer visited a Regions Branch in XXXX XXXX XXXX, FL to sign over a check from XXXX XXXX XXXX allocated for the Dwelling portion of their policy. The amount of the check was approximately {$110000.00} and it included Regions signature. An initial disbursement was issued to the customers for {$40000.00}. Terms were discussed prior to signing the check to Regions that appropriate documentation such as quotes/contracts, amounts paid, XXXX, contractor license, etc. would be provided to Regions. Essentially, Regions was requiring that the insurance funds were being utilized for repairing the property.
During the discussion, the customer made it clear to Regions that as progress was made and proof was being provided, Regions would disperse additional funds so further progress could continue. Two specific areas were thoroughly covered : 1 ) Regions would not take more than two weeks to assess/inspect necessary documents including property inspections and a check would be sent overnight mail in order to expedite the process, and 2 ) in no way would Regions impede the progress by their processes and withhold funding in the escrow account in repairing the property.
On XX/XX/XXXX, the customer sent emails to the Regions provided email account : [email protected]. Two main efforts had been completed : a new roof and the removal and remediation of the home. The cost of the roof was {$15000.00} and the cost of the removal and remediation was {$27000.00} totaling {$42000.00}. The emails included pictures of the new roof and the gutted insides ( down to the studs ), quotes, invoices paid in full, XXXX, contract license, and all the other documentation Regions had requested. After not receiving any communication, the customer contacted the mortgage insurance claims department on XX/XX/XXXX. Regions confirmed they received the information and wanted to schedule an inspection prior to issuing any further funds. Regions used XXXX XXXX XXXX. It was not until XX/XX/XXXX that an inspector, XXXX XXXX, visited the property. The inspector indicated they would have the report completed that night and Regions would have it no later than XX/XX/XXXX. It was noted that Regions would need 48 hours to assess and to contact them on Friday XX/XX/XXXX. On XX/XX/XXXX, the customer contacted Regions regarding the report. Regions indicated they had not received the report. On XX/XX/XXXX, the customer contacted XXXX XXXX and they indicated they had not received the report from their inspector. Throughout the week the customer attempted to contact both XXXX XXXX and Regions regarding the report. There was indication that the percent work complete was in dispute.
On Monday XX/XX/XXXX, the customer went into a local Regions branch in XXXX XXXX XXXX, FL to gain further assistance. The only effort was to call the mortgage insurance claims department and left a message to call the customer within the next 24 hours. No call was made to the customer. On Tuesday XX/XX/XXXX, the customer returned to the local Regions branch. XXXX XXXX XXXX attempted to call and even wrote an email, copying XXXX XXXX, requesting a response to the inspection and the disbursement of funds. On Wednesday XX/XX/XXXX, the customer returned to the same branch and spoke to XXXX XXXX XXXX again. XXXX XXXX XXXX again attempted to reach out to the mortgage insurance claims department to obtain insight. XXXX XXXX XXXX filed an internal formal complaint.
To date, there has been no resolution, a lack of communication, a breach in expectations discussed to disperse funds as well as a breach by the Regions of the implied covenant of good faith and fair dealing. Ultimately Regions is impeding on the progress for the customer to repair their home. This letter is to notify Regions of impeding progress and to immediate release the necessary funds to continue progress. Further delays will result in discussions and potentially actions to remove the funds from Regions escrow and place the funds in a third party trust that can be handled more responsibly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-07
Madison, GA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation