REGIONS FINANCIAL CORPORATION
Consumer Complaints
There are over 4264 complaints on file for REGIONS FINANCIAL CORPORATION. Dated between 2019-11-29 and 2011-12-02.
Complaints Page 17
2019-04-04
Atl, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-04
GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: On XX/XX/XXXX my loan was modified. At that time, the balance was {$140000.00} with a balloon payment due on XX/XX/XXXX of {$130000.00}. All payments were made on time so imagine my concern, when I was advised the balloon payment due was {$130000.00}. No one at Regions Bank could offer an explanation as to why there was over a {$7000.00} difference. On XX/XX/XXXX I was approved for a new loan to payoff the balloon. The new loan finally closed on XX/XX/XXXX with a disbursement date of XX/XX/XXXX in the amount of {$140000.00}. Then I received a letter dated XX/XX/XXXX that my initial loan was in default and I owed a total of {$130000.00} ( consisting of principal in the amount of {$130000.00}, late fee of {$100.00}, and interest in the amount of {$3200.00} XXXX If the total due as of XX/XX/XXXX was {$130000.00} and my closing was for {$140000.00}, where did the difference ( {$2300.00} ) go? The total closing costs were stated to be {$710.00}. And most importantly, since XXXX I faithfully and timely made every payment for 83 months ( a total of {$91000.00} ) and now I owe more than I did then.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-04
Indianapolis, IN
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Their investigation did not fix an error on your report
Complaint: I have called my credit card company and they said they have never reported late payment to my credit and it shows I my credit that make my score low
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-04
Houston, TX
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-04-04
Blade, LA
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-04
Spring Hill, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-04-03
Woodland, GA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-03
Antioch, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-03
Sanford, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-02
Fort Worth, TX
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-02
Memphis, TN
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XX/XX/19 XXXX XXXX charged two unauthorized debit card transaction ( {$370.00} & {$200.00} ) to my Regions debit card. On XX/XX/19, approximately XXXX XXXX CST, I contacted Regions bank to advise that these transactions were not authorized and I was disputing them. I explained to the rep the reason I was disputing these transactions and she filed a dispute for the charges. I was told that it would take 7-10 business days for them to process it. I never received a letter in the mail so I contacted Regions again on XX/XX/19. I spoke with a female rep that advised me that my dispute/claim had been denied and I would receive a letter in the mail. I requested to speak with a supervisor. The supervisor stated that I would have to wait on the letter explaining what I should do to appeal the denial. I requested for a email address or a number to contact someone in the debit card dispute department and he provided me with an email address XXXX. To date, no one ever responded to that email that was emailed on XX/XX/19. On XX/XX/19 I went into a local branch and spoke with XXXX XXXX. I advised that I had not received a letter regarding my denial. She stated they normally do not send out letters. I advised her that I was told by the supervisor I spoke with on XX/XX/19 that I would receive one. She reviewed my dispute and stated that it appeared as if the rep filed it as fraud instead of a debit card transaction dispute. She submitted a ticket to have my claim reopened and she stated that it would take 5 more business days. I have now been told that they will not be able to credit back my account because I owe the company that took the funds from my account. I advised that XXXX XXXX did not have authorization and I have been going back and forth since this issue occurred. I do not have anything in writing as I have been speaking verbally with them each time that I have contacted them. The last rep I spoke with at XXXX was XXXX and I explained to her that XXXX took the payments without my authorization. I have withdrawn all authorizations to XXXX XXXX and the do not have permission to access my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-02
AL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: My was card was used by several companies unauthorized by me. I called some companies trying to retrieve my funds back one company ( XXXX ) said that i shouldnt cancel my card because then they wouldnt be able to refund me my funds so i kept my card active. Some companies wouldnt refund me back, they said i had to file a dispute with my bank in order to retrieve my funds and my bank disapprove my dispute because they said i didnt cancel my card but i did Because i received a new card, This is fraud i need help getting my funds back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-01
AL
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I was charged a service fee on my now closed XXXX checking account ending in XXXX in the amount of {$8.00} to {$10.00}. I disputed the charge by phone and via Regions bank online messaging. I have since that time closed the account. It was not the first time I was charged a service fee for the same account and was able to get the credit back from them. The last charge they said could not be reversed because " It is a one time credit. I opened the account under a promotion that was never honored with the company and I sent them messages concerning the promotional offer of {$200.00} for opening my account. I opened a savings account as well and closed it around the same time as the checking account. I actually went in the XXXX branch to inquire about the service fee and closed my account.
1. I disputed a service fee of approximately {$10.00}.
2. Inquiry concerning my promotion of {$200.00} which was not honored and they strung me along by saying it is not due until next month and oh you must wait until you have had the account 180 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-01
Lufkin, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-01
Houston, TX
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: Regions limited my account because I paid myself from my business account and sent a bill payment to my other bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-30
Dallas, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I need my form XXXX to file my taxes.
Regions mortgage bought my loan from XXXX. Each bank claims the other has my documentation. Neither has sent them. Neither can tell me when that would occur.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-29
Saint Clair, MO
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I have a checking account with Regions Bank. On XX/XX/XXXX, I used the XXXX money transfer service offered by the Regions bank mobile banking app to send a {$300.00} dollar payment to my husbands XXXX XXXX XXXX account. I received a message that the funds would be available in the XXXX XXXX XXXX account in 1-5 business days. The {$300.00} was pending on the XXXX XXXX XXXX for 14 days but was never deposited into the account. During this time my husband and I were on the phone back and forth between Regions Bank and XXXX XXXX XXXX customer service. XXXX XXXX XXXX was stating that they never received the funds and there was nothing they could do to help us. When I called Regions, they stated the transfer had been confirmed and directed me back to XXXX XXXX XXXX. I requested that regions submit a claim for an investigation at that time to find out where the funds went since XXXX XXXX XXXX stated they had not received them. I spoke with multiple Regions Banks representative from XX/XX/XXXX up until now XX/XX/XXXX and got different answers from each representative. I also spoke to many different representatives at XXXX XXXX XXXX over the next couple of weeks and were given the same answer each time, so we asked to escalate the call up to corporate. We received a call from XXXX from XXXX XXXX XXXX corporate office and she also confirmed that the money was never received from regions or XXXX. XXXX stated that XXXX XXXX XXXX had not received any correspondence from Regions Bank regarding the issue and she was unsure of how Regions bank could have closed the investigations without reaching out to XXXX XXXX XXXX to find out if the funds had actually been deposited. XXXX stated that she would contact Regions herself to confirm that the the funds were never received. We also tried to contact XXXX customer service also but was referred back to our banks due to the fact that we used mobile banking apps which doesnt allow XXXX the information required for them to access the account. XXXX states that if using your mobile banking app to make transfers, customers have to contact their banks with any issues. XXXX from XXXX XXXX XXXX called back and stated she spoke with someone at regions who stated the {$300.00} would be credited back to my account within 5 business days. When this didnt happen, I contacted Regions bank and was told that there was no record of this conversation between XXXX and any of there reps. I spoke with supervisor named XXXX at Regions Banks office in XXXX and he originally informed me there wasnt even a record of my conversations with the 20 different reps that I had spoke with at Regions. I informed him that I was not making it up and I was sure that XXXX from XXXX XXXX XXXX wasnt making up her conversation either. So after placing me on hold and digging a little deeper, XXXX informed me that he was able to see the notes on my conversations with the reps but not Amys. XXXX also states while looking into the account he was able to find a message that said the transfer failed due to an incorrect routing number and should have been credited back to my account on XX/XX/XXXX but it didnt happen. XXXX offered to put in another claim for an investigation and stated he would input all of the details to make sure the issue would be resolved. I waited a week but did not hear anything from Regions Bank so I called customer service again. By this time it was XXXX, 2 months later. I was finally referred to the Ach department and told that I could dispute the transfer since it was never received. I spoke with an ACH representative who assured me that I would recieved a XXXX dollar credit to my account by the end of business day. This did not happen so I called back and was transfer to a client services department where I was told an Ach dispute has never been submitted on my account. The representative I was speaking with in that department told me that I should go into a local office because there was paperwork to sign and that would be a better way to make sure the dispute was submitted. I went into the office and was being helped by the bank manager XXXX. She submitted the dispute and assured me that my account would be credited with the {$300.00} by the end of day or next day at the latest. That did not happen. I tried to contact XXXX, but she was out and I had to speak with a XXXX who I was told was helping hem out from another branch location. XXXX stared that he contacted the Ach team and was told that they were working on it and wasnt sure why it was taking so long, he advised me to wait a few more business days. I waited 3 days and called back to the bank. XXXX was unable to figure out what was taking so long and unable to explain the process to me. I requested the contact information to corporate and was informed that they are not able to give that info out and are only able to submit a request for the consumer to be contacted. I requested that XXXX submit that request for me. After 3 days, I still had not received a call from corporate. I called back and XXXX still had no explanation for me and went back and forth in the converation for a while until he became upset and hung up on me. I called back to speak with XXXX to complain and find out if she was able to see what was going on with the Ach credit. XXXX checked some notes and stated the Ach investigator said they were not able to credit my account because the request was submitted outside of the 60 day window. I explained to XXXX that I was not informed that I could even submit this type of request until more that 2 and a half months later after speaking with at least 20 different representatives. I provided XXXX with the contact information for XXXX from XXXX XXXX XXXX, XXXX informed me that she spoke with XXXX and XXXX confirmed the funds were not received. XXXX stated she would get in contact with the ach investigators manager, XXXX. XXXX replies back to XXXX that she contacted XXXX XXXX XXXX and was informed that the funds were deposited into my husbands account back in XXXX. I called XXXX XXXX XXXX to confirm this and was told they do not have record of that call and that there was no way anyone told XXXX the funds were deposited because it definitely shows that the transfer failed in their system. I called XXXX back, who called XXXX back, XXXX then requested bank statement from my husbands XXXX XXXX XXXX account. I provided a copy of this statement to XXXX who emailed it to XXXX. XXXX responses that she contacted XXXX XXXX XXXX again and was told that they could not accessed deposits that are more than 60 days old. At this time I requested a call from somebody, anybody since Regions corporate office had not called me back. XXXX offered to have her manager call me. A week later, I still have not received a call from XXXX manager. I called XXXX today and was told that XXXX replied that I will not be receiving the Ach credit and that I need to contact XXXX XXXX XXXX. This response come after almost 4 months of me going back and forth, it being determined that XXXX XXXX XXXX never recieved the funds, and promises from Regions representatives that my account would be credited. I was told by XXXX that it appears the funds may be stuck at the 3rd party but unfortunately as a consumer, I am not able to contact XXXX because I went through my bank. My bank claims that they are not able to contact XXXX on my behalf either. So I am being told by Regions bank that I am out of luck and I just have to take that {$300.00} failed transfer as a loss. And I dont even deserve the courtesy of a call back from corporate or a higher up manager to try to get the issue resolved or a least make a complaint on the circles I was taken through and the fact that a glitch in the system caused my money to be loss at no fault of my own and no I am just out of {$300.00} when I thought my bank would protect me from something like that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Debary, FL
Fees or interest
Credit card or prepaid card: Store credit card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Birmingham, AL
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XX/XX/2019, at XXXX XXXX I sent {$850.00} on behalf of my neighbor from Regions Bank through XXXX to a scam web site to purchase a dog. I received a confirmation that the money was sent from both XXXX and Regions Bank in XXXX, Al. The next day my neighbor ( XXXX XXXX ) called to tell me it was a fraud because he had communicated with the seller ( " XXXX '', aka XXXX XXXX ) and they wanted another {$750.00} to provide an " air-conditioned '' shipping crate. At that point, I tried to contact XXXX which has no means for registering a complaint about fraud or a means to try to stop the ongoing perpetration of a fraud. They do have a " contact '' page but it doesn't handle complaints about fraud. The only email I got back from them stated, in essence, too bad, we don't guarantee purchases through XXXX ''. I then filed a report through the FTC, I3, and then attempted to file another report through the Regions Bank " online banking '' department. Regions told me the transaction hadn't " cleared '' but that I still couldn't cancel it even though I was alleging it was fraud.I filed a report with Officer XXXX of the XXXX County Sheriff 's Department ( # XXXX ), and went to the Regions Bank Branch I use at The XXXX XXXX XXXX near XXXX Al. They took the information and promised an " investigation '', and again told me if I sent the money it was out of their hands unless my bank account had been breached. If I allege a fraud has been committed, Regions or XXXX should have a system to stop payment to determine the facts. XXXX, in particular, should be forced by the Federal Reserve to have a method to try to catch fraud with input from the individual customers ( consumers ) of their service. The response shouldn't be " Tough, we told you not to send money to someone you don't know. '' They should be forced to try to stop fraud and to publish fraud losses on their web site compared to XXXX XXXX, and Credit Card Companies and banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-27
Klein, TX
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-03-27
TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Today I was charged an overdraft fee of {$36.00}. Prior to the overdraft my account had {$170.00} after I received a direct deposit and the negative balance was paid. I withdrew {$160.00} from the ATM and was told that this withdrawal caused the overdraft fee, however my account was not in the negative at the time or even today before the fee was applied. In addition to this I was told conflicting information that the fee was due to a transaction from XXXX that went through on XX/XX/XXXX when at that time it was also in the positive. I spoke to a representative and even requested a supervisor to look at my account and reverse the fee but they both affirmed that the fee was not a bank error even though their records cant justify why the fee was charged.
Lastly I had verbally opted out of overdraft protection a month ago when I spoke to a customer service rep, when I was made aware of their fees and process yet this was not done and they continued to process transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-27
TN
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: XXXX XXXX. I received a letter from Department of Supervision and Regulation. Consumer Compliance. In XXXX & XXXX I learned that Tax Identification numbers were created on me, without my knowledge. I only have the last four digits of each identification number 's. One was used in the bankruptcy court in XXXX. This is how my mail was being stolen. My personal information was being used as though I had a business. The last four digits of the EIN # is XXXX. The name of the company is called XXXX XXXX XXXX. The second EIN # is XXXX XXXX XXXX XXXX XXXX aka XXXX XXXX XXXX , my late father. The EIN was created XX/XX/XXXX with XXXX. My father was deceased at that time. My personal information was linked to that EIN account. Please notice the envelope reads XXXX XXXX XXXX. XXXX XXXX is listed. XXXX XXXX and her sister XXXX XXXX put their mother in a nursing home. They are now abusing her retirement benefits. The address shown on the envelope was sold by the sisters in XXXX. To avoid authorities. The account I had with Regions Bank I made my sister, their mother my beneficiary. The address is XXXX XXXX XXXX XXXX TN XXXX. Their mother had a XXXX and is a XXXX. They chose to put her in a nursing home to take her retirement. They abused my personal information also.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-27
Brooksville, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-27
Bemiss, GA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-26
Cleveland, MS
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief