REGIONS FINANCIAL CORPORATION
Consumer Complaints
There are over 4264 complaints on file for REGIONS FINANCIAL CORPORATION. Dated between 2019-11-29 and 2011-12-02.
Complaints Page 19
2019-03-12
FL
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Information belongs to someone else
Complaint: There was a credit account opened in my name on XX/XX/XXXX thru the internet with Regions Bank and was funded by a XXXX $ XXXX XXXX. I originally called Regions Bank and was told actions were being taken to resolve this. A week later I received a card in the mail and called back to ask why I was getting this card if it was a fraudulent account. I was told it was because when I originally called they changed my address to my correct address because it was originally at a Regions Bank somewhere in Alabama that this account was made. I was assured that this account was getting closed and not to worry. I then put a freeze on my credit reports because I was getting numerous inquiries. I then found out the Regions Bank account was then somehow funded by a XXXX $ payday advance. I then went to a local Regions bank to try to resolve in person. That went nowhere and I was told to just resolve it with the credit reporting agency 's. I have tried to dispute this account twice with XXXX and the other 2 agency 's but, Regions Bank keeps verifying this as an accurate account. Please help me. I dont know what to do. Noone at this bank is helping me and trying to get this resolved with the credit bureau 's is impossible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-11
FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I have a Regions credit card and was charged a few small charges. I had auto-pay set up to pay off that credit card from an Regions account.
The credit card charges never got correctly paid and each time the autopay tried to pay the credit card bill, it was kicked back. I never realized that my small credit card bill was not getting paid off correctly like it always had been in the past. Regions never notified me- never called, emailed or told me in person this was happening. I made proper efforts to auto-pay my credit card from my Regions checking account and it was not applied correctly.
Regions then proceeded to place a derogatory claim against my credit and severely lowered my once great credit score. My credit score was once XXXX and is now XXXX because of this error. A payment of {$60.00} that should have been paid via the autopay I had set up from my Regions account which has always had sufficient funds in it has now ruined my otherwise great credit. I pay off in between $ 20,000- {$40000.00} worth of credit cards every single month with zero late payments on my other credit cards.
I went into Regions to try to resolve this issue and they blamed it all on me and were not willing to help in the resolution of this issue.
I've attached documents showing several of my statements to clearly show my ability to pay and the willingness and attempts to pay via autopay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-10
Marietta, GA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-03-08
Piedmont, AL
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-07
Occoquan, VA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: We own a business called XXXX XXXX XXXX and we retained a credit card called COMDATA, which is a vehicle fuel and maintenance Master Credit card. With this card we get a small percentage off diesel pricing at certain fuel locations for our truck fleet. Phone number affiliated with the account is XXXX, however I, XXXX XXXX am an authorized user on the account and the one who has encountered many problems with their financial team.
We recently retained this card approximately late XXXX, early XXXX. Since using this card, making payments has been a nightmare and dealing with their financial team is agonizingly painful. However, I would like to point out that their customer service team, before being transferred to their financial team is way better equipped with personal whose customer service skills are exceptional.
With this company I have had to make payments over the phone as their website for online payments is a joke and no one is able to assist me in setting this up so I can make these payments online. Therefore, I must pay over the phone.
My nightmare begins on XX/XX/XXXX. On this day I made a payment over the phone, for approximately $ XXXX- {$2000.00} ( confirmation given to me by company was XXXX ). Then, days later, my driver informed that the card was declined. Called COMDATA to find out why and they informed me that the payment made was declined for " Non-Sufficient Funds ''. Checked our XXXX XXXX XXXX account online and verified that the money was in our operating account for the business. Then, proceeded to call our XXXX XXXX and see what happened as online as per what I could see we had the money, and nothing was taken out. XXXX informed me that the money was there and that no transactions were made for this payment from COMDATA.
I called back COMDATA, while I had my bank on the line and explained to the financial team that my bank was on the line and informed me that on the day of the payment request of XX/XX/XXXX the money was there. COMDATA 's response was that there was an account error and that the payment could not be processed and that it was not due to " XXXX '' that it was just what they call it when there is an error. I explained to COMDATA that there is a huge difference between the words " XXXX '' and invalid/error for an account. I was beyond angry at this point and lost my temper with the representative.
Second nightmare, called again over the phone and had to talk with the financial team on XX/XX/XXXX to make another payment of {$3700.00} ( confirmation # XXXX ). On this day, COMDATA, a financial team representative, informed me that our account was locked and once the payment went through, they would unlock the account.
Third nightmare, XX/XX/XXXX, called COMDATA again as our drivers had informed that the card is still declining. Called them to resolve our blocked credit card situation and was told by the financial team that a supervisor can only lift this hold and a " ticket '' needs to be opened to review which takes between 24-48 hours.
Fourth nightmare, XX/XX/XXXX, called today and spoke with the financial team member named Chance who informed me that the ticket is still under review. When I asked to speak to a Supervisor, he indicated that no supervisor was available and that he would give my number to a Supervisor to call me back. I then asked him if he needed my number and he responded to me by saying the one on file. Asked him to repeat the number as I wanted the supervisor to call me back at another number. The representative was apprehensive to take down the number that I wanted the supervisor to call me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-07
And, SC
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-07
Mem, TN
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-06
Anniston, AL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-06
N L R, AR
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-04
Leon Valley, TX
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-04
Hanceville, AL
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-01
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-28
Bessemer, AL
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not handled or disbursed as instructed
Complaint: Regions Bank Corporate Office XXXX XXXX XXXX XXXX, Alabama XXXX My father died in XX/XX/XXXX. He had purchased CDs from Regions Bank in XX/XX/XXXX totaling {$40000.00}. Regions name was XXXX XXXX XXXX at that time. Regions says that they have no record of these CDs. In XX/XX/XXXX, I wrote the Alabama State Banking Dept and Regions told them that they dont keep records on inactive accounts for more than 5 years. I then received a call from a Regions employee telling me that they dont have that money and not to contact them again about it.
They say that they dont keep records past five years but dad also had an inactive checking account that was opened in XX/XX/XXXX and they had record of that account .so they do keep records.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-28
Kissimmee, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-28
Mem, TN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-28
Nashville, TN
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-27
Jere Baxter, TN
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-27
Jackson, MS
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-27
Lewisville, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I attempted to deposit a check at the local Regions Bank located in XXXX Texas that was missing a endorsement from the second party which was lien holder of my vehicle. The check was placed on hold and all of my accounts were frozen as a result.
Ive spent a total of 5 hours trying to rectify this matter at the Regions Branch and on the phone. I contacted XXXX XXXX to cancel the check which they did. I was told once the check was either endorsed or canceled then the hold would be lifted from my accounts. I was lied too. Regions bank will not do their do diligence and are still holding the check after receiving proof its been canceled. These is Day 2 I am unable to feed my daughter and make any purchases.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-26
Dickson, TN
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-26
Indianapolis, IN
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: I have contacted XXXX XXXX XXXX XXXX about an issue with a XXXX they sent me which stated they had paid out {$200.00} to account that I had once I brought this to their attention they stated that now they are not going to pay this out and give me a XXXX with a XXXX balance I spoke with the XXXX XXXX and they took over a month to give me this resolution and I still have not actually received anything but they had already printed a XXXX with the bank seems very fraudulent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-25
Fayetteville, GA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-25
Trenton, GA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-25
Lakeland, FL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-25
Panama City, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation