There are over 2206 complaints on file for QUICKEN LOANS, INC.. Dated between 2019-12-10 and 2012-02-01.
2017-11-22
Buford, GA
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2017-11-20
NJ
Complaint: To whom it may concern, My name is XXXX XXXX and on XX/XX/XXXX, I agreed to a loan modification agreement. A payment was made on that same day, to finalize the deal. However Quicken loans decided to report to ALL three credit bureau that I was late with my mortgage payment for XX/XX/XXXX. This is not true because I have a bank statement that shows I made a payment on the XX/XX/XXXX and it was taken out of my bank account on XX/XX/XXXX. I have reached out to quicken loans and showed them my proof ; however, they do n't want to change it. So I am requesting that CFPB, to intervene and assist me in having Quicken loans remove that negative remark from my credit report so I can refinance my property. Unfortunately I can not refinance my property because under NEW federal banking law a mortgage holder can not refinance his or her property until a one year has passed from the date of the late payment has passed. My mortgage payment is due on the XXXX of every month. XX/XX/XXXX was XXXX XXXX XXXX 's birthday and the banks where closed, but XXXX XXXX XXXX was aware of that holiday and they said the payment will be taken out of my account with no problems and they would not penalize me because it was a holiday. Plus you can request the phone records of the phone call that day between quicken loans and me, to prove my statement is true. I will be looking forward to your help in this matter.
Company Response: Closed with explanation
2017-11-20
Chicago, IL
Complaint: Quicken loans went up on my mortgage payment from {$680.00} to {$860.00} due to taxes and insurance escrow account. Is n't there a certain percentage that they can do this. This seems very unfair. This is a {$170.00} increase. I was already struggling to pay the XXXX due to income loss. I feel like they should have made increases amounts over a certain period of time. I am not happy to get an increase after refinancing with them XXXX
Company Response: Closed with explanation
2017-11-16
Cocoa, FL
Credit inquiries on your report that you don't recognize
Complaint: Quicken loans pulled my credit on XXXX XXXX XXXX. I recently viewed my credit report and saw a hard inquiry from them. I called and gave them my ssn, name, email. They said I had applied for a mortgage loan that I never did. In order to apply they said I would of had to make a username and password in which I do n't. They could n't tell me my username or password either which is how I know I never applied. Would just like this hard inquiry off my report.
Thank you very much.
Company Response: Closed with explanation
2017-11-15
Dallas, TX
Complaint: On Thursday, XX/XX/XXXX I attempted to get a XXXX conventional mortgage with Quicken Loan ( Loan # XXXX ). I provided all of my financial information up front and they ran a hard credit check before even giving me any of the basic information I wanted ( just what were typical costs at {$100000.00} for a loan - and yes, I know it varies by region, but how it is calculated would have been helpful and should n't have needed a hard credit check ).
After going through their process I was pre-approved for a XXXX loan at {$120000.00} on Thursday, XX/XX/XXXX. I was told that my mortgage would be {$940.00} at that amount, and that the total out of pocket would be {$7200.00} with closing. I asked about {$100000.00} due to a house I liked. That came back at {$780.00}, with {$6600.00} at closing.
On Friday, XX/XX/XXXX the house I liked had a price drop to {$99000.00}. I asked for what the cost would be and provided the address of the house. I was told {$7500.00} without closing, with a monthly payment of {$880.00}. I asked why the discrepancy and they said it was their fault, they had forgotten to include a few charges. NOTE : They still had the SPECIFIC address I was interested in at this point in time.
So this brings me to my complaint. After going through this process, I was able to close the deal on the house I liked at {$100000.00}. This is still on the pre-approved XXXX loan which they had originally pre-approved at {$120000.00}. So I call them today ( Wednesday, XX/XX/XXXX ) and get told that their is an income restriction on the house, and that the only way to know which houses have them or not is to use a special tool not used by Quicken Loan ... which I was never told about.
They offer to give me a new loan product, but even if the seller who has already closed the deal without closing were to change their mind and give me closing, the total cost out of pocket for me would be {$7000.00} to {$8000.00}. Well above the budget I provided them, meaning the entire process was a waste of time and making it so that my wife and I lost the house we wanted.
I spoke to them at length but they refused to do anything and due to their incompetence I was not provided with clear and straight forward information on costs to allow me to budget, wasted the time of the seller and cost them another interested party, and wasted the time of my real estate agent. At this moment in time I 'm not sure if I 'm on the hook for any charges beyond the damage to my credit score, but this process has left me humiliated and angry.
Thank you for your time.
Company Response: Closed with explanation
2017-11-14
Kawaihae, HI
Complaint: Quiken loans have called 5 time in two days. I called and they said I would be off the list but it has not happen. All different numbers they are calling from including my area code.
Company Response: Closed with explanation
2017-11-14
Airmont, NY
Company Response: Closed with explanation
2017-11-11
Federal Way, WA
Complaint: On XX/XX/XXXX, XXXX XXXX, Banker from Quicken Loans convinced us to finance our home ( purchasing ) with them. We had many good offers and the one he was competing against was XXXX : 3.0 % interest rate and XXXX cash to close. He matched the interest rate and offered us with cash to close of XXXX. Compared to XXXX, he said no reserved money is required.
On XX/XX/XXXX, he locked the rate for us and on XX/XX/XXXX ( Sunday ), he called us to sign a document so that he start the loan process and hopefully close it in 20 days before the deadline ; we were set for XX/XX/XXXX for closing. Since my wife and I were going out, and he asked for many informations, I asked him " what is in the document that we need to sign ''. And he said " nothing specific, just what we went through the other day ''. So we signed and process started.
Through the process they asked us for reserved money 3 times and each time with much more. They did 2 appraisals for ~1800 $ while he promised XXXX $ ; all these are recorded based on what they told us and I asked once explicitly.
Also we raised our concern about above issues, they did not do anything about it.
But, here is the main part that they lied to us and charged us XXXX $ extra based on lie and dishonesty. On XX/XX/XXXX, when my XXXX agent following up with us on our application, I told him we decided to work with QL. He asked for their disclosure and when I found it under our account, I sent to him. He immediately got back to me and warned me on a 1 % discount fee on the disclosure. I was so mad and angry on QL and we wanted to stop the loan with them. I called XXXX and told him how come he has not told us about this and he never talked about it. He promised us to " give us credit back to neutralize the discount fee ''. Further he calculated how much more cash we need to close after XXXX earnest money and XXXX credit from our agent, and he said " we need ~211K more ''. After our phone call, he updated the disclosure to XXXX remaining cash to close and called us that it will be around XXXX. We accepted it and luckily saved that disclosure as they removed it from our account approaching to closing time ; this was another dishonesty and illegal action from them. They extended closing time twice ; to XX/XX/XXXX and then XX/XX/XXXX.
When we were about to prepare for closing, they told us we need to pay ~230k ( considering XXXX earnest money and XXXX agent credit it adds up to XXXX while XXXX was promised ). We complained that this is wrong and asked client care to jump in and find out what is wrong.
We found out that they are denying to give us the credit that they promised us because they never told us about the discount fee when they fooled us to give up on our other options and work with them.
It was interesting that going through this process, twice they said sorry we have made a mistake and we are right and cash to close is XXXX but after few hours they called and changed everything again ; there are phone calls and emails w.r.t. this.
As the lie was clear to us, and they system showed us a tactic of buying time till closing is approaching, and they left us with no option at that point, we started reaching out to their leadership through social media channels. They denied to give us a letter that they can not give us the loan and as our earnest money was in jeopardy, we had to close the loan while charged XXXX more than what we were promised ; and this was all a lie from the beginning.
However, as we can think of how many people may have fell into their trap like us, we promised ourselves to follow up. It is interesting that on XX/XX/XXXX when we were closing the loan at XXXX, XXXX XXXX, their regional VP, called us at XXXX. Conversation started with " he hopes/expect that we stop our social media efforts and take down our XXXX ''. First he tried to described their so-called-fantastic system and as he found out that I am serious on following up on their lie and corrupted system, he smoothly acknowledge their lie and mistakes. However, he said he can not do anything about the damage they have put on us ; XXXX $ plus time and stress on me, my family, friends, agents, etc.
It was interesting that he offered me XXXX $ as the courtesy/sign of apology and that was all.
We closed the loan and that day afternoon, I received another call from XXXX XXXX, Lead Resolution Advocate, asking us to sign release forms, that we do n't have any claim against QL so that they can process our XXXX $ out of XXXX $ that they stole from us. We do n't know what to call this ; bribe, paying for silence, what? This is just a portion of our money that you stole from us.
I should also mention that in the call from XXXX he was telling me that I am wealthy and XXXX or XXXX is nothing for me. This is so shameful.
Any way, just looking into XXXX and XXXX, we saw people had similar horrible experience as us. And as we start reaching out to them and share ours, they blocked/banned us from their pages.
Here we are. We can relate to many people that may have or even have not noticed what has happened in reality when they worked with QL.
We are asking for justice to be served and ban QL from working based on lie.
We are more than happy to provide all documents and emails, and also we want all phone calls to be reviewed as we asked to record those and we were told that phone calls are recorded.
Company Response: Closed with explanation
2017-11-08
Wallington, NJ
Reporting company used your report improperly
Complaint: I did not authorize hard inquiries on my account affecting my credit score.
This company keeps pulling my credit score for no reason.
XXXX XXXX XXXX, IA XXXX ( XXXX ) XXXX I did not give them permission at all.
Quicken Loan XXXX, MI XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2017-11-07
Arsenal, PA
Complaint: On XXXX/XXXX/XXXX I was given an LE that showed lender credits of {$1700.00}. Also, XXXX XXXX verbally told me he would give me an additional {$200.00} in lender credit as an apology for the poor service I received from his team. In addition to this, I was told by XXXX XXXX XXXX XXXX XXXX XXXX that I would receive a credit of {$500.00} for the appraisal fee I had to pay to start my application. By my calculation, this would be a lender credit of {$2400.00}.
My CD issued on XXXX/XXXX/XXXX reflected {$500.00} in lender credits. I was told the {$500.00} credit was for the appraisal fee. I asked numerous employees at XXXX and their title XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX about where my additional credits were and why did I not see them on my CD. None of those employees were able to explain to me why the credit amount changed. I was told to go ahead and close and they could fix it on the back end. This advice was given to me at XXXX the night before my XXXX closing.
At this point, my closing had been moved multiple times by Quicken ( original closing date was XXXX ) due to their errors and lack of follow through, and I and my family did not have a home as our prior home had already closed. I believed at the time that XXXX and XXXX would make this error right and closed my loan on XXXX/XXXX/XXXX.
I did not receive the remainder of my closing documents before my XXXX closing. ( I was later told they uploaded them late on XXXX/XXXX/XXXX to the XXXX site, but I did not receive a notification, nor did anyone from XXXX call to go over the closing docs with me or tell me they were available. ) The day of my closing, multiple errors were found between my ALTA and CD ( the notary doing the closing was unable to answer why there were errors and when we called XXXX XXXX, XXXX told us that that 's just how they do the math? ) It did n't make any sense to the notary or me at all, as the total numbers were completely different between the XXXX documents. ( I had not received the XXXX until I was at the closing table ). Again, I was told by XXXX XXXX to go ahead and sign my closing docs and they could fix it later.
The vesting on the deed was also incorrect and did not match the mortgage.
I was told by XXXX at XXXX XXXX to cross out the incorrect info and hand write in the correct vesting.
As soon as my closing was completed, I called XXXX XXXX and left a detailed message about the errors and also asked when I could expect a check with the lender credit amount I was owed.
I received an email on XXXX/XXXX/XXXX from XXXX XXXX stating the {$300.00} credit reflected on my CD was from XXXX XXXX XXXX I do not see this credit reflected on my CD-I do see a {$500.00} credit ( which I was told was for my appraisal ). She said she reviewed the initial communication about credits for interest rates with XXXX XXXX. The interest rate was locked on XXXX per XXXX and she states that XXXX said we can offer 4.125 % with a credit of {$920.00}.
XXXX then says ( in the email ref above ) that at some point in the loan process they repulled credit and it caused a change in pricing. A notification should have been sent to an appropriate team to go over this change in pricing with me ( but never happened XXXX. I would like to reiterate, I never knew they repulled my credit, never knew my XXXX XXXX changed ( and would actually like proof of this ), and absolutely no one told me there was a change in lender credits owed me.
She further states that XXXX 's XXXX submitted a check for {$500.00} XXXX which I received XXXX. and that they agree to split the remaining amount that was offered to me on XXXX. I was never asked if this was ok ( the split ) and never agreed to a split. It is not ok with me. I want the entire amount owed me, plus the {$300.00} credit and {$500.00} appraisal credit I was promised. By my calculations : {$1700.00} reflected on my XXXX, plus {$300.00} poor service ( it was originally {$200.00} but apparently XXXX raised to {$300.00} ), plus {$500.00} appraisal fee credit ( I had to prepay for the appraisal to get my application started and was told I would get it back as a credit ).
I did receive the check for {$210.00} from Quicken ( the split fee XXXX referenced in her email ).
I feel completely taken advantage of by XXXX and that they were not honest or forthcoming in their dealings with me. I had to escalate my issues with them to XXXX levels and higher to get any action at all. I am only referencing the lender credit issue in this complaint, but there were many other instances of half truths or out right lies during the processing of my loan regarding status, process, etc.
Furthermore, I feel the final answer I got from Quicken about my missing lender credits to be suspect, if it was due to a change in circumstance, why could n't any of the other numerous employees I spoke to on the evening of XXXX explain it to me? That seems dishonest and shady to me.
Company Response: Closed with explanation
2017-11-07
San Antonio, TX
Company Response: Closed with explanation
2017-11-02
Company Response: Closed with explanation
2017-11-01
Chicago, IL
Complaint: I applied for a mortgage with Quicken Loans on XX/XX/XXXX and in speaking with my purchase banker XXXX XXXX we discussed " rate lock '' at 3.625 % and he told me that it would only cost {$500.00} which I could pay with a credit card and then be refunded at time of close. Given the rate had dipped I wanted to lock it in so we proceeded on the call where he took my info and CC #. When it came time to close on XX/XX/XXXX my attorney pointed out on the paperwork that Quicken was attempting to charge me over {$13000.00} in fees ( points ) on my loan which was never discussed at any point in time ( see call recording from XX/XX/XXXX ). Additionally, XXXX told me that they would lock the rate for 60 days to get us to close and came to find out they only locked it for 40 days then raised the % of points on XX/XX/XXXX which cost me an additional $ 2,000+. Through subsequent research they moved this date around from XX/XX/XXXX on XX/XX/XXXX then on XX/XX/XXXX moved the date out to XX/XX/XXXX with more points added for no reason - a clear grab for more $ . During this initial call I was asked to docusign nearly 100 pages of documents that quickly scrolled through the screen. We then were unable to get a hold of anyone at Quicken including my banker at closing and were put at risk of losing our home due to being given the run around and delay so we would just pay the fees. We were directed to XXXX XXXX at Quicken who listened to the call recording an admitted that Quicken never once discussed paying points at anytime on our calls. Additionally, Quicken chose to " archive '' only 6 documents out of 50+ on the portal and one of those was the Interest Rate Disclosure ( Rate Lock ) paperwork and Intent to Proceed from XX/XX/XXXX which further obfuscated my ability to crosscheck any of this information for reference during the process which added to the intentional deception and I believe is a common practice at Quicken to lock out their clients from critical data and collect fees. I believe this falls under the Deceptive Act or Practice guidelines specifically due to the omission of critical and incredibly costly information.
My situation is incredibly similar to complaint # XXXX filed with CPFB on XX/XX/XXXX and matches up with 15 other complaints against Quicken on the CPFB dating back to XX/XX/XXXX. This practice is clearly meant to be misleading and deceptive to their customers and especially for a first time home buyer like myself and an attempt by Quicken to collect massive fees from unsuspecting buyers by omitting critical information. This business practice is predatory and preys on an individuals trust. This was recently escalated to their " Executive Office under XXXX XXXX ( XXXX ) so they clearly realize they are at fault.
Company Response: Closed with explanation
2017-11-01
Arco, CA
Complaint: 1. I took advantage of a HERO Program upgrade in XXXX which fee assesses to my annual property tax. I provided the lender a copy of the five year repayment schedule.
2. Lender advised their approval would be been withheld if I had asked in advance.
3. Lender more than doubled my Escrow fees which was excessive so I requested to cancel the voluntary Escrow Account and was denied 4. Lender quoted from our loan agreement as grounds for refusal : Lender may waive Borrowers obligation to pay to Lender Funds for any or all Escrow items at any time. Any such waiver may only be in writing.
5. Lenders Senior Escrow agent advised on or about XXXX/XXXX/XXXX that XXXX tax amount could be removed from the coming year 's escrow analysis if I paid the entire {$10000.00} tax in full which I did on XXXX/XXXX/XXXX XXXX. Lender acknowledges receiving receipt copies and that taxes of {$10000.00} are paid in full ( see attached XXXX - {$5500.00} ; XXXX - {$5400.00} ).
7. Effective XXXX/XXXX/XXXX, lender held my in Escrow account {$6100.00} 8. Lender conducted a new escrow analysis for the twelve months XXXX XXXX on XXXX/XXXX/XXXX and assessed {$1000.00} in new monthly fees while acknowledging all funds will be refunded in XXXX as no tax is due ( e.g. in XXXX XXXX, lender intends to refund me the approx. {$12000.00} collected ).
9. Lender plans to continue collecting {$1000.00} per month XXXX {$12000.00} over next 12 months ) for taxes already paid.
Lender refunded {$5100.00} in Escrow Surplus on XXXX/XXXX/XXXX.
10. I advised lender of Deed of trust UNIFORM COVENANTS : 3. Funds for Escrow Items : " Lender may at any time, collect and hold Funds in an amount ( a ) sufficient to permit Lender to apply the Funds at the time specified under RESPA, and ( b ) not to exceed the maximum amount a lender can require under RESPA. Lender shall estimate the amount of Funds due on the basis of current data and reasonable estimates of expenditure of future Escrow Items or otherwise in accordance with Applicable Law. '' 11. Lender refused to provide disclosure for voluntary escrow subjecting me to involuntary escrow rules.
12. Lender advised I would need a subpoena to obtain taped calls to validate its agent instruction to pay the tax in full.
15. Lender repeated insinuation that I had ulterior motive, other than comply with its agent 's advice, for paying the tax early 13. Lender is now threatening to withhold applying monthly principal and interest of {$1700.00} to my loan, thus triggering a loan default, if I do not pay the additional {$1000.00} in monthly Escrow fees ( total mortgage payment {$2700.00} ).
14. This violates RESPA 1024.17 Escrow accounts. C., 1, ii. Charges during the life of the escrow account. Throughout the life of an escrow account, the servicer may charge the borrower a monthly sum equal to one-twelfth ( 1/12 ) of the total annual escrow payments which the servicer reasonably anticipates paying from the account. In addition the services may add an amount to maintain a cushion no greater than one-sixth ( 1/6 ) of the estimated total annual payments from the account or the intent of RESPA. ''
Company Response: Closed with explanation
2017-11-01
Winston Salem, NC
Complaint: Got call from quicken loans stating that they could redo my current loan on a condo I own which they currently service the loan. They tried to charge me an amount of XXXX in closing cost on a XXXX loan. I told them I had no interest in that loan but would like to check on a getting qualified for a loan for I was planning to sell my existing house which I owe XXXX and has value of XXXX. I also have three other houses with only loan on one which is with quicken loans. I asked quicken to see what I would qualify for on a new house. I gave no value for the new house. They pull credit with two scores over XXXX and one in the XXXX 's. I also supplied an account with over XXXX as well as tax returns. I was told my income was zero and I qualified for no loan. They did not bother to look at the returns to see what my income was. I was told I " have a lot going on ''. I feel they did not want to take the time to review my application. They accused me of fixing my W2 's and said that income could not be counted. My accountant called to confirm that it was correct. I easily got loan from XXXX bank with same information with no problems.
Company Response: Closed with explanation
2017-11-01
Clinton, MD
Company Response: Closed with explanation
2017-11-01
Bargaintown, NJ
Account information incorrect
Company Response: Closed with explanation
2017-10-31
Houston, TX
Company Response: Closed with explanation
2017-10-25
Company Response: Closed with explanation
2017-10-22
OH
Complaint: I have been looking for a mortgage to purchase a home. Quicken Loans is relentless and forceful in the way they try to contact and make you get a loan through them. I have received > XXXX calls in the past few weeks and have had to block all the numbers they call from, and also told them to take me off their list. When i did answer, they gave no time to explain what i wanted or that i had already selected a loan from another lender. They pushed to to a loan officer and they still did not give me any time to just say " no '', that i did n't want a mortgage. After talking to someone i had no intention to for over an hour, they said they would do anything to beat my current rate. They gave me XXXX of a percentage point less of a rate, but with XXXX mortgage/discount points. When they proposed the deal, they had only told me that it would be a lower closing costs and lower interest rate, they never told me the discount points used to get the deal. I told them to email me the offer and i would look it over. When i said this, the loan officer said he wanted me to close it that day, without looking over the deal. This method is forceful, dubious, and should be illegal. They are trying to force anyone with any decency into a loan that is not the best option for the borrower, just for themselves. After looking at the deals and talking to other advisers, I found that the deal they had offered which they claimed was " better '' was basically screwing me over to get the loan.
Long story short : Quicken Loans is a forceful, deceitful, company not looking out for the customers best interest when making life changing decisions.
Company Response: Closed with explanation
2017-10-20
Winnsboro, LA
Complaint: QUICKEN LOANS OFFERED ME A SUMMARY TELLING ME SAYING " I HAVE A CHOICE WITH __________________COMPANY TO PAY THE MONEY BACK FOR BUY A HOME.
AND THAT THEY COULD DO THE BEST THEY CAN TO FIX THE PROBLEM.
I HAVE NEVER HAD A MORTGAGE.
Company Response: Closed with explanation
2017-10-20
Boston, MA
Complaint: I am an XXXX woman and was told that the best rate was being given and I was going to have to pay for closing and the rate was going to be lower than it was. They sent the agent over to my house to go over the paperwork for me to sign. I have n't received my copy at this time yet. So why looking at and listening to what he was saying. I said I did n't want to proceed. That it was n't what I was told and it did n't seem like it was going to be the best thing for me. I was then informed that I can sign the forms and have time to not accept or cancel them. After I spoke to Quicken loans. When I contacted them they said it was to late. That it was already done. I told them that I was told I had time to speak to someone about this. and was told again its to late. XXXX XXXX. XXXX XXXX contacted me and told me that he was going to keep going back and forth with me, That its already set and done. That I had 3 days to think. And the check was in the mail. If they count the weekend as days to think and not answering the phone Monday morning. I just do n't know what to do or say. But this deal I did n't want or would of considered. I thought it was a type o and they where going to fix it
Company Response: Closed with explanation
2017-10-18
Topeka, KS
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2017-10-17
San Diego, CA
Complaint: On XXXX XXXX, I started a mortgage application with Quicken Loans and was connected to mortgage banker, XXXX XXXX XXXX NMLS : XXXX ). The process started as typical, with me providing all of the personal and financial information required.
Because of a short sale in my credit history, XXXX requested that I contact XXXX XXXX to provide evidence that the account had closed in XXXX, as I had stated. On XXXX XXXX, I attached a closing document to an email as proof, along with the text " XXXX, let me know if this works. '' After not receiving any response to my message, I contacted XXXX and was told that she " thought I was joking. '' Which is why she had n't responded to me. I was very puzzled by this response and requested that she submit the application with the new documentation.
On XXXX XXXX, I reached out to find out the status of the application and XXXX responded " Still waiting for a response. '' On XXXX XXXX, I again reached out for a status update and received another text response " I am looking into things right now! '' It is now XXXX XXXX and I have not received any response to my application or any understanding of what could be causing a delay.
Company Response: Closed with explanation
2017-10-17
Palos Park, IL
Company Response: Closed with explanation