QUICKEN LOANS, INC.

2018-03-30

WA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: On XX/XX/2018 with Quicken loan via the chat option. In order to get a simple rate quote the person at Quicken loans insisted that I provide a lot of personal information such as date of birth, social security number and so on. What they really wanted to do was to take an application and get me roped in. The other mortgage companies that I spoke with did not need this information. The other companies just needed to know cash out refi, FHA loan, 85 % LTV and my credit score. I had to ask more than once for him to give me his NMLS number. I have saved the chat log and can provide.
Company Response: Closed with explanation

Timely Response

2018-03-30

Southern Pnes, NC

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I wrote a letter asking for proof of my paperwork and still have not received anything yet I do not recognize this inquiry To be mine approximately a year ago I had some fraudulent activity down to my account and I believe this is part of it
Company Response: Closed with explanation

Timely Response

2018-03-29

Sangerville, ME

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2018-03-29

Braddock Hills, PA

Can't contact lender or servicer

Payday loan, title loan, or personal loan: Payday loan

Company Response: Closed with explanation

Timely Response

2018-03-29

PA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I was attempting to check mortgage rates on the Quicken website. When I needed to pretty much submit an application to get a rate, I exited the website. I have received three robocalls within 24 hours since then from Quicken and another loan company. The first call from Quicken was about XXXX seconds after closing the internet browser. I told the Quicken employee to remove me from their contact lists and I wasn't interested in applying for a mortgage loan. I am concerned that my phone number is being sold to illegal robocallers.
Company Response: Closed with explanation

Timely Response

2018-03-29

Alta, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I am working on a refinance with Rocket Mortgage. An appraisal was completed by a vendor they have used multiple times. The value came back less than expected based upon recent sales in my neighborhood and competing neighborhoods within a XXXX XXXX mile radius. These are the initial comparables that I provided as my dispute : XXXX XXXX XXXX ( XXXX miles ) SOLD : XX/XX/XXXX {$360000.00} XXXX Square Feet ( XXXX square feet ) Lot Size : XXXX square feet ( XXXX square feet ) Adjustments per Appraiser for lot size : + {$1100.00} ( at an estimated {$1.00} per square foot and adjustment for square footage XXXX square feet ( at an estimated {$55.00} per square foot. ADJUSTED VALUE : {$350000.00} Per Appraiser calculations, this comp would carry the most weight at 38 % weight for being the closest to our gross living area or {$130000.00}. Add the 36 % for comp 2 of {$130000.00} and 26 % for comp 3 of {$91000.00}. Based on these figures our Comparison Value would be {$360000.00}. If all comps were weighed the same, then our value per the Comparison Value would be {$360000.00}. XXXX XXXX XXXX ( XXXX miles ) SOLD : XX/XX/XXXX {$350000.00} XXXX Square Feet ( XXXX square feet ) Lot Size : XXXX square feet ( XXXX square feet ) Adjustments per Appraiser for lot size : + {$2400.00} ( at an estimated {$1.00} per square foot ADJUSTED VALUE : {$350000.00} Per Appraiser calculations, this comp would carry the most weight at 38 % weight or {$130000.00}. Add the 36 % for comp 2 of {$130000.00} and 26 % for comp 3 of {$91000.00}. Based on these figures our Comparison Value would be {$360000.00}. The response from the appraiser was that he agreed with the XXXX XXXX comparable, but refused to adjust our value accordingly to the better comparable. He refused to utilize the XXXX XXXX XXXX even though it was literally around the corner from the comparable he used ( exact same floor plan, condition and square footage ) as he stated it was just outside a half mile radius. This was my response to Rocket Mortgage : I have reviewed the appraisal update posted online as well as the additional comments made by the appraiser. Please see my concerns below. 1. The appraiser accepted the better comparable of XXXX XXXX XXXX, but only added it as Comparable Number 6 without adjusting the value. As he agreed that this comparable should have been used, he should have replaced Comparable Number 1 and adjusted the value for our home. 2. The appraiser rejected the better comparable at XXXX XXXX XXXX because it was more the XXXX miles away from our home. Using the XXXX radius from our home provided the appraiser exactly 4 comparable sales in the past 90 days, this does not allow for an accurate view of the current market. This is a direct contradiction with the Appraisers Certification # 4 that states the appraiser has adequate comparable market data to develop a reliable sales comparison. a. In fact, FNMA appraisal guidelines do not have a specific radius for obtaining current comparable sales, but advises appraisers to first look in the neighborhood of the subject property ( i.e. Comparables 2 & 3 ) and then expand that search to find the best available comparables in competing neighborhoods. The XXXX XXXX XXXX is in the same competing neighborhood as the XXXX property. b. Please see FNMA guidelines : XXXX XXXX XXXX XXXX XXXX does allow for the use of comparable sales that are located in competing neighborhoods, as these may simply be the best comparables available and the most appropriate for the appraisers analysis. If this situation arises, the appraiser must not expand the neighborhood boundaries just to encompass the comparables selected. The appraiser expanded the neighborhood boundaries to just encompass the XXXX comparable. i. It is apparent that the appraiser restricted the comparable radius location to lower the value of our property and did not fully review or adjust our value when provided with two separate better comparables. 3. It is questionable that on XX/XX/XXXX the XXXX property was listed for only {$320000.00} and 7 days later on XX/XX/XXXX the Generations property was listed on the market for {$340000.00}, a difference of more than {$29000.00} for the same property layout. Both properties sold in the same month for above the asking price. This data should have concerned the appraiser and he should have not used the lower comp as it is not the normal sales price in the area. 4. The active sales the appraiser used were outside his XXXX radius because of the shortage of available properties within that limited radius. This is very reflective of our neighborhood, as our direct neighborhood is very small ( consisting of less than XXXX homes ), surrounded by a park, a large nature preserve and then commercial property before reaching competing neighborhoods. Therefore to gain adequate market data, both active and completed sales should be reviewed with a more expanded radius. I dont know why the appraiser disparately treated the approach of our appraisal, it appears that he is actively redlining my neighborhood to appear less valuable in an approach to cause less favorable mortgage and equity terms as our neighborhood mostly consists of mixed and minority families. Rocket Mortgage appropriately escalated this and went back to vendor with the additional concerns, along with 3 more recent comparables that I provided of : XXXX XXXX XXXX XXXX ( XXXX mile away ) SOLD : XX/XX/XXXX {$370000.00} XXXX Square Feet ( XXXX square feet ) XXXX XXXX XXXX XXXX ( XXXX mile away ) SOLD : XX/XX/XXXX {$360000.00} XXXX Square Feet ( XXXX square feet ) XXXX XXXX XXXX XXXX ( XXXX mile away ) SOLD : XX/XX/XXXX {$350000.00} XXXX Square Feet ( XXXX square feet ) The Vendor 's opinion was that the appraiser was within his rights to provide the value he gave and the keep the very confined radius. I thanked Rocket Mortgage for their attempts, I understand that their hands are tied by the vendor they are working with. However, I do believe this vendor is not working within parameters or ethics, law nor regulation and would like a thorough review of their business practices. The Appraisal company 's name was XXXX XXXX Appraisals, it appears the company has exactly 2 employees and was established in XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2018-03-29

Ava, MO

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: on XX/XX/2018 a credit check was done. I DID NOT AUTHORIZE THIS. I did inquire about a loan on my PAID FOR HOUSE but did NOT NOT NOT authorize a credit check. I am furious about this and want something done asap.
Company Response: Closed with explanation

Timely Response

2018-03-28

Liverpool, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Applied for a home mortgage thru Quicken Loans ( Rocket Mortgage ) in early XXXX this year. I was contacted by XXXX XXXX and I explained what I was trying to accomplish. I needed a conventional 15 year loan with 20 % down ( {$150000.00} home value and me putting down $ XXXX ). My son and his family were to be my " renters. '' XXXX told me no problem, that my loan was approved and to proceed in finding the house. We used their real estate agent and followed all the rules and procedures asked of us. It wasn't until XXXX was off that XXXX XXXX contacted me with an email telling me that an offer I had submitted on a house was accepted and it was during this process I found out that Quicken Loans now wanted 25 % down to get my loan. They baited me and then moved the goal posts at the last minute. I wasted 6 weeks and now I have to go thru another mortgage company and start from scratch. My wife and I have credit scores above 800 and own our home. I'm confused as to why they are allowed to do these types of practices. I'm out {$150.00} for a contractual obligation to the owner of the house who took his home off market.
Company Response: Closed with explanation

Timely Response

2018-03-27

TN

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX, Quicken Loans , Inc., denied my application to refinance my home mortgage. After I complained about the refinance rejection, on XX/XX/XXXX, my application to refinance was conditionally approved. Later on it was denied again. This occurred despite the fact that my property was appraised at XXXX, and I have {$160000.00} in equity. However, the property appraiser indicated that it was not being used at its highest and best possible use. My immediate area previously was occupied by single family residences. Nevertheless, in the process of gentrification, the former single family home lots, such as mine, now contain multiple residences. Of course that is a process over which I have no control. Nevertheless, I have been denied mortgage refinancing because of it. Use of that policy by Quicken Loans , Inc., will have an adverse impact on minorities in this area, since those single resident lot owners who remain in the community after gentrification are more likely to be minorities. In effect, a disproportionate number of us will be more likely to be denied mortgage refinancing on that basis. Quicken Loans, Inc., would not be adversely affected by refinancing my home. Gentrification has caused property values to increase significantly on both single and multiple home lots. Consequently, Quicken Loans, Inc., would not be taking an unreasonable risk by refinancing my mortgage. Its failure to do so amounts to racial discrimination in mortgage refinancing. That should be illegal.
Company Response: Closed with explanation

Timely Response

2018-03-27

Phoenix, AZ

Trouble during payment process

Mortgage: FHA mortgage

Complaint: We were using Quicken loans to purchase a home, which is a new construction on VACANT land scheduled to be finished in XX/XX/XXXX, On XX/XX/XXXX i was asking about the closing costs because I noticed the property taxes {$2800.00} was on the tax cert. I was told this was an estimate because currently the lot was being assessed based on vacant land. On XX/XX/XXXX, I called the XXXX County Assessors office and I spoke with XXXX. I gave her the LOT #. XXXX told me that the only thing due was {$0.00} cents for the year based on the VACANT land. I asked her if XXXX County were going to come to come out and reassess the land now that there will be a home built on it. XXXX told me they will not reassess the lot for two years or XX/XX/XXXX. I emailed Quicken and was told Quicken would have to do their own research. On XX/XX/XXXX, I emailed Quicken and asked for an update. On XX/XX/XXXX, I received a response from Quicken and they stated they are adjusting the closing costs but keeping the escrow account with an estimate of the property taxes included. I responded and asked if RESPA comes into effect because it limits how much settlement costs can be collected. The Quicken rep called me back and explained they don't want us to have an negative escrow account a few years down the line, so it's their policy to collect property taxes based on an estimate. I told the rep that when I purchased a new build home back in XX/XX/XXXX, I ended up being short on escrow and XXXX had me make a payment to catch it up. The Quicken rep basically said it's their policy. I didn't want to delay the closing, so I just let it be and would instead file a complaint with HUD. My complaint is Quicken Loans/Rocket Mortgage is basing our escrow account / monthly payment on an estimate. They concluded {$2800.00} would be due in a few years! so they're over charging each month in the mortgage payment, holding it in their own bank accounts ( probably interest bearing account ). Quicken could have easily over inflated the property tax amount to a point where we would not be able to afford the estimated mortgage payment, which would have made us back out of the deal based on an erroneous monthly payment.
Company Response: Closed with explanation

Timely Response

2018-03-27

Antioch, MS

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-26

IN

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: At the end of XX/XX/XXXX we resumed an application process that had been put on hold in XX/XX/XXXX. Our loan officer re-opened our file and once some information had been updated he took our application for the financing the purchase of our new residence. On XX/XX/XXXX, we received our preliminary pre-approval letter. After going through available programs, we chose and were quoted a 30 year, fixed rate conventional, program with 20 % down. On XX/XX/XXXX we received the early disclosure package, Certification & authorization, Interest Rate Disclosure/locked, and Intent to Proceed. All were signed and uploaded. On XX/XX/XXXX we received our Application package, Credit Inquiry, XXXX, application package and Loan Estimate package. All were signed and uploaded. On XX/XX/XXXX, after a change in down payment from 20 to 5 %, we received a re-disclosure package, which was signed and uploaded. On XX/XX/XXXX we received a Deposit Agreement and request to provide a Gift Letter for the down payment which was signed and uploaded. On XX/XX/XXXX we received a formal approval letter with conditions. The conditions included, transfer of title to one of our properties, proof of funds, payoff of a credit card, proof of payment for taxes, insurance and cancelled checks on a property where the owners hold a life estate, and several others. All were completed and uploaded during the timeframe of XX/XX/XXXX-XX/XX/XXXX. On XX/XX/XXXX the appraisal was scheduled and completed. On XX/XX/XXXX another gift letter was requested for the credit card payoff ; this was completed and uploaded. On XX/XX/XXXX the appraisal was available online. The value came in {$20000.00} over the asking price. Throughout this whole process there seemed to be a lot of focus on a property that we have title to, which the owners hold in a life estate. We provided all necessary explanation of this situation and nothing further was mentioned. The last 2 conditions, proof of transfer of funds for closing and proof of payment of the earnest money, were pending. The appraisal was reviewed and a question related to flood insurance was cleared by the loan processor. The only thing left was the title report and a closing date. On XX/XX/XXXX my husband received a phone call from someone in underwriting, who we'd never spoken to throughout this entire process to advise that their " management team had audited our file and determined that Quicken could no longer offer the program as disclosed and we had been approved for and the only way to move forward was with an investment property loan at a higher rate with 20 % down. We were completely floored by this new information and couldn't understand how we had gotten 3/4 of the way through this process just to find out they couldn't offer what had been disclosed and the rate we had locked. We chose not to move forward with an " investment '' loan, because it wasn't investment, it will be our residence. I have an email log of conversations to show there was never any indication there would be an issue with the conventional loan. We requested our appraisal fee to be refunded, because it became clear that they knew the loan wasn't going to move forward as disclosed, prior to the appraisal being ordered. We've received no firm commitment of that refund to date. Please audit their practices. They're doing things that smaller lenders would never be able to get away with. I can provide all names upon request.
Company Response: Closed with explanation

Timely Response

2018-03-26

Omaha, NE

Closing on a mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2018-03-26

Santa Ysabel, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I am trying to refinance my rental property. I had a Chap XXXX Bankruptcy XXXX in XX/XX/XXXX. This year in XXXX will be 7 years. I had to shortsell my primary residence in XX/XX/XXXX after years of trying to save it. While it was included in the bankruptcy, I was trying to get a loan modification. In the end the payments were too high and I had to short sell. XXXX has rules in place that state you must wait 4 years after the XXXX to be approved for a refi. The mortgage debt was included in the Bankruptcy and yet I'm being held to the shortsell dates in addition to the Bankruptcy years for a total of 11 years before I can qualify for a home loan refinance. This is not fair, the debt was XXXX and I've waited my XXXX years. Someone needs to review these scenarios as this is not unusual.
Company Response: Closed with explanation

Timely Response

2018-03-25

Blackhawk, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-03-22

Plymouth, FL

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: After Hurricane Irma left us with property damage I called Quicken Loans to place the mortgage in forbearance. They walked me through the process of how an adjustment would work and applied the forbearance. I've had monthly phone calls where they've checked in and they've asked me each time if it was my primary residence and if it was occupied and each time I've told them it is not my primary residence, but it does have a tenant who is renting from us. This month when the time came to adjust the mortgage they've told me that they can't adjust it because it's a second home so I now have a {$7000.00} balance due, or {$510.00} a month for 12 months ( they adjusted from 6 months to 12 ). I can not afford an extra {$510.00} a month, I don't have that money sitting in my checking account. Quicken 's response is just " sorry we made a mistake, you need to pay for it ''. I've done the right thing in trying to repay the loan on a property that is upside down when everyone else foreclosed or short selled, now my credit and life is ruined. They are engineered to " amaze '', but not in the way their marketing department wants them to be.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-21

NJ

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I borrowed {$190000.00} from Quicken Loans/Rocket Mortgage to refinance the mortgage on my condominium. The loan closed on XX/XX/XXXX. I checked with the County Recording Office and Quicken recorded a mortgage on XX/XX/XXXX for {$190000.00}. The problem is that the original mortgage has not been cancelled. Right now it looks like there are 2 mortgages on my condominium. I contacted Quicken and they told me that there is nothing that they can do about it. Quicken provided the closing agent for the Loan. Why hasn't the original loan been cancelled and the mortgage marked satisfied? Did they pay off the first mortgage?
Company Response: Closed with explanation

Timely Response

2018-03-21

Hon, HI

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Earlier this month, my significant other received an offer from Quicken loans that he was pre-qualified to refinance the loan on the condo we own jointly. I did not receive a similar offer. I am primary on the title, mortgage, and insurance for the condo. I contacted Quicken loans for an explanation why the primary owner of the condo ( me ) was not made the offer, but the non-primary was. Over a series of 5 phone calls between XX/XX/XXXX and XX/XX/XXXX, I was told the data was acquired from public records through a third party. When repeatedly asking for the criteria of who receives solicitations, I was denied any actual information, and presented with a ever changing list of possible reasons, none of which were accurate. First it may have ben title info, but I pointed out I am primary on title. Then I was told it may have been mortgage, but I am primary there as well. Then I was told it may be DMV ; I pointed out that my driver 's license is also pointing to this condo address. I was told it may be a credit report ; I told them my credit rating is routinely higher than my boyfriend 's. Then it may be income ; but we have commensurate incomes, with me having the higher income the majority of the last 20 years. My understanding from your website is that it is illegal to " discourage you from applying for credit. '' But if lending solicitations are not made to females with equal financial qualifications, isn't that de facto discouragement? I have been denied any specific information about why I was not solicited, other than my info was not in the data purchased from the third party. Quicken would provide no specifics of the criteria used for solicitation -- just hypotheticals, none of which account for the disparate treatment. I have also been denied the opportunity to talk with Quicken 's legal department.
Company Response: Closed with explanation

Timely Response

2018-03-20

Phoenix, AZ

Closing on a mortgage

Mortgage: Other type of mortgage

Complaint: Quicken loans # XXXX, appraisal was done, I told appraiser that the square ft, figures he was using was wrong and that the assessor was going to change them, the correct figure was 1560 sq. ft. backed up by insurance coverage, the appraiser used 1377 sq ft.. The 30 ft diff, is the way the laundry room is situated ( 1560-1530 ) Had a discussion with Quicken loans telling them that the mortgage should be on XXXX instead of XXXX, told QL you can not have a mortgage on part of my house, they chose to ignore this and we closed. I figured that all this info would go to the dept that handles problems and it would get fixed, never did. Spoke to a RE Atty, she told me that you can not have a partial mortgage and that the lender could not foreclose on a partial mortgage, and the Atty thought the only way to fix this is to have the lender write off the loan since it was invalid as it stood., This refinance was XX/XX/XXXX I waited almost a year for this to get fixed, and it never has. So now ( XX/XX/XXXX ) I am refinancing with another lender, if as the attorney believes that my mortgage is invalid then my new lender has a different pay off. I told QL before we ever closed that this needed to be fixed I didn't hide anything, they have known from the beginning that this mortgage was not valid, so now I have been making payments on an invalid mortgage. The assessor shows sq. ft. as 1530, mortgage is on 1377 sq ft. QL paid the taxes which showed the increase and didn't question why. In one of e-mails QL says that the appraisal is based on the legal description and sent me a copy of same as if any improvements ie : house doesn't count, this is a housing tract not an empty lot. The man that called me today regarding my payment said that they make mistakes but not his department he just wants my payment, problems go to a different dept. I have copies of the discussion and e-mails regarding all this. This appraisal shows 1377 sq. ft. in spite of all the info they have regarding this it still has not been corrected.? How many people have been foreclosed on when maybe they had a way to save their property, especially if there was a mistake in their mortgage? We expected this to be fixed to both of our satisfactions before now, it wouldn't have been that difficult to do, but we were never contacted QL just let it go. This mortgage would never been valid. Contracts aren't supposed to contain major mistakes. Current e-mails are available if needed.
Company Response: Closed with explanation

Timely Response

2018-03-15

PA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: On XXXX I had an initial discussion with an agent from Quicken Loans. During our discussion, I told the agent that I was interested in having an introductory conversation about refinancing my home loan. He asked to look check my credit, and I said ok. I figured since this was an early conversation only a soft pull to see my scores would occur. I was not under the impression this would be a hard pull on my credit report. As it turns out it was a hard pull and was reported to XXXX XXXX. I had a conversation with the same agent on XXXX and told him I was not ready to move forward as I mentioned on XXXX and I wanted to wait for my current mortgage statement. On XX/XX/XXXX my credit was pulled again by Quicken Loans without me being aware. This time it was pulled and reported to all three credit burrows. On XX/XX/XXXX I checked my credit report and saw all of this information and my credit score took a hit for 6 points. I feel that it should have been disclosed from the start what pull would be occurring on my account. If I would have known it was a hard pull, I would not have continued any conversation.
Company Response: Closed with explanation

Timely Response

2018-03-15

Boston, MA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am filing because I am very unhappy with the way that Quicken Loans continues to mishandle my escrow account. I purchased one unit in a three unit condominium complex last XX/XX/XXXX in XXXX, MA. QL took from my escrow account and paid the taxes for all 3 units. XXXX will not break the tax bill into 3 individual parcels until the beginning of the fiscal year ( XX/XX/2018 ). The XXXX Treasury Department informed me that the appropriate procedure is for the loan provider to look at the Master Deed Agreement ( in my closing docs ) and only pay my portion of the tax bill which is 28.6 %. The city of XXXX does not take action on the entire parcel if other units do not pay the bill. Instead, QL took {$2900.00} from my escrow account and my portion of the tax bill should have been {$790.00}. I was also told that for the XXXX tax bill, if my neighbors are slow to pay, QL will take money from my escrow to pay my neighbors taxes again since they must pay the taxes on the parcel associated with the unit. I am sure you will agree that this is outrageous. I have been working with XXXX XXXX at QL. She told me that she had investigated and QL did everything correctly. She told me it was only QL responsibility to pay whatever they pulled from the city as a tax bill on that combined parcel. Although the tax bill was significantly higher than planned in escrow, it was not QL responsibility to contact me prior to paying. This entire situation could have been avoided with one phone call. I am asking QL first and foremost not be allowed to create this problem again by taking my money and paying the entire tax bill for XXXX. I I am also asking QL to refund {$2100.00} to my escrow account and take my property out of escrow and recoup the money from the city or the other unit owners. QL will not lift a finger to help me recoup the money they took from my account. QL receives the benefit from interest free escrow, they should also shoulder the risk & responsibility and recoup, not solve their problem by stealing from customers escrow accounts. I am in discussions with my neighbors to try to get them to pay me instead of the city for their portion of the taxes. Hopefully we will be able to work it out and I will provide the money to QL to put back in escrow. However, Quicken needs to stop this practice and should not be allowed to take more than my share of taxes from my escrow account for next quarter. It looks to me as they intend to repeat the same problem. I have asked QL to stop handling my escrow. I am not required to escrow as my credit score is excellent and the down payment was almost 40 %. They have also refused and said I need to wait until the loan has been in place for 24 months. Incidentally, this is the second time that Quicken took money from my escrow to pay the wrong bill, but they did agree to refund in the first incident.
Company Response: Closed with explanation

Timely Response

2018-03-14

Charlotte, NC

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Complaint: Quicken Loans replied on XX/XX/2017 ( letter included ) to a 15 USC 1692g debt validation and U.C.C. 9-210 account /collateral requests and did not produce the collateral or status as required in 14 days. When challenged in Federal court for the same they have not produced the requested data. Quicken is in violation of the Uniformed Commercial Code, FDCP Act and NCDCPA who simply sent a bifurcated promissory note when collateral was requested based U.C.C. 9-210 on the authority of a robo-signed fraudulent assignment. Despite the collection being disputed, they continue in the extortionate collections by communicating non-judicial foreclosure threats with fraudulent documents without any offers or communications to modify. QUICKEN LOANS AS SERVICER IS ATTEMPTING TO USE EXTORTIONATE, UNFAIR, AND DECEPTIVE PRACTICES IN VIOLATION OF FEDERAL DEBT COLLECTION PRACTICES AND NORTH CAROLINA DEBT COLLECTION PRACTICES ACT TO FORECLOSURE ON PROPERTY WITH A ROBO-SIGNED FORGED ASSIGNMENT WITH PROBITHED NOTARIAL ACTS. ALL PARTIES ARE MISPRESENTED IN THE INSTRUMENT OMITTING QUICKEN LOANS AFFILIATION AS OFFICERS OF EMPLOYEES WHILE REPRESENTING ANOTHER OFFICER OF ANOTHER ENTITY WITHOUT PHYSICALLY BEING BEFORE A NOTARY IN VIOLATION OF MICHIGAN AND NORTH CAROLINA PUBLIC LAW. THE SAME HAS BEEN REPORTED TO THE ATTORNEY GENERAL AND THE MICHIGAN OFFICE OF THE GREAT SEAL FOR NOTARY CONFLICT OF INTEREST SECTION 55.291 ( 9 ) A notary public shall not take the acknowledgment of a record by or to a bank or other corporation of which he or she is a stockholder, director, officer, or employee, under circumstances where the notary public is named as a party to the record, either individually or as a representative of the bank or other corporation and the notary public is individually a party to the record. North Carolina Fair Debt Collection Practices Act 58 70 110. Deceptive representation. North Carolina Fair Debt Collection Practices Act 58 70 95. Threats and coercion. No collection agency shall collect or attempt to collect any debt alleged to be due and owing from a consumer by means of any unfair threat, coercion, or attempt to coerce. Such unfair acts include, but are not limited to, the following : Using or threatening to use any illegal means to cause harm to the person, reputation or property of any person ;
Company Response: Closed with explanation

Timely Response

2018-03-12

White Plains, NY

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Payday loan

Company Response: Closed with explanation

Timely Response

2018-03-09

Liverpool, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: I am the XXXX XXXXt for a home that is being financed by Quicken Loans and appraised by XXXX XXXX XXXX out of XXXX TX. The lender had an appraisal done on the property and the appraiser bypassed several comparable properties that were recently sold and very similar in every aspect and used comparable properties that were almost a year old as well as devaluing the property based on incorrect assumptions about upgrades and modifications done to the subject property. This caused the property to come in {$6000.00} under the contract price. This same property had 6 or 7 offers that were above the contract price. I reached out to Quicken loans to help contest the appraisers findings and they submitted some of my the information that I submitted the first attempt. When the appraiser responded and I attempted to send additional information Quicken loans refused to send the additional information. This is causing an unnecessary financial loss to me and my client.
Company Response: Closed with explanation

Timely Response

2018-03-08

New Britain, CT

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I applied for a mortgage and they denied me. They said I needed a debt to income ratio of more than 43 % and they denied me. I have two tenants whose combined rent is more than enough to cover the entire mortgage. He did not look at my current income which includes their rent receipts. He did not know how to read a income tax return.
Company Response: Closed with explanation

Timely Response