PENTAGON FEDERAL CREDIT UNION
Consumer Complaints
There are over 1318 complaints on file for PENTAGON FEDERAL CREDIT UNION. Dated between 2019-12-01 and 2012-03-29.
Complaints Page 8
2019-04-16
Arlington, VA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Called pentagon federal credit union on Tuesday XX/XX/XXXX to request a copy of all the fraud events that were associated with my credit card account more importantly the events that occurred towards the end of last year where I was contacted by PenFed fraud detection asking me to confirm suspicious transaction attempts, 1 was a flight from XXXX XXXX airport to a country in XXXX amounting to a couple thousand dollars and the second was for XXXX XXXX or XXXX trip also totaling a couple thousand dollars once I confirmed I had no knowledge of these transactions PenFed took immediate action by closing the account and creating a new account with a new card number. However after spending over an hr on the phone PenFed the day of XX/XX/19 Penfed seemed to not be able to identify where a record of these fraud events could be I asked representatives a set of questions to get them to realize or acknowledge that it is unacceptable for a financial institution to throw away any records or documentation of fraud events that occurred less than 12 months ago, my first question was if PenFeds fraud detection system identifies suspicious behavior and declines transactions does Penfed reach out to the customer to confirm fraud on an account to know if they need to record, investigate and document any action taken regarding fraud or do they just reach out to confirm fraud in order to know if a new card should be sent out? Each time a sense of panic filled the air with reps putting me on hold and trying to scramble together a way to address my question finally a manager said that while they dont have the information about the fraud attempts he will send me a document on XX/XX/XXXX stating fraud did occur and a new card was issued with new account. The next day Penfed stated they got the request but was too busy to formulate a basic document with no detail, on XX/XX/19 I called again and a rep from member services transferred me to a manager by the name of XXXX she advised me that the request for the document was submitted and she will make sure I receive it by XXXX XXXX calls me at XXXX stating that they got rid of the report documenting the attempted fraud that was detected. I then expressed how this was unacceptable and inquired on notes that were associated to the account around the dates of the issuance of the new account number XXXX begins to get upset and starts incoherently answering my question with answers to a question I didnt ask and just repeating that answer ( I was asking if they had notes for those dates and she kept saying there is no record because the charges fell off. But that should not affect the fact that Penfed called me and confirmed fraud I wanted notes from the call regardless of transactions ) despite several attempts to provide clarity I then realize that Id have a better chance getting an automated system to help than XXXX so I asked to speak to a manager XXXX then suddenly becomes very pleasant and transfers me to XXXX I assume her supervisor same thing occurs XXXX puts me on hold several times and on the final time XXXX says the fraud department stated that disputes should have what Im looking for and XXXX stated he would reach out to them on XX/XX/19 I said ok well thats odd because there was nothing for me to dispute and we can see all the disputes Ive submitted if these events were under disputes wouldnt we see them as well? XXXX tone became very assertive and said : Sir! This is the information Im being told. I will reach out to them tomorrow and call you back I requested for XXXX to send me a document outlining our interaction and what occurred during the call and specifically that he would call me back on XX/XX/19 after speaking with disputes XXXX declined and got very upset I inquired why and initially he stated that it was a waste of his time which infuriated me and I reminded XXXX of how Much time of mine Penfed has wasted Time that hes getting paid for and Im not, after that XXXX put me on hold and hung up the phone minutes after. Penfed has not made contact since.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-14
Washington, DC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-10
Glen Arm, MD
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-09
Cheverly, MD
Written notification about debt
Debt collection: Credit card debt
Notification didn't disclose it was an attempt to collect a debt
Complaint: On XX/XX/XXXX, I received a called from the Pentagon Federal Credit Union, Confirmation/Declaration of Loss Department. I was told that they had a check in the amount of {$1500.00}, dated XX/XX/XXXX. I was e-mailed a form to signed and return. I was given the options to Deposit in Account, Reissue Check or Other. I checked tReissue Check. When I inquired about the check, I was told that they were behind and would get to it as soon as they can. After about a month or so, I contacted them again, and was told the money was deposit in my account. I was used to make payments toward my delinquent two credit cards. That was not what I checked on the form. Payments plan was already in place to what I could afford to pay. I had an allotment being deposit in my saving via direct deposit. I lost my job and was unemployed. I put in for Hardship, but was denied. I spoke to the Branch Manager at the site located in XXXX XXXX, Virginia. She spoke to her manager and he refused to return the money. A law firm wrote the Pentagon Federal Credit Union a letter regarding Bad Debt Collection on my behalf. The check was deposited without my signature. Although, I paid what I could afford to pay, as a retaliation, they sold my two credit cards to two collection companies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-05
Kansas City, MO
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-05
Washington, DC
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-04
Augusta, GA
Getting a loan or lease
Vehicle loan or lease: Loan
Confusing or misleading advertising or marketing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-04
Birmingham, AL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-04-02
Columbia, MO
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-01
Pardeesville, PA
Threatened to contact someone or share information improperly
Debt collection: Other debt
Talked to a third-party about your debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-31
Plymouth, FL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: The company closed XXXX closed my card without notice even while paying my debt down. XX/XX/2018 XX/XX/2018
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-30
Glenarden, MD
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-30
Northville, MI
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Complaint: XXXX, MI XXXX I NEED TO SEND DOCUMENTS IN TO HAVE MY 3 ACCOUNTS OPENED. 1 CREDIT CARD, 2, 2 OVERDRAFT LINES.
CALLED and left two messages for XXXX XXXX at XXXX ext XXXX.
XXXX XXXX XX/XX/2019 XXXX XXXX XXXX. XXXX XXXX, MI. XXXX Office of the Vice President, XXXX XXXX XXXX VIA : Consumer Financial Protection Bureau Application IDs : XXXX and XXXX To a materially interested party, I am requesting Applications ID : XXXX and XXXX to be pushed through. I have no derogatory information in my file with XXXX, XXXX nor XXXX. As of XX/XX/2019 I have a FICO of XXXX with XXXX. I hope we can come to a peaceful resolution against your party without future complaints and if required potential litigation and change of venue if your party requests for my simple two checking accounts with a {$500.00} overdraft protection limit on each and minuscule credit card line.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-29
Batesville, SC
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Anchorage, AK
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-28
Chicago, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: Unauthorized inquiry/inquiries.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-26
Caldwell, NC
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Arlington, MA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-03-25
Jard De Naranjito, PR
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Getting a loan or lease
Vehicle loan or lease: Loan
Credit denial
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-25
Clermont, FL
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Pentagon Federal Credit Union ( penfed.org ) Application for Line of Credit for Investment Property Closing documents for loan received XX/XX/2019.
Closing documents included a document entitled : " Occupancy and Financial Status Affidavit '' ( PenFed XXXX ( XX/XX/XXXX ) - XXXX XXXX This document requires a signature certifying that the property being mortgaged will serve as my primary residence.
PenFed Credit Union was aware that the property WOULD NOT serve as my primary residence. I brought this fact to their attention ( representative name XXXX XXXX ). XXXX XXXX assured me that PenFed understood that the property was not to be my primary residence, yet he informed me that the document needed to be signed, anyway.
The document states that the Federal Credit Union Act ( 12.U.S.C.1751 ) prohibits Pentagon Federal Credit Union from making a mortgage loan on a home that will not be the principal residence of the member.
The fact that the property WOULD NOT be my principal residence was submitted multiple times, although the application process encouraged me to say that I " could possibly '' reside in the property ( apparently in order to get around the FCUA regulations ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-22
Converse, TX
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-22
Garden Valley, TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-22
Hillsboro, NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief