PAYPAL HOLDINGS INC.
Consumer Complaints
There are over 6328 complaints on file for PAYPAL HOLDINGS INC.. Dated between 2019-12-02 and 2013-04-04.
Complaints Page 12
2019-10-02
Katonah, NY
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XX/XX/2019 I made a transaction via Paypal to a merchant in the amount of {$2000.00}. My husband did not recognize the transaction therefore he report it fraud to XXXX credit card services. Once my husband knew the transaction was mine he called XXXX credit card services to let them know to cancel the fraud dispute. XXXX then returned the money to the merchant on XX/XX/2019. The merchant never received the money and Paypal claims they do not see the money that was returned to the merchant. I have even provided documents from XXXX to Paypal. Paypal refuses to credit the merchant whose account has been in the negative because of this issue and XXXX is refusing to refund ththe money to our card. Our XXXX has disappeared into thin air and we are paying intrest and fees on it to XXXX. The merchant 's account has now been sent to an outside collection agency and merchant is now requesting the money from my husband and I to resolve the amount owed.
Company Response: Closed with explanation
2019-10-02
Head Of The Harbor, NY
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-02
Garrett Park, MD
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-02
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-02
Foothill Ranch, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: PayPal simply does not like or accept challenges to their dispute resolution findings. Any type of rebuttal, they view it as a challenge to them and retaliates by immediately restricting your account completely before closing it with a generic reason stating PayPal doesnt do business with people like me.
I started using PayPal in early XX/XX/2019 because I lost my job and was preparing to be homeless. I had to settle and prepare for a lot of my personal affairs. This included holding my mail for periods of time until I can get back on my feet. My friends and family would start using PayPal to send money to me so I can survive. I had been using either XXXX to cash out the funds or transferring to my bank account. As each day gone by, my bank account was hit with numerous expenses which eventually I wasnt able to use them. The fees from XXXX has started to add up and it wasnt worth it to cash out {$20.00} or {$40.00}. I remembered i had the PayPal debit card sent to me. However i was in XXXX XXXX, XXXX and my mail was being held in XXXX XXXX, XXXX. I dont retrieve my mail often cause its a 6 hour drive each way. I dont remember when I was able to activate the debit card from Paypal. I probably had it in my possession the first week of XXXX. Anyways, I never used the PayPal debit until XX/XX/2019. I begun to notice my balance being unusually low.
I looked and realized my debit card was used for purchases and cash withdrawals days before my first use which was XXXX. I disputed the transactions as unauthorized. *Paypal cancels my current debit card on XXXX and issues a new one. They responded on XXXX stating my claims are denied because the card was present, chip read, pin entered. Plus I had possession of the card. PIN can only be known by authorized user.
I called and stated that I do have the debit card and its not lost or stolen, but is PayPal stating that their Debit card is so secure it can not be skimmed or hacked? There is no possible way someone I have never met or known to use devices or programs to obtain my card information to duplicate one and known my PIN? The response was unless I gave them the information. Thats accusation without any evidence.
I decided to test them by disputing charges in which I told them within the first set of disputes that I authorized. They came back the following day, XXXX using what I wrote stating in your first set of disputes you acknowledged using your card after XXXX, therefore you authorized these transactions.
So in the first set of complaints you did not dare to say who used the debit card but I had possession, but with 100 % certainty that only an authorized user will know the PIN and no possibility the PIN can be discovered. In the 2nd set, you stated I used the card and I had possession.
I disagreed and got my account restricted than closed. PayPals debit card doesnt follow Federal Guidelines for unauthorized transactions with PIN used and consumers liability?
Company Response: Closed with explanation
2019-10-02
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-01
Oxford, GA
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: A request was made to pay my daughter 's softball coach for equipment and uniforms using Venmo. I was not completely aware of how Venmo worked and looked up the Coach 's name on Venmo. I found a XXXX on Venmo assuming this was the coach name, I transferred {$410.00} to this account. When I saw the coach on the XXXX of XXXX she advised me that she had not received the payment on Venmo. I told her that I sent it on Venmo to the address of XXXX, the Coach stated that was not her account her Venmo account was XXXX XXXX @ XXXX. I submitted a form to Venmo, no response, so I called their customer service department, I was told that there was nothing they could do. Their suggestion was to continue to reach out to XXXX XXXX and request the funds be transferred back. I asked Venmo for a telephone number and email address for XXXX and they stated it was company policy to give out the information. I asked them why then would they allow users who have so closely related names, exact names as a matter of fact to be able to use Venmo in that fashion. The lady at Venmo said she didn't make the policies. She advised was to continue to reach out to the XXXX and see if she would send back the money. I have attempted numerous times to contact XXXX about returning the funds as they did not belong to her. And I have reached out to Venmo to do the same, and they have not.
Company Response: Closed with explanation
2019-10-01
Warren, MI
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-01
TX
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Complaint: This letter is in reference to # XXXX by XXXX XXXX XXXX , XXXX, XXXX XXXX, CA XXXX. I first was contacted by telephone on XX/XX/XXXX from associate Mr. XXXX XXXX ( XXXX, ext XXXX ) in an attempt to collect a debt reportedly purchased from PayPay Inc for approximately {$650.00}. This was the first contacted and first time I was made aware of such a claim. I requested a written statement of the disputed balance ( amount owed ), verification of the debit, name of creditor, and origin of the claimed debt to the mailing address which they declined to perform. I then asked for an emailed copy of this information which they declined to perform. They stated I needed to log-in to a company portal to view this information, but in doing so may waive my consumer rights. I have formally requested to dispute the amount and have mailed a written request mailed XX/XX/XXXX.
Secondly, this is an attempt to collect an invalid debt. I reviewed prior transactions with PayPal, Inc and have no current or prior outstanding balance. I also in the entirety of my account had purchases in sum not exceeding {$100.00}. I contacted PayPal Holdings, Inc by phone on XX/XX/XXXX at approximately XXXX XXXX with Mr. XXXX and Mr. XXXX ( # XXXX ). According to the PayPay Holdings, Inc records they confirm that the account is current with XXXX balance and no active collections in process. They further confirmed there has not been a balance outstanding on the account and stated no attempt was initiated by PayPay Holdings, Inc to collect on a balance.
Third, in confirmation using the government ability to review my credit report, there are no current charges or claims listing outstanding or debts in arrears.
Company Response: Closed with explanation
2019-10-01
Lewisville, TX
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Complaint: Someone is using my personal information for a PayPal account. The suspect name is XXXX XXXX and is using my email address for unauthorized use of an account. PayPal refuses to fix the issue. The issue was first noticed back in XX/XX/2018, and the issue persists after contacting PayPal to suspend/close the account.
Company Response: Closed with non-monetary relief
2019-10-01
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-09-30
MA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: This complaint is about PayPal 's ( Headquarters : XXXX XXXX, CA ) unfairly taking side in an online sale dispute case.
This PayPal case ( CaseID : XXXX ) is about a transaction of one brand-new set cookware priced at {$240.00} on XXXX, we are the seller. The buyer filed a PayPal case of " Item not received '' initially and a second case of " Item not as described '' subsequently.
We received PayPal 's notices about the cases and forced us to provide information, and we did. We have contacted PayPal several times from XXXX to XX/XX/2019 and asked PayPal to ask the Buyer to provide a little more information on ( 1 ) when did buyer received the item, ( 2 ) who delivered to him and ( 3 ) what's wrong with item. Although some of the PayPal representatives said they would ask the buyer the questions, but we have not received a single answer from PayPal.
PayPal ruled on the case XX/XX/2019 and decides to refund the buyer based on the argument that the decision was made by the buyer 's financial institute. PayPal refuses to ask the buyer to return the item to us and refuses to provide the contact information of the buyer 's financial institute, so we can contact for the item being returned to us.
This is a sale transaction on XXXX and financially through PayPal. We have no problem with any buyer 's refund request, but the buyer should return the item for refund, can't have both of the merchandise and the refund. We don't know why PayPal wants to take side in this case, feel unfairly treated by PayPla with all the excuses, left with loss of the item and the transaction fund.
Thank you for reviewing the complaint.
Company Response: Closed with monetary relief
2019-09-30
Rncho Domingz, CA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XXXX XXXX I was scammed by XXXX different people with XXXX different PayPal transactions. I purchased a good and they both did not send them to me and so I paid money and got nothing. Now, I have no way of contacting them or getting my money back because they blocked me. They took {$21.00} from me and also {$24.00}. I have attached the people who scammed me along with how much they scammed me. Please I just want my money back. To make matters worse I opened XXXX cases with PayPal and they said they could do nothing about it.
Company Response: Closed with explanation
2019-09-30
Atl, GA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-09-30
Fort Lauderdale, FL
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-09-30
Portland, OR
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: PayPal closed my account then took money from a customer from a closed acct and took XXXX placed in my acct from his nobody knows why and now I lost customer and ccant return him his money
Company Response: Closed with non-monetary relief
2019-09-29
Rose Hill, TX
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-09-29
San Diego, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: About six months ago, I had subscribed to XXXX to sell items of our business and personal unused belongings, when XXXX provided a TRUSTWORTHY FUND RECEIVER AND PROCESSOR Paypal. From the very first sale Paypal refused to use valid credit card and print shipping label, so the item was sent WITHOUT SHIPPING LABEL, SITTING SOMEWHERE IN THE UNDELIVERED PACKAGES OF USPS. At the fifth transaction of sale, 11 days after the complition of sale the funds still missing from the account where Paypal supposed to have deposited 9 days ago!! The last and ultimate sale, Paypal had received the funds of thrust but refusing to allow the printing of shipping label of received trust funds. Called XXXX two times to interfere, XXXX come on line with broken English and heavy lack of competence, failing to reliese the part of funds to print shipping label. Paypal had been braking bylaws, trust issues and general consumer confidence matters, and XXXX had been promoting this ROUGE BUSINESS!!!
Company Response: Closed with explanation
2019-09-28
Hinsdale, IL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I was looking for Upgraded concert tickets so my daughter would be out of the rain for the concert. Many people were selling. I asked the person many questions, they seemed legit i usually feel like paypal is a secure way to go, tickets were going to be given through ticketmaster. Which is a secure site. I sent the money, and the very second i did, the person said not to send it ( even tho they would have already got notified at this point ) and wanted me to send the money through a different app now. Which i asked if they had prevs. And they told me no. They Cont to tell me to send the money NOW! right now! On the other app, i said no, i want a refund or my tickets. They told me to trust them and just do it. I contacted paypal and they told me they received the payment and there was nothing they could do, id have to ask these people for it back which is of course impossible. This all happen XX/XX/XXXX started about XXXX and lasted till about XXXX. I just want my refund. Which i sent {$160.00} dollars, and there was a XXXX fee for my bank to transfer it to these people. I was trying to make sure my daughter wouldnt get sick at a concert she was waiting months for. And i get scammed by who ever this was. Its just wrong. And for paypal not to do anything is unacceptable as well.
Company Response: Closed with monetary relief
2019-09-28
Chicago, IL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: This complaint stems from a fraud/hacked account case with PayPal. On XX/XX/2019, I received an email written in XXXX from Paypal confirming my request to transfer {$1000.00} from my bank account to my PayPal account. As I did not do this, I immediately contacted PayPal to cite the fraudulent transfer ; the email I was directed to contact for potential fraud cases was XXXX '. After contacting them, I was ensured a case was opened to look into my fraud request. A couple days later I saw {$1000.00} was withdrawn from my bank account. Paypal then refunded the {$1000.00} and froze my account and I thought the episode was over.
A few weeks later I started getting emails from Paypal requesting I pay {$1000.00} because my PayPal account had a - {$1000.00} balance. When they finally called, I explained that a fraud case had been opened ( I provided the case number ) because {$1000.00} had been taken from my bank account but that it appeared to have been resolved and PayPal said ok.
About 2 months later, starting in late XXXX/early XXXX, I started getting calls from unlisted numbers. A voicemail was left from someone saying they represented XXXX, XXXX XXXX XXXX XXXX, and they were calling to collect an {$1000.00} debt I owed to PayPal. After reading about debt scams, I waited until I received a letter in the mail to confirm this was a legitimate company. I finally received a letter on XX/XX/XXXX asking I pay a debt for PayPal. XXXX called again and this time I informed them that I owed no debt and explained the fraud case I had with PayPal. I let them know I was filing a complaint with the FTC and they asked me for all of the proof of my fraud case. As I do not trust this company, I said no and I was giving it all directly to the FTC.
Ultimately, I am not sure who exactly is at fault between XXXX and PayPal, but due to the months of harassment over {$1000.00} I do not owe because my PayPal account was hacked, I am filing a complaint. I have screenshots of all my email correspondence with PayPal as well as my bank statement showing the money withdrawn from my bank account and being refunded. I also have a timeline of events : XX/XX/XXXX - unauthorized transfer request, complaint filed.
XX/XX/XXXX - case opened, {$1000.00} withdrawn from personal bank account into PayPal account.
XX/XX/XXXX - Paypal refunds {$1000.00}.
XXXX XXXX - password to PayPal account changed, account frozen.
XX/XX/XXXX - negative PayPal balance reported.
XX/XX/XXXX - negativePayPal balance reported, call with PayPal to resolve issue.
XX/XX/XXXX - negative PayPal balance reported. XXXX XXXX - Calls from XXXX started, requesting debt of {$1000.00}.
XX/XX/XXXX - letter received from XXXX requesting {$1000.00}.
Today - filing complaint.
As I never authorized any transfer of funds and had an account compromised, I feel my time continues to be wasted by requesting a debt I never owed. I would like the CFPB to inform XXXX to stop harassing me about this debt. I am happy to provide any evidence necessary to the CFPB to back up my account or speak on the phone. Thank you.
Company Response: Closed with non-monetary relief
2019-09-27
Wonder Lake, IL
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Paypal has been holding a total of {$110.00} in my account on reserve since XXXX of 2017.
They will not release my money.
They made unreasonable requests for me to submit " business documents '' to them to get my money released. I explained that I am not operating a business.
At one point they indicated that they had set a minimum reserve on my account for over {>= $1,000,000} USD which is absurd and unreasonable.
I attempted to close my account and they declined my request.
There is no reason at all for my money to be held XXXX by this company for nearly 24 months without any valid explanation whatsoever.
Company Response: Closed with non-monetary relief
2019-09-27
MA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019 I accidentally purchased tickets for a show at XXXX via a third party website with no affiliation with the show venue or promoter called XXXX.
These tickets were to be willcall at the XXXX box office for the day of the show, and I had paid {$340.00} for the tickets to this third party. This would not have been an issue for me if the tickets were willcall as expected.
When I got to the box office at the show, there were no tickets waiting in willcall at the box office. Dismayed I asked the attendant to look again who happened to ask for our email receipt to pull up the tickets. We pulled up the email and showed the attendant the receipt who informed us that they did not have a relationship with that company and to dispute the transaction with the payment issuer. We then had to purchase 4 more tickets for {$110.00} with tax.
Fortunately for me I thought, I bought the tickets through PayPal so I could dispute it then and there. So while I was at my evening of XXXX XXXX and XXXX XXXX, I logged into PayPal on my phone through a web browser and disputed the transaction. Paypal 's dispute module does not let you upload supporting documentation after the fact to find out, so the only thing they had to go by was the statement I put in the dispute where I happened to mention the price difference ( which in MA is an illegal markup ).
PayPal took until XX/XX/XXXX to review and deny my claim in a matter of 6 minutes with no explanation. When I called PayPal to find out why the representative told me that I was uneligible for the fraud dispute because I mentioned the price disparity and seller claims the tickets were delivered.
I offered to provide to PayPal my supporting documentation which included the purchase of replacement tickets, the sworn affadavit from the venue about the fraud, and the original email about willcall tickets.
The representative at PayPal refused to let me email or provide the documentation, and only was able to reopen the ticket. As stated before, PayPal doesn't let customers add to tickets when documentation is available after the fact, but I figured this time they may reach out to me for it again.
Today at XXXX outside of Paypal 's calling hours I received yet another denial notice about my claim with no additional request for documentation.
At this point I think there is no further recourse between PayPal and myself short of small claims court. And I would really like to avoid having to miss work and be out more money to get my money back. Paypal 's fraud protection service did not work as advertised and is not fair to customers who use their service.
PayPal transaction # XXXX PayPal claim ID # XXXX
Company Response: Closed with explanation
2019-09-27
Anaheim, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-09-27
TN
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On Thursday XX/XX/XXXX I tried to purchase tickets from An individual who said he had two tickets for XXXX $ so I went for it like an idiot. The person blocked me after payment
Company Response: Closed with monetary relief
2019-09-27
Finksburg, MD
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I was paying a fellow gamer to assist in a game on XXXX XXXX. I was promised assistance but when I forwarded the money he immediately booted me from the game and ignored all messages. Person will also not acknowledge emails.
I initially paid {$25.00} which he returned and stated he needed it to be 25GBP.
I resent and was then booted, soon to realize I had been scammed.
PayPal states that since it was a friends and family transaction that it doesn't matter if I was scammed.
Company Response: Closed with explanation