PAYPAL HOLDINGS INC.
Consumer Complaints
There are over 6328 complaints on file for PAYPAL HOLDINGS INC.. Dated between 2019-12-02 and 2013-04-04.
Complaints Page 11
2019-10-08
Bel Alton, MD
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-08
Superstition Mtn, AZ
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: In XX/XX/XXXX I cancelled an auto payment with XXXX. I resigned up for the same service for {$100.00} a year. On XX/XX/XXXX I received a notice from my bank my account was overdrawn because both {$100.00} and {$120.00} were charged to my account by XXXX. I didn't have money in there for both charges because both charges where not supposed to go through. I contacted my bank and XXXX. XXXX said they saw both charges and said the {$120.00} should not have been charged to my account. They again cancelled the subscription for {$120.00} but left the correct one for {$100.00}. They then immediately refunded the {$120.00} on XX/XX/XXXX to Paypal.
Paypal continued several times to collect the {$120.00}, so I called them, wrote to them, and emailed them. They told me I didn't cancel correctly because I had to cancel with XXXX AND paypal. I should only have to cancel with the company processing the charges, not with Paypal! Then Paypal said the refund was on hold because the charge didn't go through - a charge that should never have been presented in the first place. So. I put money in my bank account so that the charge would go through and Paypal could process the refund. The charge cleared my account and Paypal has had the money since XX/XX/XXXX, which was confirmed by my bank. It was in Paypals bank account on XX/XX/XXXX.
On XX/XX/XXXX Paypal claimed the money would not clear my account until XX/XX/XXXX and I would get the refund after that. This is absolutely NOT TRUE! Paypal had the money XX/XX/XXXX. Not only did they have the money by this date, they also had the money from XXXX on XX/XX/XXXX. Yet they still refuse to give me my refund for a charge that should never have been processed in the first place!
If Paypal puts charges through that are not authorized by the vendor, they should be held accountable. And if Paypal holds all refunds for days after they receive them, they are earning interest on money that is not theirs. They charge my account to overdraw with an unauthorized charge, and now they are keeping my refund money - for several days!!!!!. Their practices are shady at best and possibly criminal.
Company Response: Closed with explanation
2019-10-07
Washington, UT
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-10-07
Bakersfield, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019, i tried to make a transfer for the amount of {$600.00} into my XXXX XXXX account. Paypal says it went through.However, i never received any money into my bank account and now XXXX XXXX is telling me they never received it. It's been close to three weeks, and neither paypal or XXXX XXXX has been able to help, and they're telling me to check with the other, but all im getting is the run around.
Company Response: Closed with non-monetary relief
2019-10-07
Galena, OH
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XX/XX/2019 I sent {$300.00} to a user on venmo and his username was XXXX. We had agreed he would drop off my item at the post office that day and he would give me the tracking number. He did not do so and by now transferred my money to his account and deleted his venmo account. He scammed me. And I contacted venmo support and they said they can't do anything without his authorization and I should try and reach him but he deleted his account. I really want my money back.
Company Response: Closed with monetary relief
2019-10-07
San Francisco, CA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I have a Venmo account and a Venmo mastercard I use this as an easy way to get paid of jobs I do as a XXXX on XXXX and XXXX XXXX. I also use it as a way to collect rent or deposits from current of new roomates whom rent to. I had just received XXXX from a new roomate for rent and deposit and was trying to Venmo the tenant moving out but could not complete Transfer. The next morning I finally get hold of customer service they ask me to take a picture of my id and email it to them. I do this and then get an email saying that I should link my bank account and and do the Transfer somewhere else. Ok weird, then I get an email saying that they have permanently froze my account and are taking my money for up to 6 months with no reason why and that they may after 6 months decide to keep my XXXX dollars. They have not responded to my emails and 5 days later I still do not have access to my money.
Please Help me
Company Response: Closed with non-monetary relief
2019-10-07
Newnan, GA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I sent {$48.00} USD to a PayPal member for tickets to an event Transaction ID : XXXX on XX/XX/2019 XXXX XXXX with PayPal ID XXXX XXXX sent : {$50.00} USD Mr. XXXX did not transfer the tickets and promptly shut down his XXXX profile and account so that I could no longer communicate with him. Researched the profile of XXXX XXXX on XXXX and determined he resides in XXXX!!! He was supposed to be in XXXX Georgia!!!
Contacted PayPal and they said since the transfer was technically " authorized '' there was nothing they could do even though it was clearly a scam. Said all they could do was make a note on the account about my experience.
I'm out {$50.00} and have no tickets and am furious with PayPal 's lack of tighter restrictions on their members to be able to do this sort of thing and with the press of a button.
Company Response: Closed with explanation
2019-10-07
Ontario, CA
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-07
Philadelphia, PA
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I was using Venmo, a PayPal company, to transfer {$180.00} into my bank account via their instant transfer option on XX/XX/XXXX at XXXX. I have contacted both my bank ( XXXX XXXX XXXX ) and Venmo numerous times. Both saying that the other is responsible for the money not being received into my account.
Company Response: Closed with non-monetary relief
2019-10-05
Rochester, OH
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019, I paid a person {$42.00} via PayPal for tickets to an event I wanted to attend that night. After I sent the money, the person never sent me the tickets. They stole my money. Please help me get it back. I tried getting help through PayPal to no avail.
Company Response: Closed with monetary relief
2019-10-05
Everett, WA
Incorrect exchange rate
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: Paypal seems to think it's okay to have incorrect and non current exchange rates. I looked through posts from other users and it is consistent with my findings that they do not use up-to-date rates thus charging users more than necessary. Where does the discrepancy end up? Might want to look into that.
Company Response: Closed with explanation
2019-10-05
SD
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: To whom this may concern ; I recently had an unpleasant customer experience with PayPal. I opened my PayPal account earlier in XXXX and included my debit card information. The purpose at the time was to utilize PayPal as a secure service to make online purchases. I however rarely shop online and therefore have had no need to use this account.
At XXXX Mountain Time on XX/XX/XXXX a transaction to XXXX XXXX XXXX transaction ID XXXX ) with a contact e-mail address of XXXX in the amount of {$510.00} occurred on my account. I received 3 push notifications from PayPal indicating possible unauthorized transaction occurred. I woke up on XX/XX/XXXX in the morning, received the notification and immediately logged into my PayPal account. In which a security prompt indicated to change my password due to possible unauthorized activity that occurred. I changed my password and then opened the a dispute case. That was XXXX on XX/XX/XXXX.
At XXXX I received an e-mail indicating, Weve completed our review of your unauthorized activity case and weve determined there was no unauthorized use. Based on our review, we found this transaction to be consistent with you PayPal history.
In the above sentence transaction to be consistent with your PayPal history '' is incorrect because I have never used my account so I had no transaction.
My next contact with PayPal was when I attempted to go back online and re-open the case. I was unable to do so since their system prevents cases to be re-opened on the same transaction. I then attempted to contact PayPal to speak to a fraud representative, to share my story and experience. Hold times were too long, therefore I selected a return call option. I then opened a chat message and requested the funds returned and that the dispute case to be reopened. XXXX was the representative on the chat. They indicated they were not going to re-open the case and that I can write in for an appeal process.
The automated system returned my earlier call in which I spoke to a XXXX with a thick accent. I asked to specifically speak to the fraud department. XXXX stated he was the person to speak to. I asked if XXXX XXXX 's profile was reviewed for fraud, and if IP addresses were looked at to confirm that the transaction did not occur from one of my devices. XXXX stated that each dispute case is handled by a person and that my account did not appear to have an unauthorized third party activity. When I asked for the criteria it was reviewed against he told me to speak to the legal department and send in a written dispute.
My frustration with this company is not only the fact that an unauthorized {$510.00} transaction occurred from supposedly secure company but that in every instance I attempted to share my story no one was willing to listen or go the extra step to reassure me that the account had been fully reviewed.
I would like a fraud investigation opened on the person who hacked my account and my funds returned to me.
Company Response: Closed with explanation
2019-10-05
Bentonville, AR
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-04
Maxwell Afb, AL
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: XXXX claimed he never got the money but it was sent.
Company Response: Closed with explanation
2019-10-04
Atlanta, GA
Confusing or misleading advertising or marketing
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: PayPal was offering a sale on products at a third-party online retailer ( XXXX XXXX XXXX ). I attempted to make use of the sale ( https : //www.paypal.com/us/webapps/mpp/offers? view=details & offerId=7ZG9B9GJN8HTW ), doing exactly as they described in the offer. No discount was added when I checked out. I contacted them multiple times to try to get my issue resolved ; both times I called them, they said that they would look into it and resolve the issue for me. Both times my claim was rejected, because it did " not count as a billing dispute. '' Here is the exact, detailed account of what happened : XX/XX/2019 - I was on the PayPal website, and saw an offer for 65 % off clearance items at XXXX XXXX XXXX if you use PayPal to check out. I clicked the provided link to the clearance page at XXXX XXXX XXXX, and ordered XXXX items, for a total of {$110.00}. According to the PayPal offer page ( see above for link ), all I had to do was " check out with PayPal and your offer will be automatically applied. '' Which is what I did. No offer discount was applied at all. I was charged the full amount for the items I purchased on the XXXX XXXX XXXX website.
XX/XX/2019 - After discovering that no discount was applied when I checked out, I opened a complaint on the PayPal website. I described my grievance, and filed it under " other '' as there was no category for what I was describing.
XX/XX/2019 - My claim was denied, with the explanation that my claim " doesn't match our qualification for a billing dispute. '' XX/XX/2019 - I called the PayPal support phone number, and described my grievance. The person on the phone was very apologetic, and said that he would take care of it for me. He said that the issue was that my complaint was classified incorrectly, and that he will reclassify it for me, and that they should be able to apply the discount. I received an email from them saying that the reason for my complaint had been changed. Good, I thought, this might finally get resolved.
XX/XX/2019 - I received another email saying that, once again, my claim " doesn't match our qualification for a billing dispute. '' Once again, my claim was denied.
XX/XX/2019 - At this point, I was very frustrated. I called the PayPal support line again, and explained what's been happening. Once again, the person helping me was apologetic, and says that he will work to resolve my dispute.
XX/XX/2019 - I received another email, saying that my claim " doesn't match our qualification for a billing dispute. '' This is the third time my claim has been denied.
XX/XX/2019 - I submit my complaint to the CFPB. In doing so, I call the PayPal support line once again, to clarify the exact dates that I called on, and who I spoke to. After telling them that my intention was to use the dates and names in a CFPB complaint, they told me that they aren't going to give me that information. ( The person I spoke to was named Jazz, and the call reference ID was XXXX ) As of today ( XX/XX/2019 ), I have not received any of the 65 % discount promised in the original offer. I have spoken with the PayPal team three times -- twice to get my issue resolved, once today to clarify details of the case.
Company Response: Closed with explanation
2019-10-04
El Paso, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I made a money transfer through paypal to a person who was selling tickets for a concert this individual gave me their account and ask for me to screen shot when i had made the transaction and they would send me the tickets. when i send the money they did ask for me to do it through the selection of friends and family, they then went on to tell me that the payment was first on hold and a couple of days after that they said they contacted paypal and were told no money was ever sent. the money was taken from my account and i contacted paypal and they also said the money was in their account. when contacting this person they just kept with the same story of paypal telling him the payment was never made. i contacted paypal on XX/XX/XXXX again on XX/XX/XXXX and one last time on XXXX XXXX. i want my money back since i have no tickets or atleast for this individual to be stopped before scamming someone else.
Company Response: Closed with explanation
2019-10-04
Berwyn, MD
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-04
OK
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: my paypal account was frozen around XX/XX/XXXX after having the account for years, ive always had high usage, we have a store and we use paypal a lot. People pay us with gift cards and i put them on my paypal and transfer the funds to my bank or to my husband. Paypal told me that some of the cards applied to my account were reported lost or stolen and now my account is frozen with {$3100.00} in it. I believe that my account was hacked as well as there are a few transactions in there that i dont recognize and my XXXX account and XXXX XXXX accounts were also and they told me i was using a VPN ( which i dont have or even know how to use ). I have called them numerous times, messaged them several times and told them what is going on but they still will not release any of my funds. I even agreed to leave {$500.00} in there in case of any charge backs even tho i have a very low charge back rate on my paypal, but i need my money! i have copies of my messages to them trying to resolve the issue however the messages from XX/XX/XXXX have been removed but say i can access them for 90 days i just need to get a hold of them and i did but he told me i would have to reach out to their legal team to get a copy of that one.
Company Response: Closed with explanation
2019-10-04
Anaheim, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with non-monetary relief
2019-10-04
Durham, NC
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-03
Spring Hill, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: PayPal is holding my money for 180 days. The money received was from our business account. I have uploaded all documents verifying my identity and documents. The money is suppose to be used for medical reasons and they still froze my account and not able to withdraw my funds. We've explained to them PayPal or our account shall not get any charge backs because it is a transfer from one account to another. It wasn't a goods and services transaction and it was suppose to be as family and friends. Money was sent from XXXX, in which we own, to our personal account, XXXX. We've tried to explain this to them and tried to get a hold of someone in corporate, but was unsuccessful. Please help, as I can not be without certain medications and I'm waiting for a XXXX XXXX. This has caused great amount of stress and frustration. One of the documents uploaded was a photo of one of my medical bills. Not to mention I have to pay for my housing. The reference number is below. I will personally hold PayPal responsible if anything should happen to medically, mentally, and physically.
Reference ID : XXXX
Company Response: Closed with non-monetary relief
2019-10-03
Anaheim, CA
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-03
Canutillo, TX
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2019-10-03
Binghamton, NY
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2019-10-03
Sanders, KY
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I banked with XXXX since XXXX of XXXX and shortly opening the checking account I noticed some very tedious transactions from Paypal. I contacted my bank and asked them to dispute these fraudulent charges and they said they would. 2 months after XXXX sends me a verification stating that some were credited and others were found that they had been legitimate! How I told them they were not my charges!? I contacted Paypal in XX/XX/XXXX to discuss how this may have happened and advised them the only time Ive done business with PayPal was roughly XXXX. I gave Paypal all the information they requested from me to discover 2 accounts had been tied to my name fraudulently and requested they be disputed and terminated. I gave Paypal several phone calls between XXXX and XXXX of XXXX and there still has been limited action taken to help me resolve this matter. In XXXX XXXX removes me as a consumer setting my account XXXX XXXX in the negative and Im now without a financial institution and the bank claims to have had fraud liability protection. I have submitted proof to the XXXX branch on XXXX XXXX XXXX XXXX Kentucky. The bank never took my account seriously even after I had disclosed in specific my need for the account coming from XXXX XXXX that handles my XXXX funds monthly. I was told no chArges for atm transactions not true, I was charged for my first order of checks that was free, I learned the hard way that my account was in fact not a real checking account but considered a cash account? I had that fixed! I used to stand high about my thoughts of these financial institutions and now am just overwhelmed with anxiety and stress not having much appreciation for myself its that bad. Im suffering terrible hardship Im being harassed and I keep begging to make this all a thing of my past. These companies do not care about us small time consumers we are just trash or thats the way I sure do feel after this plus much more.
Company Response: Closed with non-monetary relief