ONLINE Information Services, Inc.
Consumer Complaints
There are over 667 complaints on file for ONLINE Information Services, Inc.. Dated between 2019-12-13 and 2013-12-06.
Complaints Page 6
2019-04-28
Benton, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-04-27
Orlando, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with non-monetary relief
2019-04-26
Mem, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-04-24
Superstition Mtn, AZ
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: 1. A debt collector ( ONLINE COLLECTIONS ) called me multiple times to collect a debt of around {$170.00} for XXXX XXXX.
2. I called the XXXX XXXX and they informed me that I do not have or had any debt with them. My current balance is {$0.00} ( XXXX ) dollars. Before that the balance was in my favor because I had a security deposit which they refunded about a year ago when account was finally closed. I specifically asked about collections or anything and XXXX XXXX declined that they submitted by account to collections.
3. I called Online Collections and asked to call XXXX XXXX together to settle the issue but they declined to make such a call and offered me to wait.
4. I can wait, but not when I have a derogatory mark on my credit score.
Company Response: Closed with explanation
2019-04-18
Mineral Wells, MS
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-04-18
El Paso, TX
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2019-04-17
Vernon Hill, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-04-17
SC
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: I have several collections placed on my from Online Information Services. I have disputed these accounts several times. I received billing statements with just my name and an amount. This is not proper validation according to the FDCRA.
The collections are not mine and I am unable to contact the original creditor because the hospital was bought out and renamed. I keep getting told to dispute with the credit bureaus. Well I spoke with an attorney and was advised to start here first before filing suit. This has already taken up too much of my time for accounts that are not mine
Company Response: Closed with explanation
2019-04-16
Mountain View, OK
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with non-monetary relief
2019-04-16
Taft, OH
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-04-16
Phoenix, AZ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with explanation
2019-04-16
Saint Petersburg, FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-04-15
Jacksonville, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with explanation
2019-04-15
South Florida, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: To whom it May concern, I received the medical services from XXXX of XXXX XXXX, when I finish the procedure that same day I ask them if I have to pay any deductible to what they answer that they have to process the service with my health insurance first, I never received a letter from of XXXX of XXXX XXXX or phone call either, I realize that I owe you money because a collector agency ONLINE COLLECTIONS GRVL reports the account to my credit under collection damaged my credit and I am in the process of buying a house for my Family, I need help to solve this problem because I understand that they had to communicate with me first, I have never refused to pay a debt.
Thanks.
Company Response: Closed with non-monetary relief
2019-04-13
Halyoke, MA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: The original creditor, XXXX XXXX of XXXX, removed the account from my credit reports because the account does not belong to me ; I have never resided at the address attached to bill that this company keeps sending as their form of verification ; failing to comply with Federal Law by being unable and/or unwilling to provide a valid instrument of indebtedness, a consumer contract with my signature on it. They also report to the bureaus using an account number that does not match with the one they use on my correspondences ; just one of their many violations. ( See attached photos )
Company Response: Closed with explanation
2019-04-13
Colfax, IN
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: I did not recieve any written or verbal notification of this debt. Have called to resolve, both the debt collector, and utility company it stemmed from. Both could not help me either verify/or pay this debt.
Company Response: Closed with explanation
2019-04-12
Billerica, MA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
Company Response: Closed with non-monetary relief
2019-04-12
SC
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: A couple of months ago I noticed a collection on my credit reports that I have no knowledge of by a agency called Online Information Services. I was informed the collection was from some utilities in another state.
I then in turned called the original creditor like I was advised to do. The original creditor is XXXX XXXX XXXX. I informed them that I never opened any utilities or authorized any utilities to be opened in my name. I was informed the account was opened online.
I was advised to dispute the account. I received a correspondence in the mail from online information services which is a billing statement with my name and a wrong address. The tactics this company is using is illegal.
Company Response: Closed with explanation
2019-04-11
Mount Holly, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-04-10
Palos Park, IL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: debt was paid to original owner, collection agency reporting false claim.
Company Response: Closed with explanation
2019-04-10
Newark, NJ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: On or about XX/XX/XXXX, I mailed XXXX XXXX a debt validation letter via priority mail. XXXX XXXX failed to respond and they failed to validate the alleged debt. On or about XX/XX/XXXX, XXXX XXXX retaliated against me by reported the fraudulent debt to Multiple Credit Reporting Agencies, in violation of the the Fair Credit Reporting Act. On or about XX/XX/XXXX, I disputed the alleged debt and the fraudulent debt was removed from XXXX Credit reporting agency and I am awaiting the results from the other reporting agencies.
Company Response: Closed with explanation
2019-04-02
Warrenton, VA
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Company Response: Closed with non-monetary relief
2019-04-01
Memphis, TN
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I have sent SEVERAL VALIDATION requests to Online Information Services and it was never completed. They also stated in this recent letter they only verified the debt. I also asked not to send a photo copy of an old bill and that's what they sent anyway. I also have asked if they can't validate this debt to please remove from all affected credit reports. I never received VALIDATION or PROOF that I have a business contract with Online Information Services.
Company Response: Closed with explanation
2019-04-01
Carver, MA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: Good Evening ; Please perform an investigation to determine whether or not this account belongs to me, as I am unable to recognize this business. Please erase this from my credit report.
I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
Company Response: Closed with explanation
2019-03-27
Jacksonville, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with explanation