OCWEN FINANCIAL CORPORATION

2018-07-16

NY

Trouble during payment process

Mortgage: FHA mortgage

Complaint: i paid off my loan that i had with ocwen. i had a payoff quote good until XX/XX/2018 for the amount of {$120000.00}. They received that amount on XX/XX/2018. At the time, my escrow Balance was {$1600.00}, which i have from my online account and i also have a statement date XX/XX/2018. Shortly after paying my account off i noticed my escrow fall to $ XXXX, with no reason as to why. No taxes or insurances were paid to make this happen. i received a check from them in the amount of {$900.00}. I contacted Ocwen and the person i spoke with ( i dont know their names because they dont speak very good english at all ) told me that the reason for the difference was that my payoff was actually {$120000.00} and thats why i received less, because i didnt send enough to cover my payoff. I pointed out to him that i sent exactly hat was listed on my payoff letter i received and i also sent it a day early. After looking into that, he agreed that i was correct. So then i asked for a explanation fo the escrow and he couldnt come up with one. i asked to speak with a escalation manager, whose name i also dont know but his extension is XXXX he tried to tell me that i had less in my escrow account than stated everywhere in my online account. He asked for a few days to resolve this and i agreed, but then told me no, i wasnt entitled to any more money. They tried to tell me that in XX/XX/XXXX i had XXXX in my excrow and then they paid my insurance which brought it down, however as stated in the payment history and in disbursement schedule, i had {$2300.00} when they received my payment in XX/XX/XXXX, then the {$1200.00} for my home insurance came out on XXXXXX/XX/XXXX leaving me with {$1100.00} and i made a payment adding {$570.00}. in the end, i had {$1600.00} in my escrow and i am entitled to all of that back. i am requesting they send me the difference in the {$1600.00} and the {$900.00} i have recieved plus interest. At this point my taxes are due which i was using this escrow money to pay for. i dont feel im being unreasonable as everything i have that i am using in my favor, came from Ocwens website. This is the info they have given me! The most recent contact i have is with XXXX XXXX at XXXX, she needs from XX/XX/XXXX until friday the XXXX to look into this which in my opinion is far to long. i can see this within hours. its right in front of our faces
Company Response: Closed with explanation

Timely Response

2018-07-16

NY

False statements or representation

Debt collection: Mortgage debt

Indicated you were committing crime by not paying debt
Complaint: I received an Action to Foreclose a Mortgage on XX/XX/XXXX. Included in that document was an acceleration of the debt. ( Please see attached pages Items 6, 7, 8, 9 ). The Acceleration date determined was XX/XX/XXXX. The 6 year Statute of Limitations expired on XX/XX/XXXX yet the Plaintiff, through a debt collection agency named XXXX XXXX XXXX, headquartered in XXXX, NY, has ignored the law and continues to attempt to foreclose on my property. XXXX filed a subsequent foreclosure Action for the same Plaintiff on the same matter, on XX/XX/XXXX, which is almost two months past the 6 year Statute, which they had to know or did know. This is a willful, knowledgeable, non compliant action on the part of the Plaintiff, XXXX XXXX XXXX XXXX XXXX, Ocwen and XXXX. Ocwen 's latest attempt to collect on this debt was a demand for payment dated XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-16

LA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-16

Itasca, IL

Unable to get your credit report or credit score

Mortgage: Conventional home mortgage

Complaint: Spoke with the servicer, Ocwen The last reported date was XXXX, Its the middle of XXXX. Called to see why and they told me that they only report on a quarterly basis. That seems to be outside of the guidelines which is 60 days this si the second time I had to file a complaint with CFPB.
Company Response: Closed with explanation

Timely Response

2018-07-15

Grand Mound, IA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I have contacted all 3 credit bureaus and the original creditor multiple times and have disputed serious errors on my credit report. Ocwen Loan Service ( mortgage company ) recently reported to all 3 bureaus that I have had an open account since XXXX and they have falsely reported late payments for XXXX, XXXX and reported a 'late payment ' for XX/XX/XXXX. I have NOT had an active account of any kind during those years. The data reported by Ocwen to all 3 credit bureaus are NOT true and are an absolute impossibility! I have had NO interaction with them since XXXX yet they even continued to report a closed account all during XXXX as well. I was denied credit and a mortgage as a result of this malicious and negligent reporting. I have filed multiple disputes with XXXX, XXXX and XXXX as well as Ocwen, but in each case credit bureaus have reported that Ocwen 'verified ' and/or 'validated ' this. Again, this is 100 % impossible and is fraudulent reporting by Ocwen.
Company Response: Closed with explanation

Timely Response

2018-07-14

Mill Valley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have attempted modification request with my mortgage lender Ocwen Loan Servicing ( OLS ), recently and was declined for unjust reasons which will be outlined within this complaint. OLS, has flagrantly declined any options for me to retain ownership of my primary residence according to the decline letter OLS, has grossly misrepresented my monthly earnings in an attempt to not work with me in retaining my home. The letter of denial reflects that the decision was made on XX/XX/XXXX. There were some but not all, of the missing documents faxed to OLS on XX/XX/XXXX. Prior to me having an opportunity to collect the remaining missing documents from my accountant and bank, which would better support my income ; OLS informed my 3rd party that I had been denied for any available programs which would assist in bringing my home loan current. Im self-employed and the recent wild-fires here in California have negatively impacted my business, which is why I feel behind for starters. My business has been slowly moving into the right direction however Im playing catch-up on virtually everything that I pay out of my earnings each month with only one income. Based on the content of the denial letter, there appears to be no tangible reasoning that can be made in order to determine how OLS came to their decision to not allow my loan to be modified. Reason # 1 ) The account is greater than 90 days delinquent. And Reason # 2 ) In performing our underwriting of a potential modification we could not offer you a payment that is within the guidelines of Ocwens modification program. Since there is no known loan modification demographic or criteria, which mandates that a loan that is greater than 90 days can not be modified, this reason is not acceptable. Furthermore, reason # 2, explains that the Streamline underwriters for OLS, could not offer a payment within the guidelines of OLS programs. However, they do not detail what was deficient on my part, whether it be income, affordability etc. these reasons for denial are both frivolous and incomplete. OLS, is seeking to force my loan into foreclosure and pad my loan with unnecessary exorbitant foreclosure junk fees, attorneys fees and late charges for the purpose of OLS, building extra revenue from placing me into this denial process. My actual income is now at {$6000.00}. ( OLS ), is refusing to thoroughly consider all options for my loan to avoid foreclosure. This is a direct violation to the California Bill of rights. The California Homeowner Bill of Rights became law on XX/XX/XXXX to ensure fair lending and borrowing practices for California homeowners. The laws are designed to guarantee basic fairness and transparency for homeowners in the foreclosure process. Key provisions include : Restriction on dual track foreclosure : Mortgage servicers are restricted from advancing the foreclosure process if the homeowner is working on securing a loan modification. When a homeowner completes an application for a loan modification, the foreclosure process is essentially paused until the complete application has been fully reviewed. Guaranteed single point of contact : Homeowners are guaranteed a single point of contact as they navigate the system and try to keep their homes a person or team at the bank who knows the facts of their case, has their paperwork and can get them a decision about their application for a loan modification. Verification of documents : Lenders that record and file multiple unverified documents will be subject to a civil penalty of up to {$7500.00} per loan in an action brought by a civil prosecutor. Lenders who are in violation are also subject to enforcement by licensing agencies, including the Department of Business Oversight, the Bureau of Real Estate. Enforceability : Borrowers will have authority to seek redress of material violations of the new foreclosure process protections. Injunctive relief will be available prior to a foreclosure sale and recovery of damages will be available following a sale. ( AB 278, SB 900 ) Tenant rights : Purchasers of foreclosed homes are required to give tenants at least 90 days before starting eviction proceedings. If the tenant has a fixed-term lease entered into before transfer of title at the foreclosure sale, the owner must honor the lease unless the owner can prove that exceptions intended to prevent fraudulent leases apply. ( AB 2610 ) Tools to prosecute mortgage fraud : The statute of limitations to prosecute mortgage-related crimes is extended from one to three years, allowing the Attorney Generals office to investigate and prosecute complex mortgage fraud crimes. In addition, the Attorney Generals office can use a statewide grand jury to investigate and indict the perpetrators of financial crimes involving victims in multiple counties. ( AB 1950, SB 1474 ) Tools to curb blight : Local governments and receivers have additional tools to fight blight caused by multiple vacant homes in their neighborhoods, from more time to allow homeowners to remedy code violations to a means to compel the owners of foreclosed property to pay for upkeep. ( AB 2314 ) The California Homeowner Bill of Rights marked the third step in Attorney General XXXX response to the states foreclosure and mortgage crisis. The Mortgage Fraud Strike Force was created in XX/XX/XXXX to investigate and prosecute misconduct at all stages of the mortgage process. In XX/XX/XXXX, Attorney General XXXX secured a commitment from the nations five largest banks for up to {$18.00} billion for California borrowers.
Company Response: Closed with explanation

Timely Response

2018-07-13

Burlingame, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-13

Caldwell, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-12

Chickasha, OK

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-12

Fayetteville, GA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-12

Camp Springs, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-12

El Paso, TX

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-07-11

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-11

San Antonio, TX

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2018-07-11

Santa Clarita, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-10

Liverpool, TX

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: After my bankruptcy was discharged in XX/XX/XXXX Ocwen Loan Servicing, LLC.sent me a document dated XX/XX/XXXX that stated as your obligation under the terms of the Note was discharged through bankruptcy you are under no obligation to Ocwen to make any further loan payments.Ocwen still posseses a lien against the property in the amount of the discharged debt under the terms of the Security Instrument ( mortgage or Deed of Trust ) you do have the option of making voluntary payments. I could not make any voluntary payments as I had just lost my job of 27 years with XXXX XXXX due to a XXXX XXXX operation Over the last 4 years Ocwen has threatened to foreclose which brings me to the filing of this complaint that is clearly a case of Deceptive Practice. I am now receiving disability benefits which will enable to pay my monthly payment of {$1100.00}
Company Response: Closed with explanation

Timely Response

2018-07-10

Deer Park, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-10

Key Biscayne, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX, Ocwen Loan Servicing, LLC, communicated for the first time that the flood insurance had expired. Under Florida statutes a lender or servicing company must provide sufficient notice to the homeowner at least 30 days before it actually expires to avoid any gaps or lenders force placed insurance. We provided flood coverage. However on XX/XX/XXXX, Ocwen loan servicing LLC, responded that was unable to verify coverage from XX/XX/XXXX through XX/XX/XXXX. In response to their letter dated XX/XX/XXXX, unable to verify coverage from XX/XX/XXXX through XX/XX/XXXX, be advised Ocwen Loan Servicing LLC, stated on thier previous letter on XX/XX/XXXX, that the policy had expired. This means that there was an existing policy. As per Fema regulations, when ever a homeowner has an existing flood policy there is no gap when renewal because is a rollover. As per Fema regulation, when is a new flood policy then there is a 30 day wait. Ocwen made an admission on XX/XX/XXXX, by clarifying that there is an existing flood policy and therefore is a rollover with no gaps. Whys is Ocwen referring to a Gap? Because is a long time scheme Ocwen was engaged to for many years. In XXXX, a class action lawsuit XXXX v Ocwen Loan Servicing, the servicer agreed to a XXXX XXXX class action lawsuit settlement over allegations they entered into a force placed-insurance scheme that charged the homeowner inflated premiums for flood policy. Ocwen, failed to provide us with the flood renewal within the statutory 30 day prior notice to the policy expiring. We ask that you investigate the matter.
Company Response: Closed with explanation

Timely Response

2018-07-10

Akron, OH

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: This is my third time filing a complaint with the Consumer Financial Protection bureau I have not received any response from this entity of Government as suggested from a response from the state of ohio attorney generals office I am submitting a final complaint before further actions are taken Ocwen Loan servicing C/O XXXX XXXX foreclosed on my property illegally. XXXX County Court has been a party to these illegal seizures of property for years because XXXX County officers of the court sold tax certificates to Companies that were not legal transfers because fiduciary issues of law were violated and the documents of applications to buy and sell the tax certificates were not legalized by the SEC. I and several other homeowners will be initiating a class action lawsuit against The State of Ohio, XXXX County and The ConsumerFinancial Protection Bureau for Conspiracy to commit Financial Fraud headline news The Big Banks are robbing consumers like XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-07-10

Corralitos, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-10

Carmel, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-07-09

Clearwater, FL

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-07-09

Jupiter, FL

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: What is the complaint? I have a property up for short sale and closing listed with a realtor since XXXX last year XXXX. The property has a buyer and all paper work and documentation for this transaction has been provided. I AM TRYING TO AVOID FORECLOSURE. And feel my mortgage servicing company ( Ocwen ) is not acting in good faith as a fiduicary. Also use delaying tactics of requesting the same docs over and over again, having uncertified realtors act as as appraisers to come up with an BPO or valuation price for the property, which is unrealistic based on the damage and required repairs, etc. The property is listed as under XXXX, but their valuation price is over XXXX. What problems are you having? Ocwen is not accepting our licensed and certified appraisal sale price report in making their approval decision for the sale of property. We want them to used the certified appraisal report in the decision and act in good faith as required by law. Also we need the cash incentive offer to help with our moving expenses to be allowed due to all the delays in processing our transaction. What happened? The mortgage servicer had BPO done twice by unqualified appraisers ( realtors ), My realtor and I requested a copy of the lastest BPO done by their realtor in XX/XX/XXXX, and they denied such a report exist. Although my realtor talked to their realtor at such property and say it was to be kept confidential. We need a copy of the lastest valuation report prepared by the mortgage servicer. I believe their BPO is not a good faith estimate or fair market price. Certain factors such as damage and repairs should have been factored in determining the market value such as new roof, repair sewer septic tank system, garage door replacement, kitchen repair due to water damage and mold remediatation.
Company Response: Closed with explanation

Timely Response

2018-07-09

Lawncrest, PA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-07-09

Oro Valley, AZ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response