There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
2018-06-23
Saint Clair, MO
Complaint: My home caught on fire XX/XX/2018. I filed an insurance claim with my insurance company and used the contractor that the insurance company recommended. My company required that the contractor complete some documents and submit contactors license. The mortgage company made two major mistakes. 1. Waived ( at the request of the contractor ) the requirement of the contractor to provide a copy of their license, because they incorrectly thought my property was in Texas. 2. Released the first payment to the contractor without insuring that all documents were completed as required. As a result, this company has subcontracted out work to people that has failed to obtain permits prior to working on my home. This city issued request for the contractor to obtain permits for electrical, mechanical, and plumbing. The company applied for permits, but never completed the work. The permits have expired several times, my home has been broken into and copper piping stolen along with other damages. The windows were installed with gaps all around the edges, walls put up without complete insulation, siding is falling off of the house, heat damaged, broken concrete remains in the garage ( where fire started ), subfloors continue to weaken due to delamination, and the home is showing signs of mold. The insurance company has since dropped my insurance coverage and the contractor has not done any significant work on the home in almost one year. I can not obtain insurance on the home due to the open claim and incomplete work. I continue to pay utilities and mortgage on the home and had to pay to have a security system installed and pay for monitoring. My mortgage company refuses to release money from the claim and my city is calling me into court to answer to expired permits, incomplete construction, and code violations. I have been told that if the issues are not corrected, I will be fined and/or jailed.
Company Response: Closed with explanation
2018-06-22
Chicago, IL
Company Response: Closed with explanation
2018-06-22
Jupiter, FL
Account status incorrect
Company Response: Closed with explanation
2018-06-22
Boston, MA
Complaint: I have a title problem and I have request that Ocwen sent me original copy, this request was made on XX/XX/2018. I had hope to have received this document by now.
Company Response: Closed with explanation
2018-06-22
LA
Complaint: Ocwen Loan Servicing, LLC Loan number # * XXXX Attempted XX/XX/XXXX to intimated into Modification and is attempting to force us into Modification again, we have wrote this company we are not interested in any Modification then they State will send papers to Bankruptcy DEPT to obtain authorization? We will not sign any paperwork for any type of mortgage with this company.
XXXX XXXX vs. Ocwen Loan Loan Number # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, La XXXX XX/XX/XXXX Billed Statement XX/XX/XXXX Image XX/XX/XXXX and XX/XX/XXXX Payment XX/XX/XXXX 2 Payments. {$560.00} x 2 = {$1100.00} Image XX/XX/XXXX and XX/XX/XXXX Payment XX/XX/XXXX Payment XX/XX/XXXX Operator : XXXX. XXXX XXXX EST Paid on : XX/XX/XXXX - Paid by : XXXX XXXX M.T.C.N # XXXX Payment Amount : {$560.00} x 2= {$1100.00} Written on XXXX XXXX Carbon Copy : Attention : XX/XX/XXXX and XX/XX/XXXX [ XXXX XXXX Default Notice Letter : VIA # XXXX Reference Code : 1201 Federal Law States Customer must be full 30 full days in default before a letter is to be mailed out. ] Postmarked : XX/XX/XXXX.
Image Postmarked : XX/XX/XXXX Delivered signed XX/XX/XXXX.
XX/XX/XXXX Payment XX/XX/XXXX Payment XXXX Payment Amount : {$760.00}, Confirmation Number # XXXX Additional Funds included with Payment for : XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} XX/XX/XXXX Late Charge XX/XX/XXXX - {$28.00} [ XX/XX/XXXX and XX/XX/XXXX Payment XX/XX/XXXX ] Late Charges Paid twice ( 2 times ) {$28.00} x 2= {$56.00} XX/XX/XXXX and Concern : 1 Previous Servicer Fee : {$88.00} was Paid to : Ocwen Loan Servicing wS not applied as Previous Servicer Fee, Ocwen Loan continued to charge for this fee paid on : XX/XX/XXXX.
[ In Error : Ocwen Loan applied as Principal Payment. Review below Frame # 1 Image Recent Account Activity : XX/XX/XXXX Payment XXXX under the Principal Column, this was not a Principal Payment.
It was paid as : Previous Servicer Fee Only!
Concern : 2 Paid : XX/XX/XXXX charged as Fee.
XX/XX/XXXX Billing Statement Continued to Charge as Fee.
XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$88.00}.
XX/XX/XXXX Billing Statement Continued to charge as Fee : {$88.00} XX/XX/XXXX Billing Statement Continued to charge as Fee : {$88.00}.
XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$88.00}.
XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$88.00}.
XX/XX/XXXX Billing Statement Continued to Charge as Fee : {$67.00} Concern:3 Where did this {$67.00} Previous Servicer Fee come for from? On XX/XX/XXXX the only Previous Servicer Fee that was owed Was {$88.00} and was paid on XX/XX/XXXX.
Ocwen Loan continued to charge for fee paid for additional 7 months.
Ocwen Loan has failed to submit successfully payments and over payments we have paid in past years, we requested Principal balance which they have not sent? XXXX XXXX they were paid over {$15000.00} in payments until each payment is credited correctly there will be no modification papers signed.
Company Response: Closed with explanation
2018-06-22
Lannon, WI
Complaint: On XX/XX/XXXX we closed a sub-prime, non-fixed mortgage with XXXX. XXXX XXXX purchased the note and mortgage as the saying goes before the ink was dry, on XX/XX/XXXX. This team created many pooling agreements, for which the lenders were sanctioned heavily. There are many more happenings between then and now, to make a long story short we will not opine. But we can point to every bit of the way if questions are asked.
1. XXXX shortened our home by 400 sq.ft. on the main level in the appraisal, that resulted in a sub-prime loan instead of the conventional loan. Come to find out XXXX was only looking for sub-prime loans. We were duped as they stated they dealt in conventional loans. Again, we were misled to believe we did not have the equity needed for a good loan, we had good credit, we were solicited and told they were the best lenders they even had a set of best practices that no other lender adopts. Come to find out XXXX 's former name XXXX XXXX was sanctioned with those " best practices '' under the XXXX presidency. The XXXX presidency honored XXXX as XXXX was his number one contributor.
2. The Truth in Lending Act. This Act was promulgated to offset the shenanigans mentioned above. A necessary or mandatory element to defeating the Act is and was soldiers or lawyers continually setting precedent effectually knocking the under pinning out the Act. This can not be better shown or exposed, as the Supreme Court decision in XXXX XXXX XXXX. XXXX completely exposes bad precedent for many years. The unanimous Court clearly states that the Act has some how been misinterpreted. That Congresses intent is unquestionably clear. There is no need to clarify or amend, it is clear!
XXXX. We argued XXXX XXXX. XXXX No. XXXX, the very same precedent that XXXX corrects. The XXXX Court got it wrong and ruled against us and then added a bunch of costs and fees on top of it to further insult and harm us. Our attorneys simply asked us to suck it up and take like a man or woman. Realistically we were told ignorance of the law is no excuse. But we got it right. We were nondisclosed the appraisal at closing, when we did get the appraisal it was after the 3 or 7 day rescind period that put us in the 3 year rescind exception, we refused to make payments until the appraisal was renegotiated or prepayment penalty excused in a letter to the lender. The pretender lender XXXX refused to admit that the appraisal was missing 400 sq. ft. at approximately {$100.00} a sq.ft. equaling {$40000.00}. in equity plus more inaccuracies like stating our home was in a urban area when it is in a rural area.
4. The lender has been trying to get a sheriff sale. We have been fighting. The last time the lender tried to get the finial ok from the lower Court which would put a end to our rescission defense or plaintiff claim in adversary court over rescission. The lower Court found that the lender had SCHOCKED the conscience of the Court. But the lender found more precedent that does not fit by law or fact to achieve the sheriffs sale on XX/XX/XXXX. The lender convinced the bankruptcy Court that abandonment is the precedent to seek the sheriff sale. Yet in 16 years the lender never has mowed the lawn or plowed the driveway or heated the home that we built so pipes would not freeze or fixed anything.
We are parties of interest. We absolutely have a valid TILA claim of rescission. The trustee somehow has closed its eyes that the lender should be liable to return to the estate what would be due to us when the lender is forced to abide by law under the TILA rescission statute. An appeal that has been filed by us, and we have submitted our brief. Now the lender pleas to the appeal Court for time to file its response brief, or discretion to allow the lender to escape the precedent that would be made because the law and facts are with us. The adversary Court got it wrong and the damage has not been done. The Judges even if they are good appointees should realize that the Constitution is paramount. We have been wronged and can be corrected. That correction is that by following congress 's intent and the Supreme Courts command in XXXX, we have abided by the procedure set out in Reg Z and the TILA. The reasoning is we are interested parties and plaintiffs in a valid Adversary claim of property. The lender has convinced the Bankruptcy Court and appeal Court to remove the stay that protects us. To allow this lifting of the stay will quash our right to legally prove that we legally rescinded.
By not lifting the stay it would quash any legal claim the lender has. And correctly put the lender in a position to honor the legal rescission that still is. But the sheriffs sale will by law end our search for justice. Irreparable harm will be inflicted if the sheriffs sale is allowed.
The lender has admitted to pretty much every wrong that it has been accused of, and yet the Courts seem to treat the lender as if they have clean hands.
Company Response: Closed with explanation
2018-06-22
Mesa, AZ
Company Response: Closed with explanation
2018-06-22
Kenneth City, FL
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-22
Coral Springs, FL
Company Response: Closed with explanation
2018-06-22
Spfld, OH
Complaint: XX/XX/XXXX Good morning, We're reaching out to you, in the hopes that you will assist us, with our negotiations, with Ocwen loan servicing.
We are WELL aware of the fact that Ocwen has a very long history of deception and fraud, when it comes to dealing with distressed homeowners and we need your help in our situation.
We began our negotiations with them on XX/XX/XXXX. At that time we got a snapshot of our account status and we told XXXX, employee # XXXX that we would be submitting all paperwork required for review of our loan.
On XX/XX/XXXX, we spoke with XXXX XXXX employee # XXXX. She informed us that all 52 pages that we faxed, were documented, imaged in and that the review process would begin within 3 to 5 business days.
During the month of XXXX, we were required to resubmit the XXXX form, along with proof that my husband, XXXX XXXX, was the Executor of the Estate on this account.. TWICE. We did so happily.
During the month of XXXX we've had contacts with them on a weekly basis and each of those conversations, we were told that our request for modification was being reviewed.
We spoke with Ocwen on the XXXX, to XXXX, employee # XXXX and then to XXXX XXXX, employee # XXXX. At that point we were told that NO modification was being reviewed.
We requested to be transferred to a supervisor and we spoke with XXXX, employee # XXXX. He told us that the original request for modification was, in fact, closed on XX/XX/XXXX. Meaning - Ocwen has been lying to us for the past 3 weeks.
In order to review this loan for modification, a request ticket for an Assumption Modification must be made first. Documentation must be submitted for that and once approved, the formal modification can be completed. This was discussed during the very first conversation we had with Ocwen and they agreed that this would be done simultaneously, with our request.
All of the notes from our conversations are attached to this complaint and we're asking that you reach out to Ocwen immediately, so they take this matter seriously and we get to where we need to be as quickly as possible.
Thank you for your help with this!
Company Response: Closed with explanation
2018-06-21
Detroit, MI
Company Response: Closed with explanation
2018-06-21
Inglewood, CA
Complaint: Due to financial difficulties, my father and I has defaulted on our mortgage. We reached out to Ocwen Loan Servicing to discuss options and was placed on a repayment plan in XXXX of XXXX whereas I was required to pay a large initial down payment toward the repayment plan in the amount of {$10000.00} with payments to begin on XX/XX/XXXX. I called into Ocwen to authorize my payment by phone on XX/XX/XXXX which was to be dated XX/XX/XXXX. The representative that I spoke with dated the check for XX/XX/XXXX which caused the check to be returned insufficient funds. I immediately reached out to Ocwen to advise of this issue however ; there did not want to take responsibility nor resubmit the check to my banking institution. As a result, the repayment plan that was offered broke. Ocwen loan servicing required that I start the process over again and submitted all updated financial information to submit my request for workout assistance which I did. In the submission to Ocwen, I requested for the plan to be restored as a result of their error. Several months later, Ocwen offered me another repayment plan however ; increasing my payments to an amount we are unable to afford. They advised me they would be mailing me the repayment plan that will require our signature which I never received. The first payment was due on XX/XX/XXXX. To date, we still have not received the repayment agreement. Furthermore, given the age of my father and medical condition, I also requested if we were able to be considered for a Loan Modification however ; was advised that we received several modifications in the past which was not true. We only received 1 modification which was offered in XXXX. We attempted to explain this situation to Ocwen however ; they would not accept our response.
Company Response: Closed with explanation
2018-06-21
Bartlett, TN
Company Response: Closed with explanation
2018-06-20
Allerton, NY
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-20
Santa Monica, CA
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-20
CA
Complaint: Ocwen reported to credit bureaus I was delinquent in paying mortgage and sent me my pay history.
They neglected to mention that I made several extra mortgage payments they charged to " principle payment '' because I learned you have to call them directly to tell them to " ONLY APPLY TO PAYMENTS '' As you can see below, here are those payments that should have covered my mortgage payments no matter what so I was never delinquent in paying : XX/XX/XXXX {$1600.00} XX/XX/XXXX {$170000.00} XX/XX/XXXX {$910.00} XX/XX/XXXX {$1800.00} * *Note : The Ocwen phone person is the one who explained they put extra payments into principle only even though I didn't know that she told me she can now click the button that says " ONLY APPLY TO PAYMENTS ''.
I am asking you to please have Ocwen revise their credit company reports to show I have been on time with my mortgage since the beginning.
Thank you. XXXX XXXX
Company Response: Closed with explanation
2018-06-20
NJ
Company Response: Closed with explanation
2018-06-20
Bellewood, KY
Information is missing that should be on the report
Company Response: Closed with explanation
2018-06-19
Juniper Hills, CA
Problem during payment process
Complaint: I have a loan with OCWENLOANS. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and OCWENLOANS with no successful resolution. XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/XXXX-XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
Company Response: Closed with explanation
2018-06-19
Falmouth, VA
Complaint: Dear CFPB - please see the information below - this is NOT a duplicate - I am requesting your assistance to get OCWEN to correct erroneous CREDIT Reports and charging late fees for payments made as agreed in the RESPA. This is NOT a duplicate request. Thanks XXXX XXXX Print complaint Submitted to the CFPB on XX/XX/XXXX PRODUCT Mortgage ISSUE Trouble during payment process We received your complaint. Thank you.
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work.
YOUR COMPLAINT FOR CFPB : I do not believe just sending this complaint to OCWEN will resolve the issue. I have not seen anything different from my trying to resolve the issue directly with OCWEN. OCWEN clearly shows they began servicing my mortgage on XX/XX/XXXX, IAW the RESPA, and their records clearly shows ALL payments made on time with the right amount of mortgage payments. OCWEN continues to report Mortgage servicing by a PREVIOUS mortgage company and bases their records on WRONG information. IAW the RESPA OCWEN began servicing my Mortgage Loan on XX/XX/XXXX, NOT XX/XX/XXXX, through today,. OCWEN 's records and mine CLEARLY shows there has never been a late payment since XX/XX/XXXX. ALL payments always made as specified by OCWEN and ALWAYS before the required due date.There has never been a late payment to OCWEN. IAW verifiable records. PLEASE CORRECT : IF OCWEN cares to report to the CREDIT Bureau 's it should be CORRECT and IAW with the RESPA. from XX/XX/XXXX NOT XXXX, through today. There should NOT be any late charges because the monthly mortgage payments are always the CORRECT amount and always paid to OCWEN on time. AGAIN, OCWEN should be reporting for the period they serviced my mortgage, XX/XX/XXXX, IAW the RESPA from XX/XX/XXXX through today. XXXX began servicing my Mortgage on XX/XX/XXXX through XX/XX/XXXX. I have records showing the mortgage payment amounts to XXXX were specifically stated by XXXX and the specified amounts were always paid to XXXX on time, NEVER Late and always the amount specifically specified by XXXX. IF XXXX reports to the credit bureau 's it should be accurate. RECORDS clearly shows the CORRECT Mortgage amounts as specified by XXXX were always paid on time. Please correct the WRONG reporting.
View full complaint Sent to company STATUS Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond.
Their response should include the steps they took, or will take, to address your complaint.
You should receive an update from the company within the next 15 days, and a final response within 60 days.
Marked as duplicate STATUS Marked as a duplicate complaint on XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-19
Longwood, FL
Company Response: Closed with explanation
2018-06-19
Clayton, MO
Complaint: THIS IS A QWR, QUALIFIED WRITTEN REQUESt, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, PLEASE, PLEASE, Provide all documents from the loan modification and family and name transfer of this loan between the dates of XX/XX/XXXX and XX/XX/XXXX. In addition please provide all documents from XX/XX/XXXX to XX/XX/XXXX the period of OCWEN Loan Servicing. I have made several request for this information without receiving this information. You have closed complaints as duplicates on several complaints submitted. As recent as today you submitted that you were making an interim response when you were in fact Closing the Complaint. As I submit this QWR QUALIFIED WRITTEN REQUEST, NOW on XX/XX/XXXX @ XXXX XXXX. OCWEN has not sent notice to me or the CFPB that you have closed the last complaint submitted XX/XX/XXXX as Complaint Closed with an explanation, The same explanation you continually lie and use to cover the mistakes you have made.
What is ridiculous is this same information OCWEN is lying and denying is on file with the CFPB.
Again, THIS IS A QWR, QUALIFIED WRITTEN REQUESt, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, PLEASE, PLEASE, Provide all documents transacted from XX/XX/XXXX to XX/XX/XXXX, in regards to this loan.
OCWEN has reached a new low. You have provided only the original loan documents signed by my DECEASED DAUGHTER, originally signed XX/XX/XXXX.
You have had this loan only since XX/XX/XXXX and the original request was for the transactions subject to the original complaint first filed. Trust that you will not get away with this. This will become my lifes work. I will now make everyone in this country aware of OCWEN who is not already aware of your hideous reputation for loan servicing errors and law suits and what you have done while lying slogan continues HELPING HOME OWNERS IS WHAT WE DO.
THIS IS A QWR, QUALIFIED WRITTEN REQUESt, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, THIS IS A QWR, QUALIFIED WRITTEN REQUEST, PLEASE, PLEASE, Provide all documents since XX/XX/XXXX when you started servicing this loan to XX/XX/XXXX, in addition to the loan modification and family transfer documents from my deceased daughters estate, and documents relating to the attempted transfer of this loan in a foreclosure status with {$13000.00} due upon transfer and documents relating to payments returned to me.
Company Response: Closed with explanation
2018-06-19
Charlotte, NC
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-14
Diamond Bar, CA
Complaint: Received a XXXX with the Letter F in identifiable event, Box 6 F- Means by agreement according to the XXXX form.
1 ) I have never had an agreement with either OCWEN or XXXX XXXX XXXX XXXX, Please provide me with the agreement. Please provide proof of Agreement.
2 ) Box 7 it says Fair Market Value XXXX ( XXXX ) How did they come up with this? What is it based on? please provide proof 3 ) Box 2 XXXX amount Discharged.
How was this number acquired or reached?
What documentation can you provide to verify the accounting? Please provide proof 4 ) Box 1, Date of Identifiable event XX/XX/XXXX.
How was this date entered based on what facts or documentation, please provide proof 5 ) Whose Creditor Federal Identification Number is XXXX, Please provide proof of funds that were Lent and for what purpose. What Agreement I had with them as a Creditor, Borrower, Show me proof of any Money, funds that I Received or borrowed on my behalf provide check Numbers, accounts, accounting of where, when, how money was transferred and for what purpose.
6 ) Account Number - Whose account number or Numbers are these?
How are they associated with Me?
5 ) Box 5 Was left unchecked? it says if unchecked, the debtor was personally liable for repayment of Debt.
Definition of Fraud : Intentional deception, resulting in the injury to another.
If I was not liable, then How did I have an Agreement with the company or companies submitting this false document to the IRS and Me Via US Mail constituting Mail Fraud 18 U.S.C. Section 1341, the two elements have been provided 1 ) having devised or intending to devise a scheme to defraud ( or to perform specified fraudulent acts ), and 2 ) use of the Mail for the purpose of executing, or attempting to execute, the scheme ( or specified fraudulent acts ) Schmuck v. United States ,XXXX U.S. XXXX ,XXXX XXXX. XXXX ( XXXX ) ; see also XXXX v. United States ,XXXX U.S. XXXX ( XXXX ) ( " The elements of the offense of Mail Fraud under ... 1341 are ( 1 ) a scheme to defraud, and ( 2 ) the mailing of a letter, etc., for the purpose of executing the scheme. " ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mail and Wire Fraud ,31 AM. Crim. L. Rev. 703,704 ( 1994 ) ( cases cited ) I was monetarly and emotionally injured by the mailing of this document and others associated to it and by these companies.
I am asking for The Attorney General to File a Quo Warranto Action on behalf of the Citizens and consumers of the United States being taken advantage of and being deceived by these companies causing financial damage and loss of trust in the Financial stability of this country.
Company Response: Closed with explanation
2018-06-14
Rio Linda, CA
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation