OCWEN FINANCIAL CORPORATION

2018-10-30

East Orange, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-30

Philatelic Center, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: Submitted an Appeal for the Denial of my request for Mortgage Modification. I have sent in all requested documentation prior to any deadlines on several occasions in a timely manner.This documentation was submitted in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, which we discussed in XX/XX/XXXX. Once the request for Modification was submitted in XX/XX/2018, XX/XX/2018 and then Ocwen requested additional information in XX/XX/2018, at that point I resubmitted the information as well as another copy of the modification request. The documents listed below were attached. Medicare Award Letter {$1000.00} and listed, Medical monthly deductible {$130.00}. Bank statements showing Medicare returning his deductible because he has MediCal as secondary medical insurance. I provided all Bank Statements, in a timely manner. I attempted to make payments online and the payments were not accepted. According to my records ( which I received from Ocwen Payment Center ), I have not been late on any of his mortgage payments in the past years. Since modification documents were not reviewed or completed in a timely manner, the Mortgage Servicer, XXXX XXXX, Trustee Sale Assistant and Contract Management Coordinator at ( XXXX XXXX, XXXX. ( Civ.Code:2923.5 ) failed to contact me, regarding any financial options regarding his mortgage payments or the unauthorized lien payment that Ocwen paid. No initial contact was ever made. My father is a XXXX Veteran with major health concerns that have kept him XXXX XXXX XXXX XXXX. He is in need of keeping his home as this is his only place to live. He needs care that is supplied by me and Caregivers. To file foreclosure is so wrong on many levels of decencies and respectability to a XXXX Vet and/or any person that is able to pay on time. Ocwen, Relationship Manager has cause great harm to us by not accurently reviewing the mortgage modification documents in a timely manner then denying modification. We never knew XXXX XXXX, XXXX existed till received certified documents XX/XX/XXXX to addressee. In light of these facts, I request that you reconsider your decision about the Notice of Default for this order is invalid and should be rescinded and modification be re-reviewed for reduction. I greatly appreciate you taking the time to read this and the attached document. I am happy to talk or email with you at any time to discuss this further so this matter can be resolved. Respectfully, Request 1. Explanation to all additional/extra dollars/fees that Ocwen attached to the loan that were never stated orally or in writing be explained, and subtracted from Ocwen ( Debt Collector ) and Lender ( XXXX XXXX, XXXX c/o XXXX XXXX XXXX XXXX XXXX ) loan Docs.
Company Response: Closed with explanation

Timely Response

2018-10-30

San Gabriel, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: To Whom It May Concern : I am writing this letter as my last and final attempt, requesting Ocwen Loan Servicing, LLC to cease and desist order regarding, the erroneous reporting of delinquency from my credit profile at all four credit bureaus for XX/XX/2018, and XX/XX/2018 for account ending XXXX. History On or about XX/XX/2018 I telephoned your customer service department regarding the erroneous charges that were placed on my personal banking account at XXXX XXXX XXXX XXXX that required me to place a freeze on the account. This account unfortunately was the account where, my payments are automatically deducted monthly. I discussed with your customer service agent that due to the nature of the freeze both mortgage payments would possibly be affected and this was beyond my control. In speaking with the agent, I was orally promised that my account was being noted, and that no late fee would be assessed if paid on before the next due date inclusive to the 15th day grace period of XX/XX/2018. I have been a good standing mortgage paying client for over 11 years, all payments are automatically deducted in whatever amount is set by Ocwen that is due monthly. The payment was paid on XX/XX/2018 via XXXX XXXX Web Pay in the amount of {$430.00} attached hereto as ( Exhibit A ). This payment was made to satisfy the XX/XX/2018 payment. The payment for XX/XX/2018, in the amount of {$400.00} was received on XX/XX/2018 and applied on XX/XX/2018. The payment for XX/XX/2018, in the amount of {$410.00} was received on XX/XX/2018 and applied on XX/XX/2018. After being called into the office at my XXXX XXXX, I was questioned regarding the status of the erroneous delinquency credit reporting of my account on all major bureaus, from Ocwen Loan Servicing, LLC. I was oblivious to the reporting because, I was in reliance of what was promised orally by your customer service agent back on or about XX/XX/2018. I clearly was misled, and given false, and misrepresented information from your customer service agent regarding the late reporting on my account. Immediately upon learning of such inaccurate reporting, I immediately disputed, and requested a Transaction History report from your Research Department. The research department was of no help and ultimately concluded that an oral contract had not occurred regarding the delinquency and payment arrangements conducted between your agent and myself, therefore concluding that I was liable. On XX/XX/2018 my disputes had concluded between XXXX, XXXX, and XXXX. After receipt of my bureaus, Ocwen still refused to remove my late for XX/XX/2018. Additionally, Ocwen added an additional erroneous report stating my account was thirty days past due for XX/XX/2018 as well. Ocwen further assessed an erroneous late charge fee to my account for {$14.00} for an automatic payment that was received on XX/XX/2018 attached hereto as ( Exhibit B ). My normal payment procedures, has always been to have payments automatically withdrawn from my account on the XXXX day of every month. I have no control as to when the account is applied. This clearly is an internal system error, and is no fault of my own. Furthermore, I never set the amounts deducted, the instructions for the last 11 years as your borrower has been to deduct what amounts were due and Ocwen Loan Servicing, LLC has never sent notice changing such automatic payment totals were contingent to my selection of the amount to pay. On XX/XX/2018, I spoke with the customer service agent, she assured me that there was no late reporting on credit for the month of both XX/XX/2018 or XX/XX/2018. I asked could I be transferred to your legal department or Consumer Protection Department. In efforts to get this illegal lending practices matter resolved, the agent then referred me to contact the Office of The Consumer Ombudsman via fax or mail.
Company Response: Closed with explanation

Timely Response

2018-10-30

Corralitos, CA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-10-30

Mt Pisgah, IN

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-30

Ocean City, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-30

Dunnellon, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-29

Palmetto, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-29

Atlanta, GA

Closing on a mortgage

Mortgage: Other type of mortgage

Complaint: I modified my loan with XXXX in 2009. The company changed name and is now called Ocwen. I was told if I had 3 years of timely payments on a trial basis bases and I kept the house, the loan would be as is with no prepayment penalty and I would not owe additional funds. I have been renovating my house out of my own pocket since then. I want to refinance my loan. When I asked for a pay off with Ocwen informed me I owe them an additional 25 % of the new appraised value. There was one stipulation, if I renovated and submitted receipts they would deduct that dollar per dollar. I asked what is criteria for remitting receipts and what would be accepted. I was told there was no one to talk to and it's up to their discretion. I want some solid guidelines. When I researched this loan, numerous people were told the same as myself that we were out of any pay back after 3 years. How can this be so subjective? And they lied about a three year termination of any stipulations. My email is XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-10-29

Hinkley, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have been trying to make two mortgage payments before the 90 day deadline ( which is tomorrow ) their computer is down or will not accept my payment, they have done this before. I will be calling tomorrow when their offices in Florida are open, what shall I do if they will not take my payments?
Company Response: Closed with explanation

Timely Response

2018-10-29

Foothill Ranch, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I am seeking to APPEAL the lenders decision of my denial for my modification and am requesting that the servicer, OCWEN, take time to consider and review my APPEAL of my submission for a modification. The denial letter I received was dated XX/XX/XXXX, see attached. I am requesting that the foreclosure be postponed. I have a foreclosure sale date scheduled for XX/XX/XXXX. " Time is of the Essence ''. Please review APPEAL and please allow me to have a loan modification. I request that you postpone the foreclosure sale date immediately, to allow time for the review for my appeal. I ask that you sincerely re-consider me for a modification for home retention. I request that they modify me into a 40 year loan. That will bring down my payment and allow me time to have my 12 payments with no lates and then I will be able to refinance at that time. Then I will be able to payoff your bad Negative Amoritization loan and I won't have a FLEX PAY/NEG AMORITIZATION LOAN. We both know these loans should have never been allowed to primary home buyers in the first place. These are bad loans for all of us first home buyers. They are a gross negligent loan product for home buyers across our nation. The same way you have declined my request for modification time after time, you should have been so diligent in your lender guidelines to protect all primary and first time homeowners from this predatory loan product. Lenders have a responsibility to first protect every first time and all primary home buyers from this loan. As soon as the market crashed you should have modified us unconditionally. How many home owners have lost their home because of this loan product?? Please provide the numbers. It should have been written in the investor guidelines, " no Flex pay/Neg amortization loans for first time home buyers, ever ''!!! It should be illegal for these loans to be offered to primary homebuyers. Counseling for pre- home ownership would have made no difference for this loan program. There was no way for counseling to have protected me. Only way I could have been protected from this predatory loan would be for it never to have been allowed to exist in the first place, for primary home buyers. Bad lender guidelines. The reason because, from the time of inception of this loan, I have never had an opportunity or option to get out of it, from the investor, or have ever been offered a modification. Even when I called OCWEN and let them know I was in imminent default. They should have been able to offer an option for a modification that would help me to retain my home and get out of this bad loan. In XX/XX/XXXX, my payment on this bad loan went from approx. {$2300.00} to {$4500.00}! in one month!! The loan did a recast. Prior to that I had made 12 months of consistent payments. OCWEN, should have changed it over to a modified bridge loan, to protect both our interests, and allow me to make good on my intention of paying my mortgage for my home. I have a foreclosure sale date scheduled for XX/XX/XXXX. " Time is of the Essence ''. Please review APPEAL and please allow me to have a loan modification. Please let me know if you need any other supporting documents or anything else. Kind regards, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-10-29

Corona, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-29

Hillsdale, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: On several occasions I tried to get my mortgage company to modify my mortgage. They said I did not make enough money and this last time they said that they did not have all the documentation ( which was not true ) This last time they said I was too far behind. I have been trying to modify this mortgage for a number of years. I called the mortgage company to get a copy of the application and Truth and Lending Statement. The mortgage company sent me a copy of the Truth & lending Statement two copies of the Truth & Lending Statement one was written in with one set of number and the other had another set of numbers. So it appears that the Truth and Lending Statement was " fixed '' after I signed at the closing. Later I find out that the original mortgage company XXXX XXXX went out of business because of fraud. I think Ocwen wanted me to loose my house so I would never find out that there was fraudulent documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-10-29

Norwalk, CT

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-28

Margate, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-27

NY

Communication tactics

Debt collection: Mortgage debt

Called before 8am or after 9pm
Complaint: XXXX XXXX continually calls my house before XXXX, even on weekends.
Company Response: Closed with explanation

Timely Response

2018-10-27

Gloucester City, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My wife fell victim to a predatory loan on XX/XX/XXXX. She had XXXX XXXX and I was in the hospital when she signed the papers. I was horrified to see what had taken place when I came out. Now she is in assisted living and I am trying to work with Ocwen Loan Servicing, LLC as they are our new loan servicers as of XX/XX/XXXX. They refuse to work with me as I am not on the note. However my wife is not living here anymore and I built this house before I even got married! Please ask them to help me. I now am scheduled for a sherriff 's sale on XX/XX/XXXX in XXXX County NJ. I want to make payments and become current again with a new loan modification and new terms. This loan is a farce as it is interest- only and nobody in thiier right mind would have signed for it. Please help me
Company Response: Closed with explanation

Timely Response

2018-10-27

Sacramento, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-26

Philadelphia, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: I contact Ocwen Mortgage in XX/XX/2018 because I was having some financial difficulty. They set me up on a repayment plan in which I have made all payments on time. Ocwen has been reporting me on all three credit agencies as 60 days late. Ocwen never disclosed that if I opted for the repayment plan I would be considered late and that would be report to the credit bureaus as late. I feel that was unfair and they did not provide informed consent. I contacted Ocwen several times to no avail
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-10-26

Chino, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-26

Gilman, CO

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-25

Cooper City, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-25

Katonah, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-25

NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have been living here in this house since 23 years. My husband borrowed against this house in XX/XX/XXXX all in his name. The note is on his name and he passed away in XX/XX/XXXX. I have been in touch with the bank ever since he passed away to transfer the note on my name so I can continue making the payments. The bank refused to talk to me since I am not on the loan. I explained them that my late husband and I both jointly own the house. However, they have not acknowledged me on the loan ever since then. I called Ocwen about 20 times in the past one month to save my house and they refused to transfer and therefore the loan modification is not available to me. They are still sending the loan modification offer only to my dead husband. Now they want to foreclose me on XX/XX/XXXX. I NEED TO SAVE MY HOME. I have an XXXX year old mother and a XXXX old daughter who depend on me.
Company Response: Closed with non-monetary relief

Timely Response

2018-10-25

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response