OCWEN FINANCIAL CORPORATION

2017-01-19

Union City, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Roxbury, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Columbia, MD

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Rncho Domingz, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: Dear Consumer Financial Bureau, Re : Complaint against Ocwen modification Dept. I am providing you with a summary of my complaint with relevant documents. s a victim of the XXXX Mortgage crash and suffering financially since then, never regaining my previous income or my joy of life, I will attach the information for you to decide if I was given the appropriate help agreed by the mortgage servicer 's and the government. I wanted to get an affordable 2.00 % fixed mortgage instead of once yearly adjustment. That rate was still available at that time. I believe that because I have a home with equity that they just want me to short sell and pay them off and that I am not allowed a modification. After Homecomings sold me loan to GMAC my loan did go in default and at that time could never get a loan modification approved by GMAC then either. They also wanted me to short sell ( This in itself is a huge amount of documents ) The only help I received was from " Keep your Home CA '' without a problem they paid my loan current to get me out of foreclosure and for this I am grateful. At the same time I applied for numerous loan modifications and asked for a fixed loan ; which I was turned down. GMAC sold loan to Ocwen which is my current servicer. In XXXX XXXX I received a Ocwen notice stating that in XXXX XXXX my 5 year interest only loan was to recast to interest and principle, increasing my interest only payment ( all I could maintain due to decrease in my income ) went from {$1000.00} which I paid on time for 6 years to {$2100.00} which I could not afford.I was proactive and applied for a modification in XXXX XXXX but they denied me and verbally told me to miss payments and then apply. I immediately applied for a Principle reduction with keep you home California in hope to get an affordable payment because I knew from past experience I would not get a loan mod from Ocwen, It took almost five months to get the KYHC principle reduction and I had to work XXXX hrs ( at age XXXX ) hour a day to be able to keep from going into default. I still kept applying for a mod with Ocwen and got denied. I kept getting a different relationship manager because the one that gave me was never available, so they would give me another one. guess if you have a home with equity they almost force you to short sell or take it back thru foreclosure, Never help for me with Ocwen nor GMAC, Bottom line they want my home, If this Hamp or Harp was only for people upside down then the media and government should have said to us " you are out of luck '' Here are the issues that I would like to express regarding this : 1.To be late on my payments before I could receive help ( they deny stating that but they did 2, Telling me that they ca n't change my note? 3. Telling me I ca n't get a Harp loan or Hamp 4. Trying to cajole me into a short sale ( My house has equity ) 5. Turning me down for a modification even though I had a hardship and proved that 6. Changing my relationship managers repeatedly In closing my hopes are that you are truly an organization that can do something about this Ocwen loan modification situation because I know from several people in the mortgage industry That Ocwen rarely provides loan modifications to those who apply. I paid my mortgage on time for over 5 years. In closing my hopes are that you are truly an organization that can do something about this Ocwen loan modification situation because I know from several people in the mortgage industry, That Ocwen rarely provides loan mods to those who app
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Mercer, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Toppenish, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Loan Servicing raised additional questions! Ocwen Loan Servicing responded to our previous complaint in writing dated XXXX XXXX XXXX. The facts are ; Ocwen Loan Servicing mishandled our account, failed to report accurately to all the credit bureaus per documentation. Ocwen stated in paragraph XXXX, " as previously advised to you, when a dispute is received regarding an account from a regulatory agency such as the CFPB, Ocwen is required to cease credit reporting for the duration of the review. As there were open disputes regarding the above referenced account in the month of XXXX XXXX, no payment history was reported ''. Per federal law, Fair Credit Reporting Act 15 USC 1681 and Nevada law, XXXX XXXX, all companies reporting to credit bureaus must report accurately. When companies report to the credit bureaus, " no payment history reported '' this violates federal and state laws! Also, no where within these laws does it state that the creditor ( Ocwen ) must cease credit reporting for the duration of the review. Per, E-regulations 12 CFR part 1002 does not state either that the creditor must cease credit reporting for the duration of the review. I believe that this is Ocwen Loan Servicing policy which does not supersede federal and state laws! By Ocwen Failing to report accurately, Ocwen caused us to be turned down for an auto loan approximately two years ago. This has been an ongoing issue with Ocwen Loan Servicing! " Please review the other credit reporting complaints filed against Ocwen with the CFPB ''! Also, I requested Ocwen not to allow XXXX XXXX from the Ombudsman office to respond to my inquiries now or in the future due to her failing to provide the information that we were seeking. As you can see, Ocwen Ombudsman office failed to comply with our requests. Please provide the following question below in writing! First, we request to know if Ocwen Loan Servicing has this policy to cease credit reporting for the duration of the review? Second, if not, please provide the state or federal law that requires companies to cease credit reporting during an investigation from a regulatory agency! If Ocwen Loan Servicing fails to comply with our requests, Ocwen must be held accountable for their actions including but not limited to the following ; an investigation from federal and state agencies, media complaints, social media complaints, court order, fines being imposed, loss of business license, criminal charges filed, lawsuit, damages, compensation!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-19

Lorton, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Bowie, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-19

Plattekill, NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I 've had a mortgage with Ocwen for the past number of years and had fallen behind in my payments. I was making payments but about 30-40 days late. They sent me an unsolicited modification offer that I reviewed and accepted. I followed the directions ; sent in my trial payments ( 3 months ) and, they, then rejected the mod based on a conflict of names on the title and their loan forms ... I sent them a notarized name affidavit which they received on XXXX/XXXX/16. since then, I have been getting run-around with no resolution. My home is the only asset that I posses and it seems that, since they returned my modified payment allegedly because the mod was denied, they are now telling me that they have no idea when this will be resolved and that I am now at 109 days in arrears. I am hoping that your agency can get me the approval that I need to continue staying in my home ... from all the claims that I 've read against Ocwen I believe that they are looking to get me to the point where I owe too much to catch up and they get to foreclose. I must avoid that from happening
Company Response: Closed

Disputed: No Timely Response

2017-01-19

Lewisville, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Current mortgage company has increased my mortgage payment for an escrow amount I did not authorize, request, nor have any knowledge of before hand in the amount of {$1800.00}. My mortgage loan closed without an escrow account. I paid my insurance policy in full at closing. Any communication between my then insurance agent XXXX XXXX XXXX XXXX and mortgage company Ocwen , was not communicated to me. After the loan closed in XXXX 2015, Ocwen issued a check to XXXX XXXX for {$1800.00} which I did not authorize nor was informed of. Current mortgage company XXXX acknowledges this account is not escrowed from inception date. There was an active and paid Homeowners policy in forced at time of closing.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-19

Palmerton, PA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have had many issues with Ocwen applying charges to my mortgage. The most recent one is from XX/XX/2016 they stated that they paid my utilities. All utilities have been paid by me and have proof of statements that have been mailed to me and payed by me. This is not the first time that Ocwen has charged me for utilities that were paid on my behalf to the utility company. I have called XXXX and both have stated that statements get mailed to me not the mortgage company. Previously I have double paid these bills to Ocwen because they offer no additional information.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-18

Franklin, MA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-18

Colts Neck, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-18

Modesto, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-18

Miami, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-18

Jamaica, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-18

E Massapequa, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-18

Wake Forest, NC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-18

West Brandywine, PA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Thank you for your support in monitoring our wrongful foreclosure case that was brought against us by AHMSI/Homeward Residential/Ocwen/XXXX. Ocwen has never planned to help our family even though we never defaulted on any of our HAMP payments. Ocwen has continued to refuse to drop the foreclosure against us so that we can work directly with Making Home Affordable Escalations and the CFPB. Ocwen moved for summary judgement against us over the holidays proving that Ocwen has no intention of helping us. XXXX/Ocwen stated that we have not given any proof that our loan is a part of the Ocwen National Mortgage Settlement when we are clearly the poster child of why the settlement happened in the first place. We have never wanted a free house and Ocwen is forcing us to continue to incur substantial legals fees instead of settling with us and having the money go to the true investors of our loan. Please continue to monitor our case to insure justice and fair treatment. We want to settle as soon as possible XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-18

Santa Ysabel, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Ocwen LN XXXX XXXX CA XXXX Short sale was started XXXX/XXXX/2016 with Ocwen. On XXXX/XXXX/16 we were told the file was complete. On XXXX we were told the investor countered to $ XXXX. On XXXX we submitted the Price Addendum to XXXX, HUD, Market Comparables and Contractor Bid for the Value Dispute. On XXXX we re-sent all the documents in and confirmed with the Ocwen rep that the documents we submitted for the value dispute had been forwarded to the value dispute team for review. On XXXX we were told the XXXX price would be accepted and the file had been sent in for approval. On XXXX Ocwen requested a change to the 2nd TD payoff only. They told us the offer was approved and they would send the updated HUD to the underwriting department on a rush for approval. The revised HUD was sent within 15 minutes via email. We called in ( one hour later ) and the rep confirmed receipt of the HUD, said it looked good and sent it in for rush approval. On XXXX Ocwen said the file was still under review and confirmed again that the file was marked complete. On XXXX We spoke to the Ombudsman department - " XXXX '', who could see the corrected HUD marked received on XXXX, but it showed that the file had not been touched since then, so he escalated directly with short sale management. On XXXX we received an email from XXXX XXXX at Ocwen that our offer was too low and we would need to meet their value of XXXX. In that email he referenced an outdated HUD. On XXXX, XXXX XXXX reiterated that we needed to meet the XXXX value and that the sale date would not be postponed. We then called the ombudsman 's office to find out why we have been lied to, and the ombudsman does not know. We requested that the sale date be postponed to allow time to negotiate a better offer from the buyer, however XXXX told us that there would be no postponement in the email dated XXXX. We are asking for a sale date postponement due to extreme delay in reviewing the offer because Ocwen 's Equator system was not working. This is not our buyer 's fault, and because we had been told several times that our offer of XXXX would likely be accepted, we had not prepared a backup offer.
Company Response: Closed

Disputed: No Timely Response

2017-01-17

Bridgeton, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-17

Las Vegas, NV

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-17

Hudson, NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-17

Arlington, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response