OCWEN FINANCIAL CORPORATION

2017-01-26

Scottsdale, AZ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Keyport, WA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

San Francisco, NM

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: The issue is related to my escrow account which is held and managed by my Mortgage company ; Ocwen Loan Servicing LLC . What started everything off is the lender paid my Flood Insurance Policy and sent a check for {$660.00} on XXXX XXXX, XXXX after the due date in XXXX of XXXX to renew the policy. As a result, the insurer canceled the policy because of non-payment by the due date. Because of this, I was forced to request a new Flood Insurance policy. The new policy cost {$100.00} more than the original policy as there was a rate increase that took place after the renewal due date of my original policy. I had a conversation about all this with the Mortgage company and told them they were responsible for the premium increase for this next year renewal. They agreed with me after a long conversation with them that it was their fault the policy had been canceled. My producer sent the new policy to Ocwen, the cost for the new policy is {$760.00}. Ocwen then sent out another check on XXXX XXXX, XXXX for the difference in the XXXX policies instead of issuing a whole new check for the full amount of the new policy. The insurer rejected this check because it was a partial payment and not the full payment. They only accept full payment for this type of insurance policy. This check was sent back to Ocwen. Ocwen then sent out another {$100.00} check out of my Escrow account on XXXX XXXX, XXXX. This check was never received by the insurer. Finally, on XXXX XXXX, XXXX Ocwen sent out a check for {$760.00} to the insurer for full payment of the new flood insurance policy. To date my escrow account has only been credited with XXXX of XXXX {$100.00} credits. A check for {$660.00} was issued by the producer to Ocwen. They cashed the check on XXXX XXXX, XXXX. To date this amount has not been credited back to my Escrow Account. So at this point Ocwen owes my Escrow account {$100.00} + {$100.00} + {$660.00} for a total credit of {$870.00}. On XXXX XXXX, XXXX Ocwen sent me an Escrow Account Analysis and disclosure statement. This is not the first time they have made a mess out of my escrow account or messed up a payment on my flood insurance. I am fed up with them, their customer service is horrible. I need some help to find relief before they increase my mortgage payment due to my escrow account being short {$870.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Brandenburg, KY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Loan servicing is reporting totally different info to all XXXX credit reporting agencies. They are trying to say we missed 2 payments to XXXX but are on time, saying we missed 12 payments to XXXX but on time. My wife and I sent our mortgage payments to them with XXXX separate checks. Usually {$600.00} out of my account and the remainder out of my wifes account. What they did with the money from my wifes account we have no idea, but they are trying to say we were only sending partial payments. We have all of the proof. Since doing a loan modification loan with them back in XX/XX/2016, they REALLY have it XXXX. They were holding our payments in a suspense account for months, saying we were late, then applying a lump sum to the mortgage. We then received another loan mod kit wanting us to apply for another, saying they messed up on the first one and forgot to add some money in there somewhere and made us sign a new one which raised our mortgage payment from {$580.00} back to {$780.00} which is more than it was before we even did the 1st modification loan! They have been sued for XXXX dollars for the exact same thing. They are causing XXXX on myself and my wife because they have our credit scores so XXXX. They fixed it at one point with XXXX and my score went up to a XXXX. Within a week XXXX was showing the 12 payments missed and my score went back down to the low XXXX. They are very confused and most of this is coming from the loan modifications. I know its the law they have to provide the exact same info to all credit reporting agencies as I have spoke to the attorney generals office as well.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Hainesville, IL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-25

Plymouth, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Agua Dulce, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Puyallup, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Concord Twp, OH

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Meriden, CT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-25

Douglasville, GA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Loan Servicing is the second worst company in the world, second only to Litton Loan which there are undoubtedly the sister company. At any rate, they are denying a payoff statement of my loan after their bylaws clearly state they have 48 hours to comply and all of the paperwork was submitted for processing on XX/XX/XXXX and after several calls to their representatives today -- they repeatedly apologize and say they require 6 more business days. This is NOT PROFESSIONAL behavior and is UNACCEPTABLE!!! Please monitor and properly handle stopping this behavior from this company.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-25

Belcoville, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Scottsdale, AZ

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Complaint: My initial loan to buy my home was with Homecomings in XX/XX/XXXX ; it ended up with loan servicing Ocwen ; loan XXXX ; Ocwen had a foreclosure hanging over my head until XX/XX/XXXX ; Ocwen originated a loan modification agreement ( shared appreciation ) payments too high and did n't make sense at all. This week I received a form that Ocwen discharged {$220000.00} and they sent to the IRS. Where did this come from? Ocwen had refused to ever reduce the principal.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Mabank, TX

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Ocwen reported my payments late in error and refuse to fix the issue.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Hamburg, NY

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Dear can I am trying to apply for refinancing under harp. And Ocwen. Has put me. Late payments. When that is not true and banks are denying me for a principal refuction
Company Response: Closed

Disputed: No Timely Response

2017-01-25

Alachua, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: My Husband purchased a home in XXXX of XXXX and used XXXX XXXX Home Mortgage as his lender. They have since gone out of business. At the time he got his loan, he disclosed his salary of {$63000.00} per year and the fact he was paying {$670.00} per month in child support. The mortgage broker talked my Husband into taking something called a XXXX payment option loan. The only option my Husband could afford was the less than interest option, which caused his loan to go severely upside down. We were not married at the time. I have been a XXXX, since XXXX and since we were married in XXXX of XXXX, I have tried to get this very unethical and in my opinion, possibly illegal loan modified to terms that would make sure my Husband would not continue to go upside down on this property. Finally, I was able to get the loan modified into a fixed rate loan, which started at 2 % for 6 years with a CAP of 4+ %. They would not reduce the principal balance on the loan back to what he originally had borrowed, so the modification was not ideal but at least it was something he could afford, by renting out the property. We prayed that the real estate market would eventually go back up and he could end up okay on the loan. Prior to my getting this modification, we spent a lot of our money doing repairs and improvements on the home and saving the home from foreclosure. My Brother passed away and I even had to use an inheritance he had left me to help my Husband out. My Husband has always been an upstanding man and this situation was practically giving him a XXXX, so of course because I love him so much, I stepped in to help. The way things have turned out, we have lost my entire inheritance and all the money we would have potentially had for our retirement. In other words, this mortgage has ruined our lives. What happened that finally pushed us over the top was the tenants we had in the home called the City where the home is located at ( XXXX, VA ) XXXX because they saw standing water in the yard and smelled a bad odor. XXXX had XXXX inches of rain in a short period of time, so the septic tank needed to be pumped, as it could not handle all the water. Had they called us, we could have had it pumped but once the City XXXX XXXX got involved, they insisted the house needed a " brand new '' septic system. In addition to that the dishwasher had a leak that the tenants said they were not aware of and it caused an additional {$13000.00} in repairs. Between the XXXX things, we were looking at necessary repairs of {$33000.00}. When we called Ocwen Loan Servicing, who handles the loan for the XXXX Bank who ended up buying my Husbands loan when First XXXX went out of business, we were told that they were not offering principal reduction and they did not help homeowners with repairs. Obviously, we could not do a home equity loan to do the repairs because it was upside down. I do n't have enough room to explain everything that 's happened but they told us we needed to apply for a deed in lieu of foreclosure because it was our only option. They told us we would get {$10000.00} in " fresh start '' money from the Government. They told us the process would take XXXX90 days and that they would forgive any deficiency & that it would only effect my Husbands credit for a few months and we 'd be able to move on with our lives. We are now at close to two years, have had at least XXXX different relationship managers & were just informed a few weeks ago that they were denying out deed in lieu of foreclosure and that as of XXXX XXXX the Government was no longer offering " fresh start '' money. It has been the most stressful experience of our lives. It 's even effected our health. I 've complained to both the Better Business Bureau and the Consumer Protection on XXXX occasions to no avail. Please help us.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

NY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: My wife and I worked on a refinance out of an OCWEN loan in to a new loan from loan Depot since XX/XX/2016. As the process neared completion XX/XX/XXXX, OCWEN has now refused to endorse the loan to a new lender and will not provide allonges in order to complete the process. Quoted response from Ocwen here : " I 've been advised by our legal counsel, that it is legally valid to prove ownership, and I have been instructed not to provide any allonges in case such as this one. I understand the lenders concerns, as I have heard this from a number of other lenders, however this is our position, and it is not negotiable. '' We are now told that the approved loan that has been delayed for months is set to expire in days with no rationale from OCWEN on why this is an issue at all as it endorsement it or allonge is standard procedure. I have asked numerous times for an update but have heard nothing from OCWEN.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

ME

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: In XX/XX/XXXX, we contacted Ocwen Loan Servicing to apply for a Deed in Lieu of Foreclosure. We completed all the necessary paperwork, and received documentation that asked us to vacate the premises completely by the end of XX/XX/XXXX. We removed our belongings and said goodbye to the home. We did try returning for forgotten items, and the door had been kicked in, the locks had been changed and work had been done to the deck on the home. When we called Ocwen, our loan was no longer in the mortgage department, and the Loan number changed. Our calls went directly to the Short Sales department, even though we applied for a Deed in Lieu. The house was listed on the real estate market, as evidenced by a google search on the home, as well as, a friend of a friend was trying to purchase the home around XX/XX/XXXX. The sale to him was not complete due to what he explained as " the bank did not register the deed ''. We then began receiving phone calls again from Ocwen with no real explanation of what happened, other then the DIL was never approved. We felt our process had been completed, we had left the property and not entered it for well over a year. This XXXX will be 2 years since we have put foot in the home, and yet we are still being held accountable for late fees, etc. i recently obtained a lawyer to see if there was any way to get back into the home and was given an opportunity to have a trial modification. This amount was not affordable for me at this time. We are then left with a short sale option, or another DIL option. There has been over 20,000 dollars worth of charges added to our loan balance since we left the home. Because we have been out of the home ( at the insistence of Ocwen ), we have lost any ability to rent or sell it. We do n't even have an ability to enter or use the property. There is also currently damage to the deck that has taken place during this time. We feel the bank made an error, perhaps the loan was sold, and that is why it went to short sales, and the loan number changed. We also feel as though some of our rights as homeowners have been violated.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-25

Itasca, IL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: In XXXX I had authorized Ocwen to automatically deduct from my XXXX account the amount of my mortgage on a monthly bases. through out XXXX Ocwen was deducting my mortgage from my bank account. In XXXX of XXXX I had to file for Ch.XXXX Bankruptcy but continued to pay my mortgage. Then in XXXX of XXXX, Ocwen stopped taking my mortgage from my bank account.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Bohemia, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I 've been having some issues with OCWENLoan Servicing, because I believe they are not being truthful in trying to help consumers. Ocwen claimed they refinanced my mortgage, yet they added an additional {$30000.00} plus on to my principal. I 've been paying my mortgage for the past few years successfully and on time, yet I received a letter from OCWEN stating they have to increase my mortgage payment because I did n't pay enough toward my escrow account. Whenever I call them concerning an issue in regards to my mortgage, the person at the other end of the phone can hardly XXXX, much understand what I am saying. I have to constantly repeat myself. This company needs to be investigated in regards to their practices.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-24

Grovespring, MO

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-24

Christiana, DE

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-24

Woodstock, GA

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-24

Chicago, IL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response