OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 158
2017-08-12
Wesley Chapel, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: GMAC Mortgage company is reporting a bankruptcy write off in XXXX, XXXX. The bankruptcy was filed in XXXX XXXX, discharged in XXXX XXXX and paid in full in XXXX XXXX. GMAC sold the mortgage in XXXX XXXX and was not even a party in the discharge. XXXX XXXX is almost 5 years past the filing, over 4 years after the discharge, over 4 years since they sold/transferred the loan, and over 6 months since the loan was paid in full to the Company they sold/transferred the loan. Impossible to have ANY activity in XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-11
RI
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: During the closing of our purchase of our home ( XXXX/XXXX/XXXX ) I enquired why there was an escrow put on the mortgage since we were putting down 20 % of the purchase price. The mortgage initiating company, XXXX XXXX, agent explained that it was purely optional and that they could change the final forms but it would delay the closing date. They also told us that we could at any time in the future ask the mortgage servicing company to cancel the escrow account and that they would do it. MY wife did not want to delay the closing so based on the explanation from the XXXX XXXX agent, I understood that I could cancel the escrow account any time. On XXXX XXXX, XXXX, I wrote to OCWEN who now services the mortgage to cancel the escrow account because I wanted to pay the insurance and taxes myself. OCWEN declined my request in a terse letter that explained nothing. When I called them to ask for an explanation, they said that their policy is that I must have 25 % in equity in the house before they cancel the escrow account. I explained to them the promises made by the agent at the time of the closing. OCWEN refuses to honor the intent of the contract that we signed based on the explanation provided to us.
Company Response: Closed with explanation
2017-08-11
Temperanceville, VA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: In spring of XX/XX/XXXX, I started receiving phone calls from OCWEN attempting to collect on a debt. I was overseas on a military XXXX, and not regularly receiving my statements in the mail, as they are sent to my home address. Due to the travel intensive schedule, and austere locations of my XXXX, I simply paid OCWEN the amounts they said were due to bring my account up to date, as I did not have access to the resources necessary to investigate the details of the discrepancies. Two months later, the calls began again. This time, I spoke to OCWEN, and ensured that I was paying well in advance of my due date for each month 's bill. I had already set up auto payment through my bank, XXXX XXXX XXXX XXXX, to ensure my bills were always paid on time, but after this incident, I paid one month in advance, in addition to what OCWEN claimed was delinquent, and set my auto-payment for {$10.00} more than my monthly amount due ( in case there was a fluctuation in my payment amount due ), and I scheduled for it to be paid on the first of every month, even though my payment was not due until the XXXX of each month, so I would always have time to correct a problem before the bill was late. I also filled out a form I obtained from OCWEN, specifically telling OCWEN to apply any additional/excess funds beyond the billed amount/amount due to the principal of the loan. I marked the box that stated this was to continue for each over-payment, indefinitely, or until change it. I did not have any issues with OCWEN again until XX/XX/XXXX. When I received my XX/XX/XXXX statement, which was produced on XX/XX/XXXX, it listed the last payment received, amount, etc., and that I had a balance due of {$0.00} dollars. My bank statement showed my XX/XX/XXXX Payment of {$560.00} had been sent, as scheduled, on XX/XX/XXXX, because XX/XX/XXXX was not a business day. When I received my XX/XX/XXXX statement, dated XX/XX/XXXX, it stated I had an Amount Due IMMEDIATELY of {$550.00}, as well a balance due on XX/XX/XXXX for {$560.00}, resulting in a total amount due of {$1100.00}. By this time, my wife and I had applied for a new mortgage, to purchase a new house in a new location, which required a copy of my current mortgage statements. She was already living in the new location, and had taken my XX/XX/XXXX OCWEN statement with her after a visit, before I had an opportunity to investigate the discrepancy. My payments continued as scheduled, and arrived each month on the 1st business day of each month, to be applied to my amount due on XX/XX/XXXX. When I received my XXXX statement, it listed a Past Amount Due IMMEDIATELY of {$560.00}, the exact amount due on XX/XX/XXXX, which had been paid XX/XX/XXXX. It also showed a balance due on XX/XX/XXXX of {$560.00}, for a total amount due of {$1100.00}. At this point, we were in the middle of packing our old house, getting it ready to sell, and move to our new house, which included a myriad of additional difficulties and issues that needed immediate attention, not to mention coordination for the move, kids ' schools letting out for summer, being a single parent household, and my pending retirement from 22 years of military service. I simply did not have the time, or energy to dig into the details of these continued discrepancies at that moment, and paid the full amount of {$1100.00} on XX/XX/XXXX. Knowing that I would soon be selling the house for which OCWEN owns this loan/line of credit/2nd mortgage, I was confident this would be the last of the continuing issues with this mortgage company. Of course, this did not prevent me from having to have a conference call with my new lender, and OCWEN, to explain that I was not delinquent on my payments, and never had been. The OCWEN representative during that call confirmed that I had not been late on my payments, and my account was up to date, even though the billing statements suggest otherwise. My XX/XX/XXXX Statement arrived showing I owed {$550.00}, due on XX/XX/XXXX. I checked my bank records to ensure my payment had been made, which it had been, on XX/XX/XXXX, in the amount of {$560.00}, to be applied to my amount due on XX/XX/XXXX. Since the statement was printed on XX/XX/XXXX I did not concern myself with the listed balance due, knowing it had been paid. My XXXX statement arrived, having been printed on XX/XX/XXXX. It showed a Past Amount Due IMMEDIATELY of {$550.00}, and a current amount due of {$570.00}, for a total amount due by XX/XX/XXXX of {$1100.00}. I 've since moved into my new house, and having had enough of OCWEN 's billing nonsense, I decided to look into my records as to why this continues to happen. I noticed several discrepancies and inconsistencies in my billing statements, to include a payment made on XX/XX/XXXX of {$560.00} to be applied to my balance due on XX/XX/XXXX, that had only {$6.00} of the {$560.00} applied to the balance due. The remaining {$550.00} of that payment was placed in " Suspense '', according to the statement. Just to refresh everyone 's memory, the Past Amount Due IMMEDIATELY listed on the following statement dated XX/XX/XXXX, is for {$550.00}. I called OCWEN on XX/XX/XXXX to address these issues, and it was n't until I brought up the incorrectly applied payment for the amount due on XX/XX/XXXX, which was paid on XX/XX/XXXX that they acknowledged any issue or inconsistency. I was then told that the discrepancies on my bill were due to the fact that my payments arrive on the XXXX of each month, and the bill is produced on the XXXX of each month. When I explained that I was paying 20 days in advance of the due date, and 30 days in advance off the the next billing statement being produced, this explanation was simply not possible. I further advised the OCWEN representative that I had specifically filed a form they sent me in XX/XX/XXXX, specifically directing them to apply any excess funds/overpayments to my principle balance. After putting me on hold, the representative told me that the only recourse I had was for her to submit a request to another department of the institution, to have those incorrectly allocated funds from XX/XX/XXXX 's payment applied to my XX/XX/XXXX amount due, and that it would leave me with a balance of $ XXXX due XX/XX/XXXX, even though the payment for XX/XX/XXXX has already been made, as of XX/XX/XXXX, in the amount of {$560.00}. OCWEN has been consistently failing to apply my monthly payments correctly. I have all of these statements, and bank payment information from when it started to become a problem again this year, and will be obtaining all of my statements for the history of the loan. Unfortunately, I am unable to get my banking statements for last year, or beyond, though the similarities between these incidents leaves no doubt in my mind they have been incorrectly applying my monthly payments for the life of this account. I have paid them the double amounts on at least four separate occasions, and will gather the required documentation to determine exactly how many times I have had to deal with this from OCWEN, as I estimate it has cost me in excess of at least {$2500.00} additional dollars over what I actually owe them for my account to be current, though I will not be surprised to discover the actual amount to be higher. Possibly significantly higher. The conversation on XX/XX/XXXX with OCWEN ended without resolution to this continuing issue, and I 'll simply be ignoring their future statements, and/or claims that I am delinquent on my account. The house that coincides for this loan is listed for sale, and OCWEN will get their money when house is sold. During my research of these discrepancies, I came across an article explaining that CFPB was suing OCWEN for incorrectly applying customer payments, among other things such as information omitted from statements, and decided to report my problems, so additional evidence can be provided to prove their continued mishandling of customer accounts and money. I 'm sure I already know the answer to my next question, but I 'll ask it anyway. What sort of recourse do I have with OCWEN for their mismanagement of my account, and money I have paid them beyond what I actually owe? I am electing not to attach my billing statements from OCWEN, because they already have the exact same ones, which clearly outline the discrepancies. Unless some sort of financial restitution is a possible outcome, I 'd rather not waste any more of my time on OCWEN.
Company Response: Closed with explanation
2017-08-11
OK
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: Ocwen has claimed that it is passion of a claimed interest in the XXXX 's ( Petitoner ) property. Ocwen has falsely misled and used fraudulent actions to claim that they have and are in possession of an original note and mortgage but Ocwen 's records on numerous accounts have shown differently. Ocwen has fraudulently initiated foreclosure and debt collection proceedings falsely representing that it has the Original note and mortgage when Ocwen knew, should have known buy the account of its own records that it was not in possession of an original note or mortgage. XXXX/XXXX/XXXX - Ocwen records state - " collateral file reviewed the mortgage document is marked - Unofficial copy '' XXXX/XXXX/XXXX - Ocwen records state - " collateral file reviewed - no original docs are present. "
Company Response: Closed with explanation
2017-08-11
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-10
Rushville, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-10
Brooklyn, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-10
Hollywood, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2017-08-10
Jacksonville, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen loan, the owner of my mortgage stated I did not have insurance on my condo. I pay monthly condo dues that include insurance. The insurance is through XXXX XXXX and has not changed in years. Ocwen, out of the blue and unfairly, is stating I must pay them for insurance. I notified them in XX/XX/XXXX and they were rude and did not care about this and only wanted me to pay the arrears. I have not missed one of my {$300.00} payments. I additionally have a cease and desist order on file and they have continously harrassed me with calls to my cell phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-10
Katonah, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-10
Brentwood, NC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-10
Mission Viejo, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-09
Scottsdale, AZ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Promissory Note has city and state as XXXX XXXX XXXX, CA ; property is in XXXX AZ Ocwen came up with a Shared Appreciation Modification that was in favor of Ocwen Forced to sign with a foreclosure hanging over my head Ocwen took 2 payments on that Mod ; I cancelled because of the verbage Ocwen wo n't refund payments and wo n't cancel that modification plan Now Ocwen adds {$220000.00} to the balance of the loan per this cancelled mod Ocwen has done a projection of {$300000.00} higher than the true value of my home Ocwen shows that I applied with them for a short sale when in fact I never have Because of the way this cancelled mod has affected the balance Ocwen denies me modification plan constantly Ocwen 's communication and calculations are entirely wrong
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-09
Bremen, GA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: These lying thieving crooks at Ocwen has crosssed the line ; but on second thought, I do n't think it is Ocwen. Ocwen 's Attorney, XXXX XXXX filed provided false information of ownership to a company called XXXX, and they broke into my home ; broke my door ; ripped up my carpet ; and tried to have my utilites transferred to their name. They told XXXX that they filed foreclosure ; aka stole the home on XX/XX/XXXX ; but the attached letter from Ocwen 's Ombudsman said that they would have a written response by XX/XX/XXXX. These guys are a joke ; that is no longer funny. We filed a Police Report ; and they are filing charges of Theft By Conversion. Ocwen 's Attorneys XXXX XXXX hope that we go to Civil Court to resolve it ; but we are NOT. That ' s just billable hours in front of a clueless Judge who is part of the problem. The Punitive Damages will come later in a Federal Court ; after the criminal issue. We are working with Law Enforcement ; both local and Federal ; and at the right time will get an Investigative Reporter involved to expose all of this mess. We are also contacting our Congressman and Attorney General. As Veterans, we are tired of hearing thank you for your service ; and continously going thru this known crime. This Company, Ocwen that has been sued AGAIN for Theft Of Homes, aka Illegal Foreclosures ; and has been banned by 25 States need to be shut down ; so If they want to thank us for our Service, then hold these crooks accountable.
Company Response: Closed with explanation
2017-08-09
Washington, DC
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Complaint: Ocwen Loan servicing LLC hired XXXX XXXX XXXX XXXX with forged documents and sued me in court for a discharged debt reinstated the debt and tried to extort XXXX+ from me. The debt was discharged prior to inception from XXXX XXXX who failed to entered appearance and failed to show. My HAMP was denied by XXXX and while unlicensed in XXXX they put me in another government program. Ocwen tried to reinstate the debt. XX/XX/XXXX. XX/XX/XXXX sent a notice I was in default. The letter did not conform to the requirements of a default nor was the loan accelerated. Instead they spent years pretending to put me in 5 HAMP programs to meet the government Standards and until the lawsuit filled in XX/XX/XXXX they documented on their own ledger the forgery of papers to foreclose, had people watching me outside, break in my unit. KEYS for cash was offered as it is NOT allowed in XXXX to enter a unit without keys. As a property manager i know from XXXX XXXX XXXX XXXX. they forged papers a transfer from XXXX to assign them my home. They have an unrecorded note without recourse they forged and put XXXX XXXX on there as the owner and then stamped in blank with no date payable in blank by XXXX XXXX in XXXX. Now XXXX the trustee of the XXXX XXXX XXXX claims it belongs to them.
Company Response: Closed with explanation
2017-08-09
East Rockaway, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We have been retained by XXXX XXXX to help resolve the foreclosure of her home. We submitted a full modification application on her behalf to Ocwen on XXXX XXXX, 2017. OnXX/XX/XXXX I called to find out why I had not received any acknowledgment of the file. I was informed by the representative that there was no open file, that the file had not been set up for review because the did not have any programs available. When I asked why not I was told that they did not know the answer. I wrote a letter to Ocwen escalations asking for an explanation. I was informed that on XX/XX/XXXX it was decided that the file did not qualify because they only have 2 mod options, one for loans less than 90 days delinquent and another for streamline mods and that she does not qualify for either. The loan is definitely more than 90 days delinquent so that I understand. I do not know how they know she does not qualify for a streamline if they did not review her file. I do not know the criteria for that program and they will not give it to me. I asked for an NPV evaluation and was told they do not have one because they did not review the file. Additionally, if the streamline program does not require a mod application submission I do not see how you can " Not qualify ''. To date, I have received no further explanation of the denial nor any options available to save the property.
Company Response: Closed with explanation
2017-08-09
East Elmhurst, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-09
Arlington, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-08-09
Clarkesville, GA
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-09
Fleming, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-09
Homestead, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-08
OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: WE HAVE LIVED AND FINANCED OUR HOME VIA A VA LOAN SINCE XX/XX/XXXX AND HAVE NEVER BE LATE EVER.OVER THIS 30 YEARS OUR MORTGAGE HOLDERS HAD CHANGED TO NO LESS THAN 8 INSTITUTIONS.THE MORTGAGE CO. THAT HELD OUR LOAN WAS XXXX XXXX AND AFTER THE COLLAPSE OF THE MARKET IN XX/XX/XXXX, XXXX CONTINUED TO RECEIVE AND PROCESS OUR LOAN FOR AT LEAST XXXX MONTHS BEFORE WE EVER NEW THAT THEY HAD SO OUR MORTGAGE TO OCWEN XXXX A DEBT.COLLECTING AGENCY! WITH A CREDIT SCORE OF OVER XXXX ( ITS MUCH HIGHER NOW ) ALL OF A SUDDEN OUR CREDIT REPORTS STARTED SHOWING UP A REMINDER OF A BANKRUPTCY FROM THE XX/XX/XXXX'S AS IF OCWEN WAS DOING ALL IT COULD TO TARNISH OUR CREDIT REPORT BUT IN THE MEAN TIME THEY REFUSE TO INFORM THE CREDIT REPORTERS THAT WE EVEN HAVE AND ARE MAKING REGULAR MONTHLY TIMELY PAYMENTS.I DID FILE SOME REPORTS AND DID GET A CONFIRMATION FROM OCWEN AND THE MENTIONING ON THE REPORT OF A MANY YEARS AGO BANKRUPTCY STOPPED AS WELL AS SOME KNIT PICKING REPORTING HAS STOPPED.WE ALSO HAD A LOAN MODIFICATION DONE WHICH FINALLY GOT OUR INTEREST DOWN TO 4.1 % AND OCWEN WAS FORCED TO DISCHARGE XXXX OF PRINCIPLE OFF OUR DEBT BUT ONLY TO REAR ITS HEAD 15 YRS. DOWN THE ROAD IN THE FORM OF A BALLOON PAYMENT IN WHICH WE WHERE ADVISED BY THE COMPANY THAT HANDLED AND PROCESSED OUR MODIFICATION THAT IF WE PAY ABOVE THE {$390.00} PER MONTH MORTGAGE PAYMENT AND PAY THEM {$450.00} THE BALLOON WO N'T HIT THUS THAT IS WHAT WE HAVE BEEN PAYING THEM.BECAUSE OF NOTHING WE DID WE ARE STUCK WITH OCWEN A COMPANY FINED XXXX BY THE FEDERAL GOVERNMENT FOR BANKING PRACTICES THIS COMPANY REFUSES TO REPORT MY WIFE AND MY MORTGAGE PAYMENTS ON OUR CREDIT REPORT AND I HAVE BEEN ASSURED BY THEM IT WOULD BE CORRECTED IT HAS N'T! I AM TERMINALLY ILL WITH LESS THAN ONE YEAR OF LIFE LEFT I HAVE BEEN WORKING ON RAISING MY CREDIT REPORT WHICH HELPS MY WIFE 'S IN TURN BUT AFTER I AM DEAD SHE WILL BE WELL PROVIDED FOR BUT SHE HAS FAR LESS CREDIT IN HER NAME SO OCWEN 'S FAILING AND REFUSING TO REPORT THAT WE DO INDEED HAVE AND MAKE REGULAR PAYMENTS AND THIS OMISSION DOES AND WILL DO HARM TO MY WIFE XXXX XXXX XXXX! ONE OF THE THREE CREDIT REPORTING CO. RAISED MY SCORE TO XXXX! AND THE OTHERS HAS ALSO IMPROVED, WONDER WHAT OUR SCORES WOULD BE WHEN ON THE LIST OF CREDITORS IT SHOWED A 30 YRS.HISTORY OF ON TIME PAYMENTS BUT AT LEAST, FAILURE OF OCWEN TO REPORT YOUR MORTGAGE AND TIMELY PAYMENTS IS CRIMINAL AS THEY ARE NOT A MORTGAGE LENDER BUT A DEBT COLLECTING COMPANY ABLE TO SKIRT THE LAWS THAT NORMAL LENDING PRACTICES ARE FOLLOWED.I WANT TO KNOW WHY THIS SITUATION HAS NOT CHANGE AND OCWEN BE TOLD TO FOLLOW THE LAW AND REPORT OUR MORTGAGE TO THE PROPER INSTITUTIONS THAT DEMAND SO.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-08
Florida, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Again XXXX XXXX my complaints are similar for the past years because OCWEN refuses to STEP down and do their part to address the situation. HENCE THE CURRENT LAW SUIT AGAINST OCWEN. Your company continues to enjoy skirting around my issues and responds with the same garbage change changing the date of the letters. Also XXXX XXXX the property and mortgage which I inherited at the time of my Mother 's passing was passed over to me. If you can read the items in the lawsuit, one of them is concerning assisting these homeowners, WHICH OCWEN HAS NOT. THE PURPOSE OF A LOAN MODIFICATION IS TO GET THE HOME CAUGHT UP. You provided me a loan modifications last XX/XX/XXXX which was NOT SIGNED because OCWEN PROCESSES MODIFICATION BASED ON ONLY IMCOME NOT INCOME AND EXPENSES. THIS IS AGAINST THE LAW. Again XXXX XXXX this is going to continue back and forth and I do n't see a resolution in sight because OCWEN just collects money and does not care about the welfare of the home owner. YOU ASKED ME TO REVIEW THE WEBSITE ABOUT THE CURRENT STATUS OF THE LAWSUIT. ALL I SEE IS GARBABGE ABOUT HOW OCWEN CARES ABOUT THEIR HOME OWNERS AND YOU HAVE HELPD LIKE XXXX. THAT 'S SOME PR XXXX IF YOU ASK ME. IF OCWEN CARED ABOUT IT 'S HOME OWNERS AND RESOLVING ISSUE THEIR WOULD N'T BE A LAWSUIT AGAINST YOU FROM THE CFPB. WOULD THERE BE?? THIS COMPLAINT IS ALSO GOING TO YOUR MEDIA RELATIONS DEPARTMENT. SICK SICK SICK OF OCWEN XXXX XXXX. OCWEN NEEDS TO BE SHUT DOWN WITH THE CURRENT LAWSUIT. THAT IS THE ONLY RESOLUTION
Company Response: Closed with explanation
2017-08-08
PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Ocwen made me sign a modification loan that expired in XXXX of 2017. The deal was to pay them {$100000.00}. Of course, I do not have {$100000.00}. Ocwen has been trying to take my house for 10 years. I am exhausted from their harassment. When I first got the loan, 20 some years ago, they kept my first 6 payments. They then kept me in arrears. I did make those payments. My accountant wrote several letters stating that I did make those payments. We have proof that the payments were made. They also put me in foreclosure several years ago when they were n't supposed to. Now they have me in pre- foreclosure going into full foreclosure, because they refuse to give me a modification loan. I lived in my house for 33 years. This should n't be. I am XXXX and do not want to leave my home. I hope you can help me stay in my home. They refused to take my Mortgage payments since XX/XX/XXXX.
Company Response: Closed with explanation
2017-08-08
OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: WE HAVE LIVED AND FINANCED OUR HOME VIA A VA LOAN SINCE XX/XX/XXXX AND HAVE NEVER BE LATE EVER.OVER THIS 30 YEARS OUR MORTGAGE HOLDERS HAD CHANGED TO NO LESS THAN 8 INSTITUTIONS.THE MORTGAGE CO. THAT HELD OUR LOAN WAS XXXX XXXX AND AFTER THE COLLAPSE OF THE MARKET IN XX/XX/XXXX, XXXX CONTINUED TO RECEIVE AND PROCESS OUR LOAN FOR AT LEAST EIGHT MONTHS BEFORE WE EVER NEW THAT THEY HAD SO OUR MORTGAGE TO OCWEN ! A DEBT.COLLECTING AGENCY! WITH A CREDIT SCORE OF OVER XXXX ( ITS MUCH HIGHER NOW ) ALL OF A SUDDEN OUR CREDIT REPORTS STARTED SHOWING UP A REMINDER OF A BANKRUPTCY FROM THE XX/XX/XXXX'S AS IF OCWEN WAS DOING ALL IT COULD TO TARNISH OUR CREDIT REPORT BUT IN THE MEAN TIME THEY REFUSE TO INFORM THE CREDIT REPORTERS THAT WE EVEN HAVE AND ARE MAKING REGULAR MONTHLY TIMELY PAYMENTS.I DID FILE SOME REPORTS AND DID GET A CONFIRMATION FROM OCWEN AND THE MENTIONING ON THE REPORT OF A MANY YEARS AGO BANKRUPTCY STOPPED AS WELL AS SOME KNIT PICKING REPORTING HAS STOPPED.WE ALSO HAD A LOAN MODIFICATION DONE WHICH FINALLY GOT OUR INTEREST DOWN TO 4.1 % AND OCWEN WAS FORCED TO DISCHARGE XXXX OF PRINCIPLE OFF OUR DEBT BUT ONLY TO REAR ITS HEAD 15 YRS. DOWN THE ROAD IN THE FORM OF A BALLOON PAYMENT IN WHICH WE WHERE ADVISED BY THE COMPANY THAT HANDLED AND PROCESSED OUR MODIFICATION THAT IF WE PAY ABOVE THE {$390.00} PER MONTH MORTGAGE PAYMENT AND PAY THEM {$450.00} THE BALLOON WO N'T HIT THUS THAT IS WHAT WE HAVE BEEN PAYING THEM.BECAUSE OF NOTHING WE DID WE ARE STUCK WITH OCWEN A COMPANY FINED XXXX BY THE FEDERAL GOVERNMENT FOR BANKING PRACTICES THIS COMPANY REFUSES TO REPORT MY WIFE AND MY MORTGAGE PAYMENTS ON OUR CREDIT REPORT AND I HAVE BEEN ASSURED BY THEM IT WOULD BE CORRECTED IT HAS N'T! I AM XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I HAVE BEEN WORKING ON RAISING MY CREDIT REPORT WHICH HELPS MY WIFE 'S IN TURN BUT AFTER I AM XXXX SHE WILL BE WELL PROVIDED FOR BUT SHE HAS FAR LESS CREDIT IN HER NAME SO OCWEN 'S FAILING AND REFUSING TO REPORT THAT WE DO INDEED HAVE AND MAKE REGULAR PAYMENTS AND THIS OMISSION DOES AND WILL DO HARM TO MY WIFE XXXX XXXX XXXX! ONE OF THE THREE CREDIT REPORTING CO. RAISED MY SCORE TO XXXX! AND THE OTHERS HAS ALSO IMPROVED, WONDER WHAT OUR SCORES WOULD BE WHEN ON THE LIST OF CREDITORS IT SHOWED A 30 YRS.HISTORY OF ON TIME PAYMENTS BUT AT LEAST, FAILURE OF OCWEN TO REPORT YOUR MORTGAGE AND TIMELY PAYMENTS IS CRIMINAL AS THEY ARE NOT A MORTGAGE LENDER BUT A DEBT COLLECTING COMPANY ABLE TO SKIRT THE LAWS THAT NORMAL LENDING PRACTICES ARE FOLLOWED.I WANT TO KNOW WHY THIS SITUATION HAS NOT CHANGE AND OCWEN BE TOLD TO FOLLOW THE LAW AND REPORT OUR MORTGAGE TO THE PROPER INSTITUTIONS THAT DEMAND SO.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation