OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 157
2017-08-16
Easley, SC
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-16
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-16
Los Angeles, CA
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX, 2017, I sent to you a QWR and Debt Validation request. Request for information under Regulation X 12 C.F.R. 1024.36 and Regulation Z under 12 C.F.R 1026.36 - Upon review you did not provide specifically requested the Full Name and Address of the Entity that is owner or assignee for the Note, located at : XXXX XXXX XXXX XXXX, XXXX XXXX, California XXXX.
Company Response: Closed with explanation
2017-08-16
Woonsocket, RI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-16
South Chatham, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-16
East Troy, WI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I attempted to make two payments on XXXX XXXX because three were due. I was informed that if I wanted to do that on XXXX XXXX [ the 89th day ]. They would not accept anything but full payment of three payments on XXXX XXXX. At that time, I also learned that, the payment had increased to almost {$1800.00} per month. I am wondering why I am not being credit any principal on this loan even though I have asked several of the mortgagors ' that have bought this loan from each other several times over the years and NO ONE responds with a straight answer. I get a person that states this is your payment and this is what is due with zero explanation. I tend to believe this is the EXACT type of predatory lending that was the cause of the housing bubble in which the HARP Program was designed to rectify. However, under the current HARP regulations, I do not qualify when if I had previously applied years ago, I would have been take up right away and this would have been refinanced. Because I have diligently fought and scrapped to pay this mortgage I am, seemingly now, penalized for not asking for help earlier. However, this is not my fault for the type of loan that was created and I get zero accountability from any financial officer ; in any company that holds this loan. I wonder how the payment can arbitrarily adjust without notification to me. There are two companies that have vest interest in this home. A home mortgage held by Ocwen and a home equity held by XXXX. Both companies have complaints by me but separate in nature. Ocwen has resisted my attempts to work with them by denying me a loan modification and offered me a payment plan that is affordable. I attempted to catch up my loan with Ocwen and they refused to accept finances from me to bring me away from a default status. I wonder how they can refuse to accept payments and deny me the ability to pay my mortgage but continually compound late fees and interest when they refuse to accept payment. Essentially, forcing a situation into an unrecoverable default status. I thought that, that was illegal to continually compound late fees or interest when refusal to accept funds were illegal. It reminds me of banks that try to repeatedly charge a person returned NSF fees for a single occurrence on an insufficiently funded expense. I thought you were only allowed to get hit with one fee per one occurrence, not multiple fees for one occurrence, yet, I am getting charged fees because they refuse to accept my payments. Ocwen told me I could apply for a loan modification so I did. Then a man called me and told me I did n't qualify for the modification. I explicitly asked him if it was a refinance or some other modification to the loan. He did not explain anything for give me any answer to my question. He just stated that I did n't qualify. He did not tell me what I needed to do to qualify or discuss any options. This whole thing seems like a scam to XXXX me out of my home. I would like straight answers and solutions to help me resolve my issues, not DEAD ENDS and a capital gain for them to foreclose on my home and recover the balance of the loan by selling my house under market value, then for the reality industry to pick it up and resell it for a profit. Sounds like a housing bubble racket that should be covered under the RICO act for racketeering. I guess because it is a decade after banks burned citizens it is OK for them to do it now without repercussion because all the smoke is cleared and no real laws have been passed to help people. Maybe laws that I am aware of. Hence, me contacting your organization to get this BANK to give me straight answers or force them to make my home affordable because it was purchased during a predatory lending period. NOT because the HARP program is being phased out by big business and corporate banking interests. There are people that have been spending their life savings trying to do the right thing, but get burned by the banking industry anyway. I want Ocwen to openly discuss my options and resolve things with straight answers, not people that dodge questions. The second company, XXXX, a home equity loan holder, locks me out of my online account and ca n't pay my note. They jacked my payment from {$130.00} per month to over {$400.00} per month. This company is the third company to take over this home equity loan. I have records that I have paid principal and interest on this loan, but they state that principal has NEVER been paid. How can the third loan holder of this XXXX it up so badly and be out of touch with the original loan. This note was for {$39000.00} and over ten years I have paid ONLY interest? Under and amortization calculator it states at I should have paid at least {$10000.00} principle of by now. This company is saying that it was an interest only loan. However, that is incorrect.
Company Response: Closed with explanation
2017-08-15
Baltimore, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-15
Jacksonville, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-15
VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have paid extra on my loan each month. This month my statement says I have an additional balance due of {$6800.00}.
Company Response: Closed with explanation
2017-08-15
PA
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: I have been dealing with Ocwen since XX/XX/XXXX trying to get a deed in lieu. I found your information online about the lawsuit. I am currently going through a divorce and my ex-husband and I decided its best to go through the deed in lieu. We started the process in XX/XX/XXXX signed the documents and it was approved. In XX/XX/XXXX Ocwen did a home appraisal. We followed up with Ocwen monthly and the only answer we would get was that there was a delay. in XX/XX/XXXX we got paperwork stating that it was approved and that the house was to be vacant by XX/XX/XXXX. At that time the house was already vacant and our home owners insurance was canceled due to it being vacant. Ocwen said that would be fine that they covered the house through their own insurance. We did get our own hazardous insurance XX/XX/XXXX and Ocwen was not putting it in their system and I kept getting notices that the house was not covered and that is why there was another delay. Ocwen did not call in regards to this and when I called they said that they had all the paperwork they needed but I kept getting letters saying the house was not covered. In XX/XX/XXXX I called and fought with the insurance department of Ocwen and finally got the insurance information entered into their system. I call between every week to every 2 weeks to check on the status of the deed in lieu and I always get that there was a delay with the paperwork and that the attorneys are working on it. I never get a reason as to what the delay is. XX/XX/XXXX I get a call from Ocwen that they will have a notary contact me in regards to signing the paperwork. Later that day I get another phone call the appraisal ran out and that a new appraisal will need to be conducted prior to signing any documents. I called Ocwen on XX/XX/XXXX because I got another letter in the mail stating that we did not have significant hazardous insurance on the house and that it needed to cover the total cost of what is owned on the property. None of this was listed in any of the letters I received nor during the phone called. I also talked to the deed in lieu department and that stated that they would expedite the appraisal as nothing had been ordered at that time. I called again on XX/XX/XXXX and got same answer but this time they gave me an order number for requesting the appraisal. Order number XXXX. I called again on XX/XX/XXXX and still no appraisal had been order and they said that I would hear from the appraiser by the XX/XX/XXXX. I called Ocwen back on XX/XX/XXXX and they still had not ordered the appraisal. I then asked to speak to the supervisor ID # XXXX. By the afternoon of XX/XX/XXXX the contractor for the appraisal contacted me and we met that day and had the appraisal done. I have contacted the BBB in complaint as this has been 8 months that Ocwen has been delaying to complete the deed in Lieu assistance program when it should have only taken 90 days at the most. I am beyond frustrated and at my whits end as what to do to get this completed. I cant afford an attorney as I am already going through a lawyer for custody and child support and then for my divorce once the house is out of our name. if you have any advice as what we can do or should do. I just want this taken care of and no more delaying. I did call Ocwen back today and let them know that they appraisal was done on Friday XX/XX/XXXX they said it will take XX/XX/XXXX business days for them to get the documents and then it needs to be accepted and uploaded in their system. At that point their attorneys will begin preparing the mortgage documents to sign off on the house. i am still fighting with Ocwen to try and complete the deed in Lieu assistance program
Company Response: Closed with explanation
2017-08-15
Cypress, TX
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-08-15
Houston, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-15
Hamburg, MN
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Debt settlement
Complaint: Hello XXXX Thank you writing. I am one of the escalation managers handling cases for the Liquidation department. A review of the attachments received shows the borrower is offering {$1000.00} to settle the deferred principal balance amount of {$60000.00}. I am reaching out to let you know that there is only one lien on the property which is with Ocwen and we do not do settlements on part of the principal balance that is owed on loans. That is not an option. Borrower can call customer service at XXXX and schedule an appointment with the Relationship manager to discuss other loss mitigation options. I can assist if the borrower would like to sell the property. You may visit the below link for mortgage assistance options : XXXX XXXX XXXX XXXX Thank you Regards, If you would like to submit a notice of error or information request, please mail the request to Ocwen Loan Servicing LLC | Attention : Research Department | XXXX. XXXX XXXX | XXXX XXXX XXXX, FL XXXX XXXX XXXX Escalations Collateral Based Solutions. Ocwen Loan Servicing, LLC Work : XXXX ( XXXX ) XXXX XXXX www.ocwen.com To : Ocwen Loan Servicing , LLC XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX From XXXX XXXX XXXX & XXXX XXXX XX/XX/XXXX Re : Settlement of 2nd lien Loan Deferred Principal Balance {$60000.00} At this time, I am writing to offer Ocwen Loan Servicing {$1000.00} to settlement and fully release of 2nd lien Loan Deferred Principal Balance of {$60000.00} from the property of XXXX XXXX XXXX XXXX MN XXXX loan number XXXX. We have done everything in our power to make ends meet but unfortunately we have fallen short and ask that you to consider to settle our2nd lien Loan Deferred Principal Balance in full. Settlement of 2nd lien Loan Deferred Principal Balance {$60000.00} would fully release all personal liability and the lien from the property located at XXXX XXXX XXXX XXXX MN XXXX loan number XXXX A payment was applied to loan number XXXX XX/XX/XXXX for {$8700.00}. I would like this payment to be considered part of the Settlement of 2nd lien Loan Deferred Principal Balance {$60000.00} With the home valued at {$190000.00} and 1st mortgage balance at {$180000.00}. A foreclosure would net the 2nd lien Loan Deferred Principal Balance {$60000.00} nothing.. We personally, want to make a good faith effort to Ocwen Loan Servicing pay the {$1000.00} that we are offering. We have the means to obtain this amount for our settlement offer now. And as this 2nd lien Loan Deferred Principal Balance has been included in a chapter XXXXbankruptcy action, you would not get any of the balance owed. I would appreciate your timely acceptance of this offer. As this offer will expire 30 days from the above date. XX/XX/XXXX Sincerely, XXXX XXXX &
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-15
Washington, DC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: To : CFPB Im frustrated. I took a call today at XXXX with a representative of Ocwen. I was informed that my home is active in foreclosure. I have been challenging and appealing the matter for almost 5 months. As of today, Ocwen reps do not have and have not resolved the original appeal. Failed to take into account that I followed instructions. Cant find the {$200.00} check I sent for the internal review. Has not addressed this letter and the rep does not even know about this letter. Wants me to do another letter modification packet with Ocwen instead of resolving this issue on the appeal. Noted that I inquired about a payoff and I did not make a request which is a fraud alert activity on my account. Please stop the foreclosure action and review the records you agreed to review and resolve the valuation appeal that has been outstanding since earlier this year. XXXX Letter To : Appeals Unit, Consumer Finance Protection Bureau XXXX RE Loss Mitigation-Loan # Last 4 digits Sirs : I disputed the appraisal and assessment in XXXX. Ive sent in a check for {$200.00} for an internal appraisal. I missed my appointment with Ocwen MondayXX/XX/XXXX, XX/XX/XXXX.
The home has water damage and suffered a burglary. The pictures of these items as well as the estimate to repair are attached. I do inhabit the home in XXXX. Please reset my call with Ocwen and my relationship manager to discuss these items. This information is true and accurate to the best of my ability.
Company Response: Closed with explanation
2017-08-15
Lynn, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX of XX/XX/XXXXI received XXXX but after XXXX payments the XXXX XXXX XXXX messed up my XXXX XXXX payments because they forgot to update my XXXX XXXX XXXX service plan. I contacted ocwen and explained what happen so we ended up being behind. It took untilXX/XX/XXXX for ocwen to give us a loan modification which was double of what we had on XXXX. So we started paying the loan modification but after XXXX payments we noticed that our payments were n't being applied to our loan it was just sitting there in limbo. They did take about XXXX out of the payments. Then we found out they had started the foreclosure process. I stayed in contact with my contact XXXX XXXX. It took months and they told us to reapply for the modification. Now our fees kept adding up. From a XXXX loan it 's now over XXXX loan .so we gathered our paperwork in may and reapplied. We received a letter saying they received all our paperwork and then it would take XXXX days. The very next day we received a letter that we were denied. But we could appeal. So I gathered all the paperwork within the XXXX days. They said it would be reviewed within a couple of days we were denied because they said it was our XXXX attempt. We did n't want to re apply we wanted out payments to be applied. This could have been rectified last summer. Now I 'm going to send in our XXXX appeal and I 'm sure we will get denied. Also our original loan put my XXXX name on our loan. We bought the house from him. They put him on without any of us knowing including my XXXX. They said that was the only way we could get the loan. So if we could make the payments he would be responsible for it. We never were told andmy XXXX has since XXXX XXXX. And they have taken his name off just recently.also we have an XXXX XXXX out of XXXX XXXX who is now going through XXXX and XXXX XXXX because XXXX are coming to our home and taking pictures of the house and looking at the house. He thinks people are coming to take him back to XXXX. Of course they have posted our home on XXXX. That 's reassuring.
Company Response: Closed with explanation
2017-08-14
AZ
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Back in XX/XX/XXXXmy husband and I were struggling financially and our house was severely upside down, we filed for a home remodification. We were given a remodification and signed on XX/XX/XXXX. In XXXX of XXXX, my husband and I began divorce proceedings. In XX/XX/XXXX the divorce was final. Per the divorce decree, I was awarded the house and my ex signed off on the house and he was to immediately begin financial payments since he ignored the judges multiple other requests to send alimony and child support. He disappeared and I never received any support of any kind. I fell into a severe hardship. I was behind multiple payments. In XX/XX/XXXX, I contacted the mortgage company and asked them what I needed to do to reinstate my loan and modification. I exressed that I did not want to lose the house and I needed help. I explained that without the modification back in place I would not be able to keep the house as it is so severely upside down without the modification. I worked with a case specialist who gave me instructions on how to reinstate the loan and modification. I work incredibly hard and came up with the money, purchased money orders and sent it overnight delivery. I worked very hard to come back from that devastating hardship. In XX/XX/XXXX I received a XXXX for the full waived amount of the remodification. I claimed this on my tax return. I was under the impression that after requesting help and following what the mortgage company had indicated that everything was ok. Sometime in early XX/XX/XXXXmy ex changed the mailing address with the mortgage company and I stopped receiveng any correspondence. I found out he did this at the end of XXXX. It is now XX/XX/XXXX, I decided that I need to sell the house and move where there are better job opportunities for me to support my XXXX children as I still to this day have never received any financial support from my ex. I found a realtor and the house went up for sale. Someone made an offer and the sale began. A payoff was requested from the mortgage company. There was a massive discrepancy between what I said the payoff is and what the mortgage company is reporting. When looking into this they have basically told me they can do this because they put it in the contract that way. They said it was my tough luck. I worked very hard to reinstate my loan and modification, had that not been an option I would have had to let the house go as it is still upside down. This is unfair that the mortgage company can trick its customers this way. They are robbing me and saying it is my fualt because it was in the fine print for them to do this. This is wrong!
Company Response: Closed with explanation
2017-08-14
Katy, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XXXX I filed a complaint with the CFPB who sent it back as a duplicate complaint. I contacted the CFPB after and was told to resubmit and let you all know it is not a duplicate complaint. ( 1 ) The complaint ask for the mortgage agreement that shows I signed or gave a verbal agreement for Ocwen to place a modification on my home. I attached documentation showing where Ocwen placed this modification with out any signed or verbal agreement. Ocwen add this complaint to hide they lied about me missing my first payment. Ocwen sent the modification after the due date, so they could say we gave her a modification and she miss the due date. This is not true I never signed an agreement or gave my verbal agreement for the modification that was placed on my home. My request is to submit the agreement I signed. The next request was for Ocwen to provide verification they followed Texas foreclosures processes for the foreclosure they placed on my home for XX/XX/XXXXnot XXXX. I do not want a affidavits I want the requested certification they sent to the Federal United States post office. Next I asked Ocwen to provide all transfer of assignments from conception of the loan with all companies, all modifications, all receipt of payments, and all proof of promissory notes original documentation. I do not want a website if they are the owners they need to provide the original promissory notes and documentation not just the documentation Ocwen documentation Next I have asked OCWEN to provide the CFPB with all documentation not just the documentation that was sent to the Attorney General in Texas. The request is not a duplication. Also all documentation is with this complaint XXXX I filed a complaint with the CFPB who sent it back as a duplicate complaint. I contacted the CFPB after and was told to resubmit and let you all know it is not a duplicate complaint. ( 1 ) The complaint ask for the mortgage agreement that shows I signed or gave a verbal agreement for Ocwen to place a modification on my home. I attached documentation showing where Ocwen placed this modification with out any signed or verbal agreement. Ocwen add this complaint to hide they lied about me missing my first payment. Ocwen sent the modification after the due date, so they could say we gave her a modification and she miss the due date. This is not true I never signed an agreement or gave my verbal agreement for the modification that was placed on my home. My request is to submit the agreement I signed. The next request was for Ocwen to provide verification they followed Texas foreclosures processes for the foreclosure they placed on my home for XXXX not XXXX. I do not want a affidavits I want the requested certification they sent to the Federal United States post office. Next I asked Ocwen to provide all transfer of assignments from conception of the loan with all companies, all modifications, all receipt of payments, and all proof of promissory notes original documentation. I do not want a website if they are the owners they need to provide the original promissory notes and documentation not just the documentation Ocwen documentation Next I have asked OCWEN to provide the CFPB with all documentation not just the documentation that was sent to the Attorney General in Texas. The request is not a duplication. All documentation is connect to the complaint number XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-14
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX, 2017. Ocwen financial servicing have been delay my modification even though I sent them all the required document that is the third time they made refill the modification package. they kept denying it. and I 'm paying very high interest on my mortgage. it is to much, I 'm at risk of not having enough money to pay the bank, and I ask them to tell they refuse. as I read online I see many other customer are having issue with them, and they were by the government for not following rule. I guest they have a bad culture. they do n't want to help customer instead of making it hard for them to lose they house
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-14
Hempstead, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-14
Una, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-08-14
Cherry Hill, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-14
Liverpool, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage is with Ocwen. My loan to value ratio is ~77 % based on the original sale price 3 years ago. When I contacted Ocwen to have them remove the PMI on my loan I was originally told my loan had not crossed the 80 % loan to value threshold. I explained that their numbers were incorrect and that the original loan documentation proves it. They rechecked the numbers and agreed that I was at ~77 % loan to value. When I requested they remove the PMI charges, they said I would have to pay them to have an appraisal done in order to remove this. I offered to provide alternate valuations ( State tax appraisals ) that show my house has appreciated in value, but they said they can not accept anything other than an appraisal through their vendor. This is a clear case of extortion. I have met the requirements to remove PMI based on the original loan terms and have offered to provide current, alternate documentation to the value of my home, but they will not accept anything other than a vendor of theirs being paid for an appraisal. When I asked them when they would automatically remove the PMI charges, they said they would not remove them unless I paid them the fee to have the appraisal done. I feel like this in not only an extreme anti-consumer practice, but a clear case of extortion since my only options are pay them the appraisal fee or pay the PMI forever.
Company Response: Closed with explanation
2017-08-14
Phila, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-08-13
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: got first modification XX/XX/XXXX, paid all payments on time. down payment was XXXX.
and three trail payments. had to prove by copies of canceled checks. stole third trail payment to apply to bogus XXXX. down payment, I said what? not part of my modification show where, what, partial answer its a down payment, I said show me where that XXXX. down payment came from as it was not part of my modification, never got an answer, they are to answer in 20 days, 6 years not resolved.
2nd modification no interest rate, no dollar figure paid by wire 11 payments, returned 11th payment.by taking third trail payment and applying to who knows where, to a fraudulent down payment, making all further payments 30 plus days late, before I even knew about XXXX. fraudulent down payment. I only found out I was late as I tried to do automatic payments online and was declined due to being late on payments, never late! Since they made all the mistakes, I should not be penilized. I want them to honor my first mortgage modification as most of the paperwork they sent re : Senator XXXX XXXX office, XXXX, 2017 said they can not help individuals, just the people, I 'm one of the people.
XXXX XXXX, Ocwen Loan Servicing llc, if their was any oversight this issue would have been taken care of 6 years ago
Company Response: Closed with explanation
2017-08-12
Liverpool, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: In XXXX XXXX I purchased my home for {$90000.00} at an interest rate of 7 %. I was on an adjustable rate mortgage. I fell into some hardships in XXXX and requested a modification to assist with lowering the mortgage payment which had now gone up to 13 % interest rate. The representative advised me that in XXXX I agreed to a Balloon Fixed mortgage with the same maturity date of XXXX XXXX but my maturity date is actually XXXX XXXX. I was not aware of this until I read the paperwork received after my first installment, I was young and had no clue too. I went ahead and accepted the new rates with the impression that it would remain at the low payments, but it did n't it gradually went up through the years. In XXXX my fianc fell ill and we were not able to pay for the mortgage at the rate it was going to be. I submitted a request to the mortgage and they advised me that they would send out a modification packet for me to complete. I completed the packet and submitted it for review in XXXX of XXXX. They advised that I had the option of getting on what was available at the time, the Home Affordable Act, where they dropped my interest rate to the lowest possible at the time dropping my monthly mortgage. I agreed and submitted everything they requested. I sent the same paperwork a good 3-4 times before my relationship manager advised that he had finally received everything he needed/requested. On XXXX XXXX XXXX I was advised by the relationship manager that I would no longer be able to use the offered modification as the mortgage was no longer participating in the " Obama program ''. So he had me reapply for another loan modification thus, adding additional " inspection and re modification fees '' to my principle balance. On XXXX XXXX I received confirmation that the application was received and all the information needed was in the system pending " review '' by this time the home was set for foreclosure and the foreclosure had been put on " hold '' since I was attempting to re modify the loan. I continued to touch base and send all the required documents to my relationship manager and sent the trial payments. By XXXX of XXXX I was yet again being asked to resubmit another application because the application received was no longer " valid ''. I resubmitted the application as requested adding additional " inspection and re modification fees '' to my principle balance. On XXXX XXXX I was faced with another letter of foreclosure and was asked to reapply. I submitted it and the trial modification was approved but the payment for the mortgage did not go down it went up instead from {$600.00} to now {$700.00} due XXXX XXXX. The relationship manager advised that after looking at the underwriting information he realized that the income used was incorrect and not what I had shown on the pay stub. He advised me to go ahead and continue the loan modification " payment schedule '' that began on XXXX XXXX. but not to sign the agreement as it would mean I was agreeing with the incorrect income on XXXX XXXX. I paid the XXXX payment immediately after being told to do so, made the XXXX payment. For the payment in XXXX I called in and they told me not to make the payment as the mortgage no longer showed that it was on a " trial plan '' as I never submitted the signed application approval ( which I never got from my relationship manager and I followed up with several calls ). The service representative made me an appointment with my relationship manager, whom you guessed it told me I HAD to reapply, adding yet another set of thousands of " fees '' to my principle loan. On XXXX XXXX I received an " Ocwen Streamline Modification TRIAL PERIOD PLAN NOTICE '' advising me that they had approved me for a trial plan of 3 payments for {$760.00}. I called in to speak to my relationship manager to advise that this monthly payment was ridiculously higher than I had originally started with. The representative on XXXX XXXX advised me that she would submit the modification plan to the underwriting department to have them review the modification plan and see about lowering the payment as requested. Another appointment was set to speak to my relationship manager on XXXX XXXX. I received a call from a relationship manager but it was not my assigned relationship manager, this is something that happens often. As I was reviewing the information received on the modification offer with the representative I started to feel as she was strong arming me to " sign the contract and just make the payment ''. When reviewing she advised me that the reason why the principle amount on the home had increase was because of the " fees '' associated with the modification process and an increase in escrow amount due to an increase in insurance rates ( the representative before advised me that the escrow was high because they wanted to " over collect to cover the coverage needed on the home in the future '' ). She then advised me that due to " technicality issues '' when I adjusted my mortgage back in XXXX there is also additional rates accrued due to that process. I was shocked to hear that I had been added thousands of dollars to my principle balance and had signed a contract for a " balloon '' amount at the end of the term. The representative then advised me that I had spoken to my relationship manager on XXXX XXXX XXXX advising him that I would " accept the offer '' when I had never received a call from him, I consider this fraud as I never agreed to this new agreement nor did I receive a call from the company. The relationship manager advised me to submit a request to the research department so that they can investigate the calls that the relationship manager noted he had made as she feels herself that the manager is " not doing his job correctly '' and " has not been doing it thus far ''. I am now being told that I " have to sign the contract and make the payment, please ''. I am not wanting to do this as at this point it is a ridiculous amount of money that they are adding to my loan when I followed what they requested of me and never requested to have all of these " fees '' associated with the process nor was I ever notified by any representative till now. The representative advised me that I do not need to sign nor make the payment until XXXX XXXX XXXX. If I do not do either they would take it as I am " declining the offer '' and would have to be set up on a " repayment plan '' in which I would have to come up with {$8700.00} in 3 months and continue to make the monthly payments that they now have on file of {$690.00} for XXXX-XXXX XXXX and XXXX and XXXX for {$750.00}?! Help, I need to get this mortgage fixed and I need it ASAP.
Company Response: Closed with explanation