OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 15
2019-10-07
Reidsville, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We were with Ocwen financial they were being sued by the government for faulty mortgage loans they sold our loan 2 PHH and at the time we had a modification approved with Ocwen when the loan was transferred to the new mortgage company we kept getting letters that there was no modification in place, and therefore we needed to take care of our loan by doing a modification application or other options we tried contacting this new company to get a modification package and at the same time we were out of work we never got the modification PKG. We never could get the option to modify the loan then we receive a letter stating that we hadn't paid the modification therefore we were in pre-foreclosure. When we received the letter regarding to foreclosure we did send notification that we disagreed with information and this was done before they even set up the sell date. We never received any other documents we were looking online at our address and it showed there was a auction date we knew nothing about this. We contacted the mortgage company and they told us that they were planning on sending out a letter giving us the auction date however we never received even anything by the sheriff 's office regarding to any sell date. This mortgage company for what we are seeing is also being sued by the government at this moment for faulty loans also. We should buy legal means should have received a letter before now possibly with a pre-foreclosure meeting at the courthouse or even giving us more time then three weeks due to the fact that we did file complaint with the company letting them know that we did disagree with the decision it did state in their formation that as long as we filed this complaint within 30 days of the information that that would halt it and we did we have proof of that and still they set up a foreclosure date without our knowledge.
Company Response: Closed with explanation
2019-10-07
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/2019, I paid off my mortgage with Ocwen/PHH. I requested the Satisfaction of Mortgage and the Original note. Ocwen/PHH stated that the County Clerk will mail it to me within 30 days. I contacted the County Clerk and they stated that the payoff was recorded on XX/XX/2019 and the documents were sent back to Ocwen/PHH, and they are to send to me the Original Note and the Release. I continued to contact Ocwen/PHH and they are telling me that it could take up to a year for me to get these documents. When I ask to speak with a Manager, they continue to hang up on me. The laws in Florida and Mississippi states that I should have these documents not later than 30 days from the payoff date. I would like to get the documents that I have a right to have, but there is no one at Ocwen/PHH that knows anything about these documents.
Company Response: Closed with explanation
2019-10-07
Norwalk, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: PHH Mortgage took over servicing my mortgage about four months ago and they keep cancelling my direct payment setup. They are claiming that my XXXX precludes me from making electronic payments. Yet, as explained to them, two previous servicing companies had no problem accepting electronic payments every month for the last eight years ( when the Ch XXXX was filed ).
They are also claiming that my mortgage was part of the bankruptcy when in fact it was excluded, which was why I was making timely payments in the past. I explained that I have never been late on any payment and want to keep my property.
They tried to tell me that all payments are voluntary, and I replied, of course they are and that's why I am making timely payments, and why I am volunteering to make electronic payments online so they are received consistently on a timely manner.
Only one payment was declined by them, while the other payments have been accepted. That one payment was not late because I went online and immediately made the payment after receiving the rejected payment letter from them.
Again, they rejected the payment and cancelled every online payment setup on their own discretion. I never authorized any kind of cancellation. I have every letter they sent me, and my XXXX XXXX goes up every time there is a letter in the mail from them. The letters always state, " per your request, '' which is a blatant lie. It makes no sense. I have no reason to cancel something I am trying to keep active.
I suspect they are trying to force my loan into default to get rid of my HAMP loan they inherited. This is fraud, deceptive and illegal.
Again, I have never been late, have always had EFT payments made on the first of the month with XXXX and XXXX without any issues or delays. The ONLY issues have been in the last four months since PHH took over servicing.
Company Response: Closed with explanation
2019-10-07
Houston, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen Loan Services, was my original mortgage company until they transferred me to PHH, XXXX c/o PHH Mortgage Services, XXXX XXXX XXXX, XXXX. XXXX, NJ XXXX.
When Ocwen transferred my account to PHH Mortgage, they added an additional {$120.00} dollars to my mortgage payment without notifying me of the additional money. I called PHH and ask why my mortgage increased. They sent a letter stating that Ocwen added that amount because of property insurance.
I told them that I have property insurance and flood on my house already. I had insurance last year and for some reason the company dropped my policy and did not notify me. Ocwen sent my an agreement that I could pay for the last five month on installments {$26.00} of the approximate {$370.00}. I agree and began adding {$26.00} every month in addition to my regular mortgage payments. But when they transferred me to the new company ( PHH ) they told me, Ocwen said, the extra {$120.00} would for my escrow account. I told Owen I never had an escrow account because I pay my own taxes and property insurance for the 21 years I live in my house because I could manage my fixed income ( VA XXXX and Social Security when paying my bills. I continued to send the mortgage payments to PHH the amount I usually would send {$500.00} minus the {$120.00}.
I asked Ocwen to send me a statement of how much I owed the from last year when the property insurance was dropped, they sent me a bill for {$1400.00} for five months.
The last property insurance company dropped my account onXX/XX/XXXX and I was transferred to PHH XX/XX/29, I sent my mortgage in every month by money order and to PHH that I have not received any statement from Ocwen on what money was due for the last five months. Now Ocwen is documenting on my credit report that I have not paid my mortgage any of it, so I couldn't refinance or modify my mortgage with anyone else because of my low credit rating. This kind of harassment has to stop Ocwen is over charging me for the property insurance agreement that we had They are placing false information on my credit report, and trying to force me into an escrow account that I don't need or want. Please look into this situation to clear up this matter amenably Thank you for your assistance Reply, Reply All or Forward Send
Company Response: Closed with explanation
2019-10-07
Boloxi, MS
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-07
Maynard, MA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-07
Anaheim, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX, I had the privileged to build a brand new home with my family. XXXX XXXX XXXX XXXX XXXX owns the loan, but they retain XXXX, XXXX XXXX, OCWEN and now PHH Mortgage to handle the loan servicing for them. XXXX went out of business, and the loan servicing pass to XXXX XXXX. In XX/XX/XXXX, due to a divorce and medical bills, I felled behind on my property tax and mortgage payment.
In XX/XX/XXXX, I reached to XXXX XXXX for a loan modification, however they denied the request, stating that the investment banking company do not provide such service to struggling home owner like me.
In XX/XX/XXXX, I filed for Chapter XXXX to secure the property with a promissory note to payback all of the arrears ( property taxes and mortgage ), and continued to make the monthly mortgage as required by the loan agreement.
On XX/XX/XXXX the United States Bankruptcy Court approved the Chapter XXXX, Case no. : XXXX to proceed with the term of 60 months at {$990.00} per month for the arrears of property tax and back mortgage payment. In addition, I had to continue to maintain the current payment of {$3600.00} per the Chapter XXXX agreement.
I fulfilled the Chapter XXXX agreement by making the required monthly payment to the Trustee in the amount of {$990.00} per month, alongside keeping up with the current monthly mortgage payment of {$3600.00}, by sending the payment directly to the servicing company XXXX XXXX.
In XX/XX/XXXX, XXXX XXXX raised the monthly mortgage to {$4100.00}, and in XX/XX/XXXX, the monthly payment raised to {$4800.00} despite the Chapter XXXX requirement and the case was still in full force. But in XX/XX/XXXX, the servicing company changed to OCWEN Servicing Company. The root cause of the problem occur between XXXX XXXX and OCWEN Servicing Company when the transition of loan was not handled properly.
I continued to make the monthly payment per the court in the amount of {$4100.00} up until Chapter XXXX payment and requirement was fulfilled, satisfied and discharge on XX/XX/XXXX.
The arrears and monthly payment was satisfied as I have fulfill the commitment and agreement set forth by the court. I continued to make my regular monthly payment in the amount of {$4200.00} monthly to OCWEN. The monthly mortgage payment was accepted and continued up until XX/XX/XXXX, when OCWEN rejected the monthly payment of {$4200.00}. On XX/XX/XXXX, OCWEN send me a Pre-Foreclosure Notice demanding the amount due as stated below : I reached out to OCWEN to get this matter resolved, but no resolution was provided. I seek help with a Foreclosure attorney, who ended up taking my money but didnt resolved anything in this matter. In XX/XX/XXXX, I resorted to file a complaint with the Consumer Financial Protection Bureau in order to protect my home from going into foreclosure and hoping to work out a resolution with the OCWEN Servicing Company. Since my filing with CFPB, OCWEN never responded to my complaint nor did they ever contacted me with a resolution.
Until XX/XX/XXXX, I received a notice again that a new servicing company with the name PHH Mortgage will take over servicing my loan. On XX/XX/XXXX, a NOTICE OF TRUSTEE SALES was posted at my home. The notice indicated that the Foreclosure preceding to take place on XX/XX/XXXX. Once again, I reached out to file a second complaint with CFPB and requested PHH Mortgage to provide a detail of the delinquent amount and how they arrive to this outrageous amount. PHH Mortgage responded to the complaint only to state that all of the amount I paid was applied accordingly. The respond said they would put the Foreclosure on hold until a resolution was made.
Unfortunately, on XX/XX/XXXX, a SECOND NOTICE OF TRUSTEE SALES posted at my home once again, with a sales date of XX/XX/XXXX at XXXX. I registered with PHH Mortgage on XX/XX/XXXX in order to work out a resolution in order to save my home. To my surprise, I notice the status of my loan indicated that my next payment due date was XX/XX/XXXX. How can that be, this means that the servicing company did not apply any of the payments I have made from XXXX to XXXX, pre and post Chapter XXXX ; otherwise, the loan activity would not reflect this on their portal : The loan activity and the latest statement as of XX/XX/XXXX from PHH Mortgage indicated that I am now in DEFAULT in the amount of the following : The default continued to grow since the inception of the Chapter XXXX, the servicing company from XXXX Bank to OCWEN and now PHH Mortgage NEVER apply any of the payments that was made by the United State Bankruptcy Court and my regular payment. This is seriously a FRAUD.
If the investment banking XXXX XXXX really wants this home, I am willing to give it back. But in return, I want my payment back in the amount of {$280000.00}, during the year XXXX, pre and post Chapter XXXX. When the payment is return, I will then release all liability and I will release the Deed, the minute I received the payment back. If no payment is return, I ask for a compromising agreement to remove the Foreclosure status, and allow me to continue to live in the home with a reasonable monthly payment of {$3600.00} as indicated by the court during Chapter XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Alafaya, FL
Closing on a mortgage
Mortgage: VA mortgage
Complaint: To Whom it May Concern : I am filing a complaint with you about PHH Mortgage company. Our mortgage was sold to them about 4 months ago from XXXX XXXX.
We decided to refinance with our local credit union with whom we do all our banking. We closed the new loan and paid the balance of loan with PHH Mortgage off on XX/XX/XXXX. After the loan was paid in full we were informed there was a balance of over {$700.00} in our escrow account that would be returned to us by PHH. As of today, XX/XX/XXXX, we have not received our payment. I have contacted them by phone at least 5 times asking them what was the delay in receiving our payment. I was told the check was issued on XX/XX/XXXX. 20 days after our closing. So, as of today it is nearly two weeks since the check was, supposedly, issued and we have not received it. I have informed several people at the company, in my many phone calls, that if my mortagage payment was as late as the check they are supposed to be sending us, they would have charged me a huge late fee of XXXX to XXXX dollars. It should also be noted that every person I talked to was obviously someone from out of the country due to their strong accents. So not only is the this company holding on to my monye they are also outsourcing our jobs. This behavior is outrageous and something should be done to prevent these financail institutions from taking advantage of consumers. As it says in the song " the rich get rich and the poor get children ''
Company Response: Closed with explanation
2019-10-04
Mill Creek, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My loan is serviced by PHH and they claim it is {$9900.00} past due ... .13 payments of {$810.00} regular payments. They claim the P & I = {$450.00} and {$370.00} escrow per payment. They claim that a modification was offered in XXXX but do not have a payment plan amount on the record. These acts are a clear violation of CFPB and RESPA law. They also do not a have full payment history or any accounting records relating to the mortgage loan. They claim that the payment plan for {$1700.00} per month was set on a temporary basis, but have no explanation mathematical breakdown or the long term goals of the payment plan. PHH claims the principal balance is {$140000.00} with a maturity date XX/XX/XXXX The original loan amount {$140000.00} and the debt was paid down to {$100000.00} in XXXX. There is absolutely no way the balance on this loan could have accelerated to a {$140000.00}. PHH claims a shared appreciation modification or " SAM '' modification was executed with a {$830.00} waiver. There is absolutely no net tangible benefit this this deal. PHH has assigned a foreclosure sale date XX/XX/XXXX through XXXX aXXXX XXXX. PHH has refused to offer mediation through IN 32.30-10.5, which is a violation of IN State law. Overall, the RESPA, CFPB and HUD violations run wild on this case. sent out.
Company Response: Closed with explanation
2019-10-04
Tyler, TX
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-04
Palm Coast, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-04
IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In order to avoid being foreclosed I was offered a modification in which I was approved. I have made all of my payments and sent in my paperwork. My checks have been received and cashed. I never received an email, phone call, or certified mail that my property will sold at auction and now the sale has been confirmed and I have 30 day to vacate the property
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
PA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-04
MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We got a letter from PHH loan servicing that as of XX/XX/XXXX, they are no longer accepting payments for our loan. We received this letter late in XXXX. We tried to access the account on the new loan servicers website after we got paid XX/XX/XXXX to make our mortgage payment. We could not access the new website to view our loan. We went to PHH where we were able to access the loan but could not pay it. We called the new mortgage company and were told that they do not have any record of the loan being transferred over & no account number is showing. It is now XX/XX/XXXX and we can not make the mortgage payment!
Company Response: Closed with explanation
2019-10-04
Smyrna, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Gilman Hot Springs, CA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Philadelphia, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I asked for help from PHH I applied for a modification I was turned down.
I asked for a repayment plan. I was given one and told about it 10 days or so before it was due. I tried to male that payment on the website using the western union speed pay and I was blocked from using that. I was not given any instructions on how to pay that payment. Just that there was no grace period.
They then closed the arrangement.
I wrote asking for it to be re-opened they claim that they did which I never got an email from them saying that they did. They say they did.
But if I asked for the arrangement to be reopened because I want to save my home then why would I not pay it?
I asked for it to be reopened they have not replied.
I asked for my mortgage to be looked at as Ocwen has many lawsuits and They claim they looked at it and that Ocwen did nothing wrong. But my mortgage was {$43000.00} and now it's over 75,000 Can someone help me?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Fontana, CA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Complaint Office : CFPB-Mortgage Complaint This letter is my written response to the foreclosure documents received on XX/XX/XXXX. With my husband death I was unable to continue the mortgage on our home. I had fell behind but was able to catch up but soon feel again due to lack of income. In XX/XX/XXXX I contacted OCWEN to start Deed In-Liue process. I received a letter stating what information I would need to submit. I proceeded with the information to them. I respectively sent the following information per their request. Husbands death certificate, income verification and bills I was responsible for. After several months of contacting them, I was informed that my case would need to go to a review. I received another letter on XX/XX/XXXX informing me that OCWEN had sold my account to yet another firm. I then received yet another letter stating that PHH is my mortgage company now. After receiving my monthly statement from PHH I called them to inform them that I had started the Deed In-Lieu process with OCWEN. PHH informed me that they had no information passed on to them from OCWEN and that I would have to start the process all over again. I asked PHH to send me the forms that they needed completed for this process to start. I received yet another statement stating that my account has been put into Deed in Lieu. Thinking that all process was being taken, I received a letter from an attorney stating that my account is going to foreclosure. On the same date I received a certificated letter form the XXXX County courts that I was being sued. During the same week I received another statement from yet another firm. At this point there 3 to 4 firms involved with my account. There are so many different addresses and phone numbers I am not sure who to contact now.
In the court papers there was a letter stating that I could request a conference with the lender. As this date I am not sure who I am actually dealing with. My whole experience with this has been overwhelming. The following companies are under OCWEN.
OCWEN-XXXX XXXX XXXX XXXX, CA XXXX net address : XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, Florida XXXX XXXX ( XXXX XXXX ) PHH-XXXX XXXX XXXX XXXX, IL XXXX / XXXX XXXX XXXX XXXX. XXXX, NJ XXXX- XXXX XXXX-C/O-PHH Mortgage Service- XXXX XXXX XXXX XXXX. XXXX, NJ XXXX-XXXX ( PHH Mortgage Services-XXXX XXXX XXXX Mail Stop : XXXX-XXXX. XXXX, NJ XXXX XXXX I have several documents but are unable to scan them in. If I could get an address, contact person I will glad to make copies of all and send it registered mail immediately. Thank you for your time and I appreciate any assistance you could help me with.
*XX/XX/XXXX-sent letter to PHH about Deed in Lieu after I found out that they had no prior info from OCWEN . ( Which they are a part of as well ) *XX/XX/XXXX-PHH-Statement- $ XXXX- ( Statement reads : You have agreed to the following loss mitigation program ; Deed IN Lieu *XX/XX/XXXX- PHH letter to inform us that my account has been forwarded to the Research Department *XX/XX/XXXX-Phh letter informing me that the research has been completed and that additional info is needed.
* XX/XX/XXXX- XXXX letter informing me that account has been turned over to an attorney.
* XX/XX/XXXX-Notice from Law firm.
*XX/XX/XXXX-XXXX-Statement- {$4900.00} ( statement reads : The first notice or filing required by applicable law for the foreclosure process has not been made *Dated XX/XX/XXXX-Summons from XXXX County Courts *XX/XX/XXXX-Statement- $ XXXX-statement reads-The first notice or filing required by applicable law for the foreclosure process has been made *XX/XX/XXXX- XXXX-Offering Deed in Lieu * XX/XX/XXXX-received letter from XXXX to obtain written requests.
Company Response: Closed with explanation
2019-10-03
Jersey City, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Mc Clellanville, SC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-03
Oxford, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ga. XXXX XXXX XX/XX/2019 To Whom it may concern, My name is XXXX XXXX XXXX, and this is my formal complaint on Ocwen Loan Servicing and PHH Mortgage Services, on their practices in Notice of servicing Transfer. I received the notice in the mail on about XX/XX/2019, notifying me that starting, XX/XX/2019 PHH would become the new servicer for my account : Loan number XXXX.
For the last ten years Ocwen Loan Servicing, had paid my homeowners insurance policy to XXXX, policy number : XXXX XXXX XXXX. The policy was paid through an escrow account once a year. After the transfer of service on XX/XX/2019, I received a policy statement for the first-time in 10 years, noting that the notice was for non-payment of premium. A second notice statement followed on XX/XX/2019, for, {$360.00}, a third notice XX/XX/2019, {$730.00}. It was obvious that PHH Servicing was not paying my homeowners insurance, from the {$1400.00} each month. {$580.00}, was the amount that was deducted for the property taxes and hazard insurance that was scheduled to be placed in the escrow account.
On about, XX/XX/2019, I called PHH Services, customer care center, trying to reach my relationship manager, XXXX XXXX. I was informed they where busy and to speak to the next available agent. I spoke to this agent about my homeowners insurance not being paid. I was told I would get a call back after my complaint was given to the research department. The phone call never came. After speaking to at least 10 customer care agents and explaining my issue to each and every one of them ( language was a bearer }, I became frustrated, but called another day around XX/XX/2019. This time I insisted on speaking to a supervisor. I spoke to a floor supervisor named Mr. XXXX ( agent # XXXX ), I was told my account did not have an escrow account attached to the loan. Mr. XXXX followed through and called me back within 24 hours. I was told that I was right, nothing was being paid and someone would get back to me for a final resolution. No one ever called but they sent a partial payment, but no explanation to why this was happening. I am now researching my property taxes to see if there is any debt outstanding.
In the meantime I received a notice of termination for non-payment from XXXX, with a final outstanding balance of XXXX ( XXXX is demanding payment ). In order to protect my home and property I did established a new homeowners insurance policy through XXXX XXXX started on XX/XX/2019 and show PHH Mortgage Servicing as the lien holder. To add insult to injury I now have another mortgage servicing company called XXXX, started XX/XX/2019.
Thank you, XXXX XXXX XXXX
Company Response: Closed with explanation
2019-10-03
Medford, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Rochester, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We are a XXXX XXXX XXXX XXXX XXXX that specializes in short sales. We are in the process of a many short sales with PHH. Every short sale file seems to take up to 6 months after submitting a complete short sale package. I call PHH almost every week to get a status and about every call I get opposite updates that I received a week ago. For example, last week PHH tells me they have a completed short sale package and the appraisal results are in and we should have a decision is a week or 2. I call back 2 weeks later and then they tell me there is no short sale review and they have no record of an appraisal ever being ordered? About 5 weeks ago I personally let the appraiser in and PHH verified that the appraisal has been ordered and the appraiser mentioned that he received the order from PHH. I have so many stories like this on every PHH short sale file we work on. Can someone please step in and help PHH with their short sales and provide a decision in the time period like they are supposed to.
I spoke with XXXX XXXX ID # XXXX one of the managers in the loss mitigation department today and she said they need a lot of " fixing to do '' ... Can someone please help PHH to obey the rules and guidelines that are in place.
Company Response: Closed with explanation