Navient Solutions, LLC.

2019-09-15

Morristown, NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-09-15

Leeton, UT

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: Working with Navient is a real problem and back in XX/XX/XXXX there were communication issues of how much were the payments and how to afford them. Many discussions were had and yet they still reported me late multiple times which is now affecting me from getting a house at the age of XXXX. I always make my payments on time when I know the amounts and since XX/XX/XXXX I have never missed. The part that confuses me is when my account info says the original principal balance is {$4700.00} yet the unpaid principal is {$6400.00}. My loan is suppose to be at 11.75 % interest yet the amount of interest applied after each payment keeps going up. I am paying XXXX monthly and my account says I should be paying {$78.00} until XX/XX/XXXX. If i keep paying this amount till XX/XX/XXXX i will have paid like XXXX. I have paid so much in interest it should already be paid. Navient csr said i agreed to a 20 year payoff but why would i do that when the original amount was near XXXX. I am a XXXX XXXX XXXX and my district said that Navient will take advantage of you so try to refinance it to get away from them. I think I am believing them. Those late payments should be wiped out after being current for so long. Please make them go away!
Company Response: Closed with explanation

Timely Response

2019-09-15

NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: XX/XX/XXXX bill from Navient for XXXX. Paid XXXX through auto pay which processed on XX/XX/XXXX confirmation sent from Navient. XX/XX/XXXX payment said not made. Called customer service they said they would apply it and get it fixed. XX/XX/XXXX notice from Navient my student loans were paid off, went into site to find accounts said XXXX balance but that I owed XXXX still even though I had only borrowed 30 something thousand to begin with. It is also not showing my XXXX payment and says I only owe XXXX in XXXX. Clearly they have misplaced payments and I'm highly concerned about why I owe more now after over 10 years of payments then I started with.
Company Response: Closed with explanation

Timely Response

2019-09-14

Bayway, NJ

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened to sue you for very old debt
Complaint: I owe money to the State of New Jersey which I agreed to pay. I am in a payment plan of {$200.00} per month. Refund money was applied from federal and state money. Debt originally was {$15000.00} and now is approx {$6500.00}. I lost my job in XX/XX/2019 and informed them about this. XXXX XXXX is my contact person at Pioneer. I have been paying from Unemployment benefits and she keeps calling me when I am a month behind. I told her that I am actively looking for work. I asked her also to reduce the payment amount and she declined to do it. Today, i received two letters threatening to sue me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-14

NY

Incorrect information on your report

Student loan: Private student loan

Account status incorrect
Complaint: Hi I am a very concerned private student loan customer of Navient. I have made three payments in XXXX that posted on their website and received a call today that two of them were retracted. I called my financial institution and the funds were not retracted they were paid. Navient is saying they were not paid and the funds were withdrawn from my account leaving me 60 days past due and potentially taking a credit hit. Can you help in anyway? XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-09-14

Santa Ysabel, CA

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: I am a Veteran, my income is {$2000.00} a month. I have XXXX children, rent, bills etc. Sallie Mae is not allowing me to lower monthly payments or even delay payments based on my income. I believe Sallie Mae is systematically and illegally setting me up for failure in repayment - they are giving me the run around, putting obstacles in the way to prevent repayment and has failed to act in my complaint - in an effort to make me pay much more than what my loan really is. I am facing unemployment or other financial hardship, and applied for a XXXX - XXXX XXXX XXXX and an alternative repayment plan for modification of loan terms. No income-driven repayment plan was provided to make my student loans more affordable. I bring in {$2000.00} a month, I am a single mother of XXXX children, my rent is {$1500.00} - I am struggling right now. Sallie Mae , Inc. has not gone through every stage of repayment for both private and federal loans and are making my student loans more difficult and costly for me. No notices are sent to me and I have accrued interest to my principal balance, lost protections, - there is no loan forgiveness. Sallie Mae , Inc. has harmed my credit and I am a XXXX borrower - an XXXX veteran, whose XXXX is connected to my military service yet have not been given loan forgiveness under the federal XXXX and XXXX XXXX discharge program. Sallie Mae , Inc. said they would remove all adverse information about the defaulted loan from my credit report and I believe Sallie Mae , Inc. is in violation of the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collections Practices Act and I have been harmed due to Sallie Mae , Inc. 's illegal practices.
Company Response: Closed with explanation

Timely Response

2019-09-14

Center Moreland, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with explanation

Timely Response

2019-09-14

Lk Buena Vis, FL

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: STEP 1 : What is this complaint About? This Complaint is about a Navient ( Sallie Mae ) Private Student Loan : This loan was executed on XX/XX/XXXX and disbursed on XX/XX/XXXX, in the amount of {$22000.00} plus {$880.00} in Fees for Tuition at XXXX University in XXXX Florida, for my Step Daughter. STEP 2 : - What type of problem are you having? I do not have the financial resources to pay the loan. My income is {$620.00} per month from Social Security, and the monthly payments on this loan currently is {$320.00}. Note : As of XXXX, I secured Seasonal Part Time Employment with XXXX XXXX. However, due to my XXXX XXXX, the XXXX and the recovery time, my income from XXXX XXXX for XXXX was only {$27.00}. The remaining years income from XXXX XXXX were as follows : XXXX {$490.00} ; XXXX {$2400.00} ; and XXXX {$3400.00}. ABOUT THE PRIVATE STUDENT LOAN : The Originating Lender was Sallie Mae Bank, XXXX, UT, c/o Sallie Mae, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, MA XXXX. Navient took over this Private Student Loan in XX/XX/XXXX. The original loan amount was {$22000.00} plus Fees of {$880.00} in XXXX, and as of XX/XX/XXXX, according to Navients Account Summary the total current balance if paid today, is {$25000.00}. I have tried for the past seven ( 7 ) years to work out a payment plan with Navient that I could manage but I have not been successful. On XX/XX/XXXX, Navient sent me the repayment Options available to me, which are a One Year Interest Only Repayment Plan, a Two-Year Interest Only Repayment Plan, a Three-Year Interest Only Repayment Plan and a Four-Year Interest Only Repayment Plan, each having the payoff year of XXXX and payment amounts that I can NOT afford. In XXXX, I will be XXXX years old, if still alive. These terms are unrealistic terms financially for me. ATTACHMENT # 17 Navient Interest Only Repayment Plans 1 Page.
Company Response: Closed with explanation

Timely Response

2019-09-13

Phila, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-09-13

Oxford, GA

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Complaint: Hello, I am reaching out to CFPB regarding a signature loan with Navient XXXX XXXX. I have tried several times to inform them that the amount they are requesting me to pay monthly is unreasonable. The company has provided an interest only payment option as of XX/XX/XXXX for me to pay which is of no benefit to the loan. The option keeps them from calling me, which a representative informed me can be eight times a day. This form of harassment is asinine and should not be a business practice for a federal loan provider. I obtained this loan back in XXXX for a University that I did not graduate from and have been stuck with this burden ever since. When I was a minimum wage worker and not pursuing a college education, to keep navient from consuming 90 % of my income, I was forced to use the forbearance option as my only solution. Today, they want me to pay on the interest of the loan and when I can't afford that, they harrass me and my family with robo calls. The state of Georgia allow debt collection to begin at XXXX XXXX, the current time is XXXX, Navient has called me three times from three different numbers while I am at work. How can this be fair to consumers who only wanted to get a college degree?
Company Response: Closed with explanation

Timely Response

2019-09-13

Houston, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: This My Second ComplainXXXX, The First case was denied
Company Response: Closed with explanation

Timely Response

2019-09-13

Cimarron Hills, CO

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-09-13

Birmingham, AL

Dealing with your lender or servicer

Student loan: Private student loan

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-09-13

Brentwood, TN

Threatened to contact someone or share information improperly

Debt collection: Federal student loan debt

Talked to a third-party about your debt
Complaint: XX/XX/2019. Pioneer Credit Recovery has called my neighbors that I dont even know. They literally just moved in in XXXX. They told them my personal business. They were not on my reference list as I dont know them. This can not be legal.
Company Response: Closed with explanation

Timely Response

2019-09-13

Washington, DC

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-09-13

Manhattan, NY

Communication tactics

Debt collection: Private student loan debt

Called before 8am or after 9pm
Company Response: Closed with explanation

Timely Response

2019-09-13

Cheyenne, WY

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2019-09-12

Oakland, FL

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2019-09-12

Watkins, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Navient is reporting incorrectly to XXXX ; XXXX and XXXX collections in the amount of {$26000.00} and {$54000.00} on the NAVIENT partial account numbers XXXX and XXXX. ( Please see pages attached from my credit report. These accounts have been sent to collections and therefore NAVIENT no longer owns this debt. I have attached a copy of the letter from XXXX dated XX/XX/2019 confirming they now own this debt. The incorrect reporting of a collection from NAVIENT needs to be reflected as a {$0.00} balance. This inaccurate reporting of a collection is harming my credit score and these line items need to be removed from my credit report.
Company Response: Closed with explanation

Timely Response

2019-09-12

Long Beach, IN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-09-12

Alt De Parq Ecuestre, PR

Dealing with your lender or servicer

Student loan: Private student loan

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-09-12

Bohemia, NY

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Complaint: I would like to dispute my student loan balance with Navient. I havent been in school since the XX/XX/XXXX and never took out more than {$20000.00} in loans. Somehow, Navient has me owing {$46000.00}. I pay {$300.00} a month in interest. {$10.00} every single day. By the time I am done, I will pay have paid back {$62000.00}. I dont know where theyre getting their total. When I asked for documentation, Navient sent me a promissory note for {$1800.00}.! This is ridiculous. I have paid back more than I ever borrowed and at this rate, I will never stop paying and I dont even know what Im paying for. Also, my interest rate is 7.75 %. Navient says that Congress sets that rate, but I'm not sure if that's accurate.
Company Response: Closed with explanation

Timely Response

2019-09-12

Chaffee Village, TX

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-09-12

Oxford, GA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I send Navient a letter regarding the student loans I had with Sallie Mae. I've been making payments as requested. I asked Navient could they provide me the Original Instrument of Indebtedness in it's Original Form. I was misinformed according to Contract Law. They couldn't provide me with the Original Instrument of Indebtedness in it's Original Form, only copies. I am making a complaint because I was misinformed, mislead, & decieved.
Company Response: Closed with explanation

Timely Response

2019-09-12

N Las Vegas, NV

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response