NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 53
2015-06-27
Brentwood, TN
Fees
Prepaid card: General purpose card
Complaint: I have been with WU for about XXXX years. Recently they changed their debit card to Netspend and started charging approximately {$2.00} per transaction. I called and spoke with them and they told me in order to stop paying the fees for every transaction I need to pay a monthly fee instead.
The old western union card which I had up until a year they never charge a fee for a transaction except for adding adding money to the card which was the attraction of using the card.
Now no matter what amount they hit me with a XXXX fee. so if i spend XXXX I have to pay XXXX. They get to collect interest off my money.
i have a XXXX prepaid debit and they only charge a fee when making the deposit onto the card.
see attached ( XXXX ) which is my account ledger.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-06-24
Wheatland, PA
Using a debit or ATM card
Bank account or service: Other bank product/service
Complaint: I purchased the card for {$4.00} put {$25.00} on it. I then I find out I had to spend {$4.00} to activate this card. This is a bogus card. hidden fees
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-22
Rochester, OH
Unauthorized transactions/trans. issues
Prepaid card: ID prepaid card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-22
New Orleans, LA
Deposits and withdrawals
Bank account or service: Cashing a check without an account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-17
Arco, CA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2015-06-15
Bay Point, CA
Using a debit or ATM card
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-15
Goose Creek, SC
Fraud or scam
Prepaid card: Other special purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-11
Chicago, IL
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-06-09
Fithian, IL
Unsolicited issuance of credit card
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-08
Austin, TX
Managing, opening, or closing account
Prepaid card: Other special purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-07
N Haven, CT
Fraud or scam
Prepaid card: Payroll card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-07
Temperanceville, VA
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Complaint: I brought a XXXX debit card. I loaded XXXX on the card. At XXXX. I tried to activate the card.and was told I ca n't activate becuase there is a restriction on account. Representative said she will send a email to have it removed in 4 hrs. The next day I called to check on the status is the Restriction. The automatic machine allow me to complete activation. XXXX I finish it said my balance was XXXX. I asked customer service, they said it was a debit for XXXX i owed net spend from XX/XX/XXXX I have filed bankruptcy in XX/XX/XXXX and it was discharged. Also I do n't understand how I owe money on a pre paid card. When I asked for proof of debt they said they do n't have it. And to be honest the last time I hand net spend was in XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-06-05
Flint, CA
Advertising, marketing or disclosures
Prepaid card: Transit card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-04
Chicago, IL
Fraud or scam
Prepaid card: Government benefit payment card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-03
Saint Petersburg, FL
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-02
Brooklyn, NY
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-02
Fred, VA
Unauthorized transactions/trans. issues
Prepaid card: Government benefit payment card
Complaint: My tax refund was direct deposited to a netspend prepaid card. I filed my taxes with turbo tax. Once my tax refund was deposited to my netspend card within a week and a half there was fraudulent activity on my account so I filed disputes and closed my netspend prepaid card account.
Once the disputes were investigated it was proven that fraudulent activity had occurred and I was to be credited back {$340.00} back. Since my account was closed I was told that I would be sent my return of funds by check mailed to my address of record. When I never received my check I called netspend several times and literally spent over 3 hours on the phone in XXXX different calls trying to find out when I would receive my refund from netspend. I was hung up on several occasions. I was treated very rudely then I was told that my check was sent to the IRS because that is who originally deposited funds in my netspend account.
I spent countless hours on the phone and in person with the IRS only to be told that they have nothing to do with a refund due me from netspend because of fraudulent activity on my netspend account. The IRS stated they never received anything back from netspend. The IRS said once my original tax refund was deposited into my account they have nothing more to do with my netspend account. That makes sense to me.
After speaking with the IRS I made several more attempts to get my {$340.00} from netspend. Once again they told me that they sent it to the IRS. The IRS states they never got it and would never accept it even if they did.
This has been going on since XX/XX/XXXX. It is now XX/XX/XXXX and I have yet received my {$340.00}. I keep getting the run around from netspend. I am XXXX and have been treated like trash by netspend and still nothing has been resolved. I am at my ropes end. This has caused so much emotional distress having to go through this.
I want my {$340.00} from netspend they have been holding it for nearly 3 months.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-02
Queens, NY
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: The key issue here is that netspend debit cards are marketed and sold next to giftcards in pharmacy and convenience stores, but the XXXX classes of cards have significantly different rules of use. As a result, people buy debit cards, thinking they are gift cards, and when they are given to their recipients, they are done so without the recipient agreeing to significant fee rules which start upon *purchase* of the card ( vs *activation* of the card ), at least in the case of XXXX debit cards. As a result, the card value can be greatly reduced from the original value even before initial activation.
The story : My kids received netspend debit cards from their grandparents for XXXX, each with {$75.00} on them. My parents thought they were giving the kids gift cards, not reloadable debit cards. Kids being kids, they forgot that they had them, and by the time we activated them 5 months later, they both were expired, and XXXX had a value of {$57.00}, while the other had a value of {$32.00}. In addition, a significant amount of personal information was needed ( social security number, address, etc ) to activate and use the cards. While the agent was able to arrange for the kids to have the remaining balances, l 'm extremely disappointed with the significant fees that were incurred before the cards were activated, and the difficulty in receiving back the cash originally put onto the cards. Basically XXXX received {$60.00}, 40 %!, of the money paid while providing absolutely no product or service ( other than a plastic card to be given as a gift. ) This just is n't right. I do n't know what to tell my kids about the gift they received from their grandparent - how do you explain to a XXXX that the bank took over half of their money?
A cautionary tale to be told far and wide. It really is terrible to market these cards next to gift cards that have totally different rules so that someone mistakenly picks XXXX up to give as a gift, and for the receiver to be subject to unknowingly be subject to significant fees - I as a receiver did n't agree to these terms, yet I suffered the consequences. It really is n't right.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-05-31
Naples, FL
Fees
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-05-28
El Sobrante, CA
Fraud or scam
Prepaid card: General purpose card
Company Response: Closed with explanation
2015-05-28
Bedford, TX
Managing, opening, or closing account
Prepaid card: ID prepaid card
Complaint: I called Netspend and was told I could n't open a account because I have to many cards open. I told the representative I lost my DL, bank card and social security card back and 2010. I never open cards with them and I would like to. I was denied.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-27
Hinsdale, IL
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I had my 2015 tax return sent to net spend on XXXX XXXX. They let me make couple of with draws. Then they put a block on it. They wanted information that I could n't provide.So I told them to mail it to me.I call several times and talked to many supervisors and all gave me different information.They claim they mail it off.Here are some of the dates XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX &, XX/XX/XXXX all dates had a20 day waiting period. As of today date XX/XX/XXXX I have n't received it.Now every time I call I 'm holding till the line click off.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-26
El Cenizo, TX
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-24
Bellevue, TX
Managing, opening, or closing account
Prepaid card: General purpose card
Complaint: I lost my card ending in XXXX. Western union pp card rep told XXXX I could buy another card at XXXX and attach the card to my XXXX account which has a XXXX monthly fee and overdraft protection. I wanted access tomy account but they said I had to transfer the money and only XXXX a day which I thought was strange since the accounts were to be linked. I then noticed that every time I made a purchase they would charge me XXXX dollar I called back and after being on hold for 45 minutes I was told that my fee plans from the XXXX account was now attached to new card XXXX. I learned the next morning that I was charged another XXXX fee and that I would not be able to access my funds until XXXX XXXX when a replacement card arrives. This is created a hardship for me. If only I was given the correct information then I could have made a more informed choice I feel like western union netspend is taking advantage of me holding my money and XXXX charging me fees. They ensured me the cards linked to my XXXX account and thatmy employer direct deposit would be available on the XXXX card. When I talked to XXXX in escalations she informed me that it was XXXX accounts and all information told to me on the XXXX prior calls was incorrect and all she could do is reprimand the XXXX reps and forward my request to corporate when I said I will file this complaint I am still without access to my money during the holidays when my grandsons are here. I would like my money to be in XXXX and a XXXX fee credit then I will remove my money and seek a more truthful company to handle my money with our hidden and excessive fees and lying customer service representatives and a more caring escalation team providing real customer services keeping the customer satisfaction as a top priority.
Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief
2015-05-21
Euless, TX
Advertising, marketing or disclosures
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation