NETSPEND CORPORATION

2016-03-22

Chicago, IL

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-18

CA

Managing, opening, or closing account

Prepaid card: General purpose card

Complaint: On XXXX XXXX, 2016 I sold a set of racing ski bindings on XXXX. The item was paid through XXXX, packed and then sent to the customer.The payment was shown in my XXXX account, to which I had attempted to attach my XXXX Prepaid Mastercard, so that the funds could be transferred for use in point-of-purchase transactions.I had trouble doing so on my own, so I called the XXXX Prepaid Customer Service number ( XXXX ). The first call ( of an ultimate TOTAL OF 13 CALLS BETWEEN XXXX XXXX ), was met with frustration when the agent, who 's grasp of conversational XXXX was limited, had trouble understanding my issue, continually interrupted me, put me on hold, and ultimately HUNG UP ON ME AFTER BEING " ON HOLD '' FOR 13 MINUTES.BETWEEN XXXX XXXX AND XXXX, 2016 I MADE 13 CALLS TO XXXX PREPAID, ALL FOR THE SAME DILEMMA, AND SPENT A TOTAL OF 2 HOURS AND 32 MINUTES ON THE PHONE WITH THEM, WITH THE END BEING ABSOLUTELY NO RESOLUTION.WHILE ATTEMPTING TO RESOLVE MY ISSUE, THE FOLLOWING COMMENTS WERE MADE TOWARDS ME, MY ACCOUNT AND XXXX, BY THE XXXX PREPAID AGENTS, AND HAVE BEEN DOCUMENTED IN COMPLAINTS SENT TO XXXX PREPAID THROUGH THEIR WEBSITE ( PAYPAL.COM/PREPAID ) : XXXX AGENT QUESTIONED THE ORIGINS OF THE FUNDS IUN MY XXXX ACCOUNT. HE ASKED IF I KNEW THE PERSON THAT SENT THE PAYMENT, AND WENT ON TO SAY THAT " HIS SYSTEM SHOWS SOMETHING THAT XXXX ACCOUNT SECURITY SPECIALISTS WILL NEED TO ADDRESS. '' HIS IMPLICATION BEING THAT THE FUNDS WERE THE RESULT OF AN ILLEGAL OR ILLICIT TRANSACTION AND THAT I " COULD BE IN TROUBLE. " .ANOTHER AGENT TRIED TO BLAME THE ISSUE ON XXXX ( I CALLED XXXX XXXX VERIFIED MY IDENTITY ; FUNDS WERE POSITIVE AND AVAILABLE ; THERE WERE NO " SECURITY ISSUES '' ; XXXX HAS NO DIRECT CONNECTION TO THE PREPAID CARDS, OTHER THAN FACILITATING EASY FUND TRANSFERS ). ANOTHER AGENT CLAIMED THAT " THE DEVICES THAT I USE TO ACCESS THE XXXX PREPAID WEBSITE NEED TO BE VERIFIED, AND THAT BY USING MULTIPLE DEVICES ATTEMPTING TO SOLVE THE ISSUE MYSELF, HAS LOCKED MY ACCOUNT '' UNTIL THE DEVICE CAN BE CONFIRMED. WHEN I CALLED THE GUY OUT ; " now, you 're just making XXXX up in order to not admit you have no idea what you 're doing '', he became beligerant, shouted at me something XXXX and then hung up on me.ANOTHER AGENT CLAIMED THAT THE ONLY WAY THAT THE PROBLEM COULD BE RESOLVED WOULD BE A " CONFERENCE CALL BETWEEN HIMSELF, ME, XXXX AND XXXX BANK ''. WHEN I QUESTIONED " XXXX '' AND SAID ; " WHAT ABOUT NETSPEND? '' HE HUNG UP ME.OVER THE COURSE OF THE 2 3/4 HOURS AND 13 CALLS THAT I MADE TO XXXX PREPAID, THEIR AGENTS BELITTLED, INSULTED AND CAJOLED ME OVER WHAT THEY BELIEVED TO BE MY FAULT, MY PROBLEM, AND WERE OF ABSOLUTELY NO HELP.THEY ALTERNATIVELY BLAMED ME, AND THEN XXXX FOR THE PROBLEM, AND XXXX THE CALLS ENDED WITH ME BEING PUT ON HOLD REQUESTING TO SPEAK TO A MANAGER, ONLY TO GET SENT BACK INTO THEIR CALL ROBOT TO START THE PROCESS FROM THE BEGINNING! NOT HAVING THOSE FUNDS AVAILABLE HAD TREMENDOUS REPURCUSSIONS! ; I INTENDED TO USE SOME OF THE PROCEEDS FROM THE XXXX SALE TO PAY FOR THE SHIPPING OF THE ITEM, BUT WAS UNABLE TO, AND HAD TO USE THE LAST OF MY CASH ON HAND TO PAY FOR THE SHIPPING.HAVING NO CASH ON HAND NOW, AND NOT HAVING ACCESS TO MY FUNDS IN MY XXXX ACCOUNT, I WAS ABLE TO SCRAPE UP AND BORROW JUST ENOUGH MONEY TO GET GAS SO I COULD GO TO WORK. FOR XXXX DAY. NOT HAVING ANY MONEY MEANT THAT I MISSED XXXX FULL DAYS OF WORK ( NET LOSS = {$120.00} PER DAY ) I HAD NO MONEY TO BUY FOOD, AND HAD TO SCRAPE MEALS TOGETHER FROM RANDOM ITEMS IN MY CUPBOARDS ; EVER HAVE CHOCOLATE JELLO PUDDING WITH LEMON JELLO SMOOTHIES? DO N'T. THEY XXXX. I RAN SHORT ON DOG FOOD AND MY DOGS KNOW WHEN THEY 'RE BEING RIPPED OFF AND ACT UP WHEN THEY DO N'T GET FULL MEALS.I PLANNED ON USING SOME OF THE MONEY TO RE-UP THE SERVICE ON MY PAY-AS-YOU-GO PHONE, WHICH WAS DUE BY XXXX XXXX. SINCE I COULD N'T, I LOST XXXX MINUTES 0F CALL TIME ( NET LOSS {$25.00} )
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-18

Atlanta, GA

Fraud or scam

Prepaid card: General purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-16

TN

Unauthorized transactions/trans. issues

Prepaid card: General purpose card

Complaint: On XXXX XXXX 2016 I made a purchase from lowes via there website.There was an issue with that purchase that led me to file a dipute. XXXX corporate agreed to that dispute and authorized the release of those funds back to me.However my debit card company is holding those funds and will not release back to me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-16

Sherman Oaks, CA

Unauthorized transactions/trans. issues

Prepaid card: Mobile wallet

Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief

Disputed: No Untimely Response

2016-03-15

AL

Using a debit or ATM card

Bank account or service: Checking account

Complaint: The tax preparer that I went thru this year used my card with my refund and made several purchases in XXXX XXXX without my authorization. He then sent my card with all his personal information tied to it. I called net spend and was able to get my personal information in AFTER having my account frozen for a couple of days. I just ask that I 'm given what is rightfully mine.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-11

Milwaukee, WI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-10

Warrenton, VA

Fraud or scam

Prepaid card: ID prepaid card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-10

Baltimore, MD

Unsolicited issuance of credit card

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-09

Brown Deer, WI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-09

Dayton, OH

Advertising, marketing or disclosures

Prepaid card: General purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-09

Wadsworth, OH

Fees

Prepaid card: General purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-08

Campus, NM

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-07

Cadwell, GA

Managing, opening, or closing account

Prepaid card: Gift or merchant card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-02

Kansas, IL

Unauthorized transactions/trans. issues

Prepaid card: Other special purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-02

Rehoboth Bch, DE

Fraud or scam

Prepaid card: Payroll card

Complaint: Net Spend has sent a visa to my work, to my home, sent text messages and emails. I have asked that cards not be sent to me and to take me off there contact lists and yet I still receive info from them. I did n't give them any of my addresses. I did n't request there services and it is impossible to get them to leave me alone. Customer Service will not help and they wo n't let me speak to a manager. I text stop to there text messages but they continue to come and the email address I got from the paperwork they mailed me came back undelivered. Please help me make them stop.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-27

Charleston, WV

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: From XXXX XXXX, XXXX to XXXX XXXX, XXXX I was XXXX, durring these dates i had an account with netspend corporation where SSI benefits was being sent to. My account was used and funds spent out. In XXXX XXXX after being sent to an XXXX i found out they were spent illegally. I file an complaint against all transactions made durring that time ( dispute ref. # XXXX ), netspend only creditted {$600.00} to my account in XXXX, XXXX out of the {$1300.00} `that was sent to me from social security administration for two months ( $ XXXX/mo. ) that was spent out. I continue to call and request for the rest thats owed to me and they either tell me thats all they can verify spent but where no money in my account or they hang the phone up. Last contact where the call was hung up was XXXX/XXXX/XXXX at XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2016-02-25

Lebanon, OH

Other

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-25

Phoenix, AZ

Fraud or scam

Prepaid card: ID prepaid card

Complaint: I received a Prepaid Debit card in the mail with my name on it from a company called " NetSpend ''. The letter that came with it explained how to active it and the costs. I was very upset that the card was created with my name and put in the mail. Even though this card was " prepaid '' it had my name on it. Anyone who received it could have used it to establish credit in my name. I called the company to ask them to take me off the mailing list and how they got my name? An automated recording started and asked for the credit card number ( which I destroyed so I did n't know it ) or my SSN. How would they know my SSN? The call was then answered by a person. I asked the customer representative about it and he stated I was n't in the system. I asked him to remove me from their mailing list and make sure there is no account with my name on it. He stated I was n't in the system. If I was n't in the system how did I get issued a prepaid credit card? I asked to speak to a supervisor and waited over 10 minutes which the representative said was still busy and I should try to call back later. I am very concerned this could lead to identity theft. I still do not know if this company has an account with my name open or if it has removed me from the mailing list.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-22

Federal Way, WA

Managing, opening, or closing account

Prepaid card: General purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-22

Patterson, MD

Fees

Prepaid card: General purpose card

Complaint: The Western Union Netspend card is only XXXX of XXXX prepaid cards I use to pay bills and receive deposits. This year I decided to apply my tax return ( both STATE & FEDERAL ) not knowing the amount of hidden fees that was attached to this card. I learned there is a {$720.00} daily ATM limit, however ; there is a cut off of $ XXXX {$300.00} per ATM withdrawal. Each ATM withdrawal has a {$2.00} fee attached. There is not option to increase your limit to illuminate the fees. I signed up for a monthly plan fee thinking it would save money but the card makes the money back once I make a withdrawal. I have attached a spreadsheet of the fees since XXXX ( {$290.00} ). If statements are needed I will be more than happy to fax them to you. These cards are only a setup to KEEP struggling consumers in a hole that is ALREADY TOO BIG!!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-19

Compton, CA

Fraud or scam

Prepaid card: General purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-18

Riverdale, GA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-18

Columbus, OH

Fraud or scam

Prepaid card: General purpose card

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-18

Piedmont, WY

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Dear Sir or miss On XXXX XXXX I buy a airline ticked with my debit car net Spend to fly to the XXXX XXXX from XXXX XXXX Wyoming the ticket was {$350.00} however the whether was bad the streets where close and I dint make it to the airport I call the airline 2 day before to tell them the situation I also call my credit card company They told me to submit the my airline ticket witch I di it after few days they give me a refund for the XXXX them they took it again is XX/XX/XXXX and I am still in Wyoming trying to get my money back but they say no the case it has been close and they are not going to give me my money I di everything they told me to
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response