NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 43
2016-08-04
Northside, NC
Fees
Prepaid card: ID prepaid card
Complaint: XXXX has scammed me via a laundry list of fees that have racked up over {$30.00} in two days. I got my first Direct Deposit over {$500.00} on XXXX/XXXX/2016, and I received a text stating that I was upgraded to a Premier status. I already knew this was a benefit that Netspend offered, so I proceeded to use my card to pay bills and do things I needed to do for my family.
Tonight I looked over my charges because I was short and could n't figure out why. I have various fees for everytime I used that card until I last used it a few days after my DD. I counted over {$30.00} in fees in TWO DAYS ; which is OUTRAGEOUS and something I would 've never paid seeing as I just recovered from a car accident that left me UNEMPLOYED for almost two months.
I called their " customer service '' line tonight, and after arguing with the rep and him trying to tell me that I " misinterpreted '' the text I got, I asked for a supervisor, and after waiting on hold for that " supervisor '' for almost 10 minutes, He ( name was XXXX ), pretended not to hear me, when I KNOW he could, and hung up on me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-28
Bronx, NY
Deposits and withdrawals
Bank account or service: Checking account
Complaint: my name XXXX XXXX XXXX i get supplment secuity payment XXXX to account XXXX XXXX rounting num, ber XXXX on XXXX/XXXX/2016 loacl office XXXX XXXX XXXX XXXX XXXX ny XXXX. input direct deposit netspend ace elite card XXXX my socail secuity XXXX account XXXX. on XXXX/XXXX/2016 unipt XXXX XXXX XXXX XXXX account for paayment XXXX/XXXX/2016 ssi/ socail secuity XXXX account XXXX frame transaction account bank cards
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-25
Charlotte, NC
Unauthorized transactions/trans. issues
Prepaid card: Mobile wallet
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-25
Tampa, FL
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-19
Corona, CA
Unauthorized transactions/trans. issues
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-11
Bremen, GA
Using a debit or ATM card
Bank account or service: Other bank product/service
Complaint: RE : NetSpend Visa Debit Card - Received yesterday XXXX/XXXX/16 " This replaces the temporary card you recently purchased. '' Did NOT purchase or request this card. Husband 's ID very recently stolen. Thief opened a credit card and XXXX checking accts. in his name ( police reports filed ). Today received unsolicited debit card as notated above. Inquiry to issuer as to how they obtained our personal info and how card was issued without request. They requested verification from us by asking that we confirm his SS no. which we did not provide. They will NOT divulge how/where they came to have this info. We believe ID thief is involved in some way. This company is either highly unethical, fraudulent or both. Although they claim affiliation with XXXX, there is zero reason for them to have access to SS no., etc. We are and have been extremely vigilant re/personal info and handling of credit and would never, ever use such a card - very alarmed here.
Thank you for your attention.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-11
Grand Mound, IA
Unauthorized transactions/trans. issues
Prepaid card: Transit card
Complaint: Western Union Prepaid XXXX XXXX, has extended my dispute to XXXX calender days, which I know is illegal by federal regulation XXXX, in the process of dispute, is it required that a financial institution resolve all disputes between XXXX and XXXX, then 30 days, but only after not being able to find what they are looking for. Then by law, they are required to give a decision after 30 days. And if the evidence doesnt give either way, then they are required to send a letter, stating that it was unfounded due to insufficient information. XXXX calender days to make a decision, I do n't think so.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-09
Chautauqua, OH
Advertising, marketing or disclosures
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-09
Chicago, IL
Cont'd attempts collect debt not owed
Debt collection: Federal student loan
Debt resulted from identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-08
Winnsboro, LA
Using a debit or ATM card
Bank account or service: Checking account
Complaint: I 've been with NetSpend, a XXXX entity since 2005. On XXXX, I contacted the bank to let them know that someone actually may have stolen my card number as my card was used XXXX when I clearly live XXXX. Customer asked that I provide them with a confirmation email about the dispute in which I sent from my personal email address and within the banks, website. I received word of my submission and they asked that I give them 14 days. On the XXXX day, I called after received notice that I did not provide documentation. They stated that they wanted me to send again, which I did while on hold along with their receipt however I asked to speak with a supervisor XXXX and was on hold for almost 2 hours. When the supervisor did come on to the line, she stated that she would have to call investigate the investigation department and then would get back to as she did not show any documentations from XXXX nor fron when I was on the phone today. I simply want my money back when its clear that I did n't do this. I have since destroyed the card and had to wait a week for a new card. Now, as of today, they are stating that the investigation will not be completed until XXXX XXXX. I do not think is is acceptable when I provided everything that they needed on the same day. If your bureau can be of any help or better yet, just get the word out that this is happening at this company, I would appreciate it.
Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-06
OK
Managing, opening, or closing account
Prepaid card: General purpose card
Complaint: Tried to activate a prepaid card with netSpend, they wanted me to submit paper proof of drivers license, birth certificate and social security card. No other service has ever asked for that when activating a PREPAID card. Then I could n't get a refund, they made the card a one time use, did n't get the fee I paid for the card back just the money I loaded.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-06
Grosse Ile, MI
Unauthorized transactions/trans. issues
Prepaid card: Government benefit payment card
Complaint: 1 hour after using Netspend 's mobile checkload service, an unauthorized charge was made at a XXXX in XXXX to my account ( I live in XXXX and have never been there ). When I attempted to log in to my account online to seek more information, a message appeared saying that there was a " problem with my account '', and asked me to contact their customer service number. When I did, I was on hold for 30 minutes, and the representative I eventually spoke to inquired about a purchase made at XXXX, a chain of stores I have never even been inside.I was then told that I would need to take this up with the risk department, which was at that point apparently closed. I asked about my account balance and for more information about the XXXX charge, and the representative told me that she could not provide any more information. I am still locked out of my account and my netspend card does not work. I have no access to my money and have no way of tracking the fraud that was seemingly taking place.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-05
Houston, TX
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I have requested a copy of my statements for a closed account numerous times and they are sending out the wrong statements. The account is a closed Ace account and the crd no for this account ends in XXXX. I need XXXX and XXXX and that 's it and for unknown reason they are sending me different months and different years. I need them to be sent my email XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-07-02
Bloomington, MN
Deposits and withdrawals
Bank account or service: Other bank product/service
Complaint: I opened up a Netspend account and you can access reload locations in Minnesota at most XXXX XXXX XXXX. I was at the XXXX in XXXX MN yesterday on XXXX/XXXX/2016 and store clerk XXXX assisted me. Store # XXXX XXXX XXXX XXXX XXXX XXXX MN Phone number XXXX. I was trying to put {$500.00} on my card and there is a {$3.00} transaction fee. He said it went through took my money and I thought that was it. I went out to my car and realized I never got the instant text message alerting me to my funds being added. I immediately get on the phone to call Netspend Customer Service and they were clueless. I went back into the gas station and XXXX told me that he could not help me my money was in the safe and that I would have to speak to a manager XXXX or XXXX on XXXX/XXXX/2016. I called the store at XXXX this morning on XXXX/XXXX/2016 and spoke to XXXX. He told me could I come in there with my receipt. I did just that got there around XXXX. He looked into it and found that he was getting a failed message unable to load my pre-paid debit card. I just want my {$500.00} back. XXXX took my only proof in my receipt to take my Name, Phone Number, & Address down. I have contacted Netspend via e-mail will be calling them back. I have called & emailed XXXX XXXX XXXX corporation but I 'm afraid I 'm not going to get my money back. Please help me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-29
Mem, TN
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-29
Cadwell, GA
Using a debit or ATM card
Bank account or service: Other bank product/service
Complaint: I have a visa debit card with net-spend. On XXXX XXXX, 2016 XXXX fraudulent money transfers was made on my account by an individual I do not know. Net spend would only say the individual name was XXXX XXXX. At XXXX this individual withdrew {$350.00} from my account. I called and reported the fraudulent activity and the representative XXXX, told me that my account would be blocked and I was given a dispute number. One hour later the same individual withdrew more money from my account. Again I called and was given a dispute number and told my account would be blocked. I filed a dispute and sent in all requested documents, including a police report for identity theft. After waiting 10 business days I was informed that there was nothing that they could do because the individual had all my information to transfer my funds. Even after I filed a police report they did nothing to retrieve my funds which had been stolen from my account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-27
Omaha, NE
Overdraft, savings or rewards features
Prepaid card: General purpose card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-26
Columbia, SC
Fraud or scam
Prepaid card: ID prepaid card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-26
Las Vegas, NV
Fees
Prepaid card: Government benefit payment card
Complaint: When I prepared my taxes through XXXX XXXX. Once you complete your tax return you have several options for getting your tax return. One of those options was a netSpend Premier Visa Debit Card. Seems easy but read the fine print of the agreement before you opt for this card. There are fees that will deplete your refund and they will continue to charge you fees into a negative balance. The only way you can do business with them is through the Internet. There is no monthly billing, no statement of charges or purchases and no notification of your balance or fees charged when charged. If you call and try to close the account with a negative balance they will tell you that they will charge off the negative balance and off course that will go on your credit bureau. You options are to go to a XXXX or XXXX, load put money on the card to clear the negative balance then call them or go on the Internet and close the card. After raising the roof with them, being that it was a small negative balance they agreed to waive the small negative balance and close the card.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-21
Stockbridge, GA
Overdraft, savings or rewards features
Prepaid card: Payroll card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-19
Mill Creek, IN
Unauthorized transactions/trans. issues
Prepaid card: ID prepaid card
Complaint: I am a widow and a woman with a XXXX, I have limited money so I do XXXX on the side to support me and my daughter. On XX/XX/XXXX a client paid me via XXXX a deposit so that I can start a editing job for her FOR more than 24 hours I could not access my own money that I worked hard for. I contacted the business three times and I was advised that my money would be released so that I may transfer it within in two hours. I first called the business at XXXX on XX/XX/XXXX. I called again in the afternoon on the same day and was advised in two hours the website would be working. It is now 24 hours later and I have not been able to transfer my money to my prepaid card.
I contacted them to ask them what were they doing to compensate for this inconvience. I was told nothing would be done. I still do not have access to my money and because of this I need to file a complaint against XXXX this is unacceptable I called again on XX/XX/XXXX spoke to a Rep named XXXX asked for his supervisor I was hung up on ....
my client is upset because I promised her a sample before we got started on her project. I had to take money from my Personal savings account so that I can start on this project for a client because paypal 's prepaid card is having problems and you are not able to transfer money from your paypal account to your prepaid card. I use this account for my business and they are affecting my business. I asked them what they are doing to compensate for this and I was advised nothing would be done.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2016-06-17
Rochester, OH
Unauthorized transactions/trans. issues
Prepaid card: Payroll card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-15
Library, PA
Fees
Prepaid card: General purpose card
Complaint: I signed up with net spend and then signed up for their direct deposit depositing well over XXXX a month. I also was told by ace checking cashing to enroll in plan that charges flat fee each month where I wo n't be charged per transaction. I never pay attention to my net spend account until lately in which I noticed they been charging me a dollar per transaction when I called their customer service to be enrolled in flat fee each month. They are refusing to listen to call and refund me. The second card I got I automatically called and did the same thing and enrolled in XXXX this year. If there rep made a mistake and did n't enroll me not my fault and they need to refund me. Tired of this company that has nothing but foreign people who do n't speak good XXXX and who are rude as ever
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-10
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: I have a netspend card. It had a balance of XXXX. I signed up for a trader online with XXXX. It never appeared on the trader website, but went o a firm called XXXX XXXX, whom I tried to reach by email and phone with no luck. I think they are scammers. I contacted netspend, but I did n't have much luck.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-07
TN
Fraud or scam
Prepaid card: General purpose card
Complaint: I had an issue with a purchase in XXXX and filed a charge back with my bank in XXXX. The transaction was supposed to be refunded however my prepaid card company kept part of that money {$54.00}. The company in question is netspend
Company Response: Company believes it acted appropriately as authorized by contract or law Closed