NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 22
2018-05-21
Arlington, VA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-21
Detroit, MI
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: I purchased a Netspend Card the end of XX/XX/XXXX to use for prior and current year taxes. I noticed my card was missing on XX/XX/XXXX. This exact same day I contacted Netspend and let them knew of the situaution and began with the dispute. I was told that the money that was taken would be deposited back into my account which didnt happen. I faxed over a written dispute letter XX/XX/XXXX. No one contacted me back I had to keep calling requesting to speak with someone. No money was deposited as i was told and as is in the policy. No real investigation was done no camera footage checked or anything. It took over the time that the dispute process was suppose to take and netspend closed my account months later. I contacted the local police made reports contacted the IRS attorney general office did all I can do. I never made any of these transactions or do I have a XXXX area code number. I have been in a finacial hardship causing me to be a XXXX for a period of time. This is insane Netspend did not follow through with their policy that they are suppose to have or give me a full investigation that I should have been given.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-18
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-18
Santa Monica, CA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Complaint: i received a gift card from my father in law for {$100.00} issued on netspend visa card. i tried to activate the card online, however the website is always down and wont let you log in. always shows a error that the website is down and to try again later. i tried for over a week and always get the same message. called up and provided the information as requested and was informed that my card has been activated and can be used at any retail location. i have tried to use the credit/gift card on 5 separate occasions and at different locations and the card is always declined. i now have a {$100.00} gift card that can not be used and i feel that my father in law was cheated out of his money. i don't know what else to do and hope the the FTC can get my money back or at a minimum investigate the conduct of this company ( netspend ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-18
Long Beach, CA
Unexpected or other fees
Credit card or prepaid card: Payroll card
Complaint: I was given this pay card from my employer and I hardly used it because the money I was saving it for college. In checking the account recently I noticed charges on the card I called and disputed the charges the alleged to have credited the money back to my account which should have been {$960.00} from my paychecks when I worked at XXXX and now from what I'm being told someone was using my card for XXXX rides and I don't use XXXX or have a XXXX account and so I did yet another dispute and now different reps are telling me different stories and my social isn't pulling up my account thru the automated system. So at this point I just want my money back and I have been advised by my families attorney to do a document only police report so I will be doing that and I will make sure I hold on to all emails between myself between XXXXNetSpend Account # XXXX XXXX XXXX Birthdate XX/XX/XXXXLast four of social XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-17
Austin, TX
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: Bank is taking money from people without them knowing. I paid for unlimited plan but got put on pay as you go. So instead of 5 a month in fees. I have been paying XXXX per debit and XXXX pre credit transaction. Called and complained was refunded XXXX dollars for the past 2 days. Saying they were wrong, but if so why can I not get the rest that is owed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-17
Eton, GA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Complaint: An unsolicited card was sent to my XXXX XXXX XXXX daughter. We do not consent to this card. However, when I try to contact the company, I can't get through to anyone without entering her SSN. This I will not do! XXXX XXXX should not be issued to underage children without consent. We should be able to cancel without giving personal info.
Company Response: Closed with explanation
2018-05-16
Bothell, WA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-10
Detroit, MI
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Complaint: I won my claim and netspend is making up reasons why they are taking so long to return my money. My SSI payment from XX/XX/2018 they said 5 to 10 business days that's a lie .I want my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-07
W Warwick, RI
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-07
Mountain View, OK
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Complaint: I received a XXXX pre-paid card in my name when I never applied for one. The account was opened in my name and sent a card ready to use. I never wanted one nor will I ever want to open up one with them. I have never even heard of this company. I cant understand why they would do something like this. There is normally a process involving talking to the customer etc. I still cant understand how they did all this without my permission and me starting the process and talking to them. They need to quit doing this to people and cancel mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-07
Sacramento, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: On XX/XX/XXXX of this year I discovered a {$380.00} charge to my XXXX XXXX ( NetSpend ). This charge was not of my doing and I immediately reported the fraudulent transaction to the debit card company. I was told by customer service that the vendor ( a company named XXXX ) would have to cancel the transaction prior to the money being released from " pending '' status. At this time I was told that such releases normally happened after three to five days. It was also at this time that the card was cancelled and I was furnished with a new card within a matter of two days.
Since no efforts to resolve the situation were undertaken by the XXXX, I contacted XXXX via chat found on their website. My initial contact occurred on Thursday, XX/XX/XXXX, with a follow-up occurring the next day to inquire when the company 's security team would contact me. I was initially informed that a security rep would be in touch by the end of the XXXX, however I've never spoken to a security rep but was told on Monday, XX/XX/XXXX by an XXXX customer service rep named XXXX that the transaction was canceled and the status of the transaction should be lifted within three-five days.
The communication between myself and XXXX occurred via email ( provided ) and each of these were provided to XXXX, however they would not accept them as proof. The company stated they required an official response by XXXX on letterhead before they would lift the pending status of the funds. It has now been 15 days since I first brought this issue to the attention of XXXX and it appears their intention is not to do anything ; to leave the issue unresolved for an indeterminate amount of time. XXXX ( NetSpend ) has done nothing to help and seems bent on treating me as if I instigated the initial transaction, which I did not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-04
Irving, TX
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-30
Columbia, SC
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: On XX/XX/2018 I had 2 fraudulent charges at a XXXX in Colorado one in the amount of {$1000.00} and another for {$760.00} and I am in South Carolina have not visited the stated. The card is damaged and can not be swiped and I have the card in my possession so it had to have been hacked I called Netspend the day it happened the on the first call was advised that it could take anywhere from 10-45 business days for me to receive a response and may not get my money back. I asked to s/w a manager and was placed on hold for over 20 minutes so I hung up called back and was trying to tell the lady who went by " XXXX '' that my card had been fraudulently used and advised her of the previous call and I just wanted a manager. She proceeds to tell me that my other card was working and I could use that one. I tried to explain to her several times that's not why I was calling and wanted to s/w someone else she refused. Then said that she was going to transfer me to her colleague the phone went dead. I tried to call back got a recording that I was calling after hours and to call back during regular business hours. In the mean time my card had attempted to be used again for {$5.00} purchase that was denied by Netspend.
I call today XX/XX/2018 I didn't get the lady 's name but she assisted me and asked questions about the card again I tell her I have the card in my possession it is not lost and it can not be swiped because the strip on the back of the card is worn off and I kept it active because of the bills I had set up on autopay on that card. I had to get a new one because of that reason ending in XXXX. She said that she could see I hadn't been using the card ending in XXXX. gave the info to where I could send the request to ask for a temporary refund until the investigation was completed and she deactivated the card. They have advised the letter has been recv 'd when I called back to give the police report number ( XXXX XXXX # XXXX case # XXXX ) the lady who answered told me just to email it to them instead of taking it over the phone. I have {$21.00} to my name after this has transpired and my rent and daughter 's school tuition have to be paid and they know and could careless I asked for a number to the USA she declined to give it once I found out there customer service is located in the XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-25
Rosenhayn, NJ
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: My card was lost with other personal documents and when I realized that was lost i check my balance by the automatic system and the card was being used butat that time I still have more than half of the money I had in the account I tried to contact this bank and they was closed by phone custumer service I also tried to report the card lost by the automatic system and wasnt able to do it was receiving a error next day morning when I called custumer service all the money in my account was gone all the money in the account was already used I spoke to custumer service and they said is nothing they cant do just do a dispute that takes 10-40 business days and i wont receive neither a temporary credit or credit till the investigation finish I trust in this bank depositing a money that was for an emergency travel and this bank failed me allowing an unkown person to withdraw my money and doing multiples transactions in one day that cause me to lost XXXX dollars and also who ever have the card enter a pin invalid unumerosous times as custumer service told me how is that possible that the fraud prevention do not block the card immediately and how is possible that custumer service do not provide help 24 hours in a bank I feel engaged by this bank and used i also would like to advise any other consumer about this bank safety
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-25
Cabot, AR
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-25
San Gabriel, CA
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: On XX/XX/XXXX I used my card at XXXX CT to make a debit transaction at my local XXXX XXXX I received a text alert at XXXX CT that my card had been reported stolen and the card was blocked. I called in to the customer service to see why my card was blocked, I just used my card and have the card in my possession. While trying to reach a love customer agent I received another text alert at XXXX CT that {$480.00} had been transferred to an unknown person XXXX XXXX and a {$4.00} transfer fee was applied. By the time I talk to a live agent and get transferred to a supervisor I am explaining- I did not call to report my card I in fact just used it. The supervisor reverse transfer of {$180.00} and blocks any future transfer actions on my account. And expedited a new card and files a dispute. Fast forward to XX/XX/XXXX I receive notification that no error was found- I will not be credited the balance of funds {$300.00} to my account because the person who called in successfully answered the security question that is only information that I should have. Meanwhile, I reach out to a Corporate Response Team XXXX XXXX regarding the findings and he basically tells me its nothing they can do. I request to include the recorded voice conversation in the dispute and am told that they only use voice recordings to determine if the agent followed their rules. I have had my account hacked several times where someone actually created a fake card and was withdrawing money from an atm in XXXX. I DO NOT UNDERSTAND why if i still have my card in my possession, used it literally 30 minutes prior to this incident why its my fault someone stole my information. One of the customer resptesentatives said the individual called in to report the card stolen but did not request a new card and said they would call in at a later time to provide a new address. This is an active account why wouldnt i request a new card and transfer all the money to a stranger. I need answers and I need my money back the company has not done its due diligence to protect the valued cardholder the corporate response rep was a XXXX. I will never use this company again and make sure no one else I know does! They take your money charge astronomical fees to get your money back, better off opening an account with a credit union like XXXX XXXX or XXXX XXXX XXXX! Users BEWARE!! I am currently on hold to speak with a supervisor for 35 minutes and counting had the phone been answered quicker maybe all my money could have been retrieved. All the company sent in the dispute investigation was a statement saying the security question was answered so the transfer was validated. In a society that is highly technological and scammers have all ways to access peoples information. This is fraud this is not my fault and this company is wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-24
NV
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Overcharged for a purchase or transfer you did make with the card
Complaint: On XX/XX/2018 I was making a reasonably large purchase in the amount of {$3700.00}. I had {$4100.00} in my account. I called Netspend customer service to ensure the transaction would proceed without issue. I was reassured that there would be no problem. I informed them the location, amount and company name the purchase would be from. approximately 3 minutes later, the card was swiped and declined. Netspend held {$4100.00} on the {$3700.00} charge. I called customer support and they informed me that Netspend holds 15 % on all rental charges. This is something that is not in the terms and conditions. customer support informed me also that to receive my money back, i would have to provide them with a confirmation receipt that the transaction was declined. upon providing them with the only documents i was able to get, they informed me that it was insufficient and that there was nothing more they could do. The merchant had sent them an email with the declined receipt attached. 2 representatives would not transfer me to a supervisor, and all of the reps would not allow me to be transferred to a united states call center. XX/XX/XXXX, i received a call from their corporate headquarters to verify the transaction had been cancelled. The funds were immediately released to my account with no further question. I spoke to XXXX XXXX, Corporate customer experience representative. I asked him where this information was in the terms and conditions, he informed me that it was in " pending transactions ''. after searching through the document, i was unable to find anywhere that addressed rental transactions. I asked him to locate it for me, after which he quickly ended the call stating he didn't have the time. I am very upset with the customer service of this company. There is a huge communication barrier in the fact that many of the representatives do not understand the english language well. To top off the matter, they will not transfer their customers to an american center where the communication will not be a barrier. If customer service is an important matter, this company is not one to give business to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-24
Brooklyn, NY
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I have had a netspend card for months which I have activated and used for months without an issue. Today XX/XX/2018 I tried to make a purchase online and the transaction were declined when I know I had funds on the cards.
I called customer service and was told my balance was {$300.00}. And that they would now need ID, Social Security card and a Utility bill to release my funds. Please keep in mind that I have had the card for months and have loaded it and used it for many transactions. now after having the card, loading and making purchases froze my account without warning and are holding my funds XXXX.
ID and social security cards were not requested during activation and now all of a sudden they need this. I am requesting my netspend account be closed and my funds which total around {$300.00} be sent to me via check at the address on file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-23
Rochester, NY
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to pay a bill
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-21
Three Bridges, NJ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Complaint: Received a cc in the mail which I never requested, called the number in the back and they ask you to enter your SS #, they insist continuously until you are able to speak with a person in a foreign country ( assuming based on the background noise/ conversation heard ) Could this be identity theft?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-19
OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XX/XX/XXXX i LOADED XXXX ON MY PREPAID XXXX XXXX FROM NETSPEND XXXX XXXX AT XXXX XXXX XXXX XXXX XXXX IN XXXX OHIO XXXX FOR A TRANSACTION OF XXXX MEMBERSHIP WITHXXXX AT XXXX XXXX uNIVERsity at XXXX XXXX XXXX XXXX where I graduated from a XXXX XXXX XXXX and I am part of the XXXX XXXX at XXXX XXXX university and while at the XXXX XXXX XXXX a XXXX lady used her mind power to make me mistake my credit card number to not make the transaction succesfully then as soon as I reach the XXXX XXXX XXXX XXXX XXXX Ohio XXXX XXXX XXXX XXXX where I was working and staying it is a men shelter I occured some problems in the computer room up stairs XXXX was unauthorized taking from my netspend XXXX XXXX prepaid account and I disputed it 0n XX/XX/XXXX and they closed down the card prepaid XXXX XXXX ending in XXXX and said they had to closed the card down and re issue me another card because I did not authorize the transaction for XXXX XXXX XXXX for XXXX and XXXX XXXX XXXX on XX/XX/XXXX for XXXX and XXXX so he said when he closed the account down it would take 7 to10 days to resolve the issue then when after 7 to 10 days they said it will take another XX/XX/XXXX then after that they said it will take XX/XX/XXXX every time they prolong the date because they are showing their buts tring to used my biggest form to fight against my grandfather chief XXXX XXXX the head of XXXX XXXX XXXX XXXX in XXXX XXXX my uncle XXXX XXXX XXXX is on the phone asking my biggest form to fight with him but my grandfather XXXX XXXX in XXXX tennessee said no to XXXX my biggest form my uncle wants to show his but with caused me a lot of hardship and lost a lot of money and even got me evicted from my apartment with XXXX XXXX and XXXX XXXX and they even XXXX my girl XXXX XXXX because of it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-19
Tampa, FL
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with a check written from your prepaid card account
Complaint: Netspend never sent me a check like they told the CFPB they would nor the card like I will attach their emails here. And then to accuse it's ME of fraud when the fraud is on their side and what Netspend did to me they did to THOUSANDS of other consumers where they denied access to their funds and the FTC sued Netspend in XX/XX/XXXX FTC says NetSpend decked consumers with deceptive claims for prepaid debit cards By : XXXX XXXX | XX/XX/XXXX XXXX SHARE THIS PAGE XXXX XXXX XXXX TAGS : Bureau of Consumer Protection Consumer Protection Advertising and Marketing Advertising and Marketing Basics Credit and Finance Credit and Loans Payments and Billing From the perspective of consumers, the whole purpose of prepaid debit cards their reason for living, if you will is to give consumers immediate access to their money. Those cards are an especially important financial lifeline for people who dont have traditional bank accounts. In pitching its reloadable prepaid cards, NetSpend Corporation promised consumers immediate access to their funds with no holds, no waiting. But according to an FTC complaint, the defendants business practices rendered that claim and other representations deceptive.
Immediate access? Not so fast, alleges the FTC. NetSpends ads were replete with claims like No Waiting! and Use your card immediately. But the FTC says many consumers experienced delays in accessing their funds both in the initial activation process and later. For example, despite the companys use it today claim, consumers have to go through an identity verification process required by law before the prepaid debit card can be activated a process with requirements many people have difficulty satisfying.
The upshot? People who loaded funds onto NetSpend cards often had to wait and wait and wait to access their own hard-earned money. The FTC says those delays resulted in severe financial hardship to consumers, including evictions, repossessed cars, and late fees on bills.
The complaint also alleges that many customers who closed their accounts and asked for refunds had to wait several weeks to get their money back. In other cases, NetSpend imposed fees that depleted the funds from cards after consumers were unable to activate them.
The complaint takes on other instances in which NetSpends business practices were at odds with its marketing claims. For example, the lawsuit challenges as misleading NetSpends representation that consumers are guaranteed approval for a card. The FTC also alleges that NetSpend said it would grant provisional credit when consumers dispute charges on their cards, but often failed to live up to that promise.
The lawsuit was filed in federal court in XXXX. If you work in the financial services sector or have clients interested in alternative payment methods, this is a case to watch.
I provided Netspend with my XXXX, bank statement, SS card Dr licence birth certificate, legal name change. It is NOT fraud on my part I am contacting a lawyer and this is ridiculous to be accused of fraud when I have provided ALL the documentation to prove my idenity.. Netspend lied to CFPB they said they sent me a check no they haven't. They sent me an email that they sent me my permanent card when I called them about it they told me yes they sent it to me but then cancelled i so I can't use it or access the funds I put on the card. The first time I contacted Netspend they asked me if my address was the same as on my driver 's license I aid no and gave them the correct address they TOTALLY disregarded that and after I filed with the CFPB and spoke with XXXX at Netspend she said well the address we have is not what is on your bank statement or XXXX the rep never changed it.here we go again the SECOND attempt for them to enter my correct address XXXX said the system would not allow her and was blocking her and SHE put restrictions on my account. I'm telling you I NEVER got the card they emailed me about nor the check from them they told the CFPB they sent me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-19
Tampa, FL
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Complaint: On XX/XX/XXXXI filed a second complaint against Netspend I had purchased a prepaid card and they refused to activate my card saying they could not verify my idenity. Although I had sent them my SS card, driver 's license, XXXX, bank statement, birth certificate, legal court order name change and told them they could contact the social security administration but they said they were not able to contact government agencies. Netspend 's response to my complaint to the CFPB was they suspected I am involved in fraud. So when I called the CFPB again I was advised to file again and send the emails netspend sent me and that I NEVER received the permanent card they said they sent me in anXX/XX/XXXX email, and I NEVER received the check they told CFPB they sent to me. I am contacting an attorney in regards to Netspend accusing me of fraud and failing to activate my card saying they could not verify my idenity although I had a card with them in XX/XX/XXXX with the SAME driver 's license name and # and the SAME SS # but they just could not verify my idenity and would not allow me to use the money I put on the card. Now I get an email a response to my second complaint against them and my response to them telling the CFPB that the reason they didn't activate my card was they suspected me of fraud. IN the email they just sent me now there saying something different now it's because I sent them a derogatory email on XX/XX/XXXXand THAT'S the reason why they refuse to activate and cancelled my card. Here is that email also please note the card I purchased ended in XXXX the email they sent to me on XX/XX/XXXXthat said they sent me a permanent card hey said it ended in XXXX I and then today in their email they said they closed the account and card ending in XXXX what's with all these different card numbers and accounts NOTHING they say adds up. IF they refused to activate my card and cancel forever my card because according to them I made derogatory statements in an email to them on XX/XX/XXXX then WHY would they send me an email on XX/XX/XXXX saying my permanent card was being sent to me? So according to Netspend it's not because they could not verify my idenity and refused to activate my card that's why I contacted the CFPB the first time and it's NOT that they suspected me of fraud that's what they told the CFPB was the reason they refused to activate my card but no NOW as of XX/XX/XXXX it's because well I sent them a derogatory email way back on XX/XX/XXXX I '' M NOT BUYING IT!!!!!!! And is that even " legal '' refusing ti activate my PREPAID card and close out my accounts which was never opened or activated in the first place the one from XX/XX/XXXXhas been closed all this time so what are they even talking about? If there is fraud going on here it is not me it is Netspend. Here is their email copied and pasted.
NETSPEND ACCOUNT - Corporate Escalation Response << # XXXX # >> Inbox x Corporate Customer Response Team XXXX XXXX ( 1 hour ago ) to me Account Reference Number : XXXX Hello XXXX, My name is XXXX and I am part of Netspend 's Corporate Response Team.
We have received your complaint filed with the CFPB on XX/XX/XXXX.
Due to concerns related to derogatory emails from you, which we received onXX/XX/XXXX, as part of our standard process, we have made the decision to permanently close the Card Account ending in XXXX and any other Card Accounts in your name. We are no longer able to offer Netspend services to you. This also means that you will be prevented from opening any other Card Accounts through programs that are managed by Netspend.
Under the Cardholder Agreement, we are exercising our right to close your Card Account and return any remaining balance. On XX/XX/XXXX, we mailed a refund check to you for {$10.00} to the address provided in your complaint. You should receive the refund check within 7-10 business days.
If you any trouble receive your funds or have additional concerns, please do not hesitate to contact me at the phone number below.
Thank you, XXXX XXXX Customer Experience Analyst | Netspend, a XXXX Company | www.netspend.com o ) XXXX | e ) XXXX Here he states the card ending in XXXX I don't have a card ending in XXXX the card I purchased end in XXXX. And the email they sent on XX/XX/XXXX the permanant card they said they sent me doesn't end in that number either it ends in XXXX here is that email copied and pasted Card Activation Reminder Inbox x Netspend Card Unsubscribe XX/XX/XXXX ( 8 days ago ) to me This message contains graphics. If you do not see the graphics, click here to view.
Email Security Information Email : XXXX update Card Ending : XXXX Activate your card. Go Keep an eye on your mailbox!
netspend XXXX ACTIVATE YOUR CARD > Andronicus, Your personalized Netspend Visa Prepaid Card has been mailed and will arrive in an envelope from Netspend.
As soon as you receive your Card, activate it online or make one quick call to XXXX. ( This information is provided with the Card when it arrives, too. ) If, for some reason, your Card doesnt arrive within 2 weeks, give us a call at XXXX to check the status.
You can use this link to activate your card when it arrives.
ACTIVATE YOUR CARD > This message is an advertisement. If you would like to opt-out of future messages, please unsubscribe using this link.
Netspend.com | Privacy Policy | Unsubscribe | Update Email To ensure inbox delivery of Netspend emails, add XXXX to your contacts.
The Netspend XXXX Prepaid Card is issued by XXXX XXXX XXXX pursuant to a license from XXXX XXXX XXXX. XXXX XXXX XXXX ; Member FDIC . Netspend, a XXXX Company, is a registered agent of XXXX XXXX XXXX. This card may be used everywhere XXXX debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. XXXX and XXXX. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.
& copy XX/XX/XXXX XXXX XXXX XXXX XXXX. All rights reserved worldwide. XXXX and Netspend are federally registered U.S. service marks of XXXX XXXX XXXX XXXX XXXX. All other trademarks and service marks belong to their owners.
Netspend XXXX XXXX XXXX, XXXX, TX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-18
Philatelic Center, CA
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Complaint: On XX/XX/2017 I noticed charges on my prepaid XXXX card that I didn't make. Immediately I contacted them and was referred to NetSpend. I was instructed to submit a claim to them. My claim for over {$1600.00} was denied within 3 working days. I've contacted them, repeatedly trying to get my money returned to me unsuccessfully. I was instructed to file a police report, which I did. But still have not gotten any money. I'm XXXX and need my money. Help please
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation