NELNET, INC
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 5
2019-10-21
Omaha, NE
Struggling to repay your loan
Student loan: Federal student loan servicing
Problem lowering your monthly payments
Company Response: Closed with explanation
2019-10-21
Jupiter, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-10-20
Spfld, MA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-10-20
Santa Ysabel, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-10-20
Sanford, FL
Written notification about debt
Debt collection: Federal student loan debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-10-19
Las Vegas, NV
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-10-19
Cornelia, GA
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-10-19
Cornelia, GA
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-10-19
Little Canada, MN
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-10-18
Ridley Park, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-10-18
Irvington, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-10-17
New Rochelle, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-10-16
Mount Pleasant, SC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-10-16
East Rockaway, NY
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to zero or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displaying on my account. My demand to present this records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response: Closed with explanation
2019-10-16
Albuquerque, NM
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I have one student loan account it is in good standing I talk to XXXX On my credit report it showing I have nine installment accounts And they refused to make it into one so it shows on my report as one installment account
Company Response: Closed with explanation
2019-10-16
Azle, TX
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-10-16
Phoenix, AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-10-15
FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found 180 days late payment on the dates XX/XX/XXXX, XX/XX/XXXX to XX/XX/XXXX. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation
2019-10-14
NC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: Around XX/XX/XXXX, I received a notification from XXXX XXXX that I had a student loan account that was reported as a delinquent. As a result of the information provided by XXXX XXXX, I was able to contact my federal student loan servicer ( Nelnet ) and let them know that I had received no prior communication from them, and was unaware that they would be servicing my federal loans. During our initial conversation, they even verified that they had my appropriate email address and phone number on file. At that time, I was notified by a Nelnet representative that I could consolidate my loans, which would bring the accounts current and that they would remove the negative report from my credit score.
On today, XX/XX/XXXX, I applied for credit for a separate loan product with another company and received a notification that I was denied due to the delinquency still being reported on my credit report. I then called Nelnet, who informed me that the information that I was given by another one of their representatives was false. The representative I spoke to today, also initially claimed that she couldn't find in their records when someone would have told me this, which I believe to be a lie in an attempt to cover up the false information that I was given, as she later stated that I had previously spoke to four different people during the time of my initial complaint with them.
Company Response: Closed with explanation
2019-10-14
Galena, OH
Incorrect information on your report
Student loan: Federal student loan servicing
Old information reappears or never goes away
Complaint: I am a XXXX Veteran and President Trump gave forebearance on my Student Loan. Nelnet has negligently left the student loan on my Credit Report.
I attempted to contact them with no response.
XXXX XXXX
Company Response: Closed with explanation
2019-10-13
Grangeville, LA
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Complaint: Nelnet capitalized my student loans in the amount of slightly over {$26000.00}, despite the fact that I had submitted the necessary information for my annual IBR ( Income Based Repayment ) recertification. This is the second time they have done this to me after purchasing my student loan debt about two or three years ago.
I believe that Nelnet complicates and utilizes the IBR annual recertification process in such a way to confuse borrowers and trigger non-compliance within the applicable 60 day recertification period. Thereby forcing borrowers to capitalize their interest, which is then added to the principal of the loan, extending the life of the loan by years, and increasing the amount of payments and increasing their fees as servicer.
In late XXXX I received my annual IBR recertification request. I began a new job in XXXX, so I had to wait several weeks to get a pay stub and figure out who to ask and how to get it. I sent in my IBR recertification paperwork in late XXXX, via certified mail, and along with my most recent tax returns. Nelnet does not dispute that this was received timely.
Nelnet next sent me a letter dated XX/XX/XXXX XXXX, a Friday, received in the middle of the following week. In it they requested my spouse 's payroll income, which was supplied at the end of XXXX once that most recent information was available. Nelnet then sent a letter XX/XX/XXXX, stating that my student loans were going to be capitalized in the amount of {$26000.00}. They also demanded an increase of ten times the amount I had been paying on my student loan and damaging my credit.
I called Nelnet and spoke on the phone for about an hour, working my way up to be told management would call me. I was contacted by a Nelnet Manager on XXXX XXXX, XXXX, who could not then answer my question why if my tax returns and pay stub were mailed in as requested that was not enough information for them and why the supplemental request of my spouse 's income appeared to be unnecessary and redundant ( as it was on the tax returns ).
I contacted Nelnet on XXXX XXXX, XXXX and received a call back later that same day an was told Nelnet was not going to change its position. I stated that they had the XXXX tax returns which contained the income of my spouse. I was told the manager would look into it and call me back the following morning.
On XX/XX/XXXX the manager called me again and told me again that Nelnet would not change their position after a conversation with a supervisor and a specialist- that the payroll information of my spouse was needed by the deadline in early XXXX. When I asked if that was the case, then why was I not told that in the XX/XX/XXXX letter or prior to? If Nelnet had already made the decision to capitalize my loans by over {$26000.00}, why was there a request for my spouse 's supplemental income at all?
The manager did not know and had no adequate response.
From these facts, and in my opinion I contend Nelnet is abusing the Income Based Repayment process. Nelnet perpetuates fraud upon the borrowers by over-complicating the annual IBR recertification process, limiting borrower information to make informed decisions in a timely manner.
It is my hope that this can be resolved without the need of federal litigation, extensive discovery and class action certification.
Company Response: Closed with explanation
2019-10-12
Tulsa, OK
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-10-12
NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I just made a payment in the amount of {$520.00} on XX/XX/19 - it is due XX/XX/XXXX ; the company site shows the payment as processing with a {$0.00} due at this time. I received an email just now from them indicating my payment is due soon and that the amount is {$1800.00}.
Also, when I have received several emails about re-certifying my income-sensitive repayment which I have done also - through their site. I have serious health issues & am trying to start to make payments however this extremely upsetting & far more stressful than just deferring.
Company Response: Closed with explanation
2019-10-12
Galena, OH
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Don't agree with the fees charged
Complaint: I was tricked into going to college instead of learning a trade or something else and had no idea what i was getting into yet every adult in XXXX pushed the college regime and look at me now. struggling with my credit
Company Response: Closed with explanation
2019-10-12
Tampa, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation