NELNET, INC
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 6
2019-10-12
Mill Valley, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Every year when it is time to re-certify my income, Nelnet asks me to send in documentation. Every year, they tell me I have to wait a few weeks for my paperwork to be processed and I have to use forbearance while they review it. And every year, they tell me they didn't receive part of my paperwork, causing me to waste additional months of forbearance. I sent my paperwork in this year as a single PDF, yet somehow ONE of the pages was missing, which will again cause me to waste another month of forbearance. I am only allowed 36 months of forbearance for the life of my loan, and Nelnet conveniently loses paperwork as a predatory way to make me use it up when I don't really need it.
Living in California, where cost of living is astronomically higher than the federal average, it is already a struggle to pay back student loans based on my income. I fear that if I really fall on hard times and need forbearance, I wont have any left because it has all been used up based on Nelnet " losing '' my paperwork.
Company Response: Closed with explanation
2019-10-11
Bay Head, NJ
Getting a loan
Student loan: Private student loan
Fraudulent loan
Company Response: Closed with explanation
2019-10-10
Blmgtn, IN
Threatened to contact someone or share information improperly
Debt collection: Private student loan debt
Contacted your employer
Company Response: Closed with explanation
2019-10-10
Manchester, NH
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I recently decided to increase my student loan payment with Nelnet to pay it off sooner. When I reviewed my payment history ( attached ) online today ( XX/XX/XXXX ) I realized none of my previous payments were being applied to principal. I called Nelnet and discussed this issue with XXXX. He was very helpful and understanding but unable to remedy the situation. He admit ( on a recorded line ) many times that the loan was originally incorrectly input into their system and I should have had larger payments which at the very least covered the interest ; that's right, the payments didn't even cover the interest! These payments began 4 years ago on XX/XX/XXXX. Nelnet 's solution was re-calculate ( not the right term ) my loan and divide the payments by the remaining 20 periods which increased my monthly payment from {$55.00} to {$1000.00} ( attached ). I did not request this even though the e-mail from Nelnet ( attached ) says I did ( again they recorded the phone calls ). That's obviously an unreasonable ask and leaves them without any fault, even though this entire situation was their admitted mistake.
Company Response: Closed with explanation
2019-10-09
Gastonia, NC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: I have contacted Nelnet a year ago to make a {$9000.00} payment and agreed with them to pay {$9000.00} per year which is more than one year of payments. They agreed with this and said they would make a note of it in my account. Last month I received a payment due email, so I called them, and they were confused, and had no record of the {$9000.00} payment agreement. I uploaded a document about this to their customer service. Yesterday I got another email about payment due, and this time the payment was {$160.00} more then last month. Clearly they don't understand simple math. With me only doing subbing as a teacher than working a full time teaching job ( long story ) we live month to month. This " annual '' payment is being taken from my husbands IIRA account following the instructions of our tax advisor. We don't have any more money for their random billing. Thanks.
Company Response: Closed with explanation
2019-10-09
Chicago, IL
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: Nelnet have not remove the late payment that was not correct on my credit report from when I put my student loan in repayment. They gave me 5 late payment for the amount owe on my student loan. Im trying to remove those from my credit file and also negotiate my debt to be paid off.
Company Response: Closed with explanation
2019-10-09
Tulsa, OK
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-10-09
Bath, SC
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.
Company Response: Closed with explanation
2019-10-09
Pnte Vdra Bch, FL
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-10-08
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: In XXXX, I enrolled at XXXX XXXX XXXX to obtain an education in XXXX XXXX XXXX XXXX for which I had received an XXXX 's in XXXX. In order to be able to afford to go to this school, I was told to apply for a school loan ( several loans, as it turns out ) on the advice of the school rep and have been paying back since graduating.
However, it has come to my attention through my brother who lives in XXXX, within the last month, that the above-mentioned school has been closed down for being a predatory school. He proceeded to send me information regarding the school, see link XXXX XXXX XXXX I have been paying off my student loans since approx XXXX onwards, 13 years later, I am now a new mom with a XXXX old baby and I can not afford to pay the remainder of my loan. I've paid off at least XXXX of this debt. It sickens me to know that the school loan provider has not once mentioned any suggestion of a solution.
Since I graduated from XXXX XXXX XXXX in XXXX, there was no job placement or advice offered. I have not worked in the fashion industry utilizing my education and skills that were taught and apparently I was on the honor 's list and dean 's list for being an outstanding student - what good is that to me?
When I moved back to my home, I couldn't find a job with my, now-useless, degree and was so deflated for years with a degree that has no value and has cheated me of my self-worth.
The remainder of the loan is now with Nelnet. First, it was with XXXX XXXX - they crashed & burned, then XXXX took over the loan and now this new company. It's very frustrating to find out that the loan has moved companies. Who knows what arrangements have been agreed upon from one company to another.
Company Response: Closed with explanation
2019-10-08
Lewisville, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I took out a federal student loan and in XXXX and XXXX I got very I'll and became XXXX. I asked for a deferment and it was granted extending the loan until XXXX. At the beginning of XXXX I finished paying back the loan to Nelnet. Nelnet closed the loan and put six late payments on my credit reports for the period I was in deferment. This was done 6 years after the fact. I have disputed with all 3 credit bureaus and filed two cases with the department of education. Still Nelnet refuses to remove the 6 derogatory entries saying that they have no mechanism for doing so. My credit worthiness has suffered. Even XXXX XXXX removed late payment for this period.
Company Response: Closed with explanation
2019-10-08
MA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Keep getting calls about your loan
Complaint: Consolidated loan from Nelnet, immediately got a text from https : XXXX. Reply STOP to unsubscribe.
Scam, jail them all.
Company Response: Closed with explanation
2019-10-08
Columbia, SC
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me.
Please see the identity theft report and legal affidavit attached.
Company Response: Closed with explanation
2019-10-08
MO
Getting a loan
Student loan: Private student loan
Fraudulent loan
Complaint: XXXX XXXX is out of business, degree is worthless.
Company Response: Closed with explanation
2019-10-08
Columbia, SC
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me.
Please see the identity theft report and legal affidavit attached.
Company Response: Closed with explanation
2019-10-08
Pass A Grille, FL
Struggling to repay your loan
Student loan: Federal student loan servicing
Problem lowering your monthly payments
Complaint: My complaint is against NELNET. I had my loan in deferment and I had kept my address and phone number current on my account. The last statement that I received in the mail was on XX/XX/2019. I had talked to them on the phone in XX/XX/XXXX and understood that I was still in deferment. I never received a phone call or statement or warning of any kind. Nelnet placed my account in default on XX/XX/2019, without any warning. I did not know until it was too late and I was notified by the Dept. of Ed. Now this default is on my credit report and I want NELNET to take my account back out of DEFAULT because I think that they should notify their account holders and give them a chance to take action. I think that NELNET should of made an effort to notify me and that did not happen.
Company Response: Closed with explanation
2019-10-07
Fresno, CA
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that DEPT OF ED/NELNET has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask your be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response: Closed with explanation
2019-10-07
Chicago, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: This student loan does not belong to me Im a XXXX so this is not my debt its saying the account was paid in full but I need it removed
Company Response: Closed with explanation
2019-10-06
OH
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: XX/XX/2019 I got a notice from XXXX. my credit fell 194 in one day. I contacted First Mark. I learned they show me as a cosigner on three loans. The operator said the signatures look nothing alike. How can First Mark accept a signature for a large loan without checking the previous signature and requiring a notarized signature. I want my credit restored, the late debt has since been paid by the owner of the loans. I want to be removed as a cosigner. I have contacted XXXX, XXXX, and First Mark.
Company Response: Closed with explanation
2019-10-04
Las Vegas, NV
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that DEPT OF ED/NELNET has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreover, I was never 30 days late in 2016 any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask your confirmation of the aforesaid item too. My proper request must be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response: Closed with explanation
2019-10-04
Lewisville, TX
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: Withholding basic payment disbursement information On XX/XX/2019, I requested an amortization schedule for all remaining payments on my private student loan through Nelnet to confirm the payoff date as well as accumulated interest on the loan at time of completion. I first received a response from XXXX XXXX on XX/XX/XXXX, explaining how my payments are applied to each sub group within my loan. I advised them that I already knew how they are supposed to be applied ; I need an amortization schedule showing how they actually are applied. On XX/XX/XXXX, I received another response from XXXX XXXX that my payments can be viewed on the website. I told them that the amortization schedule is not available and I have asked multiple times now for this schedule, but have been ignored. A lender should not be withholding an amortization schedule from a customer. Yesterday, XX/XX/XXXX, I received this response from XXXX XXXX : " Since your interest accrues at a daily rate based on your principal and interest rate, we are unable to provide you with an amortization schedule. Please refer to your repayment schedule for detailed information regarding your repayment term. '' The above is simply untrue as it pertains to the ability to provide an amortization schedule for payments. All student loans accrue at a daily rate, and XXXX XXXX, my other student loan provider, sent me an amortization schedule based on my current auto pay with them within 24 hours. I am extremely concerned that Nelnet is intentionally withholding information because they are not applying payments correctly, and the responses received over the past three days, in which every time I have demanded the amortization schedule, are incredibly worrisome, as they are unwilling to provide the information requested.
Company Response: Closed with explanation
2019-10-04
Loehmanns Plaza, NY
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-10-04
Bellaire, TX
Incorrect information on your report
Student loan: Federal student loan servicing
Account information incorrect
Complaint: I was shocked when reviewing my credit report and found a late payment on the date below : XXXX days late as of XX/XX/2018 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
Company Response: Closed with explanation
2019-10-04
Hinkley, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Nelnet XXXX XXXX is reporting that several accounts were delinquent at least or more than 90 days. This is completely false. I have contacted Nelnet XXXX XXXX and disputed this but they have never made any attempt to correct or validate their error.
I have one student loan. It was consolidated. There are 6 student loans showing delinquent states on my credit report when I have never ignored or missed any agreed upon payment. In most cases they were processing paperwork for a deferment or did not know the nature of their own student loans. I am an XXXX for the last 18 years and should be eligible for the XXXX Forgiveness Program but when I call they dont know what I am talking about and transfer me from one department or the other until I have run out of allotted time devoted to this. In some cases this has been over 1 hour.
My balances, payments and terms are incorrect because of this but they continue to knowingly inaccurately report my student loan.
I have not been late with them. In regards to their latest reported late payments I applied for the Income Based Repayment plan. While they were processing it they informed me they were placing the loans in deferment status. This was for the months of XXXX, XXXX and XXXX. In XXXX I was approved for the IBR payment plan. I spent an hour with a XXXX loan person and he promised that I qualified for an immediate loan forgiveness. I also asked " who owns the loan? '' He responded " XXXX XXXX, XXXX XXXX, XXXX, Nelnet, XXXX, and XXXX XXXX ''. I've been given all these answers from personnel and nothing but derogatory credit is the result.
I have been unable to purchase a home and have suffered financial injury due to their inaccurate reporting which is in violation of precedent established by the US Court of Appeals, Ninth Circuit, No. 00-15946, Nelson vs. Chase Manhattan.
They have ignored my disputes and pleas for accuracy. This is violation of
FCRA Section 623. XXXX and XXXX knowingly facilitate this. After failing to achieve effective communi
cation with my loan servicer I have also tried to have these errors corrected directly with XXXX, XXXX and XXXX. They continue to do mock investigations and let gross inaccuracies remain on my credit report. This has caused me financial injury and is in violation of FCRA Section 623 CUSHMAN, v. TRANS UNION CORPORATION US Court of Appeals for the Third Circuit Court Case 115 F.3d 220 June 9, 1997, Filed ( D.C. No. 95-cv-01743 ).
Company Response: Closed with explanation
2019-10-03
Palma Ceia, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: NelNet refuses to properly apply my principal reduction payments on my student loan. Every month I make payments beyond the minimum payment due, and generally pay ahead by at least three months.
On XX/XX/XXXX, I was paid ahead until XX/XX/XXXX. I made a {$1000.00} payment and checked the " do not advance due date '' box. My understanding was that the {$1000.00} would go directly to principal.
On XX/XX/XXXX, I made another {$600.00} payment. I again checked the " do not advance due date '' box.
On XX/XX/XXXX, I logged into my account online, and saw that, of the {$1000.00} XX/XX/XXXX payment, {$150.00} was applied to interest rather than principal and, for the {$600.00} XX/XX/XXXX payment, the entire amount was applied to interest with XXXX going to principal. Again, at the time of the payments I was paid ahead by five months.
On XX/XX/XXXX, I spoke to two NelNet representatives - a customer services representative and a supervisor named XXXX. The representative informed me that NelNet does not allow principal only payments, even when a person is paid ahead. I questioned the legality of that practice and asked to speak to a supervisor. The supervisor XXXX confirmed that NelNet does not allow principal only payments, even when a person is paid ahead.
NelNet 's refusal to properly apply my principal reduction payments obviously benefits them as they charge more interest. Over the last twenty years, I have taken out car loans, mortgages, and other student loans -- I have never before been refused the right to make principal only payments when I am paid ahead of my monthly installment payments. I find NelNet 's conduct particularly egregious given that the company services federal student loans, which are purportedly in existence to help finance the education of Americans who, like me, otherwise could not have afforded the cost of tuition and who have struggled for years to pay off student loans.
Company Response: Closed with explanation