MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 6
2019-04-17
TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I paid for a service I saw in XXXX and the items were never sent. They deleted the account and have not responded back.
Company Response: Closed with explanation
2019-04-17
NJ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I was a victum of a romance scam. He kept stating he kept having a serious of unfortunate events and needed money. Around XX/XX/2016 he contacted me through a social media called " XXXX XXXX '' We exchanged emails, numbers and text. Stated his name is XXXX XXXX and lives in XXXX NJ Stated he was an international interior designer. Sent me pictures of what he claims to look like. Eventually he claims he went to XXXX with son and things kept happening. His wallet got stolen and had no money, need money for food, father was sick needed money for medical bills, father died needed money for funeral. Had no money so claimed doctor took his son to XXXX with him. Needed money to feed son. I have been still in contact with him superficially because I want him to get caught and stop. He does not know I know. Through Moneygram I have sent money to XXXX XXXX Louisiana, XXXX XXXX to XXXX, XXXX XXXX Texas, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas. I have sent over {$15000.00} to several different people. He claims his name is XXXX XXXX. I have receipts.
Company Response: Closed with explanation
2019-04-17
Lowell, AR
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I WAS A VICTIM OF 4 FRAUD INDUCED MONEY TRANSFERS REFERENCE XXXX ON XX/XX/XXXX, REFERENCE XXXX ON XX/XX/XXXX, XXXX, REF XXXX ON XX/XX/XXXX AND REF. XXXX ON XX/XX/XXXX, XXXX TOTALING OVER XXXX.MONEYGRAM NEEDS KEY IN THIER SYSTEM AS SUCH.
Company Response: Closed with explanation
2019-04-12
Lewiston, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Everytime I go to sent a moneygram to my son XXXX XXXX they keep stopping the transactions. This has happened quite a few times and then they take 3 days to put it back into my account. I send the money on line as I thought it would be faster, but the on going problems of them not letting me send it is frustrating. And they don ; t tell you if it did not go through as I had ended up also alot of times sent it twice without even knowing that I had did.
Company Response: Closed with explanation
2019-04-10
York, PA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: i sent money to a person and the wrong amount was entered and I canceled the first one but the second one went through with the wrong amount and now I can not get in contact with the person and money gram is not trying to help me after several attempts
Company Response: Closed with explanation
2019-04-10
Detroit, MI
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-04-10
Hainesville, IL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-09
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-07
OH
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: I bought a MoneyGram money order for {$400.00} on XXXX to pay a credit card bill. I sent this to XXXX XXXX XXXX in their pre-printed envelope. However, after several weeks, XXXX XXXX claimed they did not receive it. ( I think they did but someone within their payment processing center stole it ).
So I contacted MoneyGram for a cancellation of the original and a replacement. I agree to pay them {$18.00} for this service. At that time, they also asked to whom I had written out the money order to. I let them know it was XXXX XXXX. So they knew the payee. They also knew that I was the payer. On XX/XX/2019 they sent me an email telling me my case number was XXXX. On XX/XX/2019 they sent me another email telling me the money order remained uncashed. Then on XX/XX/2019 they sent another email telling me the money order was cashed and they would not send a replacement.
The money order had been altered ( they sent me a copy of the cashed money order ). The original information had been " whited out '' and the money order was rewritten to a different payee and from a different payer. Also, on the very bottom, one can see numbers under the signature that whoever the fraudster was didn't even bother to white out. Those are the four numbers I wrote there which are the last four numbers of my credit card I put there for identification. Looking at the money order it is obvious information had been changed. ( Note : this is hard to see on the scan of the copy of the money order I have attached, but it is obvious on the copy MoneyGram sent me. ) So MoneyGram did not send a replacement money order or cancel the original after I requested such -- and agree to pay {$18.00} for -- even though they said they would as the original had not be cashed at that time. And by the time the original was cashed, they KNEW it was fraudulent because it had both a different payee and payer than they KNEW it should be.
So instead of my credit card company receiving this payment, the fraudster received it. So I am out {$400.00}.
I did everything right. MoneyGram did everything wrong. They should have sent the replacement as I asked them too. They should not have cashed the original money order knowing both the payee 's name and the payer 's name on the money order had been altered. And they knew that because they asked and I told them who the original was written out to -- XXXX XXXX -- and that I -- XXXX XXXX -- was the payer. And they knew that I was asking for a replacement because the intended recipient had not received the original I sent them ( or claimed they had not anyway ). And at that time the money order had not been cashed -- MoneyGram told me that. Yet, MoneyGram then accepted that altered money order knowing both the payee and the payer on the money order had been changed.
Note it is impossible to contact Moneygram by telephone and talk to an actual person. I have tried. I go through multiple menus and end up nowhere. My contacts with them have been by email.
Company Response: Closed with explanation
2019-04-06
West Harrison, NY
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-04-03
Mandeville, LA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-01
Muhlenberg, NJ
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-31
Ocklawaha, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: ( **PLEASE COMMUNICATE WITH ME VIA EMAIL ONLY** ) Miss XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX. ) XXXX XXXX XXXX XXXX XXXX XXXX Florida - U.S.A.
Federal trade commission, XXXX XXXX XXXX , XXXX XXXX XXXX, On XX/XX/2019 I purchased a money gram send money service at cvs located at XXXX XXXX XXXX XXXX, New York, NY XXXX for amount of XXXX XXXX XXXX XXXX XXXX ( {$470.00} ). on XX/XX/2019 i received an email from the intended recipient of the fund XXXX XXXX XXXX that he was denied by money gram due to incorrect middle initials as result of my error. he informed me via email that his correct middle initial was XXXX.. i immediately contacted money gram via their website platform for online chat customer service. i was denied service on this chat & instructed to call their customer service. i asked the agent to please request a call back service. multiple online chat representatives informed me that they do not call back & i must call them. i attempted to use their website to send a message. their website message intake did not function due to technological error. i then used the email address for their customer service [email protected]. i sent them three emails with a detailed message explaining the error with the initial, the complete information that i has used to initiate the transaction, the correct information, my contact phone number with a note stating that since it was a dormitory room i was able to receive only incoming calls that my access to phone was limited & i requested a call back from their customer service. the emails included copy of the purchase factor as an attachment. on XX/XX/2019 i received a phone call at my instructed number in the email to money gram + XXXX XXXX XXXX XXXX XXXX the representative said she will not help me & i have to go find a phone that is able to make outgoing calls & call them. i immediately proceeded to the nearest pay phone.
my initial call from the nearest pay phone to my residence was at approximate time of XXXX - XXXX on XX/XX/XXXX, XXXX in the first conversation with a male representative he asked me the following questions : the purpose of the transaction, my relationship to the receiver, number if years i have known the receiver, my method of communication with the receiver, last time i have seen the receiver, if i am a u.s.a. citizen, my phone number, if i work for a government entity. after answering all the questions i requested to refund the transaction. he placed me on an extensive hold after which he issued me reference number XXXX he told me that i must email to him copy of my id. to email address XXXX. upon returning to my residence in less than 15 minutes i sent him the id. via email & he called me & confirmed that he received it. i do not recall how our conversation ended exactly as i was in a rush to pick up the funds that i had an obligation to send to the intended recipient.
due to medical issue i had to use a taxi to & from the location which cost me {$10.00}.
i promptly went to the original location of the transaction as i proceeded to receive the funds the screen of the cvs staff showed an error message that prevented me from obtaining my funds. i waited at the location for 30 minutes. the error displayed on the register of cvs & on the money gram machine on site.
i proceeded with my injured foot & hands to the nearest pay phone. i placed 3 calls to the company & each time was denied service due to claim that they could not hear me.
i asked to use a mobile phone from a local business who is a witness to the approximately 7 calls placed betweenez approximately XXXX - XXXXXXXX XXXX to money gram.
each time i used the mobile to call money gram i was placed on hold between 15 - 25 minutes. each time i received confirmation that the funds were ready for pick up.
each time i returned with my injured foot & hands from the cvs to the local business to use their phone. this took according to the cvs store staff about three hours.
in the last two calls they told me that they are not sure why the transaction is in review after extensive hold & repetitive confirmation they issued me reference number XXXX i returned to the store to pick up the funds. they screen for the cvs register still showed there was an error.
i walked down with my injured foot to the local business & made the last call at about XXXX. the agent did not give me a proper reply as to why the transaction incurred so many issues. at time of roughly XXXX on XX/XX/2019 i was able to pick up the funds.
after the first conversation from the pay phone that i decided to cancel the transaction for a refund i believe that the nature of the questions specifically the question how do i communicateate with XXXX XXXX & when was the last time i saw XXXX XXXX was extremely unusual. the initial call about XXXX - XXXX XXXX from money gram agent who refused to help me & said i must use a pay phone was also unusual. the cvs store staff found very unusual the number of hours & complication with this transaction.
i would like to report this business for discrimination, intent to fraud, unprofessional conduct, & the appropriate category for reporting personal information as referenced in the paragraph above.
if there is a recovery fund for this claim against this business please allow me a financial award.
my sole intention is to report this business for cessation of all their activity without any ability for any reconciliation. in the many years i have lived in the united states of america i have not dealt with a customer service team such as the team for money gram with exception of XXXX XXXX which operates along the same unethical, negligent lines of conduct.
i hope that their business is ceased by the government & no additional persons are harmed by their outmost unprofessional manner of business.
please find copy of factors for the transaction on the following pages.
XX/XX/2019 > Original reference number XXXX XX/XX/2019 > second issued reference number XXXX XX/XX/2019 > third issued reference number XXXX respectfully, Miss XXXX XXXX XX/XX/2019 2019
Company Response: Closed with explanation
2019-03-30
UT
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: Paid XXXX dollars for each check cashed illegally to be researched.
There was a total of 4.
They were XXXX each but since lost because money gram refused to cash them, the replacement sent were XXXX. Then were stolen and cashed at XXXX XXXX.
Totally not my fault. If they would have just cashed them in the beginning, we wouldn't be in this mess.
They owe me my full amount. Including the fees.
Company Response: Closed with explanation
2019-03-28
Rocklin, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-27
Patterson, MD
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I made a transaction on XX/XX/19 to send money to my Mom in XXXX. In less than 24 hours, my mom told me that the reference number on transaction doenot match and she had not received the money. I called XXXX at least five different times in an hour alerting them that my receiver had not received the money. One agent said that the money has already been submit. But did not provide who, when and how somebody took it without proper identification. I argued that money I send was taken out by somebody. Agent advised me to call after 3 to 4 business days. I called after more than 7 days and they said they are in under investigation and will take 60days. They also promise to call me or via mail me.. but I havenot get any response from them neither get my {$300.00} money back. Whatever they promise to people to send money safe, secure and fast but now I believe this company is total scam and fraud. They take advantages of people hardworking money to enrich themselves. Therefore, I believe this is the best solution for me to complain/contact you ( financial bureo ) to help me through out this difficult time. I eagerly hoping you will find the solution and sort this problem as soon as possible.
Thank you
Company Response: Closed with monetary relief
2019-03-27
Blue, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-27
Pasadena, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-24
CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Moneygram international is discriminating against me and my family in their respective countries of residence at this moment.At the federal level moneygram violates DODD-FRANK the law of the land in the United States.Additionally my state, California has a much more strict interpretation of DISCRIMINATION in the provision of financial services available to the public at large.This offense according to my governments is one and possibly the most serious offense a financial company can commit.It is in a class of its own and is far more serious than theft, for example.
On XX/XX/XXXX Moneygram denied a transaction between me and my step-son XXXX, a transaction of XXXX dollars from XXXX XXXX XXXX to XXXX XXXX, XXXX, where my son XXXX is employed as an XXXX XXXX XXXX, XXXX XXXX.
Afterwards in a call to moneygram they explain they are following some nebulous law of either country..moneygram will have to prove this.
Moneygram instructed CVS via computer to not process the transaction.there were photos taken of the computer screen which are listed but not attached in the accompanying attachment.
REGARDLESS of any CFPB action in this complaint or criminal action on the part of XXXX AG ... .I am bringing a well thought, well planned, well -evidenced civil action against Moneygram intl prior to the 1 year statute expiration and plan on being represented byXXXX an international llaw firm who will stay with this case to the Supreme Court level if need be.
Company Response: Closed with explanation
2019-03-23
Bedford, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I am filing a new complaint after MoneyGram 's response to complaint XXXX. I will copy their response below. As you can see they have made some libelous claims against me, and the number and address they supplied to speak to Mr. XXXX have not worked out. MoneyGram refuses to contact me. Some years in the past I had a problem with XXXX XXXX because someone with my same name had caused some problem ; however, XXXX XXXX contacted me an we resolved my identity. The number MoneyGram supplied is a general service number out of the Country, but XXXX said he would email Mr. XXXX and ask him to call me which never happened. In addition, I sent several letters to the XXXX address. At this point I am simply trying to have a discussion with Mr. XXXX to find out why they have made these false claims. I hope you can somehow help me with they. I plan to spend whatever time necessary to correct MoneyGram 's error.
This was their response : The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company.
COMPANY 'S INTERIM RESPONSE Dear XXXX XXXX, Your email on XX/XX/2019 to the Consumer Financial Protection Bureau via the online complaint portal regarding a MoneyGram online account has been forwarded to our attention. We would like to assure you that we are now investigating the issues addressed in your email. We will keep you updated on the progress of our research and will communicate back to you with a more detailed response once we have completed our investigation. While we are researching your concern, if you have any questions, you may contact us directly by e-mailing us at XXXX, calling us at XXXX or by writing to us at the address provided below. To assist us in addressing your inquiries efficiently and promptly, please reference case number XXXX in any future correspondence. XXXX XXXX, thank you again for giving us the opportunity to respond to your concerns. We very much appreciate your patronage with MoneyGram and look forward to the privilege of assisting you again soon. Sincerely, XXXX XXXX XXXX XXXX Department XXXX MoneyGram XXXX Mailing Address : XXXX XXXX XXXX MoneyGram XXXX , XXXX XXXX XXXX XXXX XXXX , TX XXXX
Company Response: Closed with explanation
2019-03-20
Grandview, MO
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-19
Buck, PA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$220.00} to my friend in XXXX XXXX ( XXXX ) with MONEYGRAM, they will not release the money to her. Contacted MONEYGRAM and requested the money refunded back to me and they refused.
Company Response: Closed with explanation
2019-03-19
Bartlett, IL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-19
Newport, TN
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent a Monet gran transaction to my fiance on XXXX XX/XX/2019 to XXXX, XXXX. I got a message the transaction was successful and complete. However shortly after that I got another notice from MoneyGram stating the transaction was cancelled and a refund would be issued to the card used. I called MoneyGram and ask what was the reason and wasnt given a valid reason and I would have to wait XXXX business days to recive the refund. I feel like that is unfair and I need the money refunded immediately since it was cancelled so I can use another method to send it. XXXX XXXX # is XXXX dated XX/XX/XXXX. I request an immediate refund to my card.
Company Response: Closed with explanation
2019-03-15
IN
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XX/XX/19. Sent XXXX on MoneyGram. My son had already left Indiana on way to XXXX. Did not go to the XXXX XXXX IN XXXX to pick up funds. Called Money Gram to cancel transaction. They said it was already picked up. But it wasn't!!! Its still at XXXX and they wont refund.
Company Response: Closed with explanation