MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 4
2019-07-09
Cockeysville, MD
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-08
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-05
Stoughton, MA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-04
Nyc, NY
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Ive sent XXXX $ to the wrong person this is my first time using money gram didnt realize it until it was sent. ( MoneyGram.com ) I have the information here : Receiver : XXXX XXXX Receiver country : XXXX Send amount : XXXX SD Receive amount : XXXX JMD Exchange rate : XXXX USD : XXXX Id like my money back and if this is the second time Im reporting this complaint. If anything my number isXXXX and email is XXXX thank you.
Company Response: Closed with explanation
2019-07-03
CO
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have tried over the past three or four years many times with, XXXX XXXX, MoneyGram, and Walmart to Walmart. I can not send or receive money this is created a very very extreme problem for me and my wife. I don't think I need to explain the details but I believe it's unfair than all of a sudden they decide what they think is best. They shouldn't be in business if they're going to do this to people I want to know why they have singled me out. I am not a crook. Thank you
Company Response: Closed with explanation
2019-07-03
Decatur, GA
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-07-02
Nyc, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019 I downloaded the money gram app to send money for business services to a friend in Ohio. I live in XXXX. I sent {$1500.00} and money gram fee was {$19.00}. a few minutes after I sent the money and received notification that my transaction went through. I then received another email stating my transaction has been cancelled and I will receive a refund within 3-10 days. at this point I called money gram asking them why was my transaction canceled they told me for security reason to protect me and the person receiving the money. I said that's not even a valid explanation and why isn't my money returned to my bank account immediately. I been calling them since XX/XX/2019 and they can not help me I even called my bank to see if they could release my funds and my bank said they cant release my funds until they receive something from money gram showing they cancelled and voided the transaction. money gram also tell me they cant send my bank over anything that I just have to wait. I don't have any money. XXXX is a lot of money for money gram to be holding my money for no reason if they really cancelled the transaction.
Company Response: Closed with explanation
2019-06-25
Magnolia, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-25
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-06-22
Hemby, NC
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-21
Lewisville, TX
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 in XXXX XXXX money transfer transaction no. XXXX through Moneygram agent for {$400.00} was made in my favor, same day I went to Moneygram agent in my city XXXX, TX but they refused to release the money requesting the sender must contact them, the sender contacted both moneygram agent in XXXX and moneygram in US by phone but no avail.
I phoned them many times but no avail I need to mention that This caused damages to me in the ability to paying due utility bills, credit card payments, personal loans which ruin my credit score and credibility.
Therefore Moneygram must pay for those damages as well
Company Response: Closed with explanation
2019-06-20
Bermuda Dunes, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-18
Wann, OK
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Dear CFPB, I want to report the moneygram service for deleting my account without any reason given to me. Ive been a loyal customer for 5 years now and I believe as of XX/XX/XXXXof 2019, My Moneygram account was terminated for no reason given and not even a single email or letter to notify me. I emailed customer service about this issue of my account being terminated and they said because of security reasons they can not tell me and my account being closed. I called on XX/XX/2019, and asked them if this is a temporary or permanent ban and they said it is permanent and I have to use another money service. I have family in another country whom I am very close with and know very well and even visited them during my vacations. I love to help my family who are in need because I know how poor their country is. I have broken no law, all I did was help my family who is suffering from poverty in another country who makes no more than a XXXX dollars a month not weeks a month! My reason for choosing this money service is because not all countries have XXXX XXXX or just too far out from my families village in XXXX and Moneygram is the closes to my families village in XXXX.
Company Response: Closed with explanation
2019-06-15
Lewisville, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-14
Bloomington, MN
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 I attempted to wire {$300.00} online with a credit card to XXXX to someone that I know. I got a message that the transaction was completed and I sent the reference number to the receiver. About 40 minutes later, I received an e-mail that the transaction had been cancelled and my account was closed. I spoke to someone in customer service, who said that they can not give me any information about why it was cancelled and they told me I can never send a money gram transfer again -- -neither online or in person. They said it was a " security issue to protect me ''. I told them that I know the person I was sending it to and was willing to take that " risk '' with MY money. I asked to know what the problem was, but they were not willing to give me any information other than that is the way they do things and don't have to give me a reason.
After reading many of the complaints, it seems that after you send money several times, they shut down your account. I have sent a few times before in the office, with the most recent time being on XX/XX/2019 to a different country. I have a small business which requires me to send money overseas. As there is a paper trail and they check id 's in the office, I'm really wondering why I was denied using their service. I am not satisfied with the customer service that I received. I am also upset that it took so long for them to tell me the transaction was cancelled, as it could have meant the recipient went to collect her money and it wouldn't be there.
They also told me it would take 3-10 business days to reverse the charges. As it was on my credit card ( versus taking the money out of my bank account ), it wasn't as big an issue ( my plan is to dispute the charge as soon as it processes ) -- -- but it seems it is not right to take people 's money and keep it for 3-10 business days. At the very least, they should pay interest. It should be returned immediately when the transaction is cancelled. It could be a financial hardship to people, especially if sending a large amount.
Company Response: Closed with explanation
2019-06-12
Bradbury, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-11
Nashville, TN
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-10
Brooklyn, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hello.
I ordered international money transfer to XXXX via MoneyGram. By the time I requested this transaction, all MoneyGram system in XXXX was down which MoneyGram didnt let me know. My receiver in XXXX went to MoneyGram agents everyday since XX/XX/XXXX. The system is still down. I just called MoneyGram to ask about it and they said that they didnt know because they dont manage all their agents. The money was supposed to transfer in few minutes and thats why I paid extra transaction fee. But its been 10 days. I requested the refund but refund process will take 3~10 business days. I asked them to check their system and how long it will take to recover. However they said they dont have connection with all the agents. I would like to check MoneyGrams policy and their management. If they dont manage all their agents and system, they should not promise instant money transfer and to let their customers money get stuck. It was important and urgent transfer. If they cant transfer that money to receiver as they promised, at least they should refund right away. I dont want this happen to others. Please check this company and let me know. Thank you for understanding.
Company Response: Closed with explanation
2019-06-08
Harvey, MS
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-08
Tampa, FL
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: In XX/XX/2019 I received an e-mail from Walmart with a link to apply for a XXXX XXXX job. XXXX XXXX XXXX XXXX and looking to make some extra money to contribute in the household with the expenses, my husband 's paycheck beeing our only source of income, I followed the link and applied naively. Days later I received a text message to tell me that I have been selected. I received an envelope via mail USPS, with a check of {$2500.00} and a letter with instructions. So I went to the bank, deposited the check on my account and 2 days later when the check became available I went as instructed to the bank, withdrew the money and headed to Walmart to make my survey. As part of the job I had to buy 4 Money Orders for {$500.00} each at the store 's Moneygram so did I and sent them blank with all the receipts to the address provided. The next day my account was overdrawn. Realizing that I was victim of a fraud I went to XXXX website first to track the package. It has been delivered early in the morning. Next I went to Moneygram 's website to report the fraud and asked them not to give the money to anyone. Then I went to the Walmart store where an associate informed me that there is a Walmart scam running an confirmed me of the fraud. I went to the Moneygram 's booth where I talked to the same associate who served me when I bought the Money Orders. She gave me a phone number that I called they told me that they had put a stop on the Money Orders, the money was still in their possession I had to allow them 3-7 days to process the case and send me a refund. I had to pay {$45.00} per Money Order. 2 days later I kept checking my case online and calling the phone number provided by the cashier they kept telling me that they still had the money and that I should receive the refund soon. The 3rd days I received an e-mail from Moneygram asking me for more informations. The pictures of the Money Orders and receipts and my personal informations. Later I received another e-mail telling me that my case is closes because someone took the money and that there is no refund possible.
Company Response: Closed with explanation
2019-06-03
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-03
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-02
Nyc, NY
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Hello my name is XXXX XXXX, I sent money to the wrong place/person ( Ive never used money gram before ) I didnt know how it worked I thought I did. But I sent XXXX $ to a XXXX XXXX In XXXX and Id like to get my money back. This transaction happened XX/XX/XXXX.
Company Response: Closed with explanation
2019-05-31
Danville, VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-30
El Paso, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 i tried to send money to XXXX using the money gram app. I sent XXXX dlls and also i was charge XXXX for the transaction fee. The transaction was cancelled by money gram on XX/XX/2019 and they told me that i was getting a refund within 10 working day, after ten working days i didn't receive any money so i called them back, they told me to wait another 3 working days so they can figure out what happened. O call back again today XX/XX/2019 and they told the case was closed and that they dont have any money to refund because the transaction never happened. I called my bank and money gram charge my card on XX/XX/2019 for XXXX and never refund any money back. Bank transaction number # XXXX. Money gram reference number # XXXX. My name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx XXXX phone # XXXX.
Company Response: Closed with explanation