MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumer Complaints
There are over 1976 complaints on file for MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC. Dated between 2019-12-14 and 2013-04-04.
Complaints Page 3
2019-08-29
Carson City, NV
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-28
Euclid, OH
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-27
Bedford, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-26
Reno, NV
Unexpected or other fees
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-24
Swiftwater, PA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-20
Goldsboro, NC
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-19
Sacramento, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-16
Foothill Ranch, CA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: 0n XX/XX/XXXX, I purchased a money gram money order for {$390.00} made payable to the US TREASURY my income taxes. I mailed the payment with a letter to the IRS IN XXXX CA. The money order was cashed on XXXX during the government shutdown. I had to send a anther XXXX to the government. I contacted MONEY GRAM 8 times finally on XXXX requested a form for a copy of the cashed money order. Received that on XX/XX/XXXX, phoned that day and requested fraud complaint and they mailed another report. Received that report on XXXX. Mailed that report in and I have phoned this number XXXX times to no avail ( XXXX ) XXXX.
Company Response: Closed with explanation
2019-08-16
Newark, NJ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I use money gram to send my {$300.00} a month mortgage payment. But on XX/XX/2019 my monthly payment was sent for {$1100.00} which was an amount greater than I normally send. Since this day I have disputed with Money Gram and they refuse to send me back my money. I have disputed with my bank and then nothing happens. I have been the victim of identity theft and I did not authorize for this amount to be taken from my bank account and it should not take 6 months to get things squared away. Please return my money. I have attached my FTC Affidavit and police report
Company Response: Closed with explanation
2019-08-09
Glassell, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-08
Cordova, TN
Problem with customer service
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: I've tried to get my Money back at several Money Gram locations here in XXXX, TN, but unsuccessful. My Money Gram references are # XXXX and XXXX for a Total of {$690.00}. The locations were Walmart ( two different locations ) and XXXX XXXX ( Orig. location ). This process has been going on since XX/XX/2019. I was trying to send Money to a girl that I know in another country, but trans. was cancelled for some unknown reason on there in ( Money Gram ).
Company Response: Closed with explanation
2019-08-06
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-05
Wascott, WI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-05
Cleveland, OH
Problem with customer service
Money transfer, virtual currency, or money service: Traveler's check or cashier's check
Company Response: Closed with explanation
2019-08-05
Atlanta, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-04
Macclenny, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-04
TX
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I did a bank account to bank account transaction with moneygram to send money to XXXX for {$2000.00} on XX/XX/2019. Received the confirmation on XX/XX/XXXX that the transfer is sent and the amount will be deposited to the receivers account. On the XX/XX/XXXX got a call from my receiver that its not deposited in the account. I called Moneygram and the customer service agent informed me that they had an IT problem with this transaction and its not been processed and it will be updated in 24-48 hrs and the money will be available. Came to know on XX/XX/XXXX that my receiver haven't received the money yet. I called them again on XX/XX/XXXX and they informed that the IT department is still working on it and asked me to check back in 24-48 hrs. I asked them for a refund and they still told me to check back in 24-48 hrs. Called them on XX/XX/2019.. and they informed me that the refund will take 30 business days to process.
This has caused me big inconvenience of my time calling them again and again and to my receiver who needed this money urgently.
I request your prompt action on this matter to get my refund immediately and also compensated for the inconvenience caused.
Company Response: Closed with explanation
2019-08-03
Bremen, GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Yesterday, XX/XX/XXXX, I created an online account with the Walmart MoneyGram Service and requested a transfer of {$580.00} to a nephew in XXXX, XXXX.
The money was to pay for the school fees and room and board of another nephew.
I was given the standard transfer options along with their corresponding fees : cash pick, bank account deposit, payment by debit or credit card, or using a bank account.
I opted to pay with a credit card and submitted the requested amount mentioned above.
An automated message said to wait while the request was being processed. I was further informed that the process could take up to 30 minutes so I could log out and check back. Alternatively, I could simply wait for an email from MoneyGram that would tell me if the request was successfully processed or not.
Because I have used the same service countless times over the years to send money to XXXX albeit usually in person from within a Walmart storeXXXX I did not think much of it. The transaction would be approved because the money is going to a recipient I have used on more than 25 occasions.
To cut a long story short, I received the promised e-mail but it said the my transaction could not be completed. I therefore decided to resubmit it with XXXX XXXX because their service location was closer to me than the local Walmart store. Two hours later, an attempt to log into my account MoneyGram account proved unsuccessful. I received a message that said my request could not be processed.
I did not think much about it because I thought the webpage was simply having problems. But when I tried three times again between XXXX and XXXX XXXX today XXXX XX/XX/XXXX ) and kept getting the same message, I decided to call XXXX and report the program. I thought it was strange that I should see the same message for almost 24 hours if you include the failed attempt from yesterday XXXX XX/XX/XXXX XXXX.
It was during todays inquiry that I found out that I have been permanently banned from sending money through the Walmart MoneyGram Service. Shocked, I asked the lady I was speaking to what the reason was and she said such issues are not discussed over the phone. Apparently, MoneyGram will send me a letter in the mail later to explain their decision but I would like this Agency to oblige the company to disclose what exactly I did yesterday to warrant such a punishment. Was my crime the fact that I attempted to use their service online instead of going into a Walmart store as I usually do? Was it the fact that I opted to pay with a credit card instead of my debit card as usual? And if the answer to any of those questions is " yes, '' I would like to know why MoneyGram provides those options in their online service in the first place. If I violated any of their security protocols, I would like to know which one and why I never received any advanced warning about the problem I was about to cause.
Thanks.
Company Response: Closed with explanation
2019-08-01
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-26
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-26
Washington, DC
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-22
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Money order
Complaint: When this money order was purchased on XX/XX/XXXX for the XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, I was not informed that there was a fee associated with not cashing the money order.
I requested a replacement money order on XX/XX/XXXX and was informed on XX/XX/XXXX that my money order has no value since there was a monthly fee.
It is deceptive to have to pay for a money order first before evening knowing there's a penalty associated with not cashing it. What is even worst is that the penalty is in fine print so if you are legally XXXX or have bad eyesight it is even more difficult to explore and read the fine print. Thirdly, there was never no communication that there's a purchaser agreement listed on the back of the money order.
XXXX XXXX XXXX # XXXX XXXX XXXX # XXXX XXXX XXXX
Company Response: Closed with explanation
2019-07-16
Peoria, AZ
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-16
Addicks Barker, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-15
Eunola, AL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation