JPMORGAN CHASE CO.

2019-06-07

Polson, MT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-06-07

Malibu, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-06-07

Norman, OK

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company forcing arbitration
Company Response: Closed with explanation

Timely Response

2019-06-07

Tucson, AZ

Written notification about debt

Debt collection: Credit card debt

Didn't receive notice of right to dispute
Complaint: Back in XXXX My husband got a Chase Credit Card and I was on account. He was sent to prison for XXXX my child. While he was out and going to trial he had taken all Credit Cards and maxed it out at a Balance of XXXX. The bank sold it to a collection agency I never knew the court date so I could go to court and this company got a judgement. I have been extremely low income all these years and This agency keeps taking it to Court tacking on more fees. This debt is now over 10 years old and XXXX dollars. My ex died in XXXX and this company has started trying to garnish me. The only legal thing I am allowed to do is go and get a hardship again. I need help this debt was never mine and they haven't been able to get money because I don't make enough and all it is doing is adding huge interest rate fees at this point.
Company Response: Closed with explanation

Timely Response

2019-06-07

Foothill Ranch, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: Chase bank refuses to reverse a completely fraudulent charge from XXXX that was not authorized by me. I have contacted both Chase and XXXX to solve the matter amicably but they both refuse to reverse the charge that was billed fraudulently. I informed both Chase and XXXX that my computer had been accessed without my knowledge and billed as my XXXX and credit card credentials are saved in my computer. My personal computer had a series of new browser history in which I had not searched, websites I had not visited, and numerous other indications that someone had been using my computer. XXXX is taking advantage of the matter by agreeing that it was a fraudulent charge but keeping the money regardless. They stated the following : " My name is XXXX and I work here at XXXX. Thank you for reaching out although I'm sorry to hear about this situation. We are also unable to intervene when credentials ( ex : device ) and/or accounts are shared, so we are unable to mediate or assist with this dispute. '' Chase Sapphire Preferred has been equally unhelpful stating that XXXX has supplied evidence of the charge : " My IP address, ID, and email '' .... after I had already informed them that all the aforementioned is accessible from my computer as XXXX has a copy of my driver 's licence saved as a verified user and there is a copy of my driver 's licence my computer, my computer was used ( IP address match ), and the login to my email and XXXX is saved and so is my credit card for quick checkout. I have spoken to several representatives who are snarky, condescending, and smug. The following is information regarding the fraudulent charge. Confirmation code XXXX Total cost {$1900.00} FRI, XX/XX/XXXX MON,XX/XX/XXXXMy card type : Chase Sapphire Preferred If the matter is not resolved I am planing on legal action. I am also filing a police report. I will be closing all accounts with Chase, XXXX, and prompting all of my family members to do the same.
Company Response: Closed with explanation

Timely Response

2019-06-07

Alta, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I subscribed to a movie subscription XXXX on XX/XX/2019 and merchant document noted subscription immediate. As of XXXX, XXXX after repeated e-mails to the merchant I notified Chase to dispute the {$110.00} since my subscription was not activated. On this date, XXXX, XXXX Chase gave a temporary credit. I have paperless billing and did not get an e-mail or paper document in the US Mail about request for additional documents. Chase sent a Notice to my INBOX for request for additional information. Since a response was not sent on XX/XX/XXXX, Chase considered the disputed charge valid and recharged me the full {$110.00}. After multiple calls Chase gave a partial credit of {$100.00} as a " courtesy ''. As of today XXXX is 'Out Of Business '' and I am requesting a FULL refund. XXXX notified Chase that the subscription was 'Active ''. On XXXX I personally went into the branch to submit documents to dispute the charge ( per Chase Dispute dept. ) to XXXX XXXX ( XXXX ), Banker that committed to faxes the documents to Chase Dispute Dept. The document stated ( 1 ) e-mail to XXXX about cancelling the service since they subscription was not activated ( 2 ) XXXX e-mail notifying me that they blocked my service since I disputed the charge. Chase did not receive the document that their own employee agree to forward to their dispute Dept. Their supervisor XXXX XXXX in the Dispute Dept. stressed that I will not receive any credit and was aware that I would submit a dispute with CFPB. Please post for other consumers since Chase business practice needs to be reviewed. ( 1 ) If you have Paperless billing, it is the Consumer 's responsibility to check documents on the Chase website for notification. ( 2 ) Chargeback does not appear as a regular line item the day the charge was posted on your account. Consumer do not see it but on the original posting ( 3 ) Documents dropped off at the branch has no impact and Chase does not take responsible though the consumer follows their instruction ( 4 ) Chase transfers and keeps you on hold to assume the consumer will drop off the call out of sure frustration.
Company Response: Closed with monetary relief

Timely Response

2019-06-07

Washington Green, CT

Problem with a credit reporting company's investigation into an existing problem

Credit card or prepaid card: General-purpose credit card or charge card

Their investigation did not fix an error on your report
Complaint: In XXXX of 2018 chase didn't charge the right account and it gave me a late payment. It was only a minimum payment of less than {$90.00}. On all of my scores I never miss a payment and it affected my credit score a lot. I didn/t even realize there was a problem with payment or that I was late. Can I please get that strike taken off of my account I am a great customer and never before or after been late. I really did not know and would be so appreciative if we can resolve this issue.
Company Response: Closed with explanation

Timely Response

2019-06-07

NY

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: 1.on XX/XX/2019 i noticed a suspicious charge on my account in the amounts of XXXX and XXXX 2. i called XXXX to enquirer about the transaction, and discovered it originated from XXXX. Seller 's Name : XXXX XXXX Seller 's Email : XXXX Seller 's Transaction ID : XXXX Transaction Date : XX/XX/2019 Transaction Amount : - {$450.00} USD Your Transaction ID : XXXX Case Number : XXXX 3. Spoke with rep at XXXX XXXX that said they will get in contact with bank. *XX/XX/XXXX at XXXX XXXX Date : XX/XX/2019 From : XXXX Customer Solutions Department To : JPMORGAN CHASE RE : NSF Fees I'm writing in response to the non-sufficient funds ( NSF ) fees that our mutual customer XXXX XXXX received as a result of an unauthorized transaction using XXXX . The NSF fees were charged because of one or more XXXX transactions initiated on XXXX for {$450.00} & {$38.00}. We investigated the transactions and found that they were not authorized by the account holder. I understand that XXXX XXXX is requesting that you waive some or all of the fees for these unauthorized transactions. This letter is to confirm that they did not authorize the transactions that caused the NSF fees. Sincerely, XXXX XXXX Customer Solutions Department ) 4. on XX/XX/2019 i spoke with Chase Bank Rep. XXXX in person at the bank and was told that additional charges could not be waived. 5. on discovery that additional charges were made to my account for unauthorized transactions and despite a letter/call from XXXX to waive said charges. I made another phonecall on XX/XX/2019 and spoke with XXXX and asked again for charges to be waived. I was told no they can not,. Subsequently i notified them that i would be filing a complaint with Consumer Financial Protection Bureau, hence this complaint to your office.
Company Response: Closed with monetary relief

Timely Response

2019-06-07

Foothill Ranch, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Chase bank refuses to reverse a completely fraudulent charge from XXXX that was not authorized by me. I have contacted both Chase and XXXX to solve the matter amicably but they both refuse to reverse the charge that was billed fraudulently. I informed both Chase and XXXX that my computer had been accessed without my knowledge and billed as my XXXX and credit card credentials are saved in my computer. My personal computer had a series of new browser history in which I had not searched, websites I had not visited, and numerous other indications that someone had been using my computer. XXXX is taking advantage of the matter by agreeing that it was a fraudulent charge but keeping the money regardless. They stated the following : " My name is XXXX and I work here at XXXX. Thank you for reaching out although I'm sorry to hear about this situation. We are also unable to intervene when credentials ( ex : device ) and/or accounts are shared, so we are unable to mediate or assist with this dispute. '' Chase Sapphire Preferred has been equally unhelpful stating that XXXX has supplied evidence of the charge : " My IP address, ID, and email '' .... after I had already informed them that all the aforementioned is accessible from my computer as XXXX has a copy of my driver 's licence saved as a verified user and there is a copy of my driver 's licence my computer, my computer was used ( IP address match ), and the login to my email and XXXX is saved and so is my credit card for quick checkout. I have spoken to several representatives who are snarky, condescending, and smug. The following is information regarding the fraudulent charge. Confirmation code XXXX Total cost {$1900.00} FRI, XX/XX/XXXX MON, XX/XX/XXXX My card type : Chase Sapphire Preferred If the matter is not resolved I am planing on legal action. I am also filing a police report. I will be closing all accounts with Chase, XXXX, and prompting all of my family members to do the same.
Company Response: Closed with explanation

Timely Response

2019-06-07

Ogd, NY

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-06-07

Aspen Hill, MD

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-06-07

Berea, KY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: Chase Bank has not been included in this scam inquiry into Credit Card transfer payment reversal charge backs. ( {$7000.00} over a week later, and after 2 banks ' customer service reps gave verbal phone assurance, allegedly recorded, that the transfers were verified solid and ready to spend. ) How do I apply for remedy relief from the credit card companies? Chase has updated my online account dashboard without giving accurate reflection of the 8 to 10 days with which it delayed before coloring the transaction status and says there is nothing to dispute. XXXX XXXX won't let me report problems online for payments like it does for disputed charges and says the payment was never authorized, as notated at reversal. Ref : Case numbers- XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-06-07

Bonaire, GA

Managing the loan or lease

Vehicle loan or lease: Lease

Billing problem
Complaint: I have a lease that is on auto payments and the payments were supposed to of been deferred because of a hurricane in our area. One car was deferred but they didnt defer the other on and the payments starting coming out after the payment was due. This started in 2018. Chase has admitted it was their fault about the deferment but they said they cant do anything about the late payments. This has affected my credit in a big way and needs to be fixed asap.
Company Response: Closed with explanation

Timely Response

2019-06-06

Brooklyn, NY

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Complaint: A year ago, on XX/XX/2018, I went to a store to realize that my credit card didn't work. I called the Bank which was Chase and ask about it, the agent told me that all my credit cards from Chase were closed and that no information can be disclosed until I will receive a letter about it. I had 5 chase credit card, the Chase Business Ink, the Chase Sapphire Reserve, the Chase Freedom Unlimited, the Chase Hyatt Credit card, and the Chase Ihg credit card. In addition, my wife that was an authorized user on one of my cards, got her only card closed ( the Chase Sapphire Preferred card ). Chase claim was that I was requesting too many credit cards in a short time and that was a payment made from another company once. Although I had these 5 cards with Chase, they were open over a long period of time ( 4 years ) and they had different purposes. I always paid my bills on time and never had high spending on those cards. My incomes were high enough to justify all the credit limit I had. I did pay off once my balance with a check from a company, this was because I had a contract with them and some of my expenses that occurred during my work with them were paid with my personal credit card. It was normal to reimburse these expenses directly from the company 's check. I called Chase many time and spoke with many representatives but no one was able to help me with this. I'm reaching out to you to help me with that.
Company Response: Closed with explanation

Timely Response

2019-06-06

Palm Harbor, FL

Getting a credit card

Credit card or prepaid card: Store credit card

Application denied
Company Response: Closed with explanation

Timely Response

2019-06-06

Brooklyn, NY

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-06-06

Bradley International, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-06-06

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My roommate was stealing my Chase debit card and drivers license ; pretending to be me and withdrawing money from my account. He admitted that he figured out my pin because it happens to be the same as my phone password. He also admitted that he would sneak into my room while I was sleeping and put the card back before I woke up. He apologized but says he spent the money. I tried to dispute this with Chase but they claim that since my debit card PIN number was used that they cant prove it wasnt me. Although they advertise that I have 100 % Fraud Protection they refuse to give me my money back. ATM Withdrawl - XX/XX/XXXX - {$200.00} ATM Withdrawl - XX/XX/XXXX - {$200.00} ATM Withdrawl - XX/XX/XXXX - {$280.00} ATM Withdrawl - XX/XX/XXXX - {$240.00} ATM Withdrawl - XX/XX/XXXX - {$2500.00} ATM Withdrawl - XX/XX/XXXX - {$980.00}
Company Response: Closed with explanation

Timely Response

2019-06-06

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I filed a claim ( claim ID : XXXX ) for a purchase at XXXX that was cancelled and supposed to be refunded back to the same method of payment ( which was my card ending in XXXX ). Chase initially gave me the money back, but later reversed the claim because XXXX sent them a proof of purchase. I did not dispute the proof of purchase, I disputed that the refund was never put back on my card. XXXX charged me for a service ( XXXX XXXX XXXX ) that was cancelled because of not having a valid ID. I paid {$1000.00} plus a {$8.00} service fee to XXXX, and received no service.
Company Response: Closed with explanation

Timely Response

2019-06-06

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I tried to send almost {$2000.00} at XXXX and the transaction was cancelled due to having no ID. I was charged but never received the service. I was supposed to receive a refund back to my card but it never happened. My account has since been closed and I'm out of almost {$2000.00}.
Company Response: Closed with explanation

Timely Response

2019-06-06

Jupiter, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-06-06

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I filed a claim ( claim ID : XXXX ) for a purchase at XXXX that was cancelled and supposed to be refunded back to the same method of payment ( which was my card ending in XXXX ). Chase initially gave me the money back, but later reversed the claim because XXXX sent them a proof of purchase. I did not dispute the proof of purchase, I disputed that the refund was never put back on my card. XXXX charged me for a service ( XXXX XXXX XXXX ) that was cancelled because of not having a valid ID. I paid {$2500.00} plus a {$16.00} service fee to XXXX, and received no service.
Company Response: Closed with explanation

Timely Response

2019-06-06

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I filed a claim ( claim ID : XXXX ) for a purchase at XXXX that was cancelled and supposed to be refunded back to the same method of payment ( which was my card ending in XXXX ). Chase initially gave me the money back, but later reversed the claim because XXXX sent them a proof of purchase. I did not dispute the proof of purchase, I disputed that the refund was never put back on my card. XXXX charged me for a service XXXX XXXX XXXX XXXX ) that was cancelled because of not having a valid ID. I paid {$2500.00} plus a {$16.00} service fee to XXXX, and received no service.
Company Response: Closed with explanation

Timely Response

2019-06-06

Ft Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My roommate was stealing my Chase debit card and drivers license ; pretending to be me and withdrawing money from my account. He admitted that he figured out my pin because it happens to be the same as my phone password. He also admitted that he would sneak into my room while I was sleeping and put the card back before I woke up. He apologized but says he spent the money. I tried to dispute this with Chase but they claim that since my debit card PIN number was used that they cant prove it wasnt me. Although they advertise that I have 100 % Fraud Protection they refuse to give me my money back. ATM Withdrawl - XX/XX/XXXX - {$1600.00} ATM Withdrawl - XX/XX/XXXX - {$1200.00}
Company Response: Closed with explanation

Timely Response

2019-06-06

Beach Center, CA

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Information belongs to someone else
Company Response: Closed with explanation

Timely Response