JPMORGAN CHASE CO.

2019-06-09

Oro Valley, AZ

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-06-09

Oro Valley, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-06-09

Oro Valley, AZ

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-06-09

Dalton, MN

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX XXXX, XXXX XX/XX/XXXX FOREIGN TRANSACTION FEE, XXXX XX/XX/XXXX FOREIGN TRANSACTION FEE, XXXX XXXX of XXXX Chase called me at work to speak to my son. But would not tell me what it was about. A couple days later a representative XXXX XXXX called me at work regarding this case. My son was an authorized user on the account. He was also paying the credit card statement in full each month. He contacted the credit bureau regarding these charges as he thought his credit card information had been stolen. They removed his name to solve the issue with the credit bureau. XXXX XXXX called me about a week later saying that I was responsible for the charges since other unrelated charges where posted to the account and monthly payments were still being made which of course payments were being made to the account, and it was the only credit card that my son had in his name. I am pretty sure that is why my son didn't really notice the charges as they started so small, and he paid his balance off in full each month. He was using the card at the same time and paying it in full each month. I wrote to Chase 's fraud department in writing asking them for a new card since the executive office wasn't a lot of help in XX/XX/XXXX. I never received one. I have used my card on and off but once they offered the lock for my card I just locked it as I am trying to pay off a bill that is not mine. On XX/XX/XXXX 2 charges were made against my account in XXXX Michigan for gas. I called Chase right away and they pretty much accused me of using my card there. I live in Minnesota, no where near Michigan. Since my card was locked those charges should have been declined. The reason they did show up was because I unlocked my account to grab a burger at XXXX XXXX and then went to lock it and saw the charges. They have issued me a new card. I did go to the XXXX XXXX XXXX to bring this up but again they stand behind there decision that I am liable for purchase of bitcoin that I never bought. They suggest that I I try to solve the matter outside the bank. I do have another credit card from Chase and have never had an issue. However I do believe my credit card information was hacked. However once the credit card was at it's limit they quit charging on the account.
Company Response: Closed with explanation

Timely Response

2019-06-08

Aurora, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with explanation

Timely Response

2019-06-08

LA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/2018, I purchased, via my Chase Sapphire Preferred Card, a wooden carving of the XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX. The amount paid was XXXX. -- rupees. When I unwrapped it at home, in early XXXX, I discovered XXXX XXXX had substituted a carving of inferior quality. I contacted Chase Sapphire immediately ( XX/XX/2018). I wanted to return the item ( at XXXX XXXX 's expense ) and receive credit. I first contacted XXXX XXXX, who denied the substitution. Several months later I received a call from XXXX, a Chase representative. She asked whether I still had the item ; I said I did, and was awaiting mailing instructions. I asked if I should return the item at that time ( at my own expense, to speed things along ). She advised me NOT to return the item. This telephone conversation was probably recorded. Over the following weeks I received a couple of telephone messages from XXXX. In both cases I missed her call. She was " unavailable '' when I returned the first call, so I left a message. In the other instance the return number she provided was " not in service '', and I could not leave a message. I then received a notice from Chase stating that my dispute had been settled in favor of the vendor, BECAUSE I HAD NOT RETURNED THE ITEM. When I contacted Chase, another Chase representative, XXXX, advised me to return it. I did this immediately, at my own expense. To " reopen '' my case, Chase required that I resubmit all documentation, via fax. The closest fax facility to my home is over forty miles away, round-trip. These documents were " lost '' by Chase, and I was told to resubmit them, again by fax. I last spoke to Chase a month ago. I was advised that my case is under review. My latest credit card statement, which I received about a week ago, still does not credit my account. It has now been eight months since my initial complaint. I was given conflicting instructions by Chase representatives. There was never a good-faith attempt, at any time, to contact me. The item was returned, at my expense ( approx. {$75.00} ) months ago. I have twice had the expense of faxing documents to Chase. I have had the trouble of two forty-mile round-trips to a fax facility. I have never received any documents from Chase that they are even working on the problem. I feel I am being given run-around by Chase representatives. I feel this matter will never be resolved, unless I register a complaint with you. I hope you can help me with this problem, and have my account credited.
Company Response: Closed with monetary relief

Timely Response

2019-06-08

OH

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: Hello, The problem I have is with Chase Bank - Chase.com. I have a checking and a credit card with Chase bank On XX/XX/2019 I submitted a one time payment online, using chase bank application, of XXXX $ - the payment was towards chase credit card Chase by mistake or by their application issue charged my checking account 2 times of XXXX . Therefore i can see that XXXX $ was taken away from my chase checking account. But checking credit card processed and received only 1 payment of XXXX . So I lost XXXX $ ( 2 times of XXXX $ ) from my checking account and credit processed only one XXXX . Therefore Chase bank stole second XXXX $ from my checking account I'm calling chase bank daily regarding this issue, spend 5+ hrs on a call with chase bank, went to a chase branch, talked to at least 5 managers, sent at least 7 emails to chase bank Everyone I spoke to from the chase bank can see and they agree that XXXX $ disappeared from my checking account, they agree that bank somehow charged XXXX $ by mistake and those money has to be back, BUT none from chase bank helped to return XXXX $ back to checking. They keep directing me to debit card department, debit calling credit, credit finger pointing back to debit, managers pointing back to debit, credit, claim department, claim department telling its not a fraud and they can not help. I spent a week trying to return stolen by chase bank money and Chase bank did NOTHING to help so far other than finger pointing to its different departments
Company Response: Closed with explanation

Timely Response

2019-06-08

Plymouth, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I have a Marriott Visa account with this bank ending in XXXX. When the account had a balance last year, I set up automatic payments for this account in order to decrease any chances of it going past due. Last XXXX, Chase reported me as being 30 days late to the credit reporting agencies. From what I can tell, this was due to Chase not processing my automatic payment for some reason or another. Chase never notified me ( call, email, text, mail, etc ) that there was a problem. Had I known this was the case, I certainly wouldve taken care of the matter immediately, which was done upon receiving a notice from XXXX regarding the late. The payment amount was only {$50.00}, which I most certainly had more than enough funds to cover. This late payment has caused my FICO score to drop significantly, since its my only late payment being reported. As a result, my credit limits on other accounts have been cut and interest rates hiked, thus damaging me further. In fact, Chase slashed my limits on multiple accounts with them, plus closed my oldest account. Ive disputed this with the bureaus already and already contacted both customer service and the executive office within Chase, but they refuse to accept any responsibility or have the bureaus remove the 30 day late. At this point, my main option left is mediation with the CFPB or a lawsuit seeking financial damages theyve caused me, which I can certainly provide documentation.
Company Response: Closed with explanation

Timely Response

2019-06-08

Magnolia, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: credit company combined my file the XXXX data breach has cause me so much harm please get these ftc violation off my report
Company Response: Closed with explanation

Timely Response

2019-06-08

Phila, PA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-06-08

Portland, OR

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: Name : XXXX XXXX Phone # : XXXX RE : Credit Card Breach at Chase Financial Services. Detail Events : -Received fraud alert from Chase on Wednesday, XX/XX/2019 regarding card ending in XXXX. -Chase closed card ending in XXXX and issued card ending in XXXX following confirmation that I did not approve the authorization from a merchant named " XXXX '' in the amount of {$0.00}. -The card was mailed overnight and received on Friday, XX/XX/2019 via XXXX. -I received the card on Friday evening, XX/XX/2019 and added it to my wallet. The card did not leave my house. -Received a call from Chase Fraud Team on Saturday, XX/XX/2019 at XXXX PST. Message that my card had been compromised through an inbound call from a phone # ending in XXXX. I advised Chase that the new card had not left my house and asked for additional information on the breach. Chase would not provide more information on the inbound call. Instead they closed card ending in XXXX and issued a new card that mailed via overnight XXXX.
Company Response: Closed with explanation

Timely Response

2019-06-08

Green Valley, NV

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Complaint: I have applied for a Chase credit card, I am already an authorized user on my son 's Chase card. My wife is also an authorized user and we are the primary users of the card giving Chase from $ XXXX- {$3000.00} worth of business per month. We would like our own XXXX card. i have contacted them and explained the situation of my bankruptcy but they refuse to approve a card. My bankruptcy is over seven years old. I currently have extremely good credit and by all standards should easily be approved for the card. The bankruptcy which is over seven years old is the only derogatory mark on my entire credit record and I have multiple credit accounts that have never had a problem since my bankruptcy. I have been on Social Security XXXX for many years and am a XXXX veteran. our combined income is currently about $ XXXX/yr. My bankruptcy was caused primarily due to medical reasons possibly related to my military service and my house in Nevada was under water at the time. To prevent the loss of my house it was necessary to declare bankruptcy. I was probably one of the first recipients of a government HAMP mortgage which ended up saving our home. I have never even missed a mortgage payment. Student loans were included in the bankruptcy and the federal bankruptcy judge after presenting my case over a year and a half of submitting proof of my XXXX ruled that I was considered Totally and Permanently XXXX under the XXXX and the student loans were discharged. I have also been ruled as XXXX by a NJ XXXX XXXX judge in court after being examined by their doctor and the US Department of Education. I consider that they are in violation of the Americans with XXXX XXXX by discriminating against a XXXX person who was forced to declare bankruptcy because of his XXXX. I am considering also filing a complaint with the Department of Justice for violation of the XXXX.
Company Response: Closed with explanation

Timely Response

2019-06-08

Detroit, MI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On or about XX/XX/2019, I filed a complaint via phone with my financial institution ( Chase Bank ) regarding a transaction for the amount of {$500.00} that was debited from my checking account on XX/XX/2019 by XXXX XXXX. I filed a complaint with CFPB on XX/XX/2019 under Complaint # XXXX. Chase Bank created a claim and a provisional credit was applied to my checking account on XX/XX/2019. My CFPB Complaint # XXXX was closed after Chase Bank responded that the money relief was issued to me-the consumer. However, Chase Bank 's Claims Dept sent a letter dated XX/XX/2019 closing my claim while making me liable for the transaction. On XX/XX/2019, Chase Bank had also reversed the provisional credit. Chase Bank 's adverse action is making me liable for an unauthorized transaction and keeping my funds hostage. Please investigate this complaint that I have with Chase Bank. Thank you.
Company Response: Closed with monetary relief

Timely Response

2019-06-08

N San Juan, CA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: On XX/XX/19, I opened up a Chase College Checking account for myself ( account # XXXX XXXX. I did this partly in order to take advantage of Chases offer of a {$100.00} cash bonus. I submitted the required coupon code, and satisfied the requirements that I enroll in paperless statements and complete 10 qualifying transactions within 60 days from account opening. Chase promised to deposit the {$100.00} bonus into my account within 10 of completing all requirements. I have called Chase and visited their branch offices several times in order to ascertain why Ive not yet received my bonus. They told me that they have no record of a coupon code connected to my account and that without such a code, no bonus can be given. This is grossly unfair!! I submitted the coupon code XXXX XXXX XXXX, and have met all requirements. I believe that I am entitled to this {$100.00} bonus.
Company Response: Closed with monetary relief

Timely Response

2019-06-08

Westfield, NJ

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-06-08

Oro Valley, AZ

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-06-08

Oro Valley, AZ

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-06-07

Harsens Is, MI

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Company Response: Closed with monetary relief

Timely Response

2019-06-07

Torrance, CA

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-06-07

Snellville, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-06-07

Fort Lauderdale, FL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Company Response: Closed with explanation

Timely Response

2019-06-07

Abilene, TX

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-06-07

Arrowhead Farms, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2019-06-07

Queen Anne, WA

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-06-07

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response