I.Q. DATA INTERNATIONAL, INC

2018-07-14

Abilene, TX

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Complaint: IQ data international has been calling me from dozens of numbers over the last 3 years in an attempt to collect a debt I supposedly owe. In that time they have not been able to provide a single shred of paper evidence that I actually owe the debt or to where I should send my payment, despite my providing them with a valid and current address.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-13

Lewisville, TX

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-13

Greenwood, CA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-12

Minneapolis, MN

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2018-07-11

Oxford, GA

False statements or representation

Debt collection: Other debt

Indicated you were committing crime by not paying debt
Complaint: My name : XXXX XXXX XXXX, my family - Myself, my wife XXXX XXXX, My XXXX yrs old daughter and XXXX yrs old son We have a legal representative who has been helping but he also has lost hope now - Mr. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX We want to complain about IQ Data International Inc. Located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX - XXXX. Phone - XXXX extn : XXXX website : http : //www.iqdata-inc.com This is a so called debt collection company which was hired by XXXX - Apartment Management company. XXXX - Apartment management company Representative as of today : XXXX XXXX, Specialist accounts receivable department email : XXXX, ph : XXXX Address : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX - XXXX This is a complaint in response to the response we recieved on XX/XX/XXXX to our complaint XXXX from IQ international Data Inc representing XXXX the apartment management company. The company submitted documents that indicated that we had signed a lease agreement that shows that we had agreed to the terms of Bed bugs. Referring to the documents that IQ international submitted, We would like to comment on it further. The document as evident shows that the lease was generated and signed by us on XX/XX/XXXX for us to occupy unit XXXX. The bed bug addendum was generated on XX/XX/XXXX and signed by us. We were asked to sign that agreement as a " formality ''. We were told that " There is not such issue of bed bugs '' but we ask our tenants to sign one. Apparently that document that we signed on XX/XX/XXXX stated in the words that " we as tenants were informed that we need to independently get an inspection for bed bugs. We have 48 hrs from the time we were handed the keys to complete this inspection and report if any problems arise. '' Please pay attention that we were made to sign this after the expiration of 48 hrs of handing over the keys. So technically we had no time to get the inspection done for bed bugs. That is not all to the story. The keys that we were given on XX/XX/XXXX did not work when we tried to get into the apartment to move in on the night of XX/XX/XXXX. When we informed the XXXX management about it in the morning of XX/XX/XXXX, they informed us that the locks needed to be changed so the keys we were given will not work. We willl be provided the new keys on XX/XX/XXXX. It was then when we went to collect the keys on XX/XX/XXXX that we were asked to sign the bed bug addendum and then were handed over the keys. So from the time we signed the lease to the time we signed the bed bug addendum which had the 48 hrs lapse clause 2 things happened a ) the locks got changed so that we could not enter the unit XXXX at all b ) XXXX management made sure that 48 hrs had elapsed before they would make us sign the bed bug addendum so that we would technically have no time to get the inspection done If you refer to our prior complaints it is very evident that a ) XXXX played a very clever and sound game to get us to pay for bed bugs that they had found in unit XXXX prior to our moving in. They had forced us to rent only that unit b ) they got back to us and made us pay for the losses they incurred due to their negligence c ) made sure we were so troubled that we would leave the community If it were not for the electronic foot prints - XXXX would have made a nice dinner of us and gobbled up. The claim still exists for this fraudulent activity of XXXX and the debt collection agency despite us trying to amicably resolve the issue and bringing it to their attention the timeline and the events. Being a big corporation, XXXX feels and thinks it can be as negligent as 'it ' wants to be. XXXX authorities have a big ego of being a " CAPITALIST MONARCH '' of rental properties and property management, ready to make slaves out of its tenants dare they not give in to their negligence - " No one should dare question or contradict XXXX 's actions ''. Being a CAPITALIST MONARCH still does not make them right. Their fault is evident from he documents submitted by them against us. We do not have to come up with any evidence against them. If presented in the court of Law their documents they submitted against us will make them accept their wrong. Even the XXXX of XXXX accepts its fault when so publicly evident. Not accepting their fault and not dropping the collections makes XXXX look worse. Instead by dropping the collections they could possible take a higher ground stand by admitting their own mistake and rel sieving us of any reponsibilites. Even the bible and Christianity forgives those who admit their mistakes. However, today 's CORPORATE CULTURE of XXXX seems to be practicing Beyond and Against the RELIGION, ETHICS and COMMON SENSE CODE OF CONDUCT from mold issue to bed bugs that is all XXXX has demonstrated is how much it can practice against RELIGION, STATE OF XXXX CODE OF HOTELS AND CONDOMINIUMS, CODE OF CONDUCT OF ITS OWN POLICY, ETHICS OF RENTAL PROPERTIES. We don't mind giving them immunity to any lawsuits regarding these issues in the future fi that is what they are worried about. We have mentioned that over and over again in our communications. We have attempted ways to amicably resolve the issues but in vain. IF XXXX OR IQ INTERNATIONAL DATA Inc. IS HUNGRY FOR MONEY WE OFFERRED TO PAY XXXXUSD, but that is all we can offer to this CAPITALIST MONARCH as we think of XXXX .
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-10

Bellaire, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: I moved out of the apartment complex XXXX XXXX in XXXX of this year. They charged me XXXX when I moved out for termination fees. I paid the full amount of this on XX/XX/XXXX through their website. About a month and a half later, a collection agency contacts me saying I still owe this amount. I explained that it has already been paid to XXXX and also sent them a letter but they continue to call and send me bills threatening to damage my credit score if I don't pay. I need help dealing with these people.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-10

Baltimore, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-10

Baltimore, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-10

College Park, NV

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-10

El Sobrante, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-07

Las Vegas, NV

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-06

Frisco, TX

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-05

Glendale, CO

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Complaint: IQ Data International. Spoke to a XXXX XXXX I specifically asked for documentation to back up debt itemization, he claims they sent it to my address, and it was signed by post office delivery, don't remember receiving this. I also got one letter from them 2.5 years ago trying to resolve the debt with a one time payment of {$1500.00} and they also told me to have someone else pay it or get my credit card they noticed I had credit on my cards to cover a said amount at time sounds fishy to me. I'm not paying a debt that has no documentation. So I called the original rental company no one has any records company doesn't exist anymore, nor did I ever get a bill from said company. XXXX threatened to sue if I didn't pay by the end of the day and this debt keeps getting reported and adding interest on my credit report. It's causing me problems with insurance hikes loan hikes and getting a job or moving. Funny when all of my bills are paid on time perfect credit history and these people are the only ones on my credit trying to make me pay a debt with no documentation.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-03

AZ

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: On or around XX/XX/2018 I spoke with XXXX XXXX at IQ Data International. Phone number is XXXX x XXXX jAll calls at IQ Data are recorded. Over the next couple of days, we worked out a payment plan for a debt I owed to an apartment complex. I owed {$2600.00} to one company and {$640.00} to another. On XX/XX/18, I agreed to pay {$100.00} on XX/XX/18 from my checking account and then agreed to pay the rest, totaling approximately {$3100.00}, on XX/XX/2018. I authorized their company to debit the amounts from my checking account. The first problem arose when they debited the {$100.00} from my account on XX/XX/2018 instead of XX/XX/2018. I called them immediately and XXXX apologized, saying she did not know why or how that happened. I gave them the benefit of the doubt that it was a mistake. However, on XX/XX/2018, IQ Data again erred and debited my account twice. Each transaction was for {$2500.00} which resulted in an overpayment on my end of approximately {$1900.00}. I immediately called XXXX at IQ Data and right away, she knew what I was calling about. She said their system incurred some sort of " glitch '' resulting in the second withdrawal. She assured me that they were taking care of it on their end and that I should call my bank to see what they could do in the meantime. My bank ended up issuing a credit after speaking with XXXX and myself, but the bank representative warned me that IQ Data would still be able to run my card again if they chose to do so. XXXX assured both of us that they would be canceling the second transaction of {$2500.00} and would then run my card for {$640.00}, which was what I still owed for the second account. Unfortunately that didn't happen. On XX/XX/2018, two transactions from IQ Data, each in the amount of {$2500.00}, were posted and debited from my checking account. This caused me to incur overdraft fees. I have attached a copy of my bank statement showing the two transactions and the overdraft fees. I immediately called my bank and filed a dispute for the second transaction but because the payment had already posted, the bank was unable to credit the money back to my account as they had done on XX/XX/18. They urged me to contact IQ Data. I called and was sent to XXXX XXXX 's voicemail, who is the Operations Manager. I left a voicemail. At XXXX am, I called back and spoke with XXXX who first tried to tell me that they did not charge me a second time, and then after me insisting that they did, she put me on hold while she talked to her manager, XXXX, and I never heard from her again. I called my bank branch and told them what XXXX had told me. They were shocked and offered to call IQ Data themselves, which they did. At XXXX am I missed a call from IQ Data and immediately called them back. They transferred me to XXXX. He was immediately combative and rude, and hung up on me. In the short time that we spoke before he hung up, he told me that this was my fault because I had disputed the second charge with my bank, and then he also said it was my bank 's error. I tried clarifying what he meant by those two statements and he interrupted me to the point where I couldn't even get the whole sentence out. He ended the call by saying he needed to do nothing to fix the situation. XXXX XXXX then called and said that they spoke with IQ Data, who said they needed my permission to speak with the bank. I immediately called IQ, this time calling XXXX ' extension so as to avoid XXXX. XXXX answered. I told him what the bank said and he said " ok fine, I have your permission to talk to your bank. '' and ended the call. My bank was never able to get ahold of anyone from IQ Data from that point on. I will continue to try and reach someone but at this point, I am out {$2500.00} until my bank finishes their dispute investigation, which takes at least 10 days.
Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief

Timely Response

2018-07-03

Atlanta, GA

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: I have received 3 calls from IQ Data / XXXX XXXX XXXX company on XX/XX/2018 at XXXX XXXX, XXXX XXXX and XXXX XXXX about my move-out bill from my the XXXXXXXX XXXX/XXXX XXXX. that I declined to pay and asked an adjustment from them. The agency representatives threatened me to move my file forward and to affect my credit score because of this inaccurate bill. I have already filed a complaint to the attorney general 's office about the adjustment of this bill and waiting for a response. However, I want to complain about this collection company because of their threatening and disrespectful call. Please see attached my emails to the property to fix this issue and my documentation that I left the house without any damage. I am not accepting the carpet replacement fee and asking for an adjustment of XX/XX/XXXX utility bill since I left the house on XX/XX/XXXX and only used the utilities for 9 days however been charged for the whole month. I made all my payments on the due dates until my move out and I am not accepting any debt that is declared to me after my move out without any documentation or proof. Although, I have my move out inspection shows that everything was okay at the apartment after my move out. The collection agency 's information is : XXXX XXXX XXXX XXXX Washington XXXX XXXX XXXX XXXX Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-01

Moapa, NV

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: IQ DATA INTERNATIONAL IN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX ) XXXX This company says I owe them {$1800.00} for damages when my wife moved out of XXXX XXXX XXXX XX/XX/2016. The original amount was {$1700.00}. This is listed on both of our credit reports as individual accounts. I sent Debt Validation letter. They only sent a itemized copy of a bill. There were no " original contracts ''. They also inaccurately report this account as open which is very damaging to our reports. An FTC opinion letter clearly states that mere itemization does not constitute debt validation, therefore they are in violation of the FDCPA. In addition, the Highest balance is {$1700.00} and the balance is {$1800.00}. How can that be?? It has multiple inaccuracies. I have attached their attempt at validation of this debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-06-29

Los Angeles, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief

Timely Response

2018-06-29

Simi Valley, CA

Written notification about debt

Debt collection: I do not know

Didn't receive notice of right to dispute
Complaint: I did not receive a notice to dispute letter. I am unaware of this accountdebt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-29

Simi Valley, CA

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: I did not receive a notice to dispute letter. I am unaware if this account/debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-28

Old Round Rock, TX

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Threatened or suggested your credit would be damaged
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-28

Douglasville, GA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-27

Las Vegas, NV

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I have disputed a collection reflected on my credit report for a rental unit and have been unsuccessful. I had provided a security deposit and a key deposit around plus the first month 's rent for when I moved in 2010 around {$1900.00}. During that time the property managers changed a few years later I paid a pet deposit for {$120.00} as well. I moved out and provided a 60 day notice, I sent the key in by mail, left the property early and in good condition. Apartment complex called me later and asked for the key and clarified that the key was mailed to them and I was not contacted after that and my deposits were not returned which I figured was used for cleaning fees. Years later I found a collection on my credit report and they state I never provided a security deposit or a key deposit when I had provided all of that plus a pet deposit which they do have a record for the pet deposit. I disputed with the credit bureaus and they refused to remove it. I asked the apartment complex for the lease to prove the deposit amounts and they state they do not have it. This needs to be deleted as soon as possible.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-25

Federal Way, WA

Communication tactics

Debt collection: Other debt

Used obscene, profane, or other abusive language
Complaint: IQ Data has contacted my Husband several times over the last few weeks during his work hours ( despite being told He works XXXX everyday M-F ) they continue to repeatedly call 2-3 times A SHIFT and leave " air '' voicemails or " Hello? Hello? '' and then disconnect the Call. When He does have the time to answer, the " Agent '' He talks to blurbs their name to where you can't understand them and is then very abusive when they are told we are disputing the Charges ( The complex is trying to charge Us for additional rent after we moved out, taking our Deposit and moving someone into the Apartment 2 weeks after We moved out on top of refusing a Notice to Vacate ). We have dealt with IQ Data before earlier this year about another Apartment complex..at that time They refused to let us dispute the charges because they were 2 years old and the Agent my Husband talked too the first time put a freeze on our Rent out of spite ( I was told this by a Manager @ IQData ) that included him being told " We were only trying to dispute it because We were trying to scam them ''. The communication got so bad that when I called after that and talked to the same Agent, I refused to speak to anyone except XXXX XXXX because I asked for a transfer to " the highest Person I could get '' at that time and ended up with Her. She is really professional and it was a breath of fresh Air after dealing with the other " agents '' for a week. We ended up paying the debt without disputing it because We had to move in 30 days and they froze our info so we couldn't Rent anywhere. It was over {$2200.00} that we HAD NOT heard from IQ Data in 2 years since they obtained the debt and we had moved twice in that 2 years. I was contacted by IQ Data on XX/XX/2018 after they called my Husband during work hours ( They have been notified of his Hours previously ) about an outstanding debt owed to an XXXX XXXX XXXX ( different than previously mentioned ). Originally I talked to a Gentleman by the name of XXXX XXXX that was very polite, gave me the Information that I needed for this current dispute like where to send it and listened to what I had to say before stating " lem me see what I can do '' and putting Me on hold. The next person wasn't very nice. He got on the phone, blurbed out a sentence about his name and the only thing I caught was " floor supervisor '' then proceeded to offer me a " Settlement '' of {$3000.00} on a {$3700.00} debt. When I told him I was disputing the charges and why I was told " You need to read your Contracts better because these charges are Valid '' told Me " I don't know the Washington state Landlord/tenant Law like I think '' and wouldn't listen to anything I had to say, including telling me that " disputing was useless because I would end up owing more $ anyways ''. When I tried to respond he started talking over me to the point of shouting and instead of rising to his level I stated " We are disputing the Charges, Sorry '' and hung up. Since the beginning of XXXX they have been calling my husband repeatedly and when told We wanted the Info that they had that proved We owed $ we realized that the Papers I had gotten from the Complex doesn't match the information I received from IQ Data, not to mention they kept contacting us repeatedly after being told We wanted proof/had not gotten their Proof ( it took almost 2 weeks ) and were going to dispute it despite being given the FCRA guideline. These are only 2 examples of the run-ins I have had with IQ Data over the last almost 7 months, 90 % of the conversations have been rude and degrading towards myself AND my Husband. Before XX/XX/2018 I had never heard of them and I really wish I hadn't now ... I don't understand how abusing someone over the phone makes you think you're going to get people to pay you.. Not to mention I don't owe {$3700.00} and the information IQ data provided doesn't match the Info provided by the apartment Complex or show my Deposit being used for any charges.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-06-22

Itasca, IL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-06-21

San Pedro, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response