Hunter Warfield, Inc

2015-07-01

Cary, NC

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-29

Bedford, TX

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-29

San Antonio, TX

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Complaint: Veterinary practiceXXXX { aka XXXX } : Changes agreement of how account would be paid { partial credit payments of {$200.00} per month, oral agreement after lump sum of close to {$1000.00} was paid by XXXX/phone, initially. Without advising myself, creditee or XXXX { XXXX } who was paying for my XXXX dog 's treatments. A total of {$1400.00} was paid by XXXX between XX/XX/XXXX & XX/XX/XXXX ~ less than 2 wks. XXXX dog was placed in medical endangerment XXXX. As XXXX XXXX, acct, held out for more money. Wasting time that life saving care could be administered. Time slipped & XXXX dog to suffered. Even though, the acct was below the full estimate of costs. After she had, orally, approved phone partial pmts/ {$200.00} per month credit payments. She plays domination game : results in our dog suffering, repeatedly w/o minimal medical intervention ( XXXX ). My XXXX dog died XXXX only after addl pmt was made.Still, refused to put her XXXX until more money was collected. Another partial pmt was paid by phone to XXXX. Pmts of {$200.00} each were mailed by XXXX { XXXX 's XXXX, XXXX XXXX XXXX } in XX/XX/XXXX,XX/XX/XXXX ,XX/XX/XXXX & XX/XX/XXXX. Vet practice refused to process those pmts. Claiming all XXXX got lost in the mail. XXXX XXXX, acct mgr & XXXX XXXX, practice mgr say XXXX sent invoices to XXXX president, XXXX XXXX, by fax. But, never received fax confirmation as fax machine was inoperable.Never phoned XXXX, or myself, to resolve unpaid invoices. Neither of us received invoice, bill or notice that payments were ( supposedly, XXXX separate months ~ lost in the mail by USPS? ) not received. Upon receipt of Hunter Warfield collections notice { see attached photo }, having had no prior notice that payments were not received or processed { 4 months }. A staff mbr advised us there were no invoices, del notes in my acct file. XXXX & myself made numerous calls, ( many unreturned ) to pursue remedy/make pmts. Practice refused pmts since XX/XX/XXXX. Practice refused to remove Hunter Warfield or collections status which were.erroneously.involved. My due process, as a consumer & creditee rights are violated. No 30,60 or 90 day notices. No phone calls. Last invoice/pmt notice received is XXXX. Account was sent to Hunter Warfield in less than 60 days. This has victimized myself, my XXXX animal { died XXXX }, XXXX { charity } good standing. As well as endangers my current XXXX dog 's future medical care, when the need arrives for a specialist involvement. I, and the XXXX, XXXX 's XXXX, XXXX XXXX XXXX, have acted in good faith to pay said account current. XXXX XXXX, on XXXX XXXX, advised me how sorry she was for all the mistakes, misinformation resulting in XXXX 's suffering & my victimization. She said it would take her a couple of days, but she would attempt to work out a pmt plan. XXXX XXXX should be ready to put down {$1000.00}. She would advise upper management of the XXXX XXXX. And, request that my account return to the practice for repayment. 3 weeks passed, I made XXXX phone calls to check on the status. I was advised XXXX XXXX was busy. XXXX XXXX sent me an email on Friday,XX/XX/XXXX to advise Hunter Warfield , debt collector would be the only manner to repay the practice. This results in me allowing a debt collection to my credit report. The rescue org paid, but the checks were not processed due to a unadvised change in payment arrangements If I contact Hunter Warfield, they can at anytime report a delinquency/collections plus interest accrues ~ even, if XXXX pays. The practice has been injurious to life they should 've protected & saved. Affected XXXX 's XXXX good standing as a charity. And, placed undue hardship and punitive damage on myself.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-29

TX

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: As of XX/XX/XXXX, Collection agency HUNTER WARFIELD has again reported a collection that, XX/XX/XXXX, was reported to the Consumer Financial Protection Bureau. The collection account was subsequently deleted by all three credit reporting agencies due to my complaints of HUNTER WARFIELD/JEFFERSON XXXX never providing the requested proof of the debt, as well as adding interest to the debt without a judgment as required per the original agreement. I have attached the CFPB summary of the original dispute and action taken.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Disputed: No Timely Response

2015-06-26

Severn, MD

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Cedar Hill, TX

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Plymouth, FL

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Complaint: Upon vacating our former apartment complex, we were sent via certified mail a list of charges due. We found that the charges related to the utilities are fair and accurate, but we are disputing the charge for carpet replacement. After contacting property management we were instructed to dispute the charges in writing explaining our position on the matter. The dispute letter was delivered to property management in person. While waiting for a response from property management, we were contacted by Hunter Warfield via telephone for the purpose of collecting the debt in its entirety. We explained that we were in the process of contesting certain components of the debt with property management and were not really certain as to why a debt collection agency would be reaching out to us. We do not feel as though we are responsible for replacing the carpet as it was left in the same condition in which we received it. We have pictures and a move-in inspection that notes that there were stains on the carpet at the time we took occupancy of the apartment. The carpet was not new when we moved in. This was the point made in our original letter to property management. We were merely informed that a notation on the account would be made. We contacted property management who said it was now out of their hands which we found shocking being that we were waiting on a response from them. They then informed us that they responded to our letter via certified mail, but acknowledged that they had not received notice from the post office that their response had been received. We never received a response from property management by either letter or phone call. Since then, Hunter Warfield has repeatedly phoned for the purpose of collecting the entire debt without formally identifying themselves, sending anything in writing for the purpose of debt validation, or explaining the process of disputing the debt. During every phone call, we 've simply repeated the entire story to each Hunter Warfield associate that has called. During our last exchange with Hunter Warfield, we found the associate to be very rude and condescending as she threatened actions that would have adverse effects on our credit reports. It was then we began to feel harassed and quite stressed about the situation. I have repeatedly called XXXX XXXX at XXXX to open a better line of communication. I was sent to her voicemail only after being hung up on XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-23

Arnold, MO

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Talked to a third party about my debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-23

Loganville, GA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-20

Houston, TX

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: Hunter Warfield is trying to collect {$150.00} for carpet replacement. I have asked Hunter Warfield to abide by the Texas law which states, " The landlord may not charge you for normal wear and tear on the premises and may only charge for actual abnormal damage. '' My use of the carpet did not go beyond normal wear and tear. I have disputed the validity of this collection several times, Hunter Warfield was unable to provide any proof such as pictures. The XXXX XXXX no longer owns XXXX XXXX XXXX. To this date, the collection remains on my credit report, and Hunter Warfield refuses to delete the account from my credit report, despite several goodwill efforts.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-20

Houston, TX

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: Hunter Warfield is trying to collect {$150.00} for carpet replacement. I have asked Hunter Warfield to abide by the Texas law which states, " The landlord may not charge you for normal wear and tear on the premises and may only charge for actual abnormal damage. '' My use of the carpet did not go beyond normal wear and tear. I have disputed the validity of this collection several times, Hunter Warfield was unable to provide any proof such as pictures. The XXXX XXXX no longer owns XXXX XXXX XXXX. To this date, the collection remains on my credit report, and Hunter Warfield refuses to delete the account from my credit report, despite several goodwill efforts.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

Oregon City, OR

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

Glenarm, IL

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-17

Brandon, FL

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-16

TX

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: I noticed a collection from Hunter Warfield on my credit report. I sent them a validation letter. They responded with a letter stating, at this time they do not have enough information to validate the debt and therefore ceasing all collection activity AND reporting. It was then removed from XXXX and XXXX XXXX but XXXX has not removed it and I believe Hunter Warfield has not notified them of this which I believe is a violation. XXXX is stating they verified the account even though I sent the letter from Hunter Warfield to them. Unless Hunter Warfield request it be removed then I do not think XXXX will remove. I believe both companies XXXX and Hunter Warfield are now in violation of the FDCPA and Texas Finance laws regarding reporting and XXXX party debt XXXX. This should have been removed 30 days ago and I am now having to take time out of my work schedule to file complaints. This should have been done along time ago. It is hindering my ability to purchase a home for my family and starting to cause a real problem.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-10

Grover Beach, CA

Taking/threatening an illegal action

Debt collection: Other (i.e. phone, health club, etc.)

Threatened to sue on too old debt
Complaint: In XXXX I move out off apartment that I was renting. Deposit of {$500.00} was in question when I left the property. XXXX XXXX sends this account to collection, without notification. The only balance was left was {$500.00} prorate rent for XX/XX/XXXX, but they did not return my deposit. My balance was at the time {$500.00} to XXXX XXXX apartments In XXXX XXXX, CA. Last year trying to build credit, lender run my credit and shows a balance of {$2000.00}. I request the credit companies a validation of the account to find out : -How they came up to this balance? From {$500.00} to $ XXXX-I offer a Settlement-I offer a payment plan with something in paper to reflect this agreement. They came back with, I had to pay or there attorney will proceed ; know collection calls asking me to pay full balance. When account was Charge off. Status of Limitation was check in California is 2 year. I started contact ; I initiated conversation and XXXX call. I submit a request to the credit bureaus but, they only send me a charge statement from this Agency. Company failure to comply with : -break down of fees-copies of the original contract-provided name or manes of account ( Attorney ) - Harassing me with calls- Company failure to comply with copies of records within 30 days. -refuse to work with me-damage my credit - reporting account I was not informed I had. Please see attached documents I have send to credit companies. Please, know I am asking for deletion of the account. This collection had created a financial impact in my credit for many years. Not able to obtain credit, not employment. Creating, : Stress, fair, and emotional stress that have affected the stability and peace on my family. Thank you!! XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-05

OH

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: Hunter Warfield debt collection company has reported I owe a debt of over {$1000.00} which they purchased from a lease company called XXXX XXXX out of XXXX, Ohio. XXXX XXXX fabricated these charges in retaliation for me reporting and complaining about illegal activity on the apartment complex property which endangered myself and my children. When we broke our lease because of unsafe conditions and repeatedly being victimized by theft by other residents and their guests the leasing company withheld my security deposit and fabricated charges for non-existent " damages '' in order to recoup the rent that would have been owned had we fullfilled the remainder of our lease. I informed Hunter Warfield of this on every occasion that I spoke with them. They insisted they had verified the debt was " valid '' by taking XXXX XXXX 's word for it. I told them I had XXXX photos of the apartment on the day we moved out showing there were no damages but they refused to let me send them to them. After repeated contacts to my cell phone I informed them I did not want them contacting my cell phone anymore and requested they only contact me in writing. Collectors were rude and hung up on me when I made these statements, only to continue calling back to my cell phone multiple times. Their collection practices were aggressive, threatening, intimidating and illegal when they refused to stop calling my cell and refused to contact me only in writing. They also did not do a proper job of validating this debt as there were no damages to the apartment at all. I have now been denied a mortgage loan to purchase a home due to this specific item appearing on my credit reports.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Fort Russell, IL

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Five Points, NC

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: I had a past due balance from an apartment Complex called XXXX XXXX which was sent to Hunter Warfield, a collection agency. I spoke with XXXX XXXX back in XX/XX/XXXX who said that my balance was {$570.00}, but was willing to settle for {$220.00}. I was unable to do that as I originally planned. I called the agency back today & spoke with XXXX XXXX who now says that my balance is {$580.00}. I asked why and he said that they charge interest and that they 've had the account since XX/XX/XXXX. When I .looked at paperwork from XXXX XXXX, my balance was {$520.00}.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-06-02

Odell, OR

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Talked to a third party about my debt
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-30

Raymond, NH

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Called outside of 8am-9pm
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-30

CO

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Contacted employer after asked not to
Complaint: RE : Hunter Warfield Inc ( # XXXX ) I called the number provided when first contacted in writing by Hunter Warfield. I spoke to a representative on the phone attempting to make payments according to my financial capability. The representative was very rude and scoffed at my earnest effort to pay the bill over time. He said that every time a monthly payment would be made, that the company would charge an additional {$14.00} fee for payment acceptance thereby almost negating my attempt to pay over time. The representative offered no other solution to my problem except to threaten wage garnishment and court costs. In addition to these pressure tactics, Hunter Warfield contact my same phone number throughout the same day, every day, even late at night. This company went so far as to contact my employer several times almost causing me to lose my job. Please investigate this company as I believe that they have violated my rights as a consumer and this matter should be deleted from my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-28

Las Vegas, NV

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: Sometime in XX/XX/XXXX or XX/XX/XXXX I rented an apartment for my Uncle XXXX. After 2 months the apartment was broken into through the sliding glass doors. After only another 30 days XXXX 3 months into the rental agreement XXXX the apartment was broken into again and this time the XXXX busted in through the front door. After speaking with the police and the property manager, the property manager agreed to release me from the lease without any penalty and I signed a paper stating this fact and went about my business. I recently discovered an account for over {$4000.00} on my credit report for this. After contacting XXXX about this directly they told me that I had not paid the bill due to my having child support issues. Well, I have no children and no child support, so I am not sure if they have the wrong person or what is going on with this account. However, I know that I do not owe a bill to XXXX or any collection agency collecting on behalf of this company.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-21

Jupiter, FL

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Called outside of 8am-9pm
Complaint: This company called my personal cell phone at XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-20

Mccullers, NC

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Called after sent written cease of comm
Company Response: Closed with explanation

Disputed: No Timely Response