Hunter Warfield, Inc

2017-04-05

George Afb, CA

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2017-04-05

Clarksville, MO

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Complaint: Hunter Warfield, in response to my first CFPB complaint, presented incomplete verification and falsified statements ( claim that they provided me with signed documentation ) for my obligation and completely ignored the original problem which is their failure to provide me with proof that I owe this debt. I attempted to handle this matter via phone the first time it appeared on my credit report and was met with rudeness and unprofessional behavior. They failed to provide documents to me when I requested them over a year ago, removed the item from my credit report, THEN re-inserted it in XX/XX/2017. They have provided no proof that they complied with my request for validation and claim to " verify '' this debt via CFPB by providing an illegible copy of a contract from another creditor. At the bottom of a list of false charges from the original creditor, it states that the original creditor has written off the debt. Therefore, since I have signed no contract with Hunter Warfield, and the original creditor has written off the falsified charges, I have no obligation to pay Hunter Warfield or their inflated charges. In addition, they violated a cease and desist letter which clearly stated communication must stop and no damage was to be done to my credit report because they failed to prove my obligation and I do not owe this debt.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: Yes Timely Response

2017-04-04

Ft Myers, FL

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Complaint: I continuously have to call all XXXX credit bureaus to get dispute remark removed from this account. I DO NOT want this account disputed. I am trying to buy a house and can not get approved because Hunter Warfield continues to add dispute remarks to my report. I want the remarks removed. I repeat I DO NOT WANT THIS ACCOUNT DISPUTED. *It forced me to select communication tactics and frequent or repeated calls. This is not an issue they are in compliance when it comes to communication. I just want the dispute remarks removed.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2017-04-04

Jacksonville, FL

Taking/threatening an illegal action

Debt collection: Other (i.e. phone, health club, etc.)

Threatened arrest/jail if do not pay
Complaint: Hunter warfield is refusing to return a {$500.00} check that was mailed to them to settle the debt and remove their collections from all credit bureaus. Hunter warfield has stated that they were hired by a separate company to collect debt on their clients behalf. I have spoken with a collections agent as well as the supervisor and neither have been very helpful in resolving the issue regarding my delinquent account. I have sent a pay for deletion letter certified mail to the corporate hunter warfield office and have received no type of response or acknowledgement that my cashiers was received as well as my letter. The cashiers check of XXXX dollars was sent as a settlement amount for the debt they were trying to collect on. I stated in the letter that if the settlement amount was acceptable they were free to cash the check as long as the debt was removed from all XXXX credit bureaus that they were reporting to. It has been past a month and my check has not been returned nor has my collection account been removed from my reports. I have received constant increases on my debt since contact which i believe to be a harassing method of collecting on a debt. After my cashiers check was mailed my debt increased on my credit report from the amount of {$2100.00} to the amount of {$2100.00} on XX/XX/2017 via my XXXX account. The following week i received yet another increase on my debt from the amount of {$2100.00} to {$2100.00}. I am now in fear that the supervisor i spoke with by the name of XXXX has increased my debt continually as a way to negatively hurt my credit report until I pay the settlement amount or agree to let him keep my check without resolving my debt.
Company Response: Closed

Disputed: No Timely Response

2017-04-03

Shiloh, PA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Company believes the complaint is the result of a misunderstanding Closed with non-monetary relief

Disputed: No Timely Response

2017-04-03

Bedford, TX

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: I received my validation of debt after receiving another customers in the mail, but I received a copy of the contract that was not signed .I do not recall living at that address in XX/XX/XXXX-XX/XX/XXXX.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2017-04-02

MI

Communication tactics

Debt collection: Mortgage

Frequent or repeated calls
Complaint: My name is XXXX, Hunter Warfield is a debt collection agency. XXXX are using them to collect a debt I owe. However they call my parents house daily now its twice daily. They have an automated service calling you can never speak to a real person. Plus they are listed on my credit file twice. I have paid them so far {$100.00} dollars and after I paid them the {$100.00} is when they started calling twice. I do not know why they are calling my parents number and not mine. Please help with this matter. I do not know what to do to get them to stop calling my parents. My email is XXXX phone number is XXXX I am on XXXX and XXXX at night so I sleep during the day, if I miss you call I will return it the next business day. Thank you very much for you help in this matter XXXX
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2017-04-01

Omaha, NE

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: When the one year term leasing contract terminated on XX/XX/XXXX, wee moved out the Apartment at XXXX, XXXX, XXXX, XXXX, owned by XXXX. The manager XXXX seemed very unhappy for our moving. We moved out due to that our kids need to go the XXXX area, which is a different area from the apartment. Another reason is that the repairs took really long time, which is not good. Beforewe moved out, I informed the landlord in writing, more than the time as required by the contract. So there is no issue on this. When I moved out, I cleaned out the whole apartment, and informed the manager XXXX. Due to that I have to work and is extremely busy at the ending and beginning of each month, based on the nature of my work, I asked XXXX whether I can drop the key into her office, and she can take a look at apartment I cleaned on her own. But I did tell her that, if she thinks I did not clean anything clean enough, please let me know, and she must get my signature for those disputes if any. I did not receive anything saying I did not clean the apartment good enough. So I expect to get my full deposit of {$200.00} back soon. I cleaned the apartment well enough, because I wanted to get my deposit back of $ XXXX.We lived in over 20 apartments inmore than one decade, in the USA and XXXX, and never had any deduction by any landlords from our deposits. This is means I always cleans the apartments very well, usually above the expectations of the landlords. I have never welshed any debts, that I should pay, and that is why my credit scores are so excellent, except for this extremely unfair issue done by XXXX. XXXX lied to me saying it was okay to leave the door key to her, and I do not need to sign on anything, the apartment is clean enough and asked for my new address so that she can mail my deposit back to me. I told her my new address, and found that she claimed I own her ( or the apartment company ) {$580.00}. So she kept my deposit of {$200.00}, and asked me for another {$380.00}. In her damage list, there are something that is normal wears and tears such as the blinds. Also something that I have requested a fix shortly before I moved out. It is the apartment company that did not come on time to fix those damages. Plus there are something that were not fixed at all when we moved in, such as some marks on the carpet left from the previous tenants and the broken desk surface in the washroom, which we are generous about when we moved in and also due to we moved in in a hurry with little kids ( just a couple of months old when we drove from XXXX to XXXX due to job change around the end of XX/XX/XXXX ) and elder person ( my mother-in-law ) who does not speak English. While we lived there, whenever we go to XXXX office, she was aloof, and whenever we had parcels mailed to her office, she always forgot ( she said she forgot, but we doubt that ) to let us know on that. So all those makes us feel that is discriminating against us, and gave our family hard time on purpose. I let my lawyer wrote a letter to XXXX, exclusively about this issue, but she did not respond. I think she did that on purpose. All those above facts made us very uncomfortable and feel very much unfairly treated. We need justice! Thanks, Yours truly, XXXX
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-04-01

Mableton, GA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes the complaint is the result of a misunderstanding Closed with non-monetary relief

Disputed: No Timely Response

2017-03-31

Spring Hill, FL

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I need help, I loved at XXXX for many years decided I was not going to renew my lease provided a notice as stated in my lease and now I look at my credit file and see a {$2600.00} collection. This is NOT accurate and unfair. I have disputed this with no outcome. Please help. I was a GREAT tenant and left the unit in excellent condition. Where are these fees coming from? This debt is NOT MINE
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-31

Patterson, MD

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: I solicited XXXX of XXXX, MD for the burial of my grandmother, XXXX. At that time, my total bill was {$8000.00}. XXXX had a life insurance policy of {$5000.00}, which was signed over to the Funeral Home, bringing the balance to {$3000.00}. Additional payments were made to the Funeral Home. The funeral home turned the account over to Hunter Warfield for collection of the original, full balance of {$8000.00} in addition to interest of {$220.00}. On XX/XX/2017, I sent a cease communication and dispute letter to Hunter Warfield disputing the debt, requesting they cease calling my phone numerous times a day without leaving a voice mail or answering when I answer, and requesting documentation showing verification of ownership of this debt, itemized account details showing original amount of debt and all credits made and accounting, itemization showing the {$8200.00} balance, and any documentation showing they are licensed to collect in the State of Maryland. On XX/XX/2017, I received a response from XXXX Hunter Warfield stating Enclosed is verification of your debt and attached the original document completed at the funeral home at the time of PLANNING the burial. None of the documents I requested, most importantly an itemization of credits made to the account, were included. On XX/XX/2017 I responded by written correspondence reiterating I asked to be provided with " all documentation showing verification of this debt, itemized account details showing original amount of debt, all credits made and accounting showing the balance as set forth in your correspondence. As well as documentation showing you are licensed to collect in the State of Maryland. Their two sentence cover letter and attachment of the original planning statement of funeral services was insufficient, and again requested an itemized accounting showing how they reached the {$8200.00} balance, retrieve proper documentation from their client regarding credits made to their client from the life insurance policy, as well as payments made. On XX/XX/2017 I received correspondence from XXXX with the same two sentenced cover letter and the same original statement of funeral services. This company has refused to supply me with anything other than the original planning document, nothing showing the life insurance policy payments or other payments made to the account, and continues to try to collect on the full, original balance that is not owed. This company refuses to submit any of the information requested in both dispute letters submitted to them. They have reported on my credit bureaus as a collection account in the amount of {$8200.00}, which I have disputed with the credit bureaus. The account was kept on my reports as Hunter Warfield verified the debt, despite reporting that the full balance was still owed. They are collecting on an amount that is completely false, as well as falsely reporting to credit bureaus.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-30

NY

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I applied for an apartment at XXXX in XX/XX/2013 & was denied. A year later, I got a collection letter from Hunter Warfield demanding money for not taking the unit that XXXX said I was n't approved for. I hired an attorney who review the case & sent Hunter Warfield a letter stating I paid {$150.00} for an application that was declined and I am not responsible for the {$520.00} fee. Luckily for XXXX XXXX I received a notice about a a Collection on my credit report that warned me of this.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with non-monetary relief

Disputed: No Timely Response

2017-03-30

George Afb, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2017-03-30

Minneapolis, MN

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was discharged in bankruptcy
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-29

Albuquerque, NM

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: Hunter Warfield has continued to contact me regarding a debt with " XXXX '' for which I have never been a part of. In addition, they have been sent a debt validation letter from XXXX after placing an account on my credit and have yet to get a response, although the collection attempts continue. The account shows payments made on it however I have never paid the company a dime. This is not my debt. I receive upwards of 3 calls a day to my cellphone and have started to get calls at a previous employers office for which I never gave the number out. On my credit report, it shows I am disputing the debt however, they continue to contact me.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with non-monetary relief

Disputed: No Timely Response

2017-03-29

Memphis, TN

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Indicated committed crime not paying
Complaint: I received a letter on XX/XX/2017 stating I owed a debt. I called and told them I was disputing it, and requested all information, and proof of debt to be mailed to me. The person refused to give me a email address, but stated he would put the dispute into action. XX/XX/XXXX I received a 2nd letter, and called again. They told me they had no record of my previous call, and that I would have to email them to dispute the debt. When I made a point to complain that they failed to provide any information to me within 30 days, they stated that I should not be able to dispute the debt since the debt was more then 30 days old. This is not true, and misinformation about what the law states. I then emailed the collector with the email address provided on the 2nd call. I feel they are trying to give misinformation about my rights, as well as " lose '' records of my previous conversations.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-03-29

South Florida, FL

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: Hunter Warfiled, Inc. has been trying to collect a debt since 2013 that I do not owe. They 've threaten to sue me without providing the proper documentation that I 've requested multiple times. I 've repeatedly sent letters of validation, and they failed to provide original documentation such as an original contract between me and the creditor time and time again. They removed the debt from my credit report but was re-instated and no notice was provided to me within the required time. Due to this my score has gone down dramatically. I also noticed that the " amount owed '' has increased as well which makes me doubt that this debt is even legitimate. It could be interest which I do n't even know if they are allowed to charge it?? I also believe that this could be a consequence from ID theft that occurred to me years ago. If this debt can not be validated I would like for it to be removed from my credit report.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-28

Shiloh, PA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Company believes the complaint is the result of a misunderstanding Closed with non-monetary relief

Disputed: No Timely Response

2017-03-28

Hoard, TX

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: Hunter Warfield has be unable to provide proper documentation validating this account. I am seeking immediate action and for them to remove this inaccurate and negative information permanently from my credit report. I have asked for the company to send me verification of my original lease and all I have received is a copy of a lease without signatures from XX/XX/XXXX-XX/XX/XXXX. I have sent Validation Letters on XX/XX/XXXX ; and XX/XX/XXXX for this company to provide proper validation and I have yet received a response. This company has constantly called my personal phone lines and this is prohibited in the State of Texas. This account is effecting negatively on all XXXX credit reporting agencies. I have already notified all XXXX credit bureaus regarding this issue.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-27

NY

Disclosure verification of debt

Debt collection: I do not know

Right to dispute notice not received
Complaint: Approximately a year ago I disputed a collection from Hunter Warfield that was appearing on my credit reports. After the investigation period the item was removed from all credit reports but recently have been reinserted within this past month. I did not receive notice that the account was being added again within the 5 day period or at all for that matter.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-27

Garrett Park, MD

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: In XXXX XXXX, I had a landlord and tenant issue with XXXX XXXX XXXX XXXX due to a Rodent infested apartment that management refused to resolve the problem. I secured a lawyer and placed the rent in escrow at the courts in XXXXXXXX and I sued XXXX XXXX XXXX aka XXXX XXXX, XXXX With assistance of my Lawyer the management of the apartment complex settled the case without going to court. The matter was settled out of court with a cash settlement. There are XXXX buildings within the property. Of which each building had different building names. XXXX of which is the XXXX XXXX where I lived the apt number was XXXX. Approximately 4 months ago, I received a letter from a Collection Agency Hunter Warfield XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX stating that I owed a debt in the amount of {$2100.00} with a Collection Account # XXXX. I immediately contacted this collection agency and informed them that this collection Agency that this debt to a creditor by the name of XXXX does not and did not belong to me. Also, I followed up by forwarding a certified Cease and Desist letter to this collection agency HUNTER WARFIELD. On Wed, XXXX XXXX, XXXX, I received an email from my credit monitor that Hunter Warfield Collection reported this Debt that does not belong to me in all XXXX Credit Bureaus. This negative information has been damaging and affected my credit score negatively Even though, I have contacted this Collection Agency and informed them that this is NOT my debt, they continued to report this debt to my credit report. This debt that does not belong to me was maliciously listed on my credit report by this Collection Agency Hunter Warfield. I am in the process of being interviewed for a Security Clearance and this negative and malicious information will impact my employment. I AM SUBMITTING A COMPLAINT TO THE FTC, BECAUSE HUNTER WARFIELD HAVE VIOLATED MY CONSUMER RIGHTS. PLEASE ACCEPT THIS AS MY FORMAL COMPLAINT AGAINST HUNTER WARFIELD..
Company Response: Company believes the complaint is the result of a misunderstanding Closed with monetary relief

Disputed: No Timely Response

2017-03-27

TX

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Talked to a third party about my debt
Complaint: I have no knowledge of this debt. This debt was recently placed on my credit report. I was not notified properly of this debt before been placed in collection. This is a violation of my rights. Company is now close but debt continues to be sold to several collection agencies.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-24

Murrieta, CA

Taking/threatening an illegal action

Debt collection: Other (i.e. phone, health club, etc.)

Threatened arrest/jail if do not pay
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-23

Columbia, SC

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: Although I have submitted to the collection agency documents that prove I have paid this debt, they continue to send documentation concerning debt that I do not owe. I also was informed by my current landlord that I should not have included them as beneficiaries on my apartment insurance. The fees they are trying to collect are fees to their insurance company.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2017-03-23

MT

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: Approximately 3 months ago, a letter was received by mail from Hunter Warfield collection agency. I contacted them, inquiring what the bill was for, they advised me that they are attempting to collect a debt for XXXX. During the call, I said the charges do n't sound right and why after 7 months am I just hearing about this from a collection agency. I gathered the information about who and why the debt was being collected so I stated I will seek advice from and possibly hire an attorney. I did seek legal advice and was advised to request a physical breakdown of the bill sent by mail, as it is my right to have that information, advised to give no further information or answer any questions, and also request a freeze put on my account so no further interest would be accrued. I then contacted Hunter Warfield a few hours later. Hunter Warfield rudely declined to send me the bill and also declined to put a hold on accrued interest while I wait for the physical documentation. She said that she ca n't help me because I said the trigger word, " attorney '', in my first call and I refused to say if I had representation or not. Everyday for a few days I would call and was declined to have my bill sent to me, due to my account now being " marked '' for saying " attorney ''. For the next month, a couple days a week I would call and ask for a copy of the supposed charges be sent to my address and kept getting declined, hung up on, and some of my calls where ignored. I know the calls where ignored because instead of ringing for a full 30 seconds or being put on hold it would instantly go to voice mail, this would be right after I had talked to them on the phone and refusing my requests for information still. I also did leave voice mails requesting the information be mailed to me. Finally, after about 5 weeks, I contacted Hunter Warfield and was told they will procure a copy of the bill from XXXX and mail me the information. About 4 weeks later I received a " Notice of Additional Time Needed to Provide Verification of Debt ''. In this new letter they have finally suspended collection activity and credit reporting. This letter is dated XX/XX/XXXX. I was illegally evicted and left around XX/XX/XXXX. For around 7 months I never heard anything from XXXX. I thought it was over, they kept my security deposit, and they moved on with their lives. I could have opened a case about being illegally evicted, but I 'm just want to live my life like everybody else. Looking back, I wish I had kept the eviction notice, kept a log of all times and dates, and made a record of all evidence. I digress, mainly because its good to get a better idea of the whole situation. So, this is where the situation currently resides. A few months ago when they refused to send me a copy of my bill I was going to submit a complaint because this whole situation is ridiculous. I am opening a case now to start a record and also hopefully be able to add to it as it progresses. I will also be contacting the credit bureaus and talking with them about the matter. I also recorded some of the calls as evidence but need to figure out how to get them off of my phone and submit them as part of the report.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with monetary relief

Disputed: No Timely Response