Hunter Warfield, Inc

2018-12-21

Oakvale, WV

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-20

Clearwater, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-20

Crystal Spgs, FL

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-20

Charlotte, NC

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: As of XX/XX/18 HUNTERSWARFIELD is still reporting on my credit report after it has been removed and deleted. Hunters warfield has been reinserted on my credit burea and has to be removed due identity theft. This debt doesnt belong to me and shall be removed under section 609 under fcra.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-19

Everett, WA

Threatened to contact someone or share information improperly

Debt collection: Other debt

Talked to a third-party about your debt
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-18

Maxwell Afb, AL

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: hunter Warfield has been damaging my credit and ive asked them recently to send me verfication of this apartment being mine and they have yet to respond since XX/XX/2018 and this has been affecting my credit for five years and no understanding or removing of this negative mark on my credit.
Company Response: Closed with explanation

Timely Response

2018-12-18

Southern Pnes, NC

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Complaint: Hunter Warfield is a third party collection agency trying to collect on a debt that was a result of identity theft. This action is a violation of the FCRA and my consumer rights.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-18

Chester, VA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: Myself XXXX XXXX and my wife XXXX XXXX were stationed at XXXX XXXX XXXX with the XXXX XXXX. I am still currently XXXX. We rented a house from XXXX XXXX XXXX located in XXXX XXXX, XXXX on XXXX. The address of the property was XXXX XXXX XXXX XXXX, XXXX XXXX. Upon receiving orders to our current duty station at XXXX XXXX, XXXX I gave XXXX the proper notification and established an appointment for a move out inspection for XX/XX/XXXX. The move out inspection was completed and signed by both parties to include XXXX XXXX XXXX. approximately 35 days on XX/XX/XXXX I received a bill from XXXX XXXX XXXX for {$1600.00}. The damages from the Move-out inspection agreed to by XXXX XXXX XXXX would entitle me to {$800.00} of my initial deposit. The bill for damages did not arrive until XX/XX/XXXX which exceeds the 30 day limit by XXXX XXXX. Due to XXXX exceeding the time line of the damages XXXX XXXX states I am entitled to 11/2 times the deposit in damages by XXXX. The amount billed by XXXX of {$1600.00} was in addition to XXXX XXXX XXXX withholding my initial security deposit of {$1900.00}. I first contacted their financial department with a letter disputing claims due to the close out inspection which is including in their contract. After they replied with pictures and ignoring the closeout inspection and including damages that were caused due to XXXX workers that were hired to fix work orders and. I then contacted a JAG Lawyer Captain XXXX XXXX from XXXX XXXX XXXX who decided to provide legal assistance. CPT XXXX also called, emailed, and sent a letter to emerald property to include all evidence that proved XXXX XXXX to be erroneous in their attempt to collect on the debt. XXXX XXXX XXXX then sent the debt to collections without notifying me that they were going to do so or contacting Captain XXXX. I received a letter from Hunter Warfield Debt Collections on XX/XX/XXXX. Captain XXXX XXXX then had to write a letter to Hunter Warfield stopping the collection under the fair Debt Collections Act. All evidence provided XXXX XXXX XXXX fails to address the correlation between the move-in and move-out inspection which violates their own contract which requires a move-out inspection which requires both parties to agree upon damages.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2018-12-18

Seligman, AZ

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-16

Nashville, TN

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened or suggested your credit would be damaged
Company Response: Closed with explanation

Timely Response

2018-12-15

Charlotte, NC

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: As of XX/XX/2018 HUNTERS WARFIELD KEEP INCREASING AND DECREASING A DEBT THAT DOESNT BELONG TO ME.. ACCORDING TO THE FCRA INCREASING AN AMOUNT THAT HAS ALREADY BEEN REPORTED YOU CANT INCREASE AND DECREASE BY {$1.00} TO {$2.00} DOLLARS EVERY WEEK OR MONTH WHICH DAMAGES AND HARASSING SOMEONES CREDIT ITS NOT RIGHT ITS A VIOLATION UNDER THE FCRA. THIS MUST AND SHOULD BE REMOVED FOR INACCURACIES UNDER SECTION 609.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-11

Lk Buena Vis, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: In my review of my credit report on XX/XX/2018 Hunter Warfield is reporting a collection account number XXXX in an attempt to collect a debt. I have no knowledge of this account. Hunter Warfield is in violation of the fair credit reporting act FCRA, by reporting a collection account to the credit bureaus in an attempt to collect a debt without notifying the consumer. This has hurt my ability to obtain credit and has damage my credit score.
Company Response: Closed with explanation

Timely Response

2018-12-11

Clermont, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: In my review of my credit report on XX/XX/2018 Hunter Warfield is reporting a collection account number XXXX in an attempt to collect a debt. I have no knowledge of this account. Hunter Warfield is in violation of the fair credit reporting act FCRA, by reporting a collection account to the credit bureaus in an attempt to collect a debt without notifying the consumer. This has hurt my ability to obtain credit and has damage my credit score.
Company Response: Closed with explanation

Timely Response

2018-12-11

Discovery Bay, CA

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened or suggested your credit would be damaged
Complaint: I am writing to file a complain about my dispute on my previous apartment XXXX XXXX XXXX XXXX situated in XXXX California. I rented my unit last XX/XX/2018 for the amount of {$1700.00} per month. On our first month we experienced odd and scary events, we immediately called the attention of the Community Manager and our Agent but they don't have explanation whatsoever on our complain and nothing happened. Since it was only our first month so we decided to continue our rent and ignored the strangest events in our unit.Days and week passed it became more aggressive and scary. We still ignore and continue our rent. But something horrible happened last XXXX and we came to the point that we sleep in our car or sometimes we will go to hotel to spent our night and be back on the following morning to our apartment. We all know that it is so costly to move to another apartment aside from the security deposit they mandated to comply, the cost of the movers are expensive too. Finding a new place was also exhausting and stressful. Not to mention the damages and trauma that we experienced on our unit. We decided to move and transfer to another apartment last XXXX but prior to that we talked to the Community Manager and Regional Manager regarding our case. They offered us options 1. We transfer to another unit 2. We move anytime before XXXX XXXX and they will refund whatever amount will left on our rent plus our security deposit. We chose # 2 option and we moved out and transfer to another Apartment last XX/XX/2018. We also agreed that we will not pay for the break lease contract amounting to {$3500.00}. Then last XX/XX/XXXX we received a letter from HUNTER WARFIELD regarding our debt balance from our rental at XXXX XXXX. We immediately called the office of XXXX of HUNTER WARFIELD and told us ti settle the debts and reconcile with XXXX XXXX. She also asked us if we got a letter or notice from XXXX XXXX XXXX XXXX and we told them that we didn't received any notice or letter from XXXX XXXX. We called XXXX the Manager of XXXX XXXX XXXX XXXX and she told us she can't do anything about it. She promised us that she will talk and relay our message to XXXX the Regional Manager of XXXX XXXX. We waited for return call but nothing happened our calls are being forwarded to Voicemail, We even visited the Admin Office of XXXX XXXX XXXX in XXXX and no one talk to us, they are ignoring our calls. According to the letter that sent to us we are advise to pay {$3200.00} because of the interest of 7 % late fees & other charges may vary from day to day. It is so unfair in our part to pay such amount. Actually we are the victim here we pay for our rent that is so expensive and yet we can't even sleep at night in our own unit. Our life there was ABNORMAL. The stressed, Trauma and all the damages that we experienced was priceless. There is no amount of money to pay for your PEACE OF MIND. We just wanted to go out of that XXXX house and claim our peace. We know our story and experienced is a bit strange but we have witnesses to prove our claims. It is so unfair. The Regional Manager and the Community Manager are both liar and unprofessional. I hope this matter will be put into light. Thanks
Company Response: Closed with explanation

Timely Response

2018-12-10

AL

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I was a resident of XXXX XXXX XXXX. I moved out on XX/XX/XXXX. On XX/XX/XXXX I submitted my notice to vacate which, includes a counseling on cleaning requirements. This counseling was completed XXXX of XXXX XXXX the property management company which currently manages XXXX XXXX housing. She notified my wife via email of charges we were being assessed on XX/XX/XXXX, four days after our move out, while we were in route to our next XXXX XXXX. We advised her the charges were not correct namely the floor cleaning fee of {$120.00} which she stated in writing during my XX/XX/XXXX counseling with her would be {$60.00}. According to the collections agency attempting to collect this debt they received this case XX/XX/XXXX, all the while we believed the charges were being corrected. My wife received an email from XXXX on XXXX the XXXX and XXXX, she overlooked because we were in contact with XXXX not XXXX concerning the matter stated above. The collections agency was given the incorrect phone number concerning collections of this debt, despite my phone number being written directly on top of the bill in question and I was never notified of collections being involved which resulted in negative impact to my credit. Since then XXXX XXXX has admitted to the overcharge and reduced the bill accordingly. IT IS IMPORTANT TO NOTE I WAS NEVER CONTACTED DIRECTLY CONCERNING THIS MATTER, ALL COMMUNICATION WAS DIRECTED TO MY SPOUSE, AND I WAS REPORTED TO A COLLECTIONS AGENCY NOT HER. XXXX XXXX HAS MY INFORMATION
Company Response: Closed with explanation

Timely Response

2018-12-05

Pinellas Park, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Once again this company is trying to place false information on are credit reports. When we have emails and a letter from the property manager saying that we don't owe that amount also have letter from the courts letting us out are lease and dismissing the case. We also have witness from previous tenants saying they always had the same issues with the leaks that they are trying to charge us for which they tried to charge the previous tenants as well. I have work orders showing how I kept putting them in for the toilet leak which they never fixed and now they trying to charge. We have videos and pictures of how we left the apartment clean and neat. We also have statements from the city health inspector. And we will sue this collection agency for putting false information on are credit reports its against the law to place false information we have all the documents to back this up and they need to take it off asap or we will file a law suite and also go to the local news we moved because they never fixed anything and a stray bullet came through the window while my 9 month old grandson sat a few feet away we lived with a bullet hole in the wall and in the window for 5 months they never fixed and they would never fix the leaky toilet which I have over a dozen work orders that I placed. I also have a hand written letter and emails from the property manager and a recorded conversation with the corporate office which I informed her she was being recorded for my records and I was told that they agreed we didnt owe those charges. We have all this we left that apartment spotless we have the videos and the pictures showing it And a letter from the health inspector from the city and a neighbor who came over as a witness her and her son signed a witness statement saying the apartment was cleaned and in good condition and tenants before me saying they had the same issues with the leaks that they are now trying to charge us for after I placed dozens of work orders and they never fixed it. I have the letters from the courts as well. This collection agency will be sued because this is placing false information on someone's credit report which is not right at all. And we will fight this nail and tooth because we know its wrong please send your proof that we do not owe this amount when we asked the leasing office to come do a walk through exit so they can see the condition of the apartment upon exit they didnt have time to come we have that on email as well the property manger emailed me and said they were short of staff in the office that day and wouldn't be able to make it I made sure I communicated through emails. Which the clerk of the courts advised us to do we did just what the attorney office at the courts told us to do to have proof we have videos of the apartment with me saying the date and time out loud so it can be shown the condition that we were leaving the apartment it was spotless even have a receipt from the guy that cleaned the carpet that we paid and a picture of him cleaning it. We have prior tenants that will speak on how they had the same issue with the leaks and have work orders that they place as well and they were charged for the same thing the floor because of the leaks that they never fixed the inspector even wrote in his report that it was the complex fault of the leaks never fixing it we are surprised we didnt fall through the floor. This is not right and with all are proof we are sure we have a case and will sue and go to the news something needs to be done about these collection agency placing incorrect information on peoples credit reports without proof please send pictures from the complex of the condition they are saying it was left in because we have pictures and a full video of the apartment cleaned. And a letter from the courts saying the case was dismissed and we were let out of the lease and also a email from the manager saying she was letting us out the lease and her saying we dont owe that amount.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-04

Lorton, VA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-12-03

Indianapolis, IN

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I had bed bugs in my apartment 3 years ago I was only in the apartment for 2 months & it was heavily infested I told the apartments because according to lease they is responsible for getting rid of the bed bugs they sent someone out who said they didnt see anything but I had pictures & all so they broke the lease agreement by deciding not to treat the bugs so I moved later down the line is when I tried to get an apartment I am unable to get 1 because all these charges they placed on my credit report so now Im XXXX all the charges they say was from things I left in the apartment well all them things had bed bugs so I couldnt take them to my next home they say I owe {$2000.00} Hunter Warfield Inc from XXXX XXXX XXXX
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2018-12-03

Phoenix, AZ

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-12-03

Brooklyn, NY

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I helped my sister with her appartment by giving her my pay stubs cause she need a proof of income i never signed any lease or anything i explained this to the company hunter warfield and they sent me papers with a electronic signature which i never signed I told them this is not me and it was forge documents and they still trying to get me to pay my sister debt
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-11-27

Houston, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-11-27

Mill Creek, IN

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I XXXX XXXX have a collection placed on my credit report with Hunter Warfield Inc a debt collection agency located in XXXX FL. I have never opened an account with this corporation and they have failed to provide me with the proof of debt. It was placed on my credit report on XX/XX/XXXX for the amount of {$2400.00}. I have been hindered in opening credit lines in purchasing a new vehicle because of this negative information reporting on my credit report. I am including tracking numbers that proves Hunter Warfield Inc has received my dispute via USPS. # XXXX this letter was delivered to Hunter Warfield Inc on XX/XX/XXXX. It has been more than 30 days and they have failed to respond. I am demanding this account be removed due to lack of validity.
Company Response: Closed with explanation

Timely Response

2018-11-24

Oakland, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-11-23

Jacksonville, FL

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: On XXXX, XX/XX/2018, Hunter Warfield ( Bill Collector ) contacted me at XXXX which is an observed Holiday and known inconvenient time in which was a violation of FDCPA laws. They first would only ask for me by name and would not tell me where they were calling from which is a violation of TCPA laws. They did not tell me that the call was being recorded at the onset of the call in which also is in violation of Florida law. I had let them know that it was an observed holiday and an inconvenient time and they did not care and they were quite rude in regards to speaking with me, again before I was to sit down for XXXX dinner. I had called back and asked to speak with a manager who I had told that they were contacting me on an observed Holiday and he did not care and became rude with me as his only care was my bill. On XX/XX/XXXX they had contacted me again on my cell phone while I was at work. Again asking for me by name and not telling me who they were until I was upset. Once this occurred I had spoken with them in regards to the holiday call and they did not care and were rude. I let him know I was going to speak with my lawyer into the matter to see if this was legal. The individual became even more rude and disconnected the call after he was insisting I give him my lawyers contact information. I had told him I would connect with my attorney prior to them speaking with him in which he just threatened he has 14 days to contact him. I had called them back and spoke with someone else in regards to how I would not be threatened or spoken too in that manner and that I was reporting them to the XXXX/CFPB and possibly my State Attorney General. This type of business practice must stop. I have told them where my bills are and when I can make payment and they do not care and just become more rude. They have contacted me many times prior to this but I was not tracking it as I am now. I have seen that there is over 500 reports against them with the XXXX XXXX in which I have filed mine as well now. I need assistance in this manner.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-11-21

Jacksonville, FL

Took or threatened to take negative or legal action

Debt collection: Other debt

Sued you without properly notifying you of lawsuit
Complaint: I was put on a repayment plan with this collection agency. The payment plan was put in place so I could make small payments and help reduce my debt. The payment was due on XXXX XXXX. I did not have the funds in my bank account at the time but got paid today on XX/XX/XXXX. When I called to make my payment I was told my account was passed over to the legal department. I was not given any notice via letter, email or call regarding the matter. They stated that they called but i did not have any voicemails. They usually leave me one. I successfully made a payment on XX/XX/2018 of XXXX to show that I am willing and able to continue the payment agreement.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response