Fay Servicing, LLC
Consumer Complaints
There are over 1355 complaints on file for Fay Servicing, LLC. Dated between 2019-12-06 and 2012-09-10.
Complaints Page 31
2017-05-31
Las Vegas, NV
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: URGENT. THIS IS NOT A DUPLICATE COMPLAINT. TIME IS OF THE ESSENCE. MY HOME IS SET TO AUCTION ON XX/XX/XXXX THIS IS A SEPARATE AND URGENT ISSUE. FAY SERVICING HAS CAUSED A NOTICE OF TRUSTEE SALE TO BE RECORDED ON MY PROPERTY. AND AT THE SAME TIME FAY SERVICING HAS STATED THAT THEY ARE REVIEWING MY LOAN FOR A FORECLOSURE ALTERNATIVE. This complaint supplements CFPB Complaint no. XXXX filed and sent to Fay Servicing onXX/XX/XXXX. On XX/XX/XXXXI spoke with Fay Servicing representative XXXX XXXX. And although he seemed a bit confused by his company 's processes. He informed me that my application was deemed complete and was forwarded to the underwriting department for review and a decision. He also said that the scheduled sale date was now for XX/XX/XXXX. This is in contrast to his previously telling me that once the loan modification application was deemed complete that the foreclosure process would be stopped until the outcome was determined. On XX/XX/XXXX however, XXXX said that the foreclosure process is never stopped because, " what if the loan modification does not go through? '' To which I told him that Nevada state law prevents a mortgage servicer from continuing the foreclosure process while reviewing for a loan modification or other foreclosure alternative. On XX/XX/XXXX Fay Servicing caused a Notice of Trustee Sale ( NOTS ) to record on my home. Copy attached. I called back in - XXXX not available, left message. He has not returned my call as of now.
Company Response: Closed with explanation
2017-05-26
GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Fay Servicing is threatening me with a foreclosure sale date on XXXX XXXX , even though this is a government insured FHA loan with multiple options for resolution. They have failed to conduct a review of my current financial circumstances, they have failed to assign a single point of contact and they have failed to offer the option of Occupied Conveyance. They have failed to abide by the FHA guidelines by refusing to review our current financial information and considering us for modification, partial claim, special forbearance or even a repayment plan. Instead Fay Servicing has served as judge, jury and executioner and moved to restrict our options so they can repossess our home. This is an avoidable foreclosure. We make sufficient income to afford our mortgage payment, the issue is addressing the missed payments when I was sick and unable to work. But F ay Servicing does n ot seem to care. This is not acceptable, this is not right and this is not legal!! We purchased this home just a few years agowe were married in the backyard!! I live here with my wife and our XXXX daughter. My problems began when I became afflicted with a XXXX XXXX XXXX and was unable to work. I applied for XXXX assistance and eventually was approved but this was much lower than my normal pay. When I went back to work, I was soon out again due to XXXX XXXX XXXX . During this period I began missing mortgage payments and tried to apply for help to resolve this matter. I could not make any progress, and the loan ended up getting transferred. For a period of two years I continued trying to apply for help -- -I was making payments as I could, which Fay Servicing accepted. At one point in time we were told that we had been approved for a modification. However, we never received any paperwork, and despite multiple attempts to follow up with their loss mitigation department, never got anything in writing. As we sit facing foreclosure, I am back working full time as is my wife. Additionally, we have an XXXX daughter and receive a stipend from the government for her care. We have MORE than enough income to afford a fair and reasonable payment. However, the only option that is being offered is to repay all missed payments all at once. I cant reinstate the loan in one lump sum. But I CAN afford my mortgage payment, if Fay Servicing would give me the chance to be considered for the government programs that are available for FHA homeowners.
Company Response: Closed with explanation
2017-05-24
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am a XXXX XXXX XXXX working with the borrower, XXXX XXXX . His loan is with Fay Servicing. I submitted a loan modification request to Fay XXXX / XXXX / XXXX . They have been continuously requesting documents since that time, which we have always provided and they never provide a decision on the file. As of XXXX / XXXX / XXXX , I received communication from the assigned single point of contact, XXXX XXXX , stating that the most recent documents we submitted were received and were under review. Now, my clients just received a notice of a foreclosure auction date of XXXX XXXX , XXXX . There are several violations here. First , Fay has taken well beyond the 30-day ti me frame for making a decision on the file, which was originally submitted XXXX / XXXX / XXXX . Second, scheduling an auction while the XXXX 's are still in active review for loss mitigation is clearly a violation of the CFPB 's prohibition on dual tracking. I have advise d Fay of my concerns by leaving three voice mails, sending three emails, and calling numerous times. My calls and emails have been ignored by XXXX XXXX and all others contacted at Fay.
Company Response: Closed with explanation
2017-05-23
Las Vegas, NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Prior to and since the Lender recorded a Notice of Default i n XXXX 2017 , I have diligently pursued a foreclosure alternative, such as a loan modification, or short sale. However, Fay Servicing h as given me a very hard time regarding submitting the proper documents. Fay Servicing ha s verbally demanded that I submit a XXXX form without the third-party information filled in. Please see my most recent cover letter to my last document submission. I also copied the IRS office regardi ng Fay Servicing 's misconduct. In addition, I have filled out a complaint form with Nevada 's Mortgage Lending Division in an effort to get the regulators attention regarding Fay Servicing 's blat ant disregard of state and federal laws. Please be so kind to review these circumstances and st op Fay Servicing from s team-rolling its foreclosure process on my home.
Company Response: Closed with explanation
2017-05-22
Riverside, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-19
Collierville, TN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-19
Rialto, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-18
NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am a XXXX XXXX . On XXXX XXXX , 2017 we ordered a payoff statement from Fay Servicing , LLC of XXXX , IL. We received the payoff statement and o n XX/XX/XXXX paid the loan in full. On XX/XX/XXXX I re ceived notification from the new owner of the property that the mortgage holder was attempting to " winterize '' the house and change the locks. I contacted Fay Servicing , LLC to find out why they loan had not been cancelled and was told that they payoff they received was short by nearly {$600.00}, eventhough they were sent funds in excess of the written payoff demand. We were never notified of an issue with the payoff and Fay Services refuse s to take responsibility for the mistake. I have yet to receive a revised payoff statement showing the balance.
Company Response: Closed with explanation
2017-05-18
Greenwood, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: RUSH PLEASE I HAVE SALE XXXX XXXX , XXXX and i can not do anything. I have loan modification. Hi, my name is XXXX XXXX . I have some very bad issues going on right now with my bank ( Fay Servicing , LLC ) and about my previous banks. When I opened my loan from XXXX XXXX XXXX my monthly payment was {$1300.00}. I couldnt pay them anymore due to my divorce my husband left me and left me in the waters. I applied for a Loan Modification and they told me to make some trial period payments of {$1500.00}. I paid all three times for the three months, on time. After the payments were done they transferred me to XXXX XXXX XXXX . I had the same story with them, they asked for trial period payments and so I had no other choice I paid {$1900.00} for three month s, on time. XXXX XXXX XXXX transferred me to Fay Servicing , LLC who is now my current servicer. I now have a foreclosure sale for XXXX . I have sent them all documents but they still have not offered me anything. I have sent them documents again. I dont want them to ask for a trial period payment and then transfer me to another servicer and then go through the same thing the banks have been doing to me twice. I dont even know if those trial period payments I have paid when towards anything like my loan or did they just take it. I want to keep my home and pay a reasonable amount. I have a sale coming up on XXXX .
Company Response: Closed with explanation
2017-05-17
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-17
Rochdale, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Application for loan modification was resubmitted for my on XX/XX/XXXX since my financial situation changed and those factors were not considered in the review of application denied in XX/XX/XXXX . On XX/XX/XXXX additional supporting documentation was provided t o Fay Servicing via email per request of accnt manager. O n XX/XX/XXXX the account manager ( or SPOC ) advised case had been marked complete and was being handled by underwriting as of XX/XX/XXXX . On XX/XX/XXXX I received a letter requesting P & L for co ntributors since they could not provide paystubs for their income. The documents requested were sent by XX/XX/XXXX pe r Fay Servicings reque st. On a phone call made to the servicer on XX/XX/XXXX we were informed the underwriting department requested an update d XXXX claimin g the IRS had rejected the one we had submitted. I did not receive a letter or phone call with this request. An upd ated XXXX for m was emailed to servicer per request. On a phone call to the SPOC on XX/XX/XXXX XXXX XXXX informed the underwriting department had received the form emailed XX/XX/XXXX and that my file was complete. He promised to follow up with a phone call within a week. On XX/XX/XXXX I had not heard from servicer and had not received any letters indicating outcome or requesting documentation. Voicemail was left for SPOC to return phone call with update on this case. XXXX SPOC ( XXXX XXXX ) explained that underwriting department had been handling my case since XX/XX/XXXX . However, since 90 days have passed since that department received the file and a decision hadnt been made, updated application and documentation needs to be re-submitted for their review. The SPOC further explained that the reason why a decision hadnt been made on the case is because the underwriter department is overloaded with work since I am not heir only client, and has not been able to review the documentation provided on time, therefore documentation submitted in XX/XX/XXXX has now expired . SPOC gav e as an additional reason for delay on the decision the fact that I had not responded to requests immediately, or did not submit a complete application when prompted. I submitted all documentation as requested by the deadline p rovided by Fay Servicing, and Fay Servicing has acknowledged the receipt of the documents by such deadline. Further, the fact that this case was submitted to the underwriting department in XX/XX/XXXX shows tha t Fay Servicing had consid ered my Application for Assistance as complete and subsequently transferred the file to the underwriting department for a prompt decision.
Company Response: Closed with explanation
2017-05-16
Bancroft Hall, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My story began when I was placed on a trial payment plan back in XX/XX/XXXX with my lender. I made all three payments on time and continued paying my mortgage until it was transferred to another lender. When I made my payment to the new lender, it was returned, and they told me I had to apply for a new modification and then they could accept my payments. The new lender gave me the run around for almost four years, and they attempted to foreclose on my home. When I inquired about my mortgage payments that I had made from XX/XX/XXXX , XX/XX/XXXX , and XX/XX/XXXX , th ey attempted to foreclose on my house, and my attorney advised me to sign the modification because I had no other alternatives and the banks can do what they want to do. I have an email stating these facts. I signed the modification knowing that my mortgage payments were not applied. After I had signed the modification, the lender told me that they could no longer speak to me because I was in bankruptcy. They would not discuss anything on the phone with me after that time. I have the email. I went to the state of Maryland, and an investigation was conducted, into my foreclosure case and it was discovered that my mortgage payments were not applied. I can provide those documents at CFPB request. Also, a judge in my bankruptcy filing in XX/XX/XXXX was provided with the trial payments, and email from XXXX in regards to not speaking with me after the ratification of the modification. The Judge allowed me to go back to paying my original mortgage until things were sorted out. My attorney disappeared, and my case was dismissed, and Fay started foreclosure proceedings on my home. This was the 5th foreclosure and keep in mind ; no other lender attempted to assist me with a modificat ion. Fay was provided with all of this information, and yet they are now trying to foreclose for {$580000.00}. An adversary was filed on Fay Servicing during my XX/XX/XXXX bankruptcy filing, so they are aware of what is going on with my loan. I have notified the Fay Servicing 's foreclosing attorney on many occasions to let them know that th e accounting information is incorrect, but they still push forward with foreclosure. There should be rules that foreclosing attorneys must adhere to before foreclosing on someone 's home. They should verify ownership and accounting before filing documents in the court system. If it were us as regular citizens, we could go to jail. Please investigate this company and help keep homeowners in their houses.
Company Response: Closed with explanation
2017-05-15
Providence, RI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: The attached information constitutes a formal complaint against XXXX mortgagees and/ or service lenders ( collectively referred to as mortgagees ) who have successively ( mis- ) handled my loan : 1 ) XXXX XXXX ; 2 ) XXXX ; and 3 ) Fay Servicing. I believe that these mortgagees have conspired to defraud me, the consumer, from federal initiatives and the protections of federal guidelines. Further, it is my belief that the mortgagees have misrepresented terms of my loan and rights to which I am entitled ; failed to process my requests for modification, other documents, and qualified written requests in a timely manner ; intentionally complicated matters for the purpose of confusing the consumer and thus denying available assistance ; transferring the loan from a XXXX XXXX servicer to non- XXXX XXXX , thus indisputably and unlawfully altering the terms of the mortgage ; failed to fully apprise the consumer of available options, specifically modifications for which I was eligible ; altered the terms of the modification after the completion of the contracted trial period payments, at significant cost to the consumer ; reported deficiencies to credit bureaus despite on-time payments in full ; notified via certified mail my former spouse, whose name was never on the loan, in violation of privacy protections ; negatively impacted my eligibility for XXXX funds, in large part due to the failure to process documents in a timely manner ; used abusive, harassing and coercive tactics in attempts to intimidate me into surrendering my rights and paying excessive monies, further compounding the XXXX XXXX that was created by the referenced failures of and abuses by the mortgagees ; refused to provide reasonable accommodations for documented XXXX , and discriminated on the basis of said XXXX ; and other actions by the mortgagees. The details of the complaint and supporting documentation are attached.
Company Response: Closed with explanation
2017-05-12
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We previously filed a complaint, # XXXX . The servicer responded stating they acknowledged the mistake and were fixing it. It has been 6 months and still has not been resolved. Our client continues to get letters threatening foreclosure.
Company Response: Closed with explanation
2017-05-12
VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Around XXXX XXXX , received notice th at my mortgage had been transferred to Fay Servicing. The package included contact information for a single POC. I called on three occasions and left a message. Ne ver heard back. On XXXX XXXX , my husband received a secondary notice of foreclosure. He is not listed on the mortgage at all, but on the deed. I personally, as the sole mortgage holder, never received a demand for payment or notice of the foreclosure. The notice stated the home would be sold on XXXX XXXX . This is less than 30 days-notice and not enough time to advertise for 4 consecutive weeks in the local paper, which is a weekly publications. ( We also checked the week of the sale and it was not listed. So, the notice was run a maximum of twice ). I contacted XXXX , my POC a t Fay o n XXXX XXXX via email. I explained the situation and asked for a letter of hardship for my XXXX in order to begin obtaining the funds to bring the account current. On XXXX XXXX , XXXX responded back to my email and sent the Borrowers Assistance Package for me to complete. At the time of receiving this or any notice of foreclosure, I was already under the 37 day requirements for the loan modification. I was told that would be okay, to just submit everything as soon as possible and that Fay Servicing w ould still work with me on the modification. On XXXX XXXX , I email XXXX again and explained that I was getting all the information together for the modification. I once again requested the letter for my XXXX . She responded that the letter had been requested from another department at Fay Servicing . On XXXX XXXX , I emailed XXXX again asking for an update on providing a letter for my XXXX On XXXX XXXX , all documents for the loan modification were sent to XXXX at Fay Servicing On XXXX XXXX , I emailed XXXX requesting an update on the review of the modification and the documents sent. I once again requested a letter for my XXXX . XXXX called and said they had everything needed, except that I had left the line blank to indicate the number of people living in the household. She stated I didnt need to send in the page again, to just email the number. This was sent on that same date. XXXX called again later that day and said I did actually need to send in the page again with the number of people filled out. I did that immediately. On XXXX XXXX , I emailed XXXX again for an update. I explained that as we were a week away from losing our home, a response was urgent. I asked once again for a letter for my XXXX and explained because they had yet to send it, almost 3 weeks after the original request, that the funds wouldnt have time to clear my account before the sale date. On XXXX XXXX , XXXX called and stated that I needed to provide more complete bank statements. I went directly to my bank and obtained them and sent them in. She also stated some additional information was needed such as leaving line XXXX blank on the XXXX . Everything requested was sent in and I once again requested a letter for my XXXX On XXXX XXXX , I finally received the letter for my XXXX withdraw and submitted it to XXXX , the XXXX management company immediately. I called XXXX and explained that as it was Thursda y ( XXXX XXXX ) the funds would never have time to clear my account and allow me to pay it before XXXX am on Monday XXXX XXXX XXXX , the sale date ). I asked XXXX for an update on the modification and was told it was still under review. I was told once again that she ( XXXX ) wa s fighting hard to get the modification approved and the foreclosure stopped and that we still had time. Later that afternoon, XXXX called and asked if I could provide a letter from my XXXX company stating the funds would be released. I called XXXX and they walked me through getting screen shots showing the funds were in clearing and would be in my account within 3 to 4 business days. This would mean Wednesday, XXXX XXXX . I sent the screen shots to XXXX on Thursda y ( XXXX XXXX ) evening. She called and told me she was sending that to her supervisor to approve an extension for payment if the modification wasnt approved. On Friday afternoon, XXXX XXXX , XXXX called and stated that the funds from my XXXX wouldnt be enough to bring the account current. ( I was originally told by XXXX that the amount due was close to {$15000.00}. I didnt actually know that full amount was {$17000.00} until I received the letter on XXXX XXXX ). I explained that I did have the remaining balance due in the bank and in cash ( from the sale of a car ). She said I had to provide a copy of my bank account showing that balance. I explained that given the hour, I wouldnt have time to go home, get the cash, deposit it and provide that. I asked her simply for an extension of a few days to allow the XXXX funds to clear my account and get the payment to their most local office, which is actually a XXXX to XXXX hour drive for me. I explained that this would all be a non-issue had I received the XXXX letter timely, as I had asked for it multiple times over a three wee k period. I never heard anything back from XXXX about an extension of a few days or if the modification was approved or denied or why. In fact, I never heard anything back from her at all after she said I needed to provide a bank statement showing the balance. On Monday, XXXX XXXX ( the sale date ) we arrived at XXXX County Court H ouse to file an appeal of the foreclosure. We were told we could not do this ourselves because it had to be filed by a lawyer. Our home was sold on XXXX XXXX at XXXX XXXX . The purchaser was Fay Servicing. Given the circumstances, I feel I was subject to dual tracking. XXXX , my single POC a t Fay Servicing repea tedly told me not to worry as she was pushing to have the loan modification approved. She stated that it didnt even have to be approved to stop the foreclosure. I was told that as long as I submitted everything for the modification, it would stop the foreclosure until it could be reviewed and all options discussed. This was not done. I provided everything requested and never actually heard anything about the modification : whether it was approved or denied and if denied, why. The entire time XXXX claimed to be working with me , Fay Servicing was pushing towards the foreclosure and eventually bought our home. From the first contact with XXXX , I requested a letter to obtain funds from my XXXX in case the modification was denied, I would still be able to bring the account current and keep our home. This was not provided until time had run out. I also did explain to XXXX that I didnt have the full amount in my XXXX , but had the rest in cash and in the bank. She never indicated that would be an issue. I, as the sole mortgage holder, was never even given notice of the intent to foreclose. I know only because my husband is listed on the deed and he received notification. I also f eel Fay Servicing did not comply with laws in the state of Virginia on the advertisement of the property in the local paper.
Company Response: Closed with explanation
2017-05-11
Berkeley, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-09
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I, XXXX XXXX believes that a major national bank has colluded several federal guidelines and consumer laws that were initiated to protect my rights as a consumer in the American economy. I attach items showing my fight against XXXX XXXX and XXXX XXXX XXXX as Trustee. My argument has always been that XXXX XXXX XXXX had no financial right to foreclose, that my rights to an initial modification was voided by a trick imposed by a former loan servicer to obtain a default judgment of foreclosure. Now, after tens of thousands of dollars spent to avoid a foreclosure, I have a new law firm representing my interest called the XXXX XXXX XXXX . Previously, I submitted a complete outline to the Federal Housing Finance Agency, Inspector Generals Office ( FHFA-OIG ). That federal agency is in position to give relief on my house indebtedness by legal precedent. The office simply shelved by request to intercede on the foreclosure/principal reduction matter. Now, as I have submitted multiple financial items for a modification that should have been granted years ago, my foreclosure is re-scheduled again. The foreclosure can not be scheduled while the mortgage is being transferred to a new servicer. My new servicer is known as Fay Servicing , LLC, XXXX XXXX XXXX XXXX , XXXX , IL XXXX . This agency must cease and desist all further foreclosure processes immediately as such a servicing agency has not had the file in hand long enough to fulfill my protected rights under the expanded Fair Debt Collection Practices Act of XXXX XXXX , XXXX . Under federal guidelines, all foreclosure procedures must stop, and I request a full investigation into why the Federal Housing Finance Agency, Insp ectors Generals Office ( FHFA-OIG ) never took my original request of XXXX . This inconsistent way a massive federal bank such as XXXX XXXX XXXX can hire the finest of law firms, paying tens of thousands of dollars that will be covered b y the Federal Deposit Insurance Corporation, all due to the XXXX national real estate meltdown, is a sham. Fay Servicing , LLC must contact the ( FHFA-OIG ) to reopen my case for initiation of a principal buy-down. My home is worth {$120000.00} by appraisal , and XXXX XXXX XXXX desires to foreclose on a {$220000.00} debt that shows a 90 % debt over value. I must be given proof that the XXXX XXXX , XXXX foreclosure has been cancelled, and that a serious consideration is given on principal reduction to restructure the debt in question.
Company Response: Closed with explanation
2017-05-09
Teaneck, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-07
MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Fay Servicing has been reporting us as delinquent on a mortgage lien that was initially with XXXX XXXX . XXXX had 1st mortgage on the property ( XXXX XXXX XXXX XXXX , XXXX , XXXX XXXX ) and in XXXX 2014 t he property was sold. I do not hold title to this property. It 's assessed to XXXX & XXXX XXXX . The XXXX lien/DT was wiped out at XXXX foreclosure. XXXX sold the loan to Faye Financial as a mortgage. We do not owe them anything. A simple title search by Faye would reveal this. I have made ov er seven differ ent phone calls to Faye Servicing over the la st two m onths and they refuse to discuss it with me and the manager has refused to return my call. Faye has no lien. They NEED to do their own title search & tha t alone will show them that the loan they purchased was wiped out by XXXX foreclosure X/XX/ 2014 d ue to it being in a Jr. lien position. I do not own the property nor is this loan a mortgage.
Company Response: Closed with explanation
2017-05-02
Ridley Park, PA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I am with Fay Servicing and I was sick with XXXX and fell behind XXXX months. I was paying XXXX month at a time and then when I saved enough to pay XXXX months they send me an Act XXXX when I was not even XXXX days past due. I applied for a modification and was denied because the investor stated I had a modification in XXXX XXXX at which time they raised my interest to 6 %. I am filing an appeal but I understand that I should not have received the Act XXXX until I was XXXX days delinquent according to your XXXX XXXX XXXX XXXX day rule in PA. Please help me in this matter.
Company Response: Closed with explanation
2017-05-02
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: To Whom It May Concern, My name is XXXX XXXX , my property is located at XXXX XXXX XXXX , XXXX , NY, XXXX . I am currently living overseas due to the fact that I have no income and unable to support myself, so I am living with family members. I have been trying to do a short sale on my property since XXXX . The short sale was approved in XXXX and the buyer was unable to close. I now have a interested buyer and we started the short sale process with the servicer XXXX XXXX XXXX XXXX after they contacted us to discuss my options. The BPO ( brokerage price opinion ) was completed and an offer submitted for the investor to review. They denied the option for short sale, the process has been denied XXXX by the investor ( Wilmington Trust ) since their intention is to foreclose on the property and keep it. Regardless of the amount of the offer, the investor is not willing to allow me to short sale on my property and they are trying to force to do a XXXX or foreclose on my property. I understand that they have an interest on the property and they owned my loan, but why are they forcing me to foreclose on the property. Also, keep in mind that my property is a really bad shape, it will have to be demolished completely and rebuild due to the mold, pest infestation, foundation problems. I would like the public to be aware of Wilmington Trust malpractices.
Company Response: Closed with explanation
2017-04-28
Scranton, PA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-28
TN
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I received a late property tax notice with late fees attached on XXXX XXXX XXXX . I tried to call Fay Servicing , LLC that day and also emailed them. Since then I have sent numerous emails and called several times. I get a random account manager who directs me to leave a message with my assigned account manager. I ALWAYS have to leave a voice mail. The XXXX time I reached her on XXXX XXXX XXXX she stated she would investigate and call me back the same day. Never heard from her. I have attempted twice since then to have anyone call me back, no one has. This is supposed to be paid out of my escrow account, which they have. On XXXX XXXX XXXX another late fee will be assessed. This is mishandling of funds. I have checked with the tax assessor and it still has not been paid. There have been XXXX emails sent to Fay Servicing and several voice mail messages left. The one time I spoke to someone they stated it was paid on time in XXXX XXXX XXXX The XXXX XXXX Tax assessor stated it has not.
Company Response: Closed with explanation
2017-04-26
Leeton, UT
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I have been trying to work w ith Fay Servicing for over a month. They have approved a modification ; however even after reviewing our financials they have set the payments higher than the loan amount. When I called to see if there was anything they could do I was told no the amount was based off the information I provided. I have called 2x a week for a moth to be told the account manager was not available and advised to leave a message. This company has no interest in helping anyone. I 've reviewed the term of the modification and they have set the loan for 20 years. Had they actually wanted to help us the term would have been set at 30-40 ye ars to make the payments affordable.
Company Response: Closed with explanation
2017-04-25
IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation