Fay Servicing, LLC

Consumer Complaints

There are over 1355 complaints on file for Fay Servicing, LLC. Dated between 2019-12-06 and 2012-09-10.

Complaints Page 33

2017-03-18

Ramona, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-17

Mount Holly, OH

Loan servicing, payments, escrow account

Mortgage: FHA mortgage


Complaint: Loan Servicing company trying to collect discharged class XXXX bankruptcy debt. see QWR notice of error within.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-15

Burien, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-14

FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Complaint: To whom it concerns, Fay Servicing continues to send the paperwork to wrong law firm over and over again. They have now sent a XXXX to my previous firm who failed to forward the document. I demand, let me say that again, DEMAND all of the paperwork and supporting documentation for the XXXX. I want ALL of the accounting records and proof that it should be issued. Because you took my property with faulty paperwork and sold it. The debt was paid in full now. I ca n't believe how many times I have filed complaints against this company and they break the law and ask forgiveness. And they get away with it. So, I demand a copy of the XXXX and all accounting records for proof. Please send it to the correct address this time.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-09

Billerica, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: My mortgage company Fay Servicing failed to notify me that they were taking over my loan from XXXX. I continued making modification payments to XXXX after the transfer and Fay never applied these payments to my mortgage. Once I figured out that the loan had been transferred to Fay ( they were sending the notices to the wrong address ) I spoke with one of their agents and was told they would not honor the modification I received from XXXX. I could not believe it. I began trying to get to the bottom of the situation, tried to get someone who could help me or a supervisor on the phone but made no progress. Next I received a letter stating that I had been " approved for a new modification '' but the payment was nearly {$1000.00} a month more than the modification I was already in with XXXX. Once again I tried to get Fay on the phone to discuss and work through this but was rebuffed. Their agents were dismissive and rude and I could never speak with the assigned contact to my case. Not long after that I started getting threatening letters from their Attorney saying they were going to foreclose on me. This was followed by Fay deciding to force place their own hazard insurance on the property, which was significantly more expensive than the policy I had in place. It seem like these guys are behaving unethically and illegally by not honoring the original modification or properly applying the payments. I have tried to fix this situation with Fay but have made no progress. I bought this house with my wife back in XXXX. We refinanced the home in XXXX and the loan ended up going to XXXX. A couple of years later I was involved in a nasty divorce and was basically forced to retire from my job with the XXXX. As part of the final agreement my ex wife got the house and was living in it with our kids as well as her parents. She was supposed to maintain the home and pay the mortgage and the taxes. However, she did not make ANY payments toward the home ( I did not know this because the mail did not come to my address ). After a couple of years I found out that my wife, kids and in laws had moved out and abandoned the house. I fought for several months to finally get the keys but when I got into the place I was shocked! She stripped the place, and took all of the kitchen cabinets, the interior doors, light fixtures, toilet bowls, the hot tub and also stole the above ground pool. I had to pay almost XXXX in order to fix the place up and officially moved back into the house in XXXX XXXX. At that time I reached out to XXXX and was able to negotiate a loan modification with a monthly payment of {$2400.00}. I began making regular payments on the modified loan for over a year and continued sending them to XXXX and was never notified that the loan was sold off to Fay. When I finally realized what had happened I tried to get some documentation on the transfer of the loan and the application of the payments. I made ZERO progress, and was then told by Fay they would not honor the original modification. This was followed by more threatening letters ( sent to the wrong address ) as well as the Attorney letter telling me they were taking my house. Apparently Fay Servicing feels that the streamline modification that they offered me is a good deal -- but I ALREADY HAD A MODIFICATION THAT WAS SUPPOSED TO BE HONORED FOR THE LIFE OF THE LOAN. Additionally, a streamline modification that increases my monthly obligation nearly {$1000.00} a month is not necessarily a good deal. I want to file a formal complaint against Fay Servicing and hope that you will open an investigation into their unethical and illegal practices.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-08

NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Complaint: Sent a QWR ltr beginning of XX/XX/XXXX with to this date no response. I would like to know the owner of my mortgage and who holds the note. I also have a discrepancy with my interest rate that was suppose to be fixed and it was raised when fay servicing took over. I never received anything stating new ownership! I also was working on and sent a settlement pkg. that fay servicing never responded too.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-08

Lancaster, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-08

Emerald Hills, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Macclenny, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Complaint: I had to, unfortunately, settle a deed in lieu of foreclosure with XXXX in XX/XX/XXXX for my home at XXXX, XXXX, Alabama. XXXX accepted the offer of {$12000.00} made by XXXX. At no time while I owned the property was Fay Financial involved in the negotiations. On XX/XX/XXXX the XXXX recorded the deed transfer from myself to XXXX. However, in XX/XX/XXXX for the very first time, Fay Financial is appearing on my credit report claiming that I owe them {$180.00}, XXXX. That is clearly a false claim. I have reached out to them many times trying to get them to correct it. The first two times I was able to speak to a representative. The first agent told me she did not understand why Fay Financial would be listed as the owner of the loan. She then started the research process. I was told it would be concluded by XX/XX/XXXX. I also inquired with XXXX and received the same response. XXXX has since contacted me with their findings. XXXX 's stance is the property successfully transferred from me to XXXX through the deed in lieu process with no remaining debts. At this point, Fay Financial is preventing me from moving forward with the purchase of a new home. Fay Financial and Fay Financial Services is making false claims ; I need Fay Financial to stop procrastinating and correct their error.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Paterson, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-02

Greenwood, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Johnston, RI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Indianapolis, IN

Loan servicing, payments, escrow account

Mortgage: FHA mortgage


Complaint: I setup my account for auto draft back in XX/XX/XXXX with Fay Servicing XXXX. This month my account was drafted XXXX payments within 3 days causing my account to go into the negative status of {$690.00}. I contacted the office the first day it occured with the accound manager XXXX when they first opened with no resolution. I called the XXXX day and asked for XXXX manager and spoke with XXXX. who was very rude and said they were working on it and I needed to call the bank and explain to them what happened. Ive asked for the money that was taken from my account at all fees be reimbursed by the end of the day and no one ever called to follow up. Here it is day XXXX with my account still negative and no way for me to receive monetary funds from baking institution to provide for my family. This is the XXXX time this has occured where funds were withdrawn from my account leaving my account in a negative standing. I would like a letter and an apology for the unprofessional customer service in addition to a letter for my financial institution for Fay Servicings error. As of now, no funds have been deposited back in my account.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage


Complaint: I FINALIZED A MORTAGE MODIFICATION BY MAKING THE THREE TRIAL PAYMENTS ON XX/XX/XXXX, MY NEW PAYMENT STARTED XX/XX/XXXX, I HAVE BE MAKING THE PAYMENTS TIMELY FOR THE NEW REDUCED AMOUNT, THE COMPANY REFUSES TO SEND ME THE FINAL MODIFICATION PAPERS AND IS NOW SENDING ME LETTER OF PARTIAL PAYMENT AND LATE FEE FOR THE PRIOR AMOUNT BEFORE MODIFICATION. THE COMPANY IS FAY SERVICING XXXX NMLS ID # XXXX XXXX TX XXXX. THE ACCOUNT IS UNDER XXXX AND XXXX ACCT # XXXX XXXX NY XXXX MY CONTACT NUMBER AT WORK M-F XXXX OR CELL XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-23

Memphis, TN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Complaint: I 've submitted a request for mortgage modification and current financials to my mortgage company Fay Servicing several times. I have received a property foreclosure sale notice for XX/XX/2017. Faye servicing is currently processing my modification request and they have not postponed the property foreclosure sale. I want to keep my property.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-23

Arco, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: I am currently in the process of trying to avoid a foreclosure by selling my home. I did n't want to sell my home but Fay Servicing would not approve me for a modification. After 6 months of a loan modification review I put my home on the market to avoid a foreclosure. Fay servicing in not giving enough time to go through the transaction process. They have refused to stop my sale date while I was in the middle of getting the sale through the escrow process. We have a serious buyer who want to purchase the home. This is not a short sale, and Fay will be paid in full plus the foreclosure fees. I am a Veteran and now have to go to legal services to file a bankruptcy to stop the sale date.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Lancaster, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Santa Ysabel, CA

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage


Complaint: Repeatedly charged {$99.00} fees without explanation, despite sending on-time payments. Wrote to company, but did not receive response.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Howell, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-16

Miami, FL

Other

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-14

Three Bridges, NJ

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-14

W Springfield, MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-14

Ridley Park, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Complaint: I have a mortgage with XXXX which was serviced by XXXX initially until it was transfer to Fay servicing who is currently servicing my loan now for XXXX. I was laid off, my dad passed away and I was then XXXX which all lead to financial hardship. I have submitted a modification package with documents time after time to XXXX in the hope of qualifying for a modification to help me to for months I received no communication from XXXX on the status of the modification, I will only know that the status when I called. They would keep loosing my documents, I tried faxing, emailing and nothing worked. XXXX then decided to file foreclosure and sent me documents stating I was in foreclosure, after repeatedly trying to get answers on what happened to the modification and not response on the status or my documents I decided to get legal help. I was able to have a family helped me to afford a team called XXXX that helped me to stop or pause the foreclosure to find out what happened. I could n't afford them anymore and this went on for 3+ years with still no modification then in XXXX Fay servicing started servicing my loan and with no longer being able to afford the legal help I have been using a third party company aggressively working with Fay Servicing to help me with a modification. I have re-submitted a new package which I had to since they did n't have the other package and documents that I was submitting to XXXX for months. I did this in XXXX of XXXX, since then I have been submitting documents to Fay servicing over and over as they ask. I constantly email them, sometimes with no response for months. My third party have the same issue not able to get answers but with persistence they come back and ask me for the documents again. The same documents are, current paystubs, bank statements, profit and loss, etc. They would say they need to most current document and come back piece mail at a time. When I submitted the package in XXXX of XXXX, I followed the instructions and submitted all the documents needed and continued to submit them and the frustration level of why it is taking so long to just complete the package, since XXXX of XXXX or when I stared with XXXX and to date my package still ca n't complete. I do n't know where else to turn. Now I was just serviced with foreclosure notice that the sale is schedule for XXXX/XXXX/XXXX. I was XXXX in XXXX which thankfully I am trying to keep under control and the stress of how XXXXFay is handling my modification is just too much. All I am asking for is a modification so I can start paying my mortgage and keep my home. I work for a mortgage company and saw all the different programs that other people have been offered including principal forgiveness, HAMP and I just wonder why I am not able to get just my package completed and why the foreclosure has not stopped despite me sending in all my documents promptly when asked over and over. I wonder if the XXXX have anything to do with it? I work just as hard and did not asked to be laid off twice. Can you please just help me to get Fay servicing to complete my modification package and stop the foreclosure because I have been sending them all the documents since XXXX XXXX as I did XXXX back in XXXX for almost 3 years. I am tired and I know they want to kick me out of my home but I am not giving up yet, I am fighting to the end. I am just tired of wasting money just trying to get a modification because the money I have lost that I used trying to fight just to get a modification is useless and could have been paid towards my mortgage. PLEASE HELP ME.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-09

Ft Myers, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-08

Bloomington, MN

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Complaint: I am currently in foreclosure. I was behind in payments and asked for a written document stating what I needed to get my loan current so I could pay it. After unanswered calls and emails they said they could not provide written documentation. Now I have attorney fees, and because I filed a complaint with MN XXXX they refuse to talk to me.
Company Response: Closed with explanation

Disputed: Yes Timely Response


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