Fay Servicing, LLC

2017-07-27

Macclenny, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-07-26

Norfolk, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Fay Servicing is actively pursuing foreclosure. I requested a payoff statement from them on XXXX XXXX, 2017 and as of XXXX/2017 we have yet to receive it. I contacted the company on XX/XX/XXXX regarding the payoff request and they could not pull it up in their system nor provide the payoff information. I also requested a status on the foreclosure and was told it was in " active foreclosure '' I asked for an explanation and they said it is active foreclosure and early in the process. I asked again for what early in the process means since I have not received any foreclosure information and they refused to provide any further details.
Company Response: Closed with explanation

Timely Response

2017-07-26

Las Vegas, NV

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-07-26

Harsens Is, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Fay Servicing has not provided us HAMP nor HARP information. Interested to look at those options asap.
Company Response: Closed with explanation

Timely Response

2017-07-24

Echelon, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-24

Rockingham, NC

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Company Response: Closed with explanation

Timely Response

2017-07-21

Gulfport, FL

Closing on a mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-07-21

Gulf Breeze, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-07-19

Foothill Ranch, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: After months and months of negotiating, sending loads of documents, unanswered calls and emails, Our original Servicer, " XXXX XXXX XXXX '' transferred our loan to " Fay Servicing '' in XX/XX/XXXX, With this being said, we had a completed packet awaiting short sale approval from " XXXX XXXX XXXX '' prior to being transferred to " Fay Servicing ''. Our first contact with " Fay Servicing '', and our representative was on XX/XX/XXXX. Explaining in detail our previous short sale status with XXXX, in turn our Representative asked for needed items she would send on a separate email ( Fay Servicing 3rd party authorization and Release Form ). Once " Fay Servicing '' approved the 3rd Party Authorization on XX/XX/XXXX, We were asked by our representative to send over a number of items pertaining to the purchase ( purchase agreement, addendums and buyers info ), all of the requested Short Sale documents were submitted to " Fay Servicing '' on XX/XX/XXXX. Beginning on XX/XX/XXXX we were continually told by our representative that the package is complete, being reviewed, and no additional information is needed. We continually asked if everything has been submitted correctly and we were assured by our representative, " Fay Servicing '' was reviewing file and no additional information was needed at this time. After following up routinely with our Representative ( once or twice a week ) we were told on XX/XX/XXXX that a few more documents were needed. On XX/XX/XXXX we sent all newly requested documents, and explanations of the items we could not send. We called our representative on XX/XX/XXXX to confirm that these additional documents were received, and this was confirmed that all requested documents were received and were being reviewed. We received a call from our representative later that afternoon on XX/XX/XXXX to ask for additional documents, our response was that we just spoke and had already sent these documents on XX/XX/XXXX. We resent documents again immediately following our conversation. Within this same conversation we discussed for the FIRST TIME that the property had an auction date set for XX/XX/XXXX. They basically said not to worry, the auction date would be postponed while the file was being reviewed. On late Friday XX/XX/XXXX, we received a call from our representative, now being ask for more information, and letting us know she would not be in the office for the week of XX/XX/XXXX, and that we should speak with her Manager from this point on. After numerous attempts beginning Monday XX/XX/XXXX, We finally made contact with our representatives manager on XX/XX/XXXX, we requested a postponement of the Auction date, She asked us to resend documents which were previously sent, we did and she assured us that the Auction date would be postponed. Unfortunately the promise to postpone the Auction scheduled for XX/XX/XXXX did not happen. We were surprised that this happened due to the fact we had all requested items submitted for the short sale approval. It was almost as if one hand was not speaking to the other hand ... Or this was their intention all along, to wait the foreclosure timelines out and foreclose on the property??
Company Response: Closed with explanation

Timely Response

2017-07-18

CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: 1st Bank : XXXX XXXX XXXX they proposed me monthly 3 time trial period payment of {$1700.00}. I was very excited for this and was ready to pay my monthly mortgage to keep my home. After I made those trial payments XXXX XXXX XXXX transferred my loan to a company called XXXX . 2nd Bank : XXXX started a foreclosure process on my home right away. I was very surprised they did that as I was under a loan modification and have already paid the trial period payments in total of {$5100.00} for the three months time to the previous bank, XXXX XXXX XXXX I then contacted them asking why they said you are past due for a long time and we will sell your home. They told me I could apply for loan modification and maybe I can be reviewed. After a couple of months sending them all requested documents I have finally approved for a loan modification. They offered me another 3 month trial period payment in the amount of {$2400.00}. I was very shocked to see that the amount went up from the previous offer I received from XXXX XXXX XXXX . I was very unhappy to the increase in the payment but I had no other option because XXXX said if I did not pay and agree to this amount they will foreclosure on my home. So I paid the 3 months trial period payments in total amount of {$7400.00}. And once again after paying I got transferred to another servicer Fay Servicing, who is doing the exactly the same thing. 3rd Bank ; Fay Servicing is my current company now. Same story as with the other banks. I have to redo the loan modification process all over again. I have submitted all documents to them but they still have me under foreclosure which is set for XXXX / XXXX /2017, XXXX XXXX , 2017. I just do not want to be on the streets with my family. Ive paid out of pocket 2 times already to XXXX XXXX XXXX and XXXX in total of {$12000.00}. I dont want to pay out of pocket again just to be scammed for my money that does not go towards anything. I have given Fay Servicing all required documentation and they have agreed that they have a complete RMA packet they have sent my RMA packet to underwriters for review but the sale is still scheduled for XXXX XXXX , 2017. Fay Servicing will be in violation of the Homeowners Bill of Rights Act if they proceed with the sale.
Company Response: Closed with explanation

Timely Response

2017-07-18

CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Fay Servicing has taken over my loan from XXXX XXXX . The payments to them have been set up on auto-pay since day one. Almost every month I get Late Notices from the bank and harassing phone calls from them saying my payment is past due or has not been made. I have never missed a payment on this account. Each time I call they say it has been fixed, but it happens each month. I am concerned about the harassment and the possibility that my credit may be affected by their incorrect data, and the constant late notices.
Company Response: Closed with explanation

Timely Response

2017-07-17

Lithonia, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-17

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-16

Las Vegas, NV

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We are in the process of closing a chapter XXXX bankruptcy ( filed in XX/XX/XXXX ). During the period of the 5 years, we have ha d 3 m ort gage companies - we were with XXXX XXXX XXXX , and were in the process of a modification loan, and as soon as the bankruptcy was filed, XXXX took our loan back, and ignored the modification loan we were almost finished with. During the time of paying XXXX , their bookkeeping was horrible, and kept saying were behind in our payments - even went to the bankruptcy court with it, and the court said that we were current. Then they switched us to Fay Servicing, with the note that we were 4 months behind in our payments, and they also had the wrong payment. Fay Servicing is our current Loan Servicing company, and even though we have showed them the last 6 years of payments ( which we have not missed one ), they keep insisting we are behind in our payments, and threaten with foreclosure. Fay Servicing also went to the bankruptcy court saying we were behind, and the court said unless they showed proof we were still paying every month. No matter who we contact at Fay Servicing whether it is a representative, or their attorneys they still have no proof that we are behind. The information they received from XXXX was incorrect. As I stated we have showed them proof of 6 years of payments copy of the check, and the amount coming out of bank account. My bankruptcy attorney tried to help me, but his expertise is in bankruptcy, not mortgage problems. We need help with these people who keep harrassing us, before they decide to foreclose when we have n't missed any payments. We have been with Fay Servicing since XX/XX/XXXX , and just get nowhere with them to correct the problem.
Company Response: Closed with explanation

Timely Response

2017-07-13

Hampton, VA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: The mortgage payment on my XXXX XXXX , 2017 statement from Fay Servicing jumped nearly three times -- to {$1700.00} -- which i s due on XXXX XXXX . We have been paying in good faith on this home equity loan yet, unilaterally, and without warning nor explanation, Fay Servicing cho se to more than double the monthly payment.
Company Response: Closed with explanation

Timely Response

2017-07-12

Key Biscayne, FL

Written notification about debt

Debt collection: Mortgage debt

Notification didn't disclose it was an attempt to collect a debt
Company Response: Closed with explanation

Timely Response

2017-07-12

Birds Lndg, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-11

Ellenwood, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-07-11

San Jose, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-11

Bowie, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-07-11

Bowie, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-07-07

Laveen, AZ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-06

Capitol Heights, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2017-07-06

Oxford, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Fay Servicing has refused to communicate with me after numerous attempts. I had to file bankruptcy XXXX XXXX. My mortgage at that time was held by XXXX XXXX XXXX. I have been paying on time every month to the courts to complete the bankruptcy. Have not missed a payment. XXXX XXXX XXXX allowed me to make current payments by having my bank pay on the 1st of every month. The mortgage was transferred to XXXX, I believe in late XXXX. XXXX continued to allow us to make direct payments monthly from my bank account and I got monthly statements from both, showing my balance and how my payments had been applied. I had to do nothing and knew payments were being paid on time. Then the mortgage was again transferred, and this time to Fay Servicing, and the problems begin from the beginning. <P/>Repeated request for documentation on the mortgage, the balance that was transferred, and how each payment was being applied, current balance and have not gotten any response from Fay Servicing. Fay Servicing has refused to talk to me at all, ca n't even tell me how much my mortgage payments should be. Numerous phone calls with promises that my account manager would call me back. Never heard from anyone. I ca n't make the automatic payments I was doing with XXXX XXXX XXXX or XXXX. I ca n't even make online payments using their website. I do n't keep many checks and pay none of my bills by check anymore and everything is either paid in a website or automatically paid each month by my bank. When the mortgage was transferred to Fay Servicing, I change the payee with my bank to them and the bank tried numerous time to send the payment and it was not allowed. Finally after 3 months they sent a letter to my attorney threatening foreclosure. So I sent them a check for the 3 months plus the next month along with the certified letter. <P/>My attorney has sent two letters giving Fay Servicing permission to talk directly with me. I have sent two letter doing the same and the last was by certified mail, see attached. To date I have had no response, in any form, from Fay Servicing. After they received the letter I waited and try to send automatic payment from my bank and again it was returned. I tried to make payment online in the website and it still will not allow me and I ca n't even see my account as they have it blocked. I call and they still will not talk with me. <P/>Every payment with XXXX XXXX XXXX and XXXX was make on time every month but since Fay Servicing it has been a nightmare. I am beginning to believe they are what is called a Predatory Lender. Now I have three months including current month that is due and refuse to write a check because I do n't really have any and would have to order more. Besides, I have no idea how my money is being applied, what my balance is, both on the mortgage and my escrow account. I do n't feel safe sending money to a company that wo n't provide statements or any documentation on my mortgage. There has been nothing received from Fay Servicing since they took over the mortgage, except at first I received I letter that they were the new mortgage company. But it did not even give me any information about my account. <P/>I am at the end of my rope has to what to do next. I may have to file legal action against them but do n't wo n't to do that except as a last resort. But that is were I am unless CFPB can get them to respond, communicate and provide me with the on going accounting of my mortgage.
Company Response: Closed with explanation

Timely Response

2017-07-05

TN

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: My mortgage has been with XXXX XXXX XXXX for several years, I requested a mortgage modification with XXXX XXXX XXXX XXXX XXXX of which was in processing until the servicing was changed from XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX. I resubmitted my modification request to XXXX of which it was in processing and my mortgage servicing changed again to Fay Servicing XXXX XXXX of which they are currently processing my mortgage modification request. We have received a property foreclosure notice from the foreclosure Attorney for our property XXXX XXXX. We received the property foreclosure XXXX the XXXX, XXXX. State of Tennessee require the homeowner must receive notice of property foreclosure sale 30 days prior to the sale date of which we a just receiving the notice. XXXX XXXX XXXX is refusing to work with us, they are intentionally trying not to assist us and foreclose on our property. Please Help!!!!!! See Attachment
Company Response: Closed with explanation

Timely Response