Fay Servicing, LLC
Consumer Complaints
There are over 1355 complaints on file for Fay Servicing, LLC. Dated between 2019-12-06 and 2012-09-10.
Complaints Page 26
2017-10-04
Odell, OR
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My parents XXXX away 4 to 5 years ago and I 'm the last living sibling on title of the home. I have not mad any payments due to hardship with my financial situation. I hoping to sell it with in the next 6 months, the market has recovered a bit in that area now to be able to do so.Fay servicing acquired the loan from XXXX XXXX XXXX and took me through mediation with the Oregon Foreclosure avoidance act which they are required to do XXXX XXXX ( represented of the Oregon Avoidance counseled me throughout this process in which we experienced many issues with Fay servicing not meeting requirements on there end thus prolonging the procedure racking up extensive fees. I will attach her comments about this experience. Basically we first received a reinstate amount or XXXX $ in which we requested a break down never to receive one of the next three months this increased to {$12000.00} $ .Apperanly they neglected to add the past payments correctly and add in there fees. The biggest increase came when just prior to the XXXX mediation Fay servicing neglected to pay there fee on time causing a postponement of the Mediation. We rescheduled one a month later, they consequently added on another XXXX in fees even though they had caused the delay.
My goal is the reinstate this loan by catching up on the past payments. I do n't fell there fees are reasonable and they are causing it to be to much to afford. Also I need them to be reasonable about wanting all the funds in one payment.
The Mediator did not award Fay servicing certificate to proceed with foreclosure due to there conduct.
Below see XXXX 's complaint, she forgot to mention the delay do to the Fee not getting paid by Fay servicing.
We believe lender should not be given a COC for the following reasons : 1. Their documents were due to XXXX on XXXX/XXXX/XXXX. They were not uploaded until XXXX/XXXX/XXXX, XXXX, and XXXX, respectively.
2. During the Resolution Conference held on XXXX/XXXX/XXXX, it was documented that Fay Servicing needed to provide a payoff and breakdown of reinstatement with fees. The reinstatement quote that was uploaded was labelled incorrectly and it contained no breakdown of advance fees covered. Requirements of OFA are that an itemized statement of the amount grantor owes including interest, fees, charges, and any other amounts and the amount the grantor must pay to cure the default. The reinstatement quote was for {$3300.00}. Grantor was interested in reinstating but was waiting for the revised reinstatement quote with the required information. Grantor is on the deed but not on the loan as the property was inherited. Fay Servicing requested court documentation of his status as Personal Representative in order for them to communicate with him ( i.e. send him mortgage statements and give him status ). Although he was on the deed, the estate shared other assets with a nephew. The form required by Fay required the sign-off of his nephew who is unavailable in XXXX. Therefore, Grantor had no other means of obtaining information other than waiting for Fay to produce the documentation requested at the Resolution Conference.
3. On XXXX/XXXX/XXXX, lender uploaded another reinstatement quote, good through XXXX/XXXX/XXXX, not itemized.
4. On XXXX/XXXX/XXXX, at the Reconvene, Housing Counselor requested a further updated reinstatement amount. Lender had to calculate, as it wasnt ready for the reconvene, and the amount was now {$12.00}, XXXX, an increase of {$9200.00} from XXXX. Halfway through the reconvene, the explanation of the increase was that the loan had not been booked at the time of the XXXX reinstatement. At no time did lender inform Grantor of this difference or inaccuracy, nor did they provide a corrected reinstatement until XXXX without itemization or explanation. At no time would lender provide Grantor with a mortgage statement. Grantor was using information initially provided by Fay to reinstate, and was now hit with a treble amount.
5. Lender was unwilling to negotiate any fees even though they did not provide documents timely ( which accrued costs ), follow through on their promise from the initial conference, or compensate in any way for providing inaccurate information.
6. Lender is willing to accept full payment ( no partial or repayment plans ) only, but is unwilling to provide Grantor with the information he needs to monitor the loan. Any repayment or modification requests are dependent upon a document that he is unable to get.
7. Grantor is the legal owner of the property.
8. The BPO that lender provided is not an actual Brokers Price Opinion. It is simply listing a valuation on a spreadsheet. We do not know who provided that information or what comps were used.
One important fact I wish I would have remembered that we had to cancel that last meeting because they had not paid there fee for the continuance which they had a deadline and forced use toe waiting another month and cost me another XXXX , because as I had said to you I was planning on paying the XXXX and getting it over with. If you can add that to the comments as well.
Basically they caused this to get out of hand, when I brought up the word predatory I was referring to the circumstances they caused by always being late or creating delays with every step of the way potentially forcing me to pay several times the about I would have had to in the beginning, and most buyers would not have been able to pay this essentially causing it to get to expensive for a barrower to catch up due to all of their delays. The last delay was on them, wish I would have remember that fact they would not have had an excuse for that one.
XXXX XXXX Housing Manager XXXX XXXX XXXX XXXX XXXX, OR XXXX XXXX XXXX XXXX Fax XXXXXXXXXXXX thank you for helping XXXX XXXX XXXX
Company Response: Closed with explanation
2017-10-02
San Jose, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-10-01
Marlboro, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-29
Missouri City, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX. XXXX my Mother and her husband bought a home at XXXX XXXX XXXX XXXX XXXX, XXXX The mortgage company was XXXX mortgage. They signed the loan documents as husband and wife.. In XXXX the husband decided to go to California and deeded the home to my mother. He returned about a year later and lived there until he developed XXXX in XXXX. At that time I took over the mortgage payments and kept the loan current and provided insurance coverage. In XXXX XXXX the husband died. XXXX XXXX XXXX soled the mortgage to CMLTI mortgage company..I kept the loan payments to XXXX current. XXXX XXXX Fay Services bought the mortgage. This is where the problems began.Faye services changed to ownership of the home and responsibility for the mortgage form my mother to her deceased husband. Fay refused to discuss correct this and refused to discuss with us on numerous attempts we made to talk with XXXX XXXX and XXXX XXXX loan officers. Because they would not tell us the current amount of the loan balance or amount of payments. We paid the same payment as was required by XXXX All XXXX taxes were deferred by the county because my mother is XXXX. Fay set up escrow for taxes despite the fact that the taxes were XXXX Notice was sent to the husband 's family showing he owned the property. His family immediately filed a probate lien on my mother 's home. We hired a lawyer. Fay would not cooperate with him.. Faye cashed our checks and this loan should b up to date. We received a notice from Fay advising that if we do not pay and additional {$20000.00} by XXXX XXXX they would foreclose on my XXXX XXXX XXXX mother 's home.. There are XXXX complaints against FAY services with the BBB and more with Texas Dept of Savings and Mortgage Lending.
Company Response: Closed with explanation
2017-09-29
Santa Ysabel, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: WE, COMPLETED AN IN-HOUSE TRIAL PERIOD PLAN FOR 6 MONTHS OF {$4900.00} PER MONTH, TOTAL POSTED CHECKS BY FAY {$29000.00} WHICH FAY HAS NOT CURRENTLY APPLIED PAYMENTS TO OUR CURRENT MORTGAGE, FAY HAS ADDED {$100000.00} EXCESSIVE FEES TO THE MORTGAGE PRINCIPAL WHILE I WAS STILL IN BANKRUPTCY IN XXXX.
FAY OFFERED ON XXXX/XXXX/XXXX AN PERMANET LOAN MODIFICATION OF {$5000.00} FOR A SHORT TERM 20 YEAR FIX WITH AN BALLOON PAYMENT OF {$16000.00} TO BE PAID IN FULL XXXX ON MATURE DATE.
THIS MODIFICATION IS NOT AN AFFORDABLE MONTHLY PAYMENT FOR 20 YEARS, THIS MODIFICATION WILL FORCE ME A DEFAULT ON LOAN FOR MY HOME TO BE FORECLOSED FOR AN TRUSTEE SALE.
FAY SERVICING ; STRATIGIES ARE TO DENIE MODIFICATION APPLICATIONS TO GENERATE, EXCESSIVE DOLLARS TO YOUR LOAN, TO MAKE IT IMPOSSIBLE TO SAVE YOUR HOME.
I, BELIEVE ; FAY SERVICING IS IN VIOLATIONS OF " MORTGAGE FRAUD ''
Company Response: Closed with explanation
2017-09-28
Wann, OK
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Fay Services purchase my home loan from XXXX XXXX.They have not send me statement in two months. They stated it was problem with their systemThe main problem is they are holding my money until they get the full monthly payment.They are changing my loan agreement. Without written permission. They knew how my money was applied before they purchase. I made a payment on the XX/XX/XXXX and XX/XX/XXXX and they held my money until XX/XX/XXXX. They are probably get some interest from some bank for that period. . They are charging me money on interest for they are not applied my money when it come in.I have statement from the for several years, showing when I made half payment it applied, They can not change my contact without my consent. They are just making more money for them self. When I called them stated, they have the right to hold my money, where does anybody have the right to hold money when been send. I not know of any company banks or anybody else does this. They should have their license taken away from them
Company Response: Closed with explanation
2017-09-27
Arsenal, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I filed chapter XXXX bankruptcy and was discharged in XXXX, 2017. Since then, I have made numerous calls to my mortgage company- Fay Servicing , LLC and have not arrived at any solution. Each time, I have been given different information from by loan managers, not the initial loan amount nor the principal balance has ever been consistent. I 've been making payments since XX/XX/XXXX to the address that the bankruptcy court was sending their payments and now the payment has been returned as undeliverable. The manager assigned to the loan makes promises to take action or send the information to another department to get results ( this is on a day that Im able to reach him ) yet, he never calls back. All I need is initial loan amount, principal, payments that have been applied to the loan since bankruptcy and after bankruptcy.
This is stressful and making me ill to know that since the court has discharged the bankruptcy and close to 80K later that was paid during bankruptcy to this company over 5 years, yet no one can account for it almost 6 months later. I feel that I am being scammed by this company. Fay Servicing , LLC wants us to either a : continue to make payments without any idea of our loan balance or even the initial loan amount was when the loan was transferred to them : b : that we do not figure out current balance is, or what was paid in bankruptcy and continue to pay at the high interest rate of 8.5 %. c : I filed chapter XXXX bankruptcy and was discharged in XXXX 2017. Since then, I have made numerous calls to Fay Servicing , LLC and have not arrived at any solution. Each time, I have been given different information from by loan managers, not the initial loan amount nor the principal balance has ever been consistent. I 've been making payments to the address that the bankruptcy courts was sending the payments and now that last payment has been returned as undeliverable. The manager assigned to the loan makes promises to take action or send the information to another department to get results ( this is on a day that Im able to reach him ) yet, he never calls back.
This is stressful and making me ill to know that since the court has discharged the bankruptcy and close to 80K was paid during bankruptcy to this company and no one can account for it almost 6 months later. I feel that I am being scammed by this company. Fay Servicing , LLC wants us to either a : continue to make payments without any idea of our loan balance or even the initial loan amount was when the loan was transferred to them : b : that we do not figure out current balance is, or what was paid in bankruptcy and continue to pay at the high interest rate of 8.5 %. If Fay Servicing , LLC frustrates a customers enough, makes a mess of their account and the consumer stops paying, the house goes into foreclosure and they still make money, especially in my case where a large chunk of the loan is already paid off. PLEASE HELP! Fay Servicing , LLC is taking advantage me and so many others ( based on the complaints ). PLEASE HELP!
Company Response: Closed with explanation
2017-09-27
Tujunga, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-09-27
Avondale Goodyear, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-22
Reidsville, NC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-22
Cocoa, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: OnXX/XX/XXXXFay Servicing Loss Draft Dept received my package concerning a damage loss at a rental home that I own, XXXX XXXX XXXX XXXX, Fl XXXX This package contained two checks from my insurance company made payable to me and Fay Servicing. I enclosed their completed paperwork, that they requested. I have already paid to repair the home out of my pocket so my tenant would be able to live in the home This happened in XXXX. To date,XX/XX/XXXX, I have not received my insurance money back from Fay Servicing. I have not been contacted by their inspector to verify that the work was completed. I have called every day to their customer service dept and have gotten no help from them. This is totally wrong I am the one who suffered the loss, I am the one who pays the insurance premiums, and they are holding my money. Please help me get my insurance money sent the me.
Company Response: Closed with explanation
2017-09-22
Bergenline, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-21
Billerica, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Fay servicing is the new servicer. These actions have been ongoing for 10 years, since inception in XXXX. I have pled with my governmental agencies to investigate this since.
My mother, and my mothers late husband were victims of predatory loan practices in Massachusetts. No one has done much of anything. I know have irrefutable proof of my allegations of fraud, forgery, federal and state mortgage laws, wire fraud, the list is endless. Fay servicing is now sending me 90 day right to cure, and a letter stating on whos behalf they are trying to close, in where they have no standing. ( the note was sold once again, on XXXX/XXXX/XXXX ) to XXXX XXXX XXXX, XXXX XXXX XXXX. Fay did not list them as the lender they represent. This sham needs to come to an end, as I have invested countless hours investigating this, and it is riddled with corruption, crime, and immorality of preying on the weak and disabled of this country, and I am imploring to you, help me stop this
Company Response: Closed with explanation
2017-09-21
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-20
Potomac Falls, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-20
Wildomar, CA
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-18
Eatonville, FL
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Company Response: Closed with explanation
2017-09-18
Key Biscayne, FL
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Complaint: My morgatage was paid with XXXX XXXX XXXX with a loan discharge and i did a motion to the court for summary judgment on XX/XX/2017 and the judge denied the motion seens the case is close but Fay Servicing keeps get in contact with and tell me they owned my property i disputed the debt with them seens is payoff and they have not paying attention to me about this disputed and keep calling me and harassing me about the debt and even reporting me to the credit bureau they 're not my lender and i do n't old any money to them and my credit score is being affected because of them please help me about this case because is very frustrating thanks sincerely XXXX.
Company Response: Closed with explanation
2017-09-14
Barb, OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-09-13
CA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Fay servicing is n't in the business in helping people with difficult situations. They are into foreclosing on your property. They say they will help you not true! They are not going to give you the modification they said we have three choices lie! They only gave us one in Deed of Lieu! The Fay Rep promised many things!. They stalled us with endless requests from many forms, checks stubs, bank statements, profit and loss if you own a business through faxes that at times did n't work, emails and none of it will ever matter to them. Many times they said they never received the docs and you had to redo all over again. Plus, they never had any new information or the rep would say I do n't know whats going on? Really? We are always in the dark about our whole loan. They want your house and they keep asking you for the same paperwork over and over until you run up the arrears on your mortgage and now your worse off then when you first started. They lie a lot! We asked countless times for the final payoff took them over a week and still do n't have it. They said you do n't qualify for the loan modification. He said its a 5.5 % loan so its going to be {$5000.00} a month oh no {$6500.00} oh but let me add this and this its {$7200.00} a month you cant qualify for the payment! These people are a scammers! They are abusing people and are into making money not helping people. it has been a major stressful time for one year! Filing a BK is the only way to save your house people are telling me. This should not be an option! XX/XX/2016-current dealing with these people! I work two jobs and dealing with this stressful situation!. They are taking the house and no resolutions other than Deed in Lieu! FAKERS and SCAMMERS! Worst People EVER! Who is protecting us? No one!!!!
Thank You!
Company Response: Closed with explanation
2017-09-12
Fort Russell, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XX/XX/XXXX and XX/XX/XXXX and are proceeding to sale set forXX/XX/XXXX - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the clients right to counsel. This file was service transferred to Fay Servicing onXX/XX/XXXX which we were not made aware of untilXX/XX/XXXX - Fay Servicing has not responded to any requests for information pertaining to this file. To date Fay is stating noting has been received fro authorization to be provided.
Company Response: Closed with explanation
2017-09-11
Chestertown, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-10
South Florida, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-09-09
Plattekill, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am please begin for help after these banks have vacillated so much that I have incurred tons of fees on top of my mortgage. Not only have I incurred extra expense but I have provided various times loan modification package to no success. I need to maintain my home for I have been a single parent for many years. My XXXX daughters and my grandchildren live with me. They contribute towards the home expenses.
This home has giving me problems from the moment I purchased my home in XXXX.. I was given an adjustable mortgage with no explanation. The only explanation I received was that If I did not close the deal I will lose my down payment. I had absolutely no knowledge as to how this program worked. As a single parent all I wanted was a safe home for my girls for XXXX of them was XXXX coming from school. However, it was quite strange to me that my attorney at the time was discussing how unfair this program was and how I could not cancel the closing at the time for I had would lost my down payment. I realized after investigating that this origination was and is what they call PREDATORY LENDING. I do understand that predatory lending is a practice that imposes unfair or abusive loans terms for a borrower. It is also a practice that convinces borrower to accept unfair terms trough deceptive, unscrupulous actions.
Please understand that I had originally defaulted do to loss of my employment. This was do to circumstances beyond my control.. I am now employed full time and my XXXX daughters also are contributing to the home. I just provided a week in a half ago another package. The sale day for my home is XXXX XXXX. Please I need to keep my home. .I have hired an attorney and I understand that predatory lending is a serious matter.
Your quick response will be appreciated.
Company Response: Closed with explanation
2017-09-08
Philatelic Center, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: To Whom It May Concern, we have been fighting our previous loan servicer XXXX XXXX XXXX, XXXX, hereinafter referred to as XXXX, for several years. We had sent them numerous letters in an attempt to find out who the actual beneficiary is to our debt obligation. We disputed the information XXXX provided to us in regards to ownership. Now, XXXX has notified us that the servicing to our debt obligation has now been transferred to Fay Servicing. Fay Servicing has notified us that as of XXXX XXXX, XXXX, not only has our loan been transferred to them, but our debt obligation has allegedly been sold to a new entity. We adamantly dispute this information. This information does not match up with the records in the County Recorder 's Office. We are in the process of attempting to solve this matter. We have not done previously because the servicing rights were just acquired by Fay Servicing. Our biggest problem is that we know for certain Fay Servicing is a debt collector and not a creditor. When XXXX acquired the servicing to our loan back in XXXX, our debt obligation was in default and we have been in default since XXXX. Based on the fact that Fay Servicing has now acquired the servicing, they are debt collectors according to the Fair Debt Collection Practices Act, hereinafter referred to as FDCPA, without a legal right or authority to attempt to collect on the debt obligation or proceed with the enforcement of the security interest. We also have taken notice that our loan number has changed.
We do not recognize the loan number they have assigned. In order to assign a loan number to an old debt, the old debt must be paid off. They can not create a new debt with an old debt obligation simply by giving it a new loan number. We understand that pursuant to the FDCPA, they are prohibited from threatening to take a non-judicial action to dispossess or disable us from our property when they do not have a legal right or authority to do so. To proceed with a non-judicial foreclosure against our home would be in violation of Section 1692f ( 6 ) of the FDCPA. We have been fighting this ordeal for nearly 10 years and every time we try to do something, our debt obligation gets transferred. Being in this position has forced us to learn about the law and what options and laws are available to us according to the U.S. Constitution. We presently are facing a foreclosure date set for Friday, XXXX XXXX, XXXX at XXXX p.m. We are bewildered as to how could they can proceed with a foreclosure sale when both the servicing and ownership has been allegedly transferred. We know for certain that this is a violation of California foreclosure laws. We are filing this complaint because we are beyond frustration, fear and anger. We are exercising any and all options available to us to avoid being victims of a wrongful foreclosure. We believe that if we do not file this Complaint, Fay Servicing will continue to disregard the law as their predecessors did and they will fraudulently and wrongfully foreclose on our home.
Respectfully submitted, XXXX XXXX and XXXX XXXX
Company Response: Closed with explanation