Fay Servicing, LLC
Consumer Complaints
There are over 1355 complaints on file for Fay Servicing, LLC. Dated between 2019-12-06 and 2012-09-10.
Complaints Page 20
2018-02-28
Hillsdale, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX Complaint Fay Servicing XXXX XXXX XXXX, XXXX XXXX XXXX Tx XXXX XXXX XXXX XXXX ACCT MGR XXXX Email XXXX XXXX XXXX ACCT MG XXXX Email XXXX To Whom It May Concern I am filing a complaint on Fay servicing for Unethical, unprofessional practices in which the company handled my attempt to apply for a modification. They were ruthless LIARS and deceptive the dont call you back when your clock is ticking down. This is how the string you along when they have no intention of working with the investor on your behalf to get a modification, they discriminate and never send your application to the investor nor did they ever intend to.
On Monday, XX/XX/XXXX, I received a letter from a person offering to buy my home because it was going up for foreclosure on XX/XX/XXXX. I called Fay servicing XXXX number on XX/XX/XXXX to see what we could do to save my home. I spoke with XXXX XXXX For 1hr 4 minutes and 46seconds. I started off the conversation stating it has come to my attention that my house is up for foreclosure and Id like to modify my mortgage and stay in my home. He directed me to an application online, as he was explaining documents I asked him specifically did I need to get a professional to do this modification. He said no we dont have much time and A full package had to be submitted to the underwriter to stop the foreclosure and have it in a position to be reviewed for the modification. He explained in full detail over the next hour line by line what I needed to do. After talking with him it seemed easy enough. He validated my email address and we proceeded with the modification process. I sent over on day one THE BORROWERS ASSISTANT FORM, HARDSHIP LETTER, XXXX TWO YEARS TAX RETURNS, PROFIT, AND LOSS STATEMENT PAYSTUBS.
On that same day XX/XX/XXXX I sent the full application including the Profit and Loss statement according to how XXXX XXXX told me to make one. As I was sending things over to him he was instructing me as to what was wrong and what needed to be fixed and we muddled along. On the following, XXXX responded via email at XXXXXXXX XXXX that he needed some documents. He needed a letter of explanation about my business account being the same as my personal bank account and I sent the letter over at XXXXXXXX XXXX that same day. On XX/XX/XXXX I sent him another paystub from my non-borrower contributor AC.
On XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX informed me that all he needed a was binder for Homeowners Insurance and to provide the insurance company Fay Servicing Info on the Binder. On XX/XX/XXXX I got the binder and sent the binder over to XXXX he emailed me back and stated a GREAT JOB! There was no more communication because he said the package was complete. ( DELAY TACTIC ) On XX/XX/XXXX XXXXXXXX XXXX a new account manager introduced herself as my new manager on the file. Her name was XXXX XXXX. She called to inform me that she was 2 documents short of a complete file for underwriter review. She the stated that she needed the profit and loss statement and the XXXXnsurance Binder. I informed them that I sent the P & L statement over to my account manager XXXX XXXX on XX/XX/XXXX and I sent the Insurance Binder over on XXXX XXXX to XXXX XXXX all via email and he let me know as we were going through the process what he needed and what he had. She said she couldnt find the documents so I sent them to her from my computer while on the phone with her and she confirmed receipt of the documents and once again 8 days later I had a full package.
On XX/XX/XXXX I was trying to reach out to XXXX 3 times and got no callback. I called to get the status of the account and to let her know I never received a letter in writing going back to XX/XX/XXXX that they had a full package. Nor did I ever receive any letters stating that they needed anything because I was proactive all along and I just wanted to know why it took 8 days for anyone to say anything since the file was moving along smoothly with the last manager XXXX XXXX. He would have and always did let me know what was missing. Something about what she said on the XXXX seemed odd. But I left it alone thinking that I was paranoid about this being wrong. I then called her 4x On XX/XX/XXXX to get no answer nor return calls.
On XX/XX/XXXX I reached out to XXXX XXXX 3x and got no answer nor call back. On XX/XX/XXXX I called XXXX 2 more times with no answer nor call back so I hit # XXXX for anyone to talk with me about my status. A lady that I misplaced her name told me that the file is no longer looking at because it was within the 3days of the package not being complete. I was UPSET and asked what was missing and I had been trying to get in touch with Tennile for over for some time and I was told I had a full package. She said I didnt have the P & L statement. She looked at the file and said I only had XXXX to XX/XX/XXXX in the file. I said that was a typo, its supposed to say XX/XX/XXXX thru XX/XX/XXXX. She said oh well there is nothing they can do and the house is going to foreclosure. I immediately called XXXX XXXX to find out what was going on and on 4x no answer nor call back.
On XX/XX/XXXX I spoke with XXXX XXXX and he stated that even he missed as well as Tennile, the typo error on the Profit and Loss statement. He instructed me to write a letter of explanation as to what transpired and explain that it was supposed to read XX/XX/XXXX, not XX/XX/XXXX. I sent the letter over and copied XXXX as well as XXXX XXXX. I followed up with XXXX on the XXXX of XXXX 2x to get no response what so ever. I spoke with XXXX XXXX about the letter of explanation and wanted a status update and to complain about XXXX never answering her phone when I have questions for my account manager. He said he was going to send the letter up to a guy in higher management but he is out with the flu.
XX/XX/XXXX XXXX I MISSED a call from XXXX and I promptly called her back at XXXX, XXXX. She called me back at XXXX she stated how sorry she was about not getting back with me and that they did have a complete that was marked on XX/XX/XXXX and the foreclosure was stopped and it will take XXXX to 60 days for underwriting. I thanked her for correcting the wrong that I was feeling was being done to me. I called her back on XX/XX/XXXX at XXXXXXXX XXXX to inform her that the sheriff sale still had my name on the docket for sale on XX/XX/XXXX. I never received a call back from Fay after leaving several messages about what I saw as a potential problem. SHE OUTRIGHT LIED TO ME!!!
On XX/XX/XXXX XXXX XXXX called to let me know that XXXX was no longer with the company and that I was not out of the woods yet on this modification and it had still not been reviewed. Now I knew it was official and they were never going to give me a modification and when I asked on day one about getting a lawyer to do my modification Fay servicing wanted nothing to do with a lawyer negotiating on my behalf. I feel they had a plan to violate my rights from day 1. So XXXX XXXX says he will go to the upper management to get an exception to get this modification thru. I was thinking he was meaning because we all missed the typo since XX/XX/XXXX day 2 of the document exchange I really, in fact, had a full package since XX/XX/XXXX But No, that way of thinking was too good to be true.
On XX/XX/XXXX I called XXXX XXXX 3x before I finally got thru to him at XXXX XXXX. This what happened, XXXX THANK YOU FOR CALLING FAY SERVICING THIS IS XXXX SPEAKING MAY I HAVE YOUR ACCOUNT NUMBER PLEASE. ME XXXXXXXXX, XXXX XXXX PLEASE CONFIRM YOUR NAME AND PROPERTY ADDRESS. ME, XXXX I SAID STREET NAME. XXXX, THANKS, XXXX XXXX GIVE ME A MOMENT HERE. I DO HAVE YOUR ACCOUNT VALIDATED, I DID GET AN UPDATE EARLIER THIS AFTERNOON MANAGEMENT WAS NOT ABLE TO GET TO FORWARD FOR AN EXCEPTION THE INVESTOR ON THE ACCOUNT DID NOT WANT TO GO THROUGH THAT PROCESS, THE PROPERTY IS GON NA GO THROUGH FORECLOSURE. ME THANK YOU!!! XXXX ALRIGHT SORRY ABOUT THE NEWS.
XX/XX/XXXX XXXX I JUST SPOKE WITH XXXX XXXX TO GET MY INVESTORS NAME HE GAVE ME THE NAME XXXX XXXX XXXX. I HAD HIM LOOK AT PAGE 35 OF THE DOCUMENT WHICH CLEARLY SHOWS I HAD IT IN THERE ON THE XXXX OF XXXX ALSO HE SAW THE INSURANCE HE NEVER SENT THIS OVER TO MY INVESTOR STATED BY XXXX I AM SO CONFUSED HE MADE JOKES AND LAUGHING AT ME, ABOUT ME NOT PAYING FOR A LONG TIME. I HAD AN ACCIDENT AND TRIED TO WORK THIS WITH XXXX AND XXXX DISAPPEARED FOR YEARS. I HAD AN ACCIDENT AND THEY KNOW THIS BUT ITS FUNNY!!!
CLOSING ARGUMENT I HAVE NEVER BEEN SERVED FORECLOSURE PAPERS ( MY RIGHT ) I WAS NEVER GIVEN AN OPPORTUNITY FOR MEDIATION ( MY RIGHT ) I WAS NEVER GIVEN TIME TO ANSWER THE COURTS ( MY RIGHTS ) THE SERVICER CLAIMED THAT I ANSWERED THE DOOR AND SIGNED FOR PAPERS DURING THEIR WALK UP NOT TRUE I CAN PROOF WHERE I WAS ON SAID DATE THE SERVICER DECIDED ON THEIR OWN WITHOUT TALKING TO THE INVESTOR THAT I HAVE NOT PAID MY MORTGAGE IN MANY YEARS THEY ARE NOT LOOKING AT IT any more DISCRIMINATION FAY SERVICING GOT THE FILE FROM XXXX AND DIDNT KNOW THE HISTORY AND WHY XXXX BANK STOPPED MAKING ME PAY. IT NEVER DAWNED ON THEM AS TO HOW MY MORTGAGE WASNT PAID IN SO LONG!!
WHY PUT ME THROUGH THIS WHEN THE SERVICER NEVER INTENDED TO GIVE ME A MODIFICATION IN THE FIRST PLACE
Company Response: Closed with explanation
2018-02-27
Torrance, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have been trying for almost 2 years now to get the delinquent payments on my mortgage corrected on my credit report ; however, Fay Servicing has still not complied. I have had numerous conversations, but the following dates reflect my request via email : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. During the period of XX/XX/XXXX, my loan officially was in modification stage. As such, I am not allowed to make any payments. Once the modification and terms were provided, the Underwriters made a huge error such that my new monthly mortgage amount far exceeded my monthly gross income. This meant they had to go back to underwriting, yet the clock kept ticking. From XX/XX/XXXX to XX/XX/XXXX, while the new modification was being worked on, I was advised not to make a payment, but every month I was marked as being delinquent. The new modification which started in XX/XX/XXXX and ended in XX/XX/XXXX, I made all of the required payments. No payment was required in XXXX, with the first payment under the new terms of the agreement due in XXXX. I have submitted all payments on time, yet Fay refuses to make the changes, driving down my credit score. I have already been turned down for a credit card and this may impact my current search for employment. Can you please help me?
Company Response: Closed with explanation
2018-02-26
Pasadena, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am respectfully requesting removal and elimination of a XX/XX/XXXX late fee of {$100.00} charged to my account as the payment being sent in a manner resulting in late credit was result of misinformation communicated by phone directly from a Fay Servicing rep in XX/XX/XXXX.
My mortgage was bought by Fay Servicing and transferred from XXXX XXXX XXXX. Myself and many consumers had industry standard and best practices expectations that payment processing would be the same as with major banks providing mortgages such as XXXX XXXX, XXXX XXXX XXXX, XXXX etc.
I had had a number of conversations with Fay reps by phone about the expectation of continuing to make my mortgage payments via XXXX XXXX billpay and having payments process and credited in 24-48 hours as had been the case with XXXX XXXX XXXX. This was and is the expectation of other customers, using other banks, whose mortgages were transferred to Fay Servicing as well.
In XX/XX/XXXX I noticed that my payment to them via XXXX XXXX had taken way longer than 24-48 hours to process. It had taking 7 - 10 days. I contacted XXXX XXXX and was informed that XXXX XXXX had directed XXXX NOT to send payments electronically ( which process much quicker eliminate possibility of lost paper checks and is more secure ). According to XXXX XXXX they had been directed by Fay Servicing, has had the other major bank, to ONLY send payments as PAPER checks by way of old fashion mail. I contacted Fay Servicing Customer Service again by phone to get an understanding of payment processing and reconfirm I would be able to pay electronically via XXXX XXXX XXXX billpay. The person at Fay Servicing that I spoke with said " What we are seeing with accounts like yours transferring to us is that the first 1-2 payments come in a paper checks and then from that point forward payments transition to electronic payments. '' It was based on this conversation that I initiated my XX/XX/XXXX payment via XXXX XXXX billpay with the expectation that the payment would process in 24-48 hours. This turned out to not be the case. Since my employer pays once monthly I initiated my XX/XX/XXXX payment on XX/XX/XXXX with the expectation the payment would process electronically in 24-48 within the Fay Servicing grace period and without a late charge.
On XX/XX/XXXX I received a phone call from XXXX XXXX XXXX of Fay Servicing introducing herself as my point of contact. I asked for confirmation that my XX/XX/XXXX payment had been received. She said it had not. I recounted my prior experience and detailed conversation I had had with the prior Fay rep and expectation that the XX/XX/XXXX payment would process electronically in 24-48 hours. I relayed details of my conversation with XXXX XXXX. I also relayed that I had double checked initiation and processing of my payment via my XXXX XXXX website where I could see the payment initiated XX/XX/XXXX and money out of my account XX/XX/XXXX which I took to mean my payment had processed in a timely manner.
XXXX XXXX told me the other rep had been incorrect and that Fay would NEVER be accepting and processing bank billpay payments electronically. In other words customers who wished to use their banks ' billpay systems to protect themselves and their financial information would only be able to use bill pay to make payment via paper checks and old fashion mail.
By the time I had this conversation with XXXX XXXX on XX/XX/XXXX my XX/XX/XXXX payment via XXXX XXXX billpay was processing. It was in the conversation with XXXX XXXX I determined the XX/XX/XXXX payment would be credited late because I had assumed as the other Fay rep had told me this XX/XX/XXXX payment would process electronically in 24-48 hours.
Fay rather than allowing customers to use, and accepting, the readily available electronic billpay system all customers have available and all major banks providing mortgages ( like XXXX XXXX XXXX, XXXX XXXX, XXXX, etc ) which process more quickly, eliminating problems of loss and fraud -- Fay pushes customers to provide sensitive financial information including bank name, routing numbers and account numbers to be collected on the Fay site as the only option to NOT mailing a paper check. With increased vulnerability, financial data theft, and hacks the last thing in customers ' best interest is disseminating and exposing personal and financial information to billers. Allowing mortgage holders to use established bill pay systems through their banks is a standard normal expectation and best practice.
And even if I had, which I do not, provided personal banking financial information on the Fay site in order to pay via their site I could not because of the {$100.00} late charge and only preset inflexible fixed payment amounts pre-input by Fay Servicing as payment options. As a result customers like myself that want to pay a customized specific amount can not dose on the Fay site and can only do so by calling in to speak with a live human at Fay Servicing FYI via my online research there have been a number of other customers raising issues and concerns regarding late charge experiences with Fay Servicing. I am more than happy to provide examples upon request.
Company Response: Closed with explanation
2018-02-23
Katy, TX
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-02-22
Oxford, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Racial Discrimination 12 CFR 1024.41 - Loss mitigation procedures.
Related to its Handling of loss-mitigation applications and its implementation of foreclosure protections, related to its handling of loss-mitigation applications and its implementation of foreclosure protections .... servicer receives a complete loss mitigation application more than 37 days before a foreclosure sale, then, within 30 days of receiving the complete loss mitigation application, a servicer shall : I SENT ALL THE DOCUMENTS REQUESTED BY FAY SERVICING IN THE TIME REQUIRED BY THE LAW attached file DELIVERY RECEIPT BY POST OFFICE indicating the day of delivery of the package.
THE MANAGER OF THE ACCOUNT IN AN AGGRESSIVE WAY HE DID NOT WANT RECEIVE THE PACKAGE ACCORDING TO HIM THE INFORMATION GIVEN DID NOT HAVE THE 37 DAYS, THIS IS FALSE BECAUSE I SENDED CERTIFICATE AND THERE IS THE DAY THAT WAS DELIVERED BY THE POST OFFICE. MORE THAN 45 DAYS I HAVE THE TELEPHONE RECORDING OF HOW THIS CHARACTER TREATED ME FOR A LONG TIME AND DELIVERED ALL THE DOCUMENTS BUT FAY SERVING NEVER GAVE ME A SOLUTION.
Here I List the RESPA Violations Committed Against Me Violation of 12 C.F.R. 1024.41 ( f ) ( 2 ) Y ( g ) 12 C.F.R. 1024.38 ( a ) and ( b ) ( 1 ) ( v ) 12 C.F.R. 1024.41 ( b ) ( 2 ) ( i ) ( B ) violation of 12 C.F.R. 1024.38 ( a ) and ( b ) ( 2 ) ( iv ) 12 C.F.R. 1024.41 ( c ) ( 1 ) 12 C.F.R. 1024.41 violation of 12 C.F.R. 1024.38 ( a ) and ( b ) ( 2 ) ( v ) Under Sections 1053 and 1055 CFPA, 12 U.S.C. 5563, 5565, 12 C.F.R.1024.41 ( b ) ( 2 ) ( ii ).
12 C.F.R. 1024.41 ( c ) ( 1 ) ( ii ) 12 C.F.R. 1024.31 12 C.F.R. 1024.38 ( b ) 12 C.F.R. 1024.38 ( b ) ( 1 ) ( v ).
12 C.F.R. 1024.41 ( b ) ( 2 ) ( i ).
12 C.F.R. 1024.38 ( a ). 14 12 12 C.F.R. 1024.38 ( b ) ( 2 ) ( iv ) 12 C.F.R 1024.38 ( a ) 12 C.F.R. 1024.41 ( b ) ( 2 ) ( i ) ( B ). 52.
12 C.F.R. 1024.41 ( b ) ( 2 ) ( i ) ( B ).
12 C.F.R. 1024.41 ( f ) ( 2 ) o ( g ) Thank you for your assistance.
Company Response: Closed with explanation
2018-02-19
MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: We have been paying my mortgage of XXXX to e company called Fay Servicing, XXXX XXXX XXXX Texas XXXX XXXX XXXX for many years. This is the third or fourth loan servicer for XXXX ( who actually owns the loan ) in the last 10 years. We have been paying my mortgage on time and without any problem for many years but Fay servicing ( A so called debt collector ) does not report on our credit to any of the the three major credit agencies. They claim that is not their policy to report our loan and this lack of credit history it is adversely effecting our credit value. This is an unfair procedure and should not be allowed. A financial institution should report accurately on consumers and not only adverse actions.
Because today the credit check is used for many different reasons this is very important to us. Please help us resolve this issue as I know there are many other people in the same boat. I am a veteran and can not afford to have have a complete credit record. Thanks in advance
Company Response: Closed with explanation
2018-02-19
Beldenville, WI
Trouble during payment process
Mortgage: FHA mortgage
Complaint: We have had continuous issues with XXXX XXXX. They refuse to speak with us, and keep hanging up. A minimum of XXXX times we have been hung up on. They are scamming us. Currently our XXXX for 2017 is incorrect and they will not speak to us in regards to this. It only shows our interest payments of {$16000.00} from our regular monthly payments. However, there were additional interest payments made via our chapter XXXX in the following amounts that they are not reporting. We believe they are hiding this revenue.
XXXX {$1500.00} XXXX {$1000.00} XXXX {$1300.00} XXXX {$1000.00} XXXX {$980.00} XXXX {$1200.00} XXXX {$1100.00} XXXX {$680.00} XXXX {$570.00} XXXX {$550.00} XXXX {$410.00}
Company Response: Closed with explanation
2018-02-18
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-15
Oakbrook Ter, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-14
Bon Air, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-14
Framingham, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-12
Beaverdam, VA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-02-12
Houston, TX
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I have tried to work with this company Fay Servicing my account manager XXXX XXXX she is the worst.
I havent received the money back that I sent in to pay off my mortgage From my insurance check there was {$8000.00}. supposed to be returned to me. Ive been calling leaving messages also emails.I want proof that its paid off.
shes rude to me when I call, she cuts me off doesnt let me complete my Questions when I speak to her. The worst customer service. Ive complained about her it seems as they dont care they refuse to allow someone else to be my acct manager. no follow-up from supervisors they could care less how they treat their customers. I sent in my insurance check instead of fixing my house with funds from hurricane Harvey my house was totally submerged underwater and they just could care less. I paid it just so I wouldnt have to deal with them and I have no proof that its been paid off not even a letter confirming anything theres no number to call. Where I had to send my check and they refused to give me a number its been a couple of months now. I wish that someone would do something about that company all they want is your money. I need the money so that I can repair my home the weather is so cold and I have no walls yet nothing, no updates.
they harass you with letters my account was supposed to be in the modification process yet they reported me to the credit bureaus.
I had a loan modification just a couple of months ago to lower my mortgage because I was having a hard time paying it due to some personal problems, yet they have no empathy I cant get any itemized Receipt proving were my money has gone I believe they are a rip off.
Company Response: Closed with explanation
2018-02-12
Belle Harbor, NY
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I, XXXX XXXX, ( the " Borrower '' ) am the innocent victim of foreclosure fraud perpetrated by XXXX XXXX, XXXX. and abetted by FAY SERVICING LLC. ( the " SERVICER '' ). Current Servicer of record is located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX , IL XXXX, ATTN : XXXX XXXX XXXX , VP of Servicing, tel. ( XXXX ). Borrower 's Home Equity Line of Credit ( HELOC ) Account No. is XXXX.
According to the terms of Borrower 's HELOC contract with Servicer ( successor to XXXX XXXX and XXXX XXXX, XXXX. ) dated and commenced on XX/XX/XXXX, funds to pay for the monthly Periodic Finance Charge ( interest and interest only ) as stipulated by the Automatic Payment Authorization provision in the HELOC contract are to be debited monthly.
This above-referenced debiting from Borrower 's checking account occurred successfully and faultlessly from the HELOC loan 's inception until XX/XX/XXXX, a period of almost eight ( 8 ) years, when the Servicer and its successors put Borrower 's HELOC loan into " default '' status claiming there were insufficient funds in his checking account to pay for that month 's Periodic Finance Charge. On the contrary, Borrower has endorsed XXXX XXXX, XXXX. deposit slip proof indicating the funds in cash were in Borrower 's checking account per the terms of the HELOC contract each and every month through the present date. Servicer and its successors commenced a fraudulent foreclosure action upon the Borrower without ever providing a truthful and valid reason as to the cause as to why and how there could be insufficient funds in Borrower 's checking account.
The Servicer and its successors never truthfully nor timely nor completely responded to Borrower 's multiple verbal as well as written requests to answer the reason for the insufficient funds. After several years, the Borrower ascertained that the Servicer and its successors illegally and fraudulently debited the Borrower 's checking account to pay a Lender-Placed Flood Policy premium in XX/XX/XXXX. The servicer and its successors never complained before this XX/XX/XXXX date, an approximate eight ( 8 ) year period, that the Borrower was ever not compliant with his flood policy coverage per the terms of the HELOC contract. Instead, the servicer and its successors illicitly debited the Borrower 's checking account.The Borrower demands that the Servicer provide himself and the CFPB, under penalty of perjury, the following in writing, signed and notarized by a FAY SERVICING LLC. officer : a ) Set forth full detailed proof that the Servicer owns the 'DEBT ' or 'NOTE ' ( HELOC Loan No. XXXX ) which it claims the Borrower owes to the Servicer. If so, request is made for the Servicer to produce evidence of such debt in the form of a Promissory Note or other agreement. b ) If the Servicer does not produce such evidence, the Servicer must set forth full detailed proof as to why the Servicer can not produce the above-referenced NOTE.
2 ) The Servicer must set forth full detailed proof of all itemized foreclosure fees, late fees, lender fees, and legal fees accruing to the Borrower 's Fleet Line Agreement HELOC account and set forth full detailed proof that all of these itemized monies were in fact paid by the Servicer and to whom.
3 ) Set forth full detailed proof that the Borrower was offered by the Servicer and its successors a Repayment Plan to cure the so-called default in the Borrower 's Fleet Line Agreement HELOC account. If so, set forth full detailed copies thereof and also, when and by whom from the Servicer and its successors.
4 ) Set forth full detailed proof that the Servicer and its successors has the authority to automatically debit the Borrower 's checking account for any Lender-Placed Flood Policy premiums. Similarly, set forth full detailed proof as to which provision in the Automatic Payment Authorization gives the Servicer and its successors authority to do this without the written approval of the Borrower.
5 ) Set forth full detailed proof that the Servicer acknowledges that the sole entire reason for the Borrower 's default is the non-payment of the above-referenced Lender-Placed Flood Policy premium resulting in the Servicer and its successors causing insufficient funds in Borrower 's checking account.
6 ) Set forth full detailed proof of the Borrower 's consumer authorization to the servicer and its successors, excepting the monthly Periodic Finance Charges, as payment for all other miscellaneous charges as governed by the Electronic Funds Transfer Act of 1978 to be debited in full by the Borrower 's Automatic Payment Authorization feature in the Borrower 's HELOC contract with the Servicer and its successors.
7 ) a ) Set forth full detailed proof that the individual Lender-Placed Flood Policy premiums were sent yearly to the Borrower for payment from XX/XX/XXXX through the present date.
b ) Set forth full detailed proof that the Borrower was sent a copy of the billing notice that the Lender-Placed Flood policy premium payment was due the Servicer and its successors and for what amount for each year from XX/XX/XXXX through the present date.
8 ) Set forth full detailed proof as to what specific charges accumulate in the Fleet Line agreement HELOC closing costs at end of term when a " Net-to-Close '' figure is provided by the Servicer to the Borrower.
9 ) Set forth full detailed proof of the Servicer and its successors producing the Securitization of the Borrower 's Fleet Line Agreement 'NOTE ' in its entirety tracing any change in transition from the date of the original closing, XX/XX/XXXX, through the present date.
After the full, detailed, truthful answers to each and every demand made above, the Borrower is prepared to pay the Servicer the full sum of all the Periodic Finance Charges accruing to the Borrower 's HELOC loan since XX/XX/XXXX through the present date. This sum will rightfully be paid to the Servicer, after this fraudulent foreclosure procedure is legally withdrawn and the Borrower 's credit standing is subsequently restored because of the Servicer and its successors ' blatant error in bringing this frivolous foreclosure proceeding in the first place with full reinstatement of the Borrower 's Home Equity Line of Credit as per the original terms of this contract.
Company Response: Closed with explanation
2018-02-10
Chicago, IL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2018-02-09
Savannah, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am filing a complaint to notify the XXXX that Fay Servicing is guilty of a Dual Tracking Violation in relation to my Loss Mitigation Application. After having submitted a completed Loss Mitigation Application and an Authorization to Release Information on XX/XX/XXXX, I received a letter from Fay Servicing dated XX/XX/XXXX acknowledging their receipt of my request to participate in the Deed-In-Lieu of Foreclosure Program. XXXX XXXX, my account XXXX, never once instructed me that I would need to have an interior home inspection as a part of this process. Nevertheless, after having a realtor call me to set up an inspection and being unable to reach XXXX XXXX by phone for over a week, I facilitated an interior XXXX XXXX, which was completed on XX/XX/XXXX. A copy of that completed appraisal was then mailed to me by Fay Servicing. I subsequently assisted XXXX XXXX in assuring that the title to my home was clear by contacting a local attorney and my XXXX and emailing the requested information to XXXX XXXX. At this point XXXX XXXX assured me that I had provided everything I needed to provide and that the deed-in-lieu application was on track and in process. To my surprise, I then received a letter from XXXX, a Florida law firm, dated XX/XX/XXXX, stating that they had been employed by Fay Servicing to start foreclosure proceedings and that the foreclosure sale of my home was scheduled to be conducted on XX/XX/XXXX. When I called XXXX XXXX to ask him about this, I was unable to reach him, again for approximately XXXX week. When I was finally able to contact him on XX/XX/XXXX, he stated that the deed-in-lieu application was still being processed and that it had been submitted to " the investor '' for final approval. He then told me that I needed to send him an email stating that I would vacate my property before the date of the scheduled foreclosure sale, or the foreclosure would occur on XX/XX/XXXX regardless of where we were in the loss mitigation process. I complained that I had never been told by him that part of the deed-in-lieu application process was the requirement for me to make plans to immediately vacate my property. He said that yes, that was what I needed to do, so I sent the email he requested to him under duress.
In a panic, I began researching your website and it became abundantly clear that Fay Servicing was guilty of a Dual Tracking violation, a practice that is specifically restricted under XXXX rules. Fay Servicing moved forward with foreclosure while simultaneously working with me to avoid foreclosure. They started a foreclosure proceeding after I had already submitted a complete application for an alternative to foreclosure, and when that application was/is still pending review. Once again, Fay Servicing has " violated the XXXX servicing rules by ... illegally launch [ ing ] or mov [ ing ] forward with the foreclosure process while borrowers were actively seeking help to save their homes, the same violation for which they were issued a Consent Order and fined {$XXXX} XXXX as recently as XXXX of XXXX.
Company Response: Closed with explanation
2018-02-09
Grangeville, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-09
AL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: 1 ) TAXES FOR XX/XX/XXXXWERE NOT PAYED!
2 ) AMOUNTS WITHIN LOAN ARE IN DISPUTE! NEED COMPLETE SERVICE FILE!!!
3 ) LAST MORTGAGE STATEMENT PRIOR TO THE ONE I RECEIVED FOR THE MONTH OF XX/XX/XXXX, WAS DATED XX/XX/XXXX, NOW I HAVE WRONGFUL LATE CHARGES ADDED TO MY ACCOUNT. FAY DID NOT PROVIDE MORTGAGE STATEMENT FOR XX/XX/XXXX, XX/XX/XXXX, NOR XX/XX/XXXX. BLATANT THEFT AND VIOLATIONS CONTINUE!!! SEE ALL OF MY PREVIOUS COMPLAINTS.
4 ) PAYOFF REQUEST DID NOT MATCH TOTALS WITHIN LOAN.
5 ) XXXX FROM XXXX AND FAY DID NOT MATCH TOTALS PAYED ( ONCE AGAIN )!!
Company Response: Closed with explanation
2018-02-08
Pearland, TX
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I am a victim of hurricane Harvey in Texas. I was given a generous insurance settlement from my flood insurance company for the purpose of repairing my home. I promptly sent my insurance checks to Fay servicing company to be placed in an escrow account so that I could gradually start rebuilding my home. Fay Servicing acknowledged receiving the two signed checks. Here is the issue, Fay servicing is refusing to allow me to act as my own general contractor so that I can get my home repaired. I have Loss draft information sent from their company clearly stating that I can as my own general contractor as long as I follow the guidelines established by them and provide adequate documentation receipts and home Inspections done by them. Fay servicing is insisting that I hire a licensed general contractor to even purchase kitchen cabinets, a refrigerator, tile. Under no circumstances can I make any purchases or repairs without the umbrella of the licensed contractor that they insist on.
I have asked them to please give me information in writing stating that I must work under a contractor, they have flatly refused. I asked if I could hire my own AC licensed person, they refused. They even refused to provide the initial monies to do demolition to my home which resulted in mold build up, I have not been allowed to replace my AC.
All of the items that I listed are clearly supported on my adjustors report s things that I need to have done. They finally agreed to reimburse me for the refrigerator and tile after sending me a threating letter that this will never be allowed again, I have the letter to submit to you.
I continue to ask that the policies they are trying to inflict are me should be sent to me in writing, they state that I am not privilidged to certain sensitive information. I was also told that the any amount left over after repairs were done would be automatically used to pay my mortgage down. My concerns is this, how can that be legal?
The only resolution I have been able to get from them is another mortgage person who tells me the same thing that the previous one said.
I gave them a logical reason for wanting to complete my house slowly without a full team of contractors in here, I am currently receiving XXXX for XXXX and I can not withstand the dust, chaos and stress at this time. I simply wanted to complete one room at a time until finished
Company Response: Closed with explanation
2018-02-08
Hamburg, MN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage is serviced with FAY SERVICING. They appear to be very shady with loan payments. I will give you 2 examples:1) back in XX/XX/XXXX they sent me (2) $XXXX check, I should have only received 1. I call then and they had no idea what I was talking about. I cashed them both. I then noticed I had a late mortgage payment in XX/XX/XXXX--they took my payment that I made in XXXX to offset their "double check" to me. Is this legal?? I have no idea but seems they should have just called me to ask for the money back.2) I regularly make payments for more than the amount due--I expect this "extra" money to be applied to my principal balance--however, they move the money to a suspense account and do not apply it to my principle. I should not be paying interest on this principal payment reductions while the money sits in this suspense account. I just want you to look into this servicing company. If you order a 1 year snap shot of my mortgage you will see all of the issues that I have described above. I do not feel they are on the up and up and feel I am being taken advantage of.
Company Response: Closed with explanation
2018-02-05
Grangeville, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-02
Smoke Rise, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-02-01
Augusta, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-01-31
Chicago, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have never been this stressed out and upset with a process, it is absolutely unacceptable that my income is not being used even though Im providing proof of my income. It has been difficult to contact the specialist from Fay Servicing on my case which is XXXX XXXX. I have an organization helping me and they have not had any luck contacting her either. I have gone to the office of the people helping me and when they call Fay Servicing XXXX XXXX is either out of the office, or she has the flu or she is on another call. I ask for them to send her an email to call me or the organization helping me and they have not. XXXX XXXX supervisor has not contacted us either. The reason for all of this is because I want to know why for the third time they are not using my correct income. One of the times I was denied was due to me not circling my rent deposits on my bank statments as stated by XXXX XXXX. How absurd is this? Now I circled my rent on my bank statements and I sent everything over and they denied me for having low income. When I called in and asked what was the verified income they used to review my case I was informed by another Fay Servicing agent that the income used was {$1300.00} of course I am going to get denied because I dont receive this in rent. I receive more than {$6000.00} in rents. They are still not using the correct income. I dont want my home to sell and its become so stressful I have ended up in the hospital.
Company Response: Closed with explanation
2018-01-30
Grangeville, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation