FLAGSTAR BANK, FSB

2015-06-25

Bolling Afb, DC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Sm, KS

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Bedford, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: In XXXX, and XXXX, I suffered XXXX difficult pregnancies both cost me tens, of XXXX of dollars. In XXXX my child was involved in a XXXX car accident which required XXXX surgery. In XXXX, the last of my hardships, was when my transmission died and had to be replaced. I have tried to reach out to Flagstar Bank for help with a modification but they have been delaying the process on each and every occasion. I even had to file bankruptcy. For many months I have been desperately seeking a modification. I have received lots of expert help from several resources. To no avail each time I got a DENIED! Our home is now upside down. We requested to do a short sale but were told I ca n't apply for a short sale until my modification has been denied. They keep sending letters saying the application is INCOMPLETE! Not denied so NO SHORT SALE! This time My point of contact XXXX XXXX said my file was closed out in XXXX and that I requested the modification less than XXXX days before the foreclosure sales date ; this is not possible because I received a Incomplete Information Response Notice from Flagstar dated for XXXX XXXX, XXXX. I was never notified that my file was closed. I have been sending in my documents to Flagstar Bank for months. They just keep delaying my modification process so they can illegally foreclose on my home. To this day I have still never received any type of formal denial letter that stated when or why my modification request was denied. They said my file is closed and have scheduled my home for foreclosure in less than XXXX weeks 0n XXXX XXXX, XXXX. My point of contact XXXX XXXX told me nothing can be appealed. This is legal. I 'm so exhausted and too weak to continue this fight! Can you please help me to save my home?
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-23

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-22

Dardenne, MO

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-22

Staten Island, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-21

Del Rosa, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-18

Denver, CO

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-17

Gastonia, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I bought home in 2007 and financed with first and second mortgages from Flagstar. I decided to short sale home in 2011. Flagstar dragged out the process and now I know why because of the fine assessed by CFPB for illegal practices last year - just read. Anyway, Flagstar eventually after about 6 months of haggling ( losing mulitple buyers etc ) approved my short sale. One stipulation of their approving my short sale was that they forced me to sign a promissory note to continue paying about 60-65 % of XXXX mortgage back ( & gt ; $ XXXX ). I would like to know if I have 1 ) any rights to the ordered settlement they have to pay and/or 2 ) the ability to have the promissary note cancelled? I think I have grounds for some type of settlement and will consult with an attorney but wanted to also submit complaint. Thanks
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-15

Decatur, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-14

Clarksville, MO

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Flag star bank I feel that they took advantage of me. I am sure I was not the only XXXX. Ialmost lost my house because of them I am still suffering because of them. They lost my paperwork so many times I faxed them my paper work at least XXXX times I even mailed it to them. My house so on the steps of the court house my best friends boyfriend paid there attorney XXXX to get my house. OMG I wish something could be done. If I had the money I would I wanted to get the news crew involved. i tried to get anyone who would listen I wrote so many letters . no one really cares about us XXXX. FLAGSTAR BANK OUT OF MI, CROOKS....
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

N Bethesda, MD

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-10

Pensacola, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-09

Simi Valley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: After reinstating my loan with Flagstar Bank in the amount of {$89000.00}, which was obtained through the law offices of XXXX XXXX, hired by Flagstar Bank, stated that this would bring my loan current. This amount was paid with cashier 's check on XXXX XXXX, 2015. I made my next mortgage payment of {$5300.00} for XXXX ; however, on my XXXX mortgage statement it shows additional fees of {$1200.00}. I called Flagstar and inquired about this and I was told that Flagstar does not have to disclose additional internal fees in the reinstatement fees. This is totally unethical for a lender. We as borrowers assume that the reinstatment fee is it and we have for-filled our obligation in good faith and then the lender imposes additional fees, at their discretion, after they stated that a certain amount will clear our past due obligations and bring all monies current. This practice needs to be scrutinized by the federal banking regulator bodies to stop this in the future. When XXXX is told that this amount will reinstate the loan to a current position, that should be it.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-08

UT

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: My wife and I have been trying to get a short sale approval since XXXX of 2014 for a home we rented out but due to the disrepair the tenants left it in we could not afford to fix it nor could we continue to pay on it as we had another home we were living in and had a child born in XXXX of 2014 in which my wife quit working to take care of. We contacted our mortgage company about it and they sent us paperwork and we had to resubmit it numerous times due to them claiming they did n't receive it or not giving us the proper forms and having to submit more. It took them 5 months to finally approve the process to begin a short sale. However, when we found a buyer, the mortgage company would not contact us to let us know the situation on it and when I or my realtor contacted them they would tell us different things. The buyer backed out of the sale due to the lack of progress from the mortgage company and my realtor took the house off the market until we could find out what was going on with the mortgage company. At that time, the house had been on the market for at least 4 months. A week after that, the mortgage company finally had us sign an Approval to Participate and said that we had to have the house on the market for another 4 months. My realtor found another buyer for the home but now the buyer is looking to back out due to the mortgage company once again not responding to my realtor or myself. Also, the mortgage company keeps refusing to accept documentation from my realtor that would allow the short sale to be approved. I have received several letters informing me that I have a single point of contact but whenever I call they are unavailable and I am told anyone can help me with the situation. I called again today and now am being told only the underwriter can help me but he is also unavailable. Through this whole process, we have gotten behind on our other home and we can not get any loan modification from them until we resolve the issue with the first home which due to the lack of progress, we are concerned we will lose the home we are currently living in and trying to raise our family in.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-07

Wallington, NJ

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I am the current owner and resident of the property located at XXXX XXXX XXXX, XXXX, NJ XXXX. On or around XXXX XXXX, XXXX, a mortgage was recorded in my name to secure a debt obligation for a loan in the amount of {$290000.00} that I allegedly received and promised to pay to the order of XXXX XXXX XXXX. The loan was transferred and assigned to Flagstar Bank in the same loan transaction. Prior to this alleged loan with Flagstar Bank, I had a loan with XXXX XXXX XXXX for {$230000.00} XXXX XXXX ). At the time of this alleged loan transaction, I had been looking into the possibility of getting a lower interest rate so I could have a lower monthly payment. A mortgage broker with XXXX XXXX XXXX, contacted me by telephone claiming that he could help me get a lower interest rate. Prior to this situation, I had previously refinanced the property to pay off bills or get cash back from the equity. This time my only goal was a lower interest rate so I could get a lower payment. I did not realize that to get a lower interest rate, I would be required to refinance or modify my loan with XXXX. The mortgage broker did not adequately explain that his role was XXXX of finding a lender that would give me a new loan that had a lower interest rate. Unfortunately, shortly after he contacted me, XXXX. While I was recovering, the mortgage broker called me and told me that he had gotten me a lower interest rate and that I could start making monthly payments at the new lower amount. XXXX I assumed that the mortgage broker took care of whatever was necessary to get me a lower rate and trusted that things were handled properly. I have consistently made my monthly mortgage payments to Flagstar Bank since the alleged loan closed in XXXX of XXXX. In XXXX or XXXX XXXX, I contacted Flagstar Bank to request a lower interest rate and lower monthly payment. I have since retired XXXX so the amount of monthly income I receive now is much lower than when I was working. Flagstar enrolled me in a three month trial payment plan and informed me that if I made XXXX consecutive payments of approximately {$1900.00} on time I would qualify for the lower interest rate. I made XXXX on time consecutive monthly payments, but I still did not receive the lower interest rate. When I contacted Flagstar about the matter, I was informed to keep making the lower payments until I heard otherwise. In XXXX XXXX, I received notice that my new monthly mortgage payment would be {$2900.00} effective XXXX XXXX, XXXX. Flagstar did not follow through with the terms of the trial payment plan and instead attempted to force me to pay an amount that exceeded what I could afford. Flagstar has yet to present me with any options that would allow me an affordable monthly payment. I have not made a mortgage payment to Flagstar since XXXX XXXX because I can not afford to pay {$2900.00}. Flagstar has not initiated foreclosure proceedings thus far. Over the past year, I have learned that by me not actually signing any loan documents with XXXX XXXX XXXX, the loan with Flagstar is illegal because it was obtained fraudulently and under false pretenses. Each document in the loan package ( including the note and deed of trust ) shows my forged signature, but not my actual signature because I did not sign them. The HUD-1 settlement statement also shows that I was to receive {$15.00} out of the loan proceeds. However, I never received a check for {$15000.00} or for any other amount from this illegal loan closing. I did not operate with full knowledge and understanding at the time of the loan transaction with XXXX. I can not afford the legal fees it would cost to sue Flagstar or defend myself in a foreclosure proceeding over this issue. However, I really need this issue resolved.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-06

Newberg, OR

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-05

Canton, MI

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-04

Flower Mound, TX

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-03

Grosse Ile, MI

Credit decision / Underwriting

Mortgage: FHA mortgage

Complaint: I applied for an FHA refinance on my home with possible cash out for home improvements at the end of XXXX XXXX through XXXX XXXX XXXX. I currently have a land contract which has a balloon payment due in XXXX XXXX. It took until XXXX XXXX until I was approved for the refinance. Then we had to get the approval for the cash out. The underwriters through Flagstar Bank started to ask for clarification and more paperwork, some of which had already been explained and/or sent to them. This went on for XXXX months. On XXXX XXXX, XXXX, XXXX XXXX XXXX advised us that Flagstar Bank had denied our refinance. This has caused us significant hardship because we are under a time limit due to the land contract balloon payment being due In XXXX XXXX. I feel XXXX months is excessively long to wait for a decision on a refinance. I had the necessary credit score. If they would have given me their decision in a more reasonable time frame, I would have been able to correct the issues that caused them to deny the loan. Now I have less than a year to correct the issues and try to refinance the home. This is causing me significant hardship due to this delay.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-01

CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Flagstar Bank is charging me for late fees that I have not incurred. I have called the bank multiple times but they have not resolved the issue and now they are threatening me with reporting me to the Credit Bureaus. My credit score in the XXXX 's because I have never defaulted on any loan. I have paid my Flagstar Mortgage payment on time before the XXXX of each month since XX/XX/XXXX without falf every single month in advance to this date. The problem seems to be that on XX/XX/XXXX they charged my account {$6200.00} for " insurance '' this was an incorrect charge since I had secured XXXX XXXX XXXX on my own as stipulated. It took many long phone calls before they wrote off the bogus charge. Then for no reason at all they sent me a check for {$1300.00} XXXX new this was either an error or a scam and I did not cash the check. I spoke on the phone with XXXX of their agents who identified himself as XXXX and I asked him to place a stop payment on the check. As a result of this book keeping changes they decided that my payment checks were 1 month late instead of being a payment in advance as they are and now they are charging me late payment fees that I do not owe. My mortgage payments to Flagstar Bank have always been made automatically form my XXXX XXXX Bank account and always on time and I have the records to prove it.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-29

Charlotte Ama, VI

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-29

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: Two months ago, Flagstar ( dba XXXX ) sent me a letter telling me that my second mortgage was due and payable, that it was a balloon payment, ( I was not aware that there was a balloon payment due ) when I got this loan they told me that it was interest only, but that I would be paying down the principal. In ten years I have paid the principal down XXXX, they are now telling me that the loan balance is XXXX, the original was XXXX. I have talked to them countless times, they now tell me that I have until XXXX XXXX, 2015 to pay the balance or they will foreclose on my property. I am XXXX years of age and do not have XXXX to pay them, when I asked about the hamp program they said they would send me the papers for it, ( I talked to XXXX people who said they would send them, they did not. ) Last week I spoke with another lady who did send the papers, but told me that the loan would be going back to Flagstar on XXXX XXXX, 2015. After paying over XXXX on this loan they should be willing to negotiate a settlement, but I can not speak to a person who handles this. I do need some help here. Thank you
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-27

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage lender and mortgage loan servicing bank, both Flagstar Bank, has mismanaged my home loan escrow account to the extent that they are raising my monthly payment by {$190.00} per month after lowering it by {$100.00} just last year. This is a 6.6 % increase in my monthly payment on what is supposed to be a fixed interest therefore fixed payment! Their failure to adequately manage my loan has led to a {$1300.00} shortage in my escrow account, which they are paid to manage and maintain the balances needed to pay insurance and taxes. The bank clearly does not know how to manage an escrow account.
Company Response: Closed with explanation

Disputed: No Timely Response