FLAGSTAR BANK, FSB

2015-04-24

Phila, PA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-24

Bremen, GA

Settlement process and costs

Mortgage: FHA mortgage

Complaint: we applied for streamline refinance with XXXX XXXX XXXX, at the present time our loan was with Flagstar Bank. They sent us a payoff statement, which was paid by XXXX XXXX to the penny, now they are saying there was a XXXX short. We had XXXX in our escrow account. the closing was handle by a lawyer. How can they say there is a shortage after the loan has been paid in full according there letter of payoff. At this point they have taken the XXXX out of our escrow account without our permission. Our lawyer has written them XXXX letters which at this time he has had no response. In XX/XX/XXXX they said we had XXXX shortage in escrow, which we paid even thow the could n't or would n't tell us where the shortage money went. Now after closing on the loan they are saying there is a XXXX shortage.How can they say we owe more after the loan has been paid, by their figures. They are saying it needs to paid to complete payoff loan, complete the property lien release, and release the lien from our credit and/or avoid reporting to the credit bureaus. This last letter was written on XXXX XXXX, we received the letter on XXXX XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-24

Corpus Christi, TX

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: As a XXXX employee, I was subject to unpaid XXXX in XXXX and XXXX XXXX and was looking at having to choose between mortgage payments and feeding the kids. Up to that time, every payment since XXXX had been on time. I contacted the holder of my VA mortgage, Flagstar Bank, and was told to submit hardship paperwork and they would look at a loan modification or other solution. I submitted - and heard nothing back. Calls to my 'single point of contact ' - no one else could discuss the situation - went to voice mail and were never returned. Submitted again in XXXX XXXX ; no response. Called by a VA rep in XXXX XXXX and submitted a XXXX time, with copies to VA - again, no response. In XXXX XXXX, notified of intent to foreclose. Hired an attorney and on XXXX XXXX, XXXX, received a TRO stopping the foreclosure. Flagstar attorneys moved the case to federal court and created a situation where my attorney fees would escalate dramatically. My attorney got an agreement to dismiss the case without prejudice and a promise the Flagstar would actually look at my modification request. Never heard back from Flagstar until recently, when I again received a foreclosure auction notice for XXXX XXXX. After repeated calls to Flagstar, I finally got a live person on XXXX XXXX and they sent a modification package - received XXXX XXXX - which states they can not stop foreclosure unless received more than 37 days out. Throughout this process, Flagstar has engaged in many of the same actions that were the subject of XXXX XXXX consent order.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Benton, AR

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-21

Reno, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-21

Palm Bch Shrs, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

N Chesterfld, VA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-17

Mem, TN

Taking/threatening an illegal action

Debt collection: Mortgage

Sued w/o proper notification of suit
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-17

Ocklawaha, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-17

Green Bay, WI

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I an attempt to modify/short sale etc ... XXXX My lender ( flagstar bank ) r has violated every possible servicing regulation, by causing delays failing to accept payments, mishandling my application that led to a denial, failed to send statements, failing to acknowledge my answer to judicial foreclosure. Their violations are clear and ongoing. They recently entered into an order of consent with your agency to comply with federal lws, however they continue to ignore them and are attempting an illegal foreclosure on my home.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-16

Hephzibah, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-16

Holly Springs, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-16

MI

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: I had an account with flagstar and had my checks direct deposited from ssid. The had stopped depositing my check without notice. I had an overdraft on my account of about XXXX or so when my check should have been deposited. I called the bank and spoke with the manager at that time. He told me when my check were to start comming back in this amount wouild be detictued at that time. Before my checks started comming back in the bank was attaching fees not under my contract with them when I opened my account. The charged me XXXX per day overdraft fees for over a month. This was a fee not under our contract nor was I ever informed of fees like this at any time. The law states they have to inform you of changes to an account. They can not just attach them like Flagstar did. I has several accounts with them for years and never had this happen or heard this bank did this. This amount is all service charges.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-16

Stkn, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Hello, About almost XXXX years ago my husband and I lost our home that was financed by Flagstar bank. We tried for about a year to try to modify our home with unanswered questions. They asked for paper work, we sent it. They kept asking for the same information over and over and over. They seemed to want to help us but once they received everything they asked for they said it was too late. I have faxed papers over and over and over and even had different agencies trying to help me modifiy my loan. Nothing was done and my home was foreclosed on. We did not want to lose our home and tried everything in our power to try and save it. Whatever they asked we did. From papers being notorized to simple bank statements. they received it all. They kept sending the same request over and over and we kept sending everything. They did nothing. This bank had no intentions in letting us modify are loan and its plane simple and wrong.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-15

Fenton, MI

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-15

Cheyenne Wells, CO

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: My husband is in the United States XXXX XXXX XXXX and with the budget issues last XXXX, his pay was frozen and we became behind in our mortgage payments. We called to try to work something out and we were told that we needed to pay, and that we should just borrow the money from someone. Finally some money from the XXXX XXXX started to come in ( we were 2.5 months XXXX at this time ). We called to make a payment and they stated that we needed to make XXXX payments ( which was a completely different story from when I had called a week earlier ) and they would not accept just XXXX payment. Luckily, we were able to borrow some money from a family member and made the 2 month payments. Once we made this payment, they sent us a letter saying that they would no longer accept payments from our bank, that we needed to send in a money order, cashier 's check or pay by XXXX XXXX. Both of us work full time ( XXXX - XXXX ) so getting to a bank during normal business hours is near impossible. So far I have sent XXXX payments via XXXX XXXX ( costing us a fee, of course ) and that was a painful process ( they can never find the correct business to send it to ). Today, I tried to make a payment and they could not find the business to send it to, we also had a friend who wanted to call and make a payment on our behalf and would not allow her to pay over the phone. This company is making it VERY difficult to make a payment, it is almost like they want us to default on our loan so they can take our home.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

Fort Pierce, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-10

N Valley Stream, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-10

Occoquan, VA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: My mortgage company Flagstar has illegally withdrawn close to {$10000.00} from my bank account in the last 4 months, has mismanaged by loan and lost sensitive paperwork pertaining to my account access, has refused to acknowledge legal, signed paperwork and refuses to fully refund me. Counting the legit mortgage payments and the illegal withdrawals Flagstar made from my bank account in the last XXXX months, I am now missing nearly {$18000.00} and have nothing left in my bank account. XXXX since I bought my house 2 years ago, I 've tried to add my wife as an authorized user on the mortgage account multiple times. This requires a notarized faxed form. We have filed it multiple times to Flagstar 's " research '' department with confirmation of receipt, and even called and received verbal authorization that my wife is a user on the account. Yet, sometimes we have a problem with our mortgage, my wife is still barred from accessing the account and the agent will tell her they have no record of her information. How can my wife 's personal information, like her SS number, only " sometimes '' be recorded on the account? There is clearly a major mismanagement of paperwork. XXXX, this XXXX, we filed a form to make a XXXX mortgage payment. We had clearly checked the box indicating it was a " principle '' only payment. Despite our signatures on the paper, XXXX decided that my wife and I " must have made a mistake '' and overrode our directions to file the XXXX payment as a regular mortgage payment. We received no notification this had happened and happened to notice it on a later statement. Getting this reversed took an hour long phone conversation. Our XXXX problem came when we elected to pay biweekly payments rather than a single monthly payment. The paperwork was filed and the biweekly payments began, and we received verbal confirmation that the full monthly payment debit from our bank account was cancelled. We were told that due to the XXXX up with the XXXX principle-only payment in XXXX, we 'd have to make a few " catch-up '' full payments, so we were expecting a few extra deductions. After XXXX months and suddenly realizing there was no money in any of our bank accounts, we pulled our bank records and realized that Flagstar has taken as many as XXXX MORTGAGE PAYMENTS some months, XXXX biweekly and full monthly payments, resulting in the unauthorized removal of thousands of dollars from our bank account. In XXXX months, a total of $ XXXX has been removed. We called and Flagstar immediately told my wife again she was not authorized to access the account and they had no record of her. Flagstar now is refusing to process me a full refund of the nearly {$10000.00} citing " regulatory reasons '' - despite the fact I now have no money in my bank account. Counting the legit mortgage payments and the illegal withdrawals, I am now missing {$18000.00} in XXXX months. This is utterly outrageous and a clear sign of a bank that needs a lot more regulatory oversight than it currently has.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

Commerce, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Silver Spring, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Bohemia, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: The mortgagors are the defendants in foreclosure case No.XXXX In XXXX, FL. On XXXX/XXXX/XXXX, XXXX XXXX, the bank 's witness testified that the Bank never considered or evaluated Defendants ' application for Modification, failing to comply with the condition agreed to by the parties in the Consent Judgment. After hearing this testimony, the Judge vacated the Certificate of Sale and the Certificate of Title and sustained Defendants ' Objection to the Sale. The Order also commanded Defendants to submit a full package to Plaintiff for Modification evaluation within 15 days and gave Plaintiff 45 days to review the package and approve or deny the application. Defendants submitted the package within 15 days, to wit on XXXX XXXX, XXXX. XXXX XXXX requested XXXX more month of Bank Statements and a Profit and Loss statement. Two days later XXXX XXXX clarified the time frame for the Profit and Loss statement. On XXXX XXXX, XXXX, the requested Bank Statements and Profit and Loss statement were submitted by Defendants More than 45 days passed without the Plaintiff approving or denying the application. On XXXX XXXX, XXXX, more than 2 months after the application was sent and 48 days after supplemental documents were provided, the undersigned 's office inquired about the status of the modification review. XXXX XXXX answered on XXXX XXXX, indicating that he was travelling and would reply soon. During the week of XXXX XXXX, XXXX, our office again contacted XXXX XXXX to inquire about the modification review resulting in XXXX XXXX 's request that Defendants provide more supporting documents. The documents requested were provided by Defendants on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, XXXX months after the Court Order 's deadline, Plaintiff 's Servicer issued a denial of the Modification Request, which contained no information to explain the grounds for the denial, which resulted in an appeal of such denial. On XXXX XXXX, XXXX, the appeal was denied by Flagstar without providing again clear reasons. The Bank 's refusal to process the modification as agreed by the parties in the consent judgment, the further refusal to abide by the Court 's Order of processing the modification within 45 days and completing it 4 months later, resulted in a delay that hurt Mortgagors ' chances to achieve a modification. The Bank agreed in the Consent Judgment on XXXX XXXX to consider a modification, and only on XXXX XXXX, XXXX, 21 months later, came up with a resolution. Flagstar 's illegal actions and unacceptable delays caused the homeowners to lose until now the chance to save their home. Flagstar Bank violated Consumer Financial Protection Bureau 's Mortgage Servicing Rules, by delaying approving or denying borrower applications, denying applications for unspecified reasons and affecting the outcome of the application due to Flagstar excessive delays. Part of Flagstar 's illegal actions took place after the CFPB took enforcement action against Flagstar on XXXX XXXX, XXXX, ordering among other things that Flagstar " [ E ] nd all loss mitigation mortgage servicing violations. '' In a total disregard for CFPB 's Order, and the Court 's Order, Flagstar continued delaying the last application through XXXX, XXXX, XXXX and XXXX of XXXX and then through XXXX XXXX, and only on XXXX XXXX, XXXX, communicated a defective denial. We have supporting documents for each of the steps mentioned in this complaint and request that Flagstar 's violations and illegal acts be severely punished.
Company Response: Closed with explanation

Disputed: No Timely Response