FLAGSTAR BANK, FSB

2015-09-30

Hillsboro Bch, FL

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-30

Yorktown, NY

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-30

Harsens Is, MI

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: Earlier this year, I contacted my bank and requested a RETURN and/or STOP PAYMENT on any payments presented that would cause an OVERDRAFT of my checking account. I was informed that the bank would return any payments presented that would cause my account to OVERDRAFT. On XXXX XXXX, 2015, FLAGSTAR bank attempted a " RETRY PYMT '' in the amount of {$120.00} against an available balance of {$3.00}. The bank subsequently presented another " RETRY PYMT '' in the amount of {$18.00}. As a result of this activity, my account which previously had a positive balance of {$3.00} was negative {$68.00} in bank fees. The items presented were NOT paid and returned.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-29

Strasburg, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-26

Hodges, SC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Insurance payment from my escrow account was not made in time to my insurance company thus leading to late fees and cancellation notices to homeowner. Monies were withdrawn from my escrow account TWICE ( XX/XX/XXXX & XX/XX/XXXX ) thus lowering the escrow account value below allowed limit allowed by Federal law. This appears to be an error since the money was placed back into the escrow account at a later time ( XXXX ). The error does impact the calculated low value for the escrow account unless special provisions are taken. This new " low value '' for the escrow account will or may cause damage to me by increasing my escrow required payments next year after the annual escrow required payment calculation. Late fees of {$10.00} were added by the insurance company. Cancellation notice sent to me by the insurance company. I continue to get letter in the mail requesting that I pay the late fees to my insurance company ( XX/XX/XXXX ).
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-23

MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: At the end of XXXX, 2015 both my wife and I lost our jobs. We continued to use our savings to remain in good standing with Flagstar Bank while we worked through the loss mitigation process. On XXXX we received a letter from Flagstar closing our file due to untimely response to their requests for information.Below is a record of all of the e-mail correspondence and activity showing little to no gap between requests for information and responses providing that information. XXXX - Uploaded my and my wife 's determination letters from unemployment letter as well as copies of my wife 's and my licenses, front and back. XXXX XXXX - received an e-mail asking us to complete a form XXXX however the attachment that was sent to us was a different form. XXXX XXXX XXXX - responded to the rep asking about the form where he was asking us to complete fields that were not reflected in the form he sent. XXXX XXXX PM - Received the correct XXXX form from the rep. XXXX uploaded the form to Flagstar 's website. XXXX XXXX XXXX - e-mailed the rep as we had received a letter in the mail asking us to arrange a call with him and requested options in his availability to have the call. XXXX XXXX - Received an e-mail from the rep asking to disregard the letter as we had already covered everything by e-mail. XXXX XXXX - Rep e-mailed to request another copy of the XXXX as they are unable to retrieve the form from the uploaded forms at their web site. XXXX XXXX XXXX - e-mailed a copy of the completed XXXX to the rep. XXXX XXXX XXXX - received an e-mail from the rep asking us to complete a form titled Page XXXX. XXXX XXXX - e-mailed the completed form titled Page XXXX to the rep and notified him that there was no place for me to upload the form to their web site. In this e-mail I also asked for his guidance, where I had called in that week to talk with him and the call center was not allowed to transfer me to him, I wanted to be sure where the process was because we had been able to cover the last few months payments while going through this process and we 're coming up on another payment that is going to be difficult to cover ; wanted to be sure the bank had on record that we are diligently going through the process to remain in good standing but soon will be unable to cover the payments. XXXX XXXX - e-mailed rep as we had received a letter from flagstar dated XXXX stating that they were closing our file because I was missing critical information to complete the evaluation and they had received no response from me in a significant period of time. Notified him that I had a copy of all correspondence and reminded him he had not even responded to questions I had asked. XXXX XXXX- called Flagstar and spoke with a rep who advised me that there is nothing anyone can do once they close the file and that she could not transfer me to the rep or his department. Asked to speak with a supervisor and was told that there is nothing they could do. The call center rep suggested that I either start the process over or e-mail all of the completed documents to the rep I had been working with in the hopes he would reopen the file. I explained that the rep does not respond and therefore I would have no idea if he just deleted the e-mail and asked for the e-mail address of someone senior and reliable that I could cc on the e-mail to ensure it was seen and acted on. They were unable to share any managers ' information with me. XXXX XXXX - e-mailed the rep as suggested with all of the documentation ( even the ones that had been uploaded back in XXXX XXXX recounting the discussion with the call center rep and asking that he respond as to how we move forward. XXXX XXXX - received a read receipt from the e-mail I sent. It is now XXXX and I have had no response, no guidance, no assistance. A cust who has always paid on time ; now late fees or worse?
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-22

Orange Park, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-17

Allen Jay, NC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-16

Stewart, AL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I applied for a hardship refinance with Flagstar Bank and submitted all the required documents. I called back after two weeks and was told the application was under review. I called back in another two weeks and was told the application was rejected because the documentation provided was too old. The pay stubs were the only documents that were to be recent and they were my XXXX most recent stubs at the time. I applied again and was never able to get an update about the status of the loan until after over a month had passed. I was always told they were backed up due to the number of requests, but it was in progress. I was finally able to get someone to tell me that my request had been rejected again because the documents were too old. I ended up having to take out a 401k hardship loan and am still paying tax interest and penalties because of it.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-15

Cutler Bay, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-14

MI

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: XXXX XXXX won a home from me in court, but he failed to refinance the joint mortgage before he stopped making payments. The mortgage company did not send me any statements or provide any notice, they reported me to all XXXX credit reporting agencies as failure to pay. XXXX settled the account satisfactorally by sort sale, but my credit report has n't been updated to reflect a positive outcome.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-14

Las Vegas, NV

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-10

Aliso Viejo, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-09

Cordova, TN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-03

Lexington, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-01

Colorado City, AZ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have a mortgage with Flagstar Bank, I have had this loan with them for three years now and I have never been late on a payment. I use the system of payment that they recommend to their consumers online, and in XX/XX/XXXX their system had an error. I made my payment through their online system on XXXX/XXXX/2015 and the payment in their system showed me it went through. I had funds in my bank account there was no problem processing the payment on my end. But their system had an error and did n't process the payment correctly, or that is what I was told. Their system shows the payment as being returned on XX/XX/XXXX and that is when I got a phone call from them stating that I was now over XXXX days late for my mortgage payment. I asked how that could be, I had made the payment and I knew I had funds available for it. He told me of the error and took a immediate payment over the phone from me to correct it. He told me he could n't speak to me about the XXXX day late mark they put on my credit, that I would have to send in a fax and just wait for a response. I am very frustrated with this! We have an excellent credit history, and have never had a XXXX day late payment even on a credit card much less a mortgage!! Any help would be much appreciated, I feel like if I made my payment through their system and their system had an error, it should not reflect negatively on me for doing it their way.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-29

AZ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Under HARP, I had negotiated a refinance with Flagstar Bank and received an email saying I was " Approved '' with a " Commitment Letter '' as attachments to the email in 2010. I also received a letter through the US Mail saying Flagstar Bank was " committed '' to helping me keep my home. However, before any payments could be made at the lower interest rate I received a phone call from Flagstar Bank saying the refi loan was not approved. I had never been behind on my payments and was not asking for a principal reduction, just simple refinnance to lower interest rate. After continuing to press the bank for two more years to lower the interest rate and live up to their agreement, I was finally forced into giving up the home. Had the payments been lowered with the refinance, it would have lowered the monthly payment by over {$200.00} per month, making it an affordable $ XXXX. Flagstar Bank has paid millions of dollars in fines for treating people like me in the manner i described and forcing them into foreclosure. I feel that I am due and eligible for damages from the monies they have paid for their actions.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-28

Harsens Is, MI

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I deposited a personal check for {$3000.00} into my Flagstar Bank account on Monday. My brother wrote me a personal check to help me with my XXXX bills and help pay XXXX. I have fallen on hard times and he offered to help. I expected a 3 day hold on the check, which would be okayXXXX. However, Flagstar bank not only placed a 3 day hold on the check, but turned around after the three days and placed anther 7 day hold on the check for loss prevention. This is a local check and both my husband and myself have direct deposits of our payroll checks being deposited into this same account. Our payroll checks are more than the {$3000.00} personal check.This 7 day hold caused me to go XXXX for 7 or more days XXXX. This is unreal and uncaring. The whole purpose for my brother giving me this money was to prevent this from happening. They are heartless and cold to do this to any human being.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-26

Naples, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-08-26

Benbrook, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-26

Chicago, IL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have had a shortage in my escrow almost every year since I opened my loan in 2009. My taxes nor insurance have increased in these years. In fact they decreased. I applied for a modificiation in the beginning part of this year. At the time I applied my mortgage was current. I have not missed any payments. My Escrow is currently short {$700.00} as well as {$720.00} of my payments were applied to fees. I should n't have any fees because my account was current and still is current. A representative told me that there was no money applied to my escrow XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. This needs to be corrected as well as investigated because I should n't have a shortage in my escrow every year.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-26

Las Vegas, NV

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: In XXXX 2008 when I bought my house that was listed for {$190000.00} the bank told my real estate agent that in order for me to secure the house I will have to over bid and offer {$210000.00}, the bank mislead me to offer {$18000.00} over the listed price, when home prices were actually dropping and no raising, and the bank knowing this approved the loan, after about 4 years my home value went down all the way to about {$130000.00}, at the time when the economy was really bad my employer changed my salary status from {$XXXX} yearly to {$XXXX} hourly. I took about 35 % pay cut and I was struggling making my mortgage payments so I was forced to ask the bank to help me to modified my home loan to avoid loosing my house, after months of fighting with the bank they approved a loan modification, but what they did, they added around {$12000.00} to my loan debt, they gave me 4.5 interest rate and they reset my loan to 30 years again ... Right now after 7 years been paying my mortgage, my loan balance is {$200000.00} and my home value now is around {$180000.00}, I pay over {$100000.00} towards my house and my mortgage balance still {$200000.00} how is that possible? .... At work now after all the salary cut I took, they cut my hours as well and over time is out of the question anymore, so I been struggling paying my mortgage for the last 2 years, I used all my savings, and I been living in credit in order to be able to pay my mortgage, but I came to appoint where I do n't have more savings or credit available or unused credit in order to continue paying my mortgage, I contact my bank for help but as always, they just keep me running in circles, requesting the same information XXXX of times and loosing papers time after time without a concrete answer to solve or help me to keep my house ... I believe I was a victim of predatory lending, no just XXXX but XXXX times already with the same bank, and after all the money that the government gave to the banks to help people like me that is in trouble paying predatory mortgages, the only thing that in this case my bank does is profit more ... That 's why im requesting an investigation from your agency and review my loan and the modification that they did and why my balance still so hight and why the bank is giving me a hard time to do a real loan modification when a person like me really needs it and refuse to do it when I qualified for XXXX.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-08-25

Collierville, TN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-25

Harsens Is, MI

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I have a complaint regarding the overdraft fees that were billed to my checking account. I have a complaint regarding the overdraft fees that were billed to mychecking account. I was charged XXXX overcharge fees for XXXX withdrawals in which I had funds in the account. I contact your office and spoke with a representativewho credited me with XXXX of the fees back. However, the XXXX fee was never credited. I just do n't understand how I can billed for an overdraft fee when the fundswere in my accounts. I contacted the office of the president for Flagstar Bank and my compliant was pushed aside. Flagstar has now filed a writ of garnishmentwith my employer.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-08-25

Superstition Mtn, AZ

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt is not mine
Complaint: XXXX XXXX I purchased ( paid cash ) a home from H.U.D. I use the home as a XXXX residence in XXXX. In XXXX when I arrived back at the home, it had been broken into and secured by XXXX, XXXX XXXX, I found a paper taped to the outside of the door exclaiming " The mortgage servicer intends to protect this property from waste and/or deterioration ''. Please keep in mind I paid cash for this property and there was no mortgage!! The new door I had replaced in XXXX had been kicked open, the ( new XXXX ) storage shed had also been broken into and doors damaged. They did not take anything and they only replaced the locks on the damaged door at the house and shed. So they did not " fully '' secure it, they knew they were wrong!! The note also stated if not vacant or abandoned to call immediately. This note was on the outside of the door, they also left a bigger note on the inside window to be viable from the outside regarding whom to contact ( XXXX ) in case of vandalism or city ordinance violations..This note also clearly stated " XXXX DOES NOT HAVE SALE/RENTAL INFORMATION '' I called the number provided on this poster and they asked for the address and my mortgage companies name..When I advised I did not have a mortgagee on this property I paid cash to HUD they would not give me any info as to whom authorized the break in to secure it. I even threatened to call the police to no avail. It was as if they were protecting their client from being identified. They would not give me the name of the mortgage company allowing me to make contact. I had to research the county records to find out whom the previous mortgage holder was. I found FlagStar Bank had held the previous mortgage so I called XXXX and when they asked whom my mortgagor was I told them Flagstar bank, they then confirmed that it was Flagstar Bank that I need to make pay or make arrangements with. I contacted the assistant to the President of Flagstar and was told I would need to file a request on XXXX of their forms and they would get back to me. I then informed him no way in heck was I going to file a claim on XXXX of their stupid forms and they better darn well pay for my damages that they had caused to be done or I 'd file suit against them. To make this short he did agree to check it out and they did finally admit their wrong doing but would n't offer what I thought was a fair offer regarding my damages. I have started a legal suit against them. My concern is how many times have they already done this and/or how many more times will they repeat it? You folks ( Consumer Financial Protection Bureau ) fined this same bank XXXX XXXX dollars for their improper mortgage practices in XXXX of XXXX. File No XXXX. Yet they seem not to care, The excuse I was given we are in the process of changes some of our policies and this must have slipped through the cracks. This is suppose to be a Financial Institution that follows the legal banking rules and regulations? Attempting to repossess a property XXXX for the same loan that they had already gone through the process of returning it for the government loan guarantee and HUD had already resold. I ca n't believe they could be so incompetent, especially after being fined ( evidently a small enough amount that it did n't make a difference to them ) XXXX XXXX dollars for what I would call similar practices regarding handling mortgages!
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response