FLAGSTAR BANK, FSB

2015-10-28

Phila, PA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-28

Bellefontaine Neighbors, MO

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-27

Matthews, NC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-26

Williamston, MI

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-22

Arsenal, PA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My mortgage was at XXXX now my new mortgage is XXXX starting XXXX 2015. The reason for this is because my escrow was overdrawn for home insurance with Flagstar. Not sure for how long but, I came up with my own home insurance. I have recently returned a check to Flagstar in the amount of XXXX. I am trying to bring down my payment back to XXXX and pay for my own home insurance since my escrow keep being overdrawn. The way Flagstar explained to me is that out of the {$550.00} paid monthly {$70.00} will be put back into my escrow. I have attached information on my account with Flagstar since XXXX and the amount remains the same every year to total XXXX. What mortgage remains the same for 13-years. Can you help?
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-21

Centennial, CO

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-20

MI

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: My wife are I purchased a home in XXXX 2015 for $ XXXX with XXXX % down ( $ XXXX appraised value ; XXXX % LTV at closing ). We worked with our mortgage broker on various loan options because we needed to make significant structural repairs to the only full bathroom that had serious plumbing issues. We opted to put XXXX % down so we had cash for improvements ; following completion, we would be able to have PMI removed if our LTV was under XXXX % using a new appraisal. It was our understanding that after the improvements were complete, we would have the house reappraised and have PMI removed. The only requirements we were aware of was the XXXX % LTV requirement ; our mortgage documents only reference the Homeowner Protection Act. Now that we are attempting to have PMI removed, the requirements are different - we were misled and our rights have been violated. As of XXXX 2015, our ~ $ XXXX renovation is complete ; improvements include : added an additional master suite , high end, full bathroom with heated floors ; gutted and refinished the original full bathroom ; new plumbing/electrical ; new laundry room ; new master bedroom custom walk-in closet ; new custom linen closet. An appraisal should safely result in a LTV of between XXXX-XXXX % ; given recent market activity, an LTV under XXXX % might be more difficult to attain. I have been in communication with my mortgage broker and with loan servicing on 2 separate occasions. Each time I have received different answers for having PMI cancelled. The loan 'seasoning ' and LTV requirements have varied with each response ; none align with what I was told during the mortgage process. Most recently, on XX/XX/XXXX, a loan servicing representative documented PMI cancellation requirements of XXXX % LTV with no seasoning requirement and stated " these requirements were final ''. We have been misled and potentially lied to - regarding PMI - to close my loan. We were only told about the Homeowner Protection Act regulation. There was no mention of XXXX regulations that are more stringent and not disclosed, nor discussed. Furthermore, Flagstar representatives have provided us with inconsistent and incorrect information regarding PIM cancellation. Our rights as borrowers have been violated because false and misleading information prevented us from making an informed financial decision. To satisfactorily resolve this situation, either : A : Refinance our existing mortgage with an interest rate, less than, or equal our current rate. We received an offer to refinance from my mortgage broker, but the interest rate would be .001 % higher than our current rate ( close to $ 5k of additional interest over life of the loan ). Waive all associated fees for previously stated violations. B : Agree to remove PMI, based on a new appraised value, using an XXXX % LTV requirement. Waive all associated fees for previously stated violations. C : Propose another option that will reimburse us for current and future PMI costs. We have already sought legal advice. If resolution is not satisfactory, we will file complaints with Flagstar Bank 's regulatory agencies and the Attorney General, and seek further legal advice.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-17

IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: On XXXX XXXX, 2015, I contacted my lender, Flagstar Bank to inform them that my loan payment would be 4 days late due to being unemployed. I did the same thing in XXXX and they were very helpful, did n't charge me a late fee, and did n't abuse me verbally. This time when I called, the agent, named XXXX was horribly rude, repeating himself to me as if I was a child. I told him he was being rude and asked to speak to his supervisor XXXX XXXX. She got on the phone and began telling me I had a chapter XXXX bankruptcy on my account that I had n't reaffirmed on, and they could n't talk to me about my account. I DID reaffirm on my mortgage and emailed XXXX proof. She proceeded to tell me that they could call me everyday, all day starting on the XXXX of the month if they had n't received my payment. I have been with Flagstar Bank for seven years, have always paid my loan on the XXXX of the month, which is during my grace period, and never received harassing phone calls. XXXX XXXX XXXX at XXXX am, the phone calls started, and I believe that XXXX XXXX, the supervisor had a lot to do with this harassing phone call. There was no need for a phone call of this manner, as I had informed Flagstar Bank twice on XXXX XXXX, that the loan would be a few days late. The lady on the phone this morning told me she was going to " hunt me down '', she told me she was going to call me every day, all day, even on Sunday, until my payment was made. I told her I was going to change my number, and she told me to " go ahead, I 'll find you. '' This is a very unprofessional, and harassing way to deal with a customer, and I do n't feel I should have been treated so horribly, especially since I called 3 days earlier to inform them of my financial situation, and when the loan would be paid. I felt I had no other choice but to call XXXX XXXX XXXX and have my landline disconnected on Monday XXXX XXXX, and a new phone number issued on the XXXX in order to prevent further harassment from this company. I find it a bit odd, that after 7 years of paying on the XXXX of each month, I 'm suddenly now being harassed by Flagstar Bank, and I believe XXXX XXXX is responsible for the phone call I received this morning.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-16

Burien, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-16

San Marcos, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-13

Bedford, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Flagstar Bank has sent XXXX letters demanding that I provide a proof of policy for hazard insurance. I spoke with them after the first letter, and indicated that the insurance had been renewed and they spoke with the insurance company. I was told all is fine. Now, weeks later I receive a demand for insurance or to pay {$6300.00}. The insurance on the property has never lapsed, never been in danger of lapsing, and they have been provided all normal documentation by my insurance company, and they have spoken with them!
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-12

Spring Hill, FL

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Flagstar Bank ( FSB ) holds our mortgage. We reported a sinkhole in XXXX, XXXX. XXXX XXXX Insurance investigated and permitted repairs to take place. XXXX ( XXXX ) performed the job. Citizens sent third party checks for XXXX 's ground work and one also for cosmetic repairs to FSB. FSB refused to release the funds to XXXX, even after the work was completed ; consequently, LRE place a lien on our property XXXX XXXX, XXXX. XXXX withheld payment on XXXX 's completed work until XXXX XXXX, XXXX, and they still hold our cosmetic repair monies to this date in escrow. We wanted to and could have sold our home during the time XXXX had placed the lien on our property but legally we could n't put the house on the market. The house went over and under, and before I stopped making mortgage payments, I tried twice to work with FSB to modify the loan, beginning XXXX XXXX. FSB changed the point of contact twice and would not return my phone calls until I missed my first payment, which was due in part because FSB would n't pay XXXX or release our funds from escrow and also because my wife 's job was eliminated and she was unemployed. During the next two and a half years, I requested no fewer than XXXX times for loss mitigation assistance, and each time the point of contact was changed and I was asked to resubmit the paperwork each time. We retained an attorney and the attorneys for FSB, after ignoring our attorney for months, finally scheduled XXXX different mediation meetings, and they sent different representatives to each meeting who knew nothing about our case file and they were n't given any authority to make decisions at the mediations, costing us thousands in attorney fees. Also, after each mediation, FSB sent me the paperwork to request for loss mitigation assistance. XXXX XXXX, XXXX, we met FSB 's attorneys at the XXXX Courthouse in XXXX County Florida. For personal medical reasons, we rented a larger home to move my mother in with us so we could care for her. We asked our attorney to tell the FSB representatives that we would stop fighting and allow for them to submit the Final Judgment of Foreclosure to the judge, provided that they would release our funds they have kept from us since the sinkhole repairs were completed. They agreed and even said they would waive the deficiency. The property was to be sold XXXX XXXX, XXXX, according to the court documents, but as of today, FSB still holds the mortgage and has done nothing with the house. I received a letter last Friday from CFPB explaining the investigation of Flagstar Bank and had found that FSB mishandled borrowers ' requests for loss mitigation assistance, in violation of federal law ( I received a settlement check ), so it occurred to me much of the above complaint also needs to be investigated. We would like for Flagstar Bank to sell the house or do whatever they need to do to release our escrow money to us, because that is not their money. We were never able to make repairs because FSB wanted us to pay for the repairs out of our own pockets and send receipts for them to release our insurance money. We did n't have the money, FSB was holding our insurance money, and we saw how FSB treated XXXX, so we knew they were n't going to treat us fairly. I even requested they use the insurance money to catch up the loan, and they said they could n't do that.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-10

Redmond, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-09

Sarasota, FL

Improper contact or sharing of info

Debt collection: Mortgage

Contacted me after I asked not to
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-09

Atl, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-08

Centerville Branch, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-08

Northbush, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-07

Fayetteville, NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-06

Moscow, ID

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-06

Gr, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-06

IN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I have a home loan with Flagstar Bank.I got behind on my payment.I was told to ask for Help from The Loss mitigation Dept. They assured Me They would Help. I did everything asked of me to Help with the modification.after a year of mailing check stubs and Bank statements.I was told they lost my File and I had to start over.I had no other Choice but to resubmit All the papers again.I called almost every day Worried about loosing my home.They kept reassureing me everything will be ok.They told me my Payment would be Modified so I can afford my Payment. There was no Modification to lower my payment actually they added to Payment.It took almost 2 years to get a modification. They wouldnt accept any house payments to provent from falling further behind. So I was 24 months behind when they finally told me a Quailfied for a Modification. If thats what you would call it.When this all started I owed XXXX on my home After the Modification I owe XXXX {$.00} I was told they would put all the payments I was behind on the Back of my Loan.Then how did my Balance Increase by XXXX $ .I now owe more than my house is worth. So I cant even refinance and try to get a lower Payment. I had to file Chapter XXXX just to save my home. I am in a bad situation Owing more than my home is worth.I feel I am being set up to Fail and lose my home. Please Help me Find JUSTICE
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-05

Ellenwood, GA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-10-01

Manassas, VA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-01

Baltimore, MD

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-30

Sterling, VA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response